HP ENVY 13-d000 User Guide

HP ENVY 13-d000 Manual

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  • HP ENVY 13-d000 | User Guide - Page 1
    User Guide
  • HP ENVY 13-d000 | User Guide - Page 2
    Go to http://www.microsoft.com for details. To access the latest user guide, go to http://www.hp.com/support, and select your country. Select Drivers & Downloads, and then follow the on-screen instructions. Software terms By installing, copying, downloading, or otherwise using any software product
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    Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not place the computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, flat surface. Do not allow another hard surface, such as an adjoining
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    iv Safety warning notice
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    11 Using the action keys ...11 Bottom ...13 Labels ...14 3 Connecting to a network ...15 Connecting to a wireless network ...15 Using the wireless controls ...15 Airplane mode key ...15 Operating system controls 15 Connecting to a WLAN ...16 Using HP Mobile Broadband (select products only 16 Using
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    and exiting Sleep and Hibernation ...27 Manually initiating and exiting Sleep 28 Manually initiating and exiting Hibernation (select products computer cannot exit Hibernation 31 Running on AC power ...31 Troubleshooting power problems ...32 Shutting down (turning off) the computer ...32 7
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    ) ...42 Updating Setup Utility (BIOS) ...42 Determining the BIOS version ...42 Downloading a BIOS update ...43 10 Using HP PC Hardware Diagnostics (UEFI) ...44 Downloading HP PC Hardware Diagnostics (UEFI) to a USB device 44 11 Backing up, restoring, and recovering ...46 Creating recovery media and
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    the computer boot order 50 Removing the HP Recovery partition (select products only 51 12 Specifications ...52 Input power ...52 Operating environment ...52 13 Electrostatic Discharge ...54 14 Accessibility ...55 Supported assistive technologies ...55 Contacting support ...55 Index ...56 viii
  • HP ENVY 13-d000 | User Guide - Page 9
    with your computer, and where to find additional HP resources. Visit the HP Apps Store The HP Apps Store offers a wide choice of popular games 2. Select the app you want to download, and then follow the on-screen instructions. When the download is complete, the app appears on the All apps screen.
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    . Resource Contents Setup Instructions ● Overview of computer setup and features HP support For HP support, go to http://www.hp.com/support. ● Online chat with an HP technician ● Support telephone numbers ● HP service center locations Safety & Comfort Guide To access this guide: ▲ Select the
  • HP ENVY 13-d000 | User Guide - Page 11
    ▲ Select the Start button, select All apps, select HP, and then select HP Documentation. ‒ or - ▲ Type support in the taskbar search box, and then select the HP Support Assistant app. Select My PC, select the Specifications tab, and then select User Guides. ‒ or - ▲ Click the question mark icon in
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    2 Getting to know your computer Locating hardware To find out what hardware is installed on your computer: ▲ Type device manager in the taskbar search box, and then select the Device Manager app. A list displays all the devices installed on your computer. For information about system hardware
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    Right side Component (1) Power light (2) USB 3.0 port (3) HDMI port (4) AC adapter and battery light (5) Power connector Description ● On: The computer is on. ● Blinking: The computer is in the Sleep state, a powersaving state. The computer shuts off power to the display and other
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    additional safety information, refer to the Regulatory, Safety, and Environmental Notices. To access this guide: ▲ Select the Start button, select All apps, select HP Help and Support, and then select HP Documentation. NOTE: When a device is connected to the jack, the computer speakers are disabled
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    obstructions. For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region. To access this guide: ▲ Select the Start button, select All apps, select HP Help and Support, and then select HP Documentation. Display 7
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    Top TouchPad Component (1) TouchPad zone (2) Left TouchPad button (3) Right TouchPad button Description Reads your finger gestures to move the pointer or activate items on the screen. NOTE: For more information, see Using the TouchPad on page 23. Functions like the left button on an external
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    Lights Component (1) Power light (2) Mute light (3) Caps lock light Description ● On: The computer is on. ● Blinking: The computer is in the Sleep state, a power- saving state. The computer shuts off power to the display and other unneeded components. ● Off: The computer is off or in
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    Buttons, speakers, and fingerprint reader Component (1) Power button (2) Speakers (3) Fingerprint reader (select products only) Description ● When the computer is off, press the button to turn on the computer. ● When the computer is on, press the button briefly to initiate Sleep. ● When the
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    Keys Component (1) (2) (3) esc key fn key Windows key (4) Action keys Description Displays system information when pressed in combination with the fn key. Executes frequently used system functions when pressed in combination with the esc key, action keys, or the spacebar. Opens the Start menu.
