HP E344c User Guide - Page 26

Contacting support To resolve a hardware or software problem, go to http://www.hp.com/support. Use this site to get more information about your product, including links to discussion forums and instructions on troubleshooting. You can also find information on how to contact HP and open a support case. NOTE: The monitor user guide, reference material, and drivers are available at http://www.hp.com/support. NOTE: Contact customer support to replace the power cord, the AC adapter (select products only), or any other cables that shipped with your monitor. Preparing to call technical support If you cannot solve a problem using the troubleshooting tips in this section, you may need to call technical support. Have the following information available when you call: ● Monitor model number ● Monitor serial number ● Purchase date on invoice ● Conditions under which the problem occurred ● Error messages received ● Hardware configuration ● Name and version of the hardware and software you are using Locating the serial number and product number The serial number and product number are located on a label on the bottom of the monitor head. You may need these numbers when contacting HP about the monitor model. NOTE: You may need to partially pivot the monitor head to read the label. 20 Chapter 3 Support and troubleshooting