HP Deskjet F2100 Basics Guide - Page 11

I connected the USB cable, but I am having problems using the HP All-in-One with, my computer - software windows 7

Get HP Deskjet F2100 - All-in-One Printer PDF manuals and user guides View all HP Deskjet F2100 manuals
Add to My Manuals
Save this manual to your list of manuals

Page 11 highlights

I connected the USB cable, but I am having problems using the HP All-in-One with my computer Solution: You must first install the software that came with the HP All-in-One before connecting the USB cable. During installation, do not plug in the USB cable until prompted by the onscreen instructions. Connecting the USB cable before prompted can cause errors. Once you have installed the software, connecting your computer to the HP All-in-One with a USB cable is straightforward. Simply plug one end of the USB cable into the back of your computer and the other into the back of the HP All-in-One. You can connect to any USB port on the back of your computer. Troubleshooting and support For more information on installing the software and connecting the USB cable, see the Setup Guide that came with the HP All-in-One. The HP All-in-One does not print Solution: If the HP All-in-One and computer are not communicating with each other, try the following: • Look at the On light located on the front of the HP All-in-One. If it is not lit, the HP All-inOne is turned off. Make sure the power cord is firmly connected to the HP All-in-One and plugged into a power outlet. Press the On button to turn on the HP All-in-One. • Make sure the print cartridges are installed. • Make sure you have paper loaded in the input tray. • Check that the HP All-in-One does not have a paper jam. • Check that the print carriage is not jammed. Open the print cartridge door to access the print carriage area. Remove any objects that are blocking the print carriage, including any packing materials. Turn the HP All-in-One off and then turn it on again. • Check that the HP All-in-One print queue is not paused or offline (Windows) or stopped (Mac). If it is, choose the appropriate setting to resume printing. For more information about accessing the print queue, see the documentation that came with the operating system installed on your computer. • Check the USB cable. If you are using an older cable, it might not be working properly. Try connecting it to another product to see if the USB cable works. If you experience problems, the USB cable might need to be replaced. Also verify that the cable does not exceed 3 meters (9.8 feet) in length. • Check the connection from the HP All-in-One to your computer. Verify that the USB cable is securely plugged into the USB port on the back of the HP All-in-One. Make sure the other end of the USB cable is plugged into a USB port on your computer. After the cable is connected properly, turn the HP All-in-One off and then on again. Hardware setup troubleshooting 9

  • 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • 7
  • 8
  • 9
  • 10
  • 11
  • 12
  • 13
  • 14
  • 15
  • 16
  • 17
I connected the USB cable, but I am having problems using the HP All-in-One with
my computer
Solution:
You must first install the software that came with the HP All-in-One before
connecting the USB cable. During installation, do not plug in the USB cable until prompted by
the onscreen instructions. Connecting the USB cable before prompted can cause errors.
Once you have installed the software, connecting your computer to the HP All-in-One with a
USB cable is straightforward. Simply plug one end of the USB cable into the back of your
computer and the other into the back of the HP All-in-One. You can connect to any USB port on
the back of your computer.
For more information on installing the software and connecting the USB cable, see the Setup
Guide that came with the HP All-in-One.
The HP All-in-One does not print
Solution:
If the HP All-in-One and computer are not communicating with each other, try the
following:
•
Look at the
On
light located on the front of the HP All-in-One. If it is not lit, the HP All-in-
One is turned off. Make sure the power cord is firmly connected to the HP All-in-One and
plugged into a power outlet. Press the
On
button to turn on the HP All-in-One.
•
Make sure the print cartridges are installed.
•
Make sure you have paper loaded in the input tray.
•
Check that the HP All-in-One does not have a paper jam.
•
Check that the print carriage is not jammed. Open the print cartridge door to access the
print carriage area. Remove any objects that are blocking the print carriage, including any
packing materials. Turn the HP All-in-One off and then turn it on again.
•
Check that the HP All-in-One print queue is not paused or offline (Windows) or stopped
(Mac). If it is, choose the appropriate setting to resume printing. For more information about
accessing the print queue, see the documentation that came with the operating system
installed on your computer.
•
Check the USB cable. If you are using an older cable, it might not be working properly. Try
connecting it to another product to see if the USB cable works. If you experience problems,
the USB cable might need to be replaced. Also verify that the cable does not exceed 3
meters (9.8 feet) in length.
•
Check the connection from the HP All-in-One to your computer. Verify that the USB cable
is securely plugged into the USB port on the back of the HP All-in-One. Make sure the other
end of the USB cable is plugged into a USB port on your computer. After the cable is
connected properly, turn the HP All-in-One off and then on again.
Hardware setup troubleshooting
9
Troubleshooting and support