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    Icon Description Turns the keyboard backlight off or on. NOTE: To conserve battery power, turn off this feature. Mutes or restores speaker sound. Decreases speaker volume incrementally while you hold down the key. Increases speaker volume incrementally while you hold down the key. Plays the
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    Bottom Component Vents Description Enable airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation. Bottom 13
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    provide information you may need when you troubleshoot system problems or travel internationally with the computer. IMPORTANT: Check the following locations for the labels described in this section: the bottom of the computer, inside the battery bay, under the service door, or on the back of the
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    device in your computer communicates with a wireless router or a wireless access point. ● HP Mobile Broadband Module-Gives you wireless connectivity over a wireless wide area network (WWAN), network, connect to a network, and diagnose and repair network problems. Connecting to a wireless network 15
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    allowing you to manually search for and connect to a network or to create a new network connection. 3. Follow the on-screen instructions to complete the Using HP Mobile Broadband (select products only) Your HP Mobile Broadband computer has built-in support for mobile broadband service. Your
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    HP Mobile Broadband and how to activate service with a preferred mobile network operator, see the HP Location privacy settings. 2. Follow the on-screen instructions for using location settings. For more information, see the following: ● Computers (desktop, notebook) ● Phones (cellular, cordless,
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    Connecting to a wired network-LAN (select products only) Use a LAN connection if you want to connect the computer directly to a router in your home (instead of working wirelessly), or if you want to connect to an existing network at your office. Connecting to a LAN requires an 8-pin, RJ-45 (network)
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    To connect wireless speakers to your computer, follow the device manufacturer's instructions. To connect high-definition speakers to the computer, see Setting up the Start button, select All apps, select HP Help and Support, and then select HP Documentation. Headphones combined with a microphone are
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    is connected to the correct port on the computer, using the correct cable. Follow the device manufacturer's instructions. For information on using your video features, refer to HP Support Assistant. Connecting video devices using an HDMI cable (select products only) NOTE: To connect an HDMI device
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    3. Press f4 to alternate the computer screen image between 4 display states: ● PC screen only: View the screen image on the computer only. ● Duplicate: View . Setting up HDMI audio HDMI is the only video interface that supports high-definition video and audio. After you connect an HDMI TV to
  • HP ENVY 13-d000 | User Guide - Page 30
    ▲ Type project in the taskbar search box, and then click Project to a second screen. Click Connect to a wireless display, and then follow the on-screen instructions. NOTE: To learn what type of display you have (Miracast-compatible or Intel WiDi), refer to the documentation that came with your TV or
  • HP ENVY 13-d000 | User Guide - Page 31
    5 Navigating the screen You can navigate the computer screen in the following ways: ● Use touch gestures directly on the computer screen (select products only) ● Use touch gestures on the TouchPad ● Use keyboard and optional mouse (mouse purchased separately) Using the TouchPad The TouchPad helps
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    Two-finger pinch zoom Use the two-finger pinch zoom to zoom out or in on images or text. ● Zoom out by placing two fingers apart on the TouchPad zone or touch screen and then moving your fingers together. ● Zoom in by placing two fingers together on the TouchPad zone or touch screen and then moving
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    Four-finger tap (TouchPad only) Use the four-finger tap to open the action center. ● Tap four fingers on the Touchpad to open the action center and view current settings and notifications. Using the TouchPad 25
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    Three-finger swipe (TouchPad only) Use the three-finger swipe to view open windows and to switch between open windows and the desktop. ● Swipe 3 fingers away from you to see all open windows. ● Swipe 3 fingers toward you to show the desktop. ● Swipe 3 fingers left or right to switch between open
  • HP ENVY 13-d000 | User Guide - Page 35
    the Hibernation state, your work is saved to a hibernation file and the computer powers down. You can also initiate Hibernation manually. For more information, see Manually initiating and exiting Hibernation (select products only) on page 28. CAUTION: To reduce the risk of possible audio and video
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    you have set a password to be required on exiting Sleep, you must enter your Windows password before your work returns to the screen. Manually initiating and exiting Hibernation (select products only) You can enable user-initiated Hibernation and change other power settings and timeouts using Power
  • HP ENVY 13-d000 | User Guide - Page 37
    or change your user account password, and then follow the on-screen instructions. If you do not need to create or change a user account My PC, select the Diagnostics and tools tab, and then select HP Battery Check. If HP Battery Check indicates that your battery should be replaced, contact support.
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    the question mark icon in the taskbar. 2. Select My PC, select the Diagnostics and tools tab, and then select HP Battery Check. If HP Battery Check indicates that your battery should be replaced, contact support. HP Support Assistant provides the following tools and information about the battery
  • HP ENVY 13-d000 | User Guide - Page 39
    or expansion device ● Optional power adapter purchased as an accessory from HP Resolving a low battery level when no power source is available Save power For information about connecting to AC power, refer to the Setup Instructions poster provided in the computer box. The computer does not use
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    battery life. ● The power meter icon changes appearance. Troubleshooting power problems Test the AC adapter if the computer exhibits any of the AC adapter is not functioning and should be replaced. Contact support for information about obtaining a replacement AC power adapter. Shutting down (
  • HP ENVY 13-d000 | User Guide - Page 41
    If the computer is unresponsive and you are unable to use the preceding shutdown procedures, try the following emergency procedures in the sequence provided: ● Press ctrl+alt+delete, select the Power icon, and then select Shut down. ● Press and hold the power button for at least 5 seconds. ●
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    Free up disk space by deleting unnecessary files or Uninstall apps to free up disk space. 2. Follow the on-screen instructions. Using HP 3D DriveGuard (select products only) HP 3D DriveGuard protects a hard drive by parking the drive and halting data requests under either of the following conditions
  • HP ENVY 13-d000 | User Guide - Page 43
    If you would like to update your programs and drivers, follow these instructions: 1. Type support in the taskbar search box, and then select the HP Support Assistant app. - or Click the question mark icon in the taskbar. 2. Select My PC, select the Updates tab, and then select Check for updates and
  • HP ENVY 13-d000 | User Guide - Page 44
    WARNING! To prevent electric shock or damage to components, do not attempt to clean your computer while it is on. 1. Turn off the computer. 2. Disconnect AC power. 3. Disconnect all powered external devices. CAUTION: To prevent damage to internal components, do not spray cleaning agents or liquids
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    ● If you plan to use the computer during a flight, listen for the in-flight announcement that tells you when you are allowed to use your computer. In-flight computer use is at the discretion of the airline. ● If you are shipping the computer or a drive, use suitable protective packaging and label
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    letters, punctuation, symbols, and numbers. ● Before you send your computer for service, back up your files, delete confidential files, and then remove all password such as screen-saver passwords: ▲ Type support in the taskbar search box, and then select the HP Support Assistant app. - or - Click the
  • HP ENVY 13-d000 | User Guide - Page 47
    Setup Utility, your computer must be in notebook mode and you must use the keyboard attached to your notebook. The on-screen keyboard, which displays then select Sign-in options. 2. Under Windows Hello, follow the on-screen instructions to add both a password and a 4-digit PIN, and then enroll your
  • HP ENVY 13-d000 | User Guide - Page 48
    viruses, type support in the taskbar search box, and then select the HP Support Assistant app. HP, Windows, and third-party software installed on your computer should be regularly updated to correct security problems and then follow the on-screen instructions. 3. To schedule a time for installing updates,
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    solution that enables businesses to effectively manage and secure their company assets. HP Touchpoint Manager helps protect devices against malware and other attacks, monitors cable to your computer, follow the device manufacturer's instructions. Using HP Touchpoint Manager (select products only) 41
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    your computer must be in notebook mode and you must use the keyboard attached to your notebook. Starting Setup Utility ( HP Support Assistant 1. Type support in the taskbar search box, and then select the HP Support Assistant app. - or - Click the question mark icon in the taskbar. 2. Select My PC
  • HP ENVY 13-d000 | User Guide - Page 51
    in the taskbar search box, and then select the HP Support Assistant app. - or - Click the question mark icon in the taskbar. 2. Click Updates, and then click Check for updates and messages. 3. Follow the on-screen instructions. 4. At the download area, follow these steps: a. Identify the most
  • HP ENVY 13-d000 | User Guide - Page 52
    . This ID code can then be provided to support to help determine how to correct the problem. NOTE: To start diagnostics on a convertible computer, your computer must be in notebook mode and you must use the keyboard attached. To start HP PC Hardware Diagnostics (UEFI), follow these steps: 1. Turn on
  • HP ENVY 13-d000 | User Guide - Page 53
    - or - Click Find Now to let HP automatically detect your product. 4. Select your computer, and then select your operating system. 5. In the Diagnostic section, follow the on-screen instructions to select and download the UEFI version you want. Downloading HP PC Hardware Diagnostics (UEFI) to a USB
  • HP ENVY 13-d000 | User Guide - Page 54
    , and then select This PC. ● If your computer does not support. See the Worldwide Telephone Numbers booklet included with the computer. You can also find contact information on the HP website. Go to http://www.hp.com/support, select your country or region, and follow the on-screen instructions
  • HP ENVY 13-d000 | User Guide - Page 55
    Telephone Numbers booklet included with the computer. You can also find contact information on the HP website. Go to http://www.hp.com/ support, select your country or region, and follow the on-screen instructions. ◦ Be sure that the computer is connected to AC power before you begin creating the
  • HP ENVY 13-d000 | User Guide - Page 56
    search box, select HP Recovery Manager, select Reinstall drivers and/or applications, and then follow the on-screen instructions. ● If you the creation of HP Recovery media or if the HP Recovery media does not work, you can obtain recovery media for your system from support. See the Worldwide
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    then quickly hold down the Windows button; then select f11. 2. Select Troubleshoot from the boot options menu. 3. Select Recovery Manager, and then follow the on-screen instructions. Using HP Recovery media to recover You can use HP Recovery media to recover the original system. This method can be
  • HP ENVY 13-d000 | User Guide - Page 58
    keyboard, connect the keyboard to the keyboard dock before beginning these steps. 1. Insert the HP Recovery media. 2. Access BIOS: For computers or tablets with keyboards attached: ▲ Turn on you want to boot. 4. Follow the on-screen instructions. 50 Chapter 11 Backing up, restoring, and recovering
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    is only available on products that support this function. Follow these steps to remove the HP Recovery partition: 1. Type recovery in the taskbar search box, and then select HP Recovery Manager. 2. Select Remove Recovery Partition, and then follow the on-screen instructions. Restore and recovery 51
  • HP ENVY 13-d000 | User Guide - Page 60
    from a standalone DC power source, it should be powered only with an AC adapter or a DC power source that is supplied and approved by HP for use with this computer. The computer can operate on DC power within the following specifications. Operating voltage and current varies by platform. The voltage
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    Operating Nonoperating -15 m to 3,048 m -15 m to 12,192 m -50 ft to 10,000 ft -50 ft to 40,000 ft Operating environment 53
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    to a drive, or loss of information, observe these precautions: ● If removal or installation instructions direct you to unplug the computer, first be sure that it is properly grounded. ● Keep If you remove a component, place it in an electrostatic-safe container. 54 Chapter 13 Electrostatic Discharge
  • HP ENVY 13-d000 | User Guide - Page 63
    designs, produces, and markets products and services that can be used by everyone, including people with disabilities, either on a stand-alone basis or with appropriate assistive devices. Supported assistive technologies HP products support a wide variety of operating system assistive technologies
  • HP ENVY 13-d000 | User Guide - Page 64
    35 cleaning your computer 35 components bottom 13 display 7 left side 6 right side HP PC Hardware Diagnostics (UEFI) using 44 HP Recovery Manager correcting boot problems 50 starting 49 HP Recovery media creating 46 recovery 49 HP Recovery partition recovery 49 removing 51 HP resources 2 HP
  • HP ENVY 13-d000 | User Guide - Page 65
    WLAN connection 16 R recover options 48 recovery discs 47, 49 HP Recovery Manager 48 media 49 starting 49 supported discs 47 system 48 USB flash drive 49 using HP Recovery media 47 recovery media creating 46 creating using HP Recovery Manager 47 recovery partition removing 51 regulatory information
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    settings 29 using power settings 29 using sound settings 19 using the keyboard and optional mouse 26 using the TouchPad 23 V vents, identifying 13 video 20 W webcam identifying 7 using 19 webcam light, identifying 7 Windows system restore point 46, 47 Windows Hello using 39 Windows key, identifying
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User Guide