Home » HP Manuals » Multifunction Devices » HP ENVY 7640 » Manual Viewer

HP ENVY 7640 User Guide - Page 182

Printer failure

Add to My Manuals
Save this manual to your list of manuals

Page 182 highlights

Printer failure There was a problem with the printer or ink system. Usually, you can resolve such problems by completing the following steps: 1. Press (the Power button) to turn off the printer. 2. Unplug the power cord, and then plug in the power cord again. 3. Press (the Power button) to turn on the printer. If this problem persists, write down the error code provided in the message, and then contact HP support. For more information about contacting HP support, see HP support on page 122. 176 Appendix C Errors (Windows) ENWW

Section	Page
How do I?	7
Get started	8
Printer parts	9
Control panel and status lights	11
Overview of buttons and lights	11
Control panel display icons	12
Paper basics	14
Recommended papers for printing	14
Order HP paper supplies	15
Tips for selecting and using paper	16
Load media	17
Load original	21
Open the HP printer software (Windows)	22
Sleep mode	23
Accessibility	24
Print	25
Print photos	26
Print documents	28
Print on both sides (duplexing)	29
Print using Near Field Communication (NFC)	30
Print with AirPrint	31
Tips for print success	33
Use Web Services	35
What are Web Services?	36
Set up Web Services	37
Print with HP ePrint	39
Use HP Printables	41
Use the HP Connected website	42
Remove Web Services	43
Tips for using Web Services	44
Copy and scan	45
Copy documents	46
Scan	47
Scan to a computer	47
Scan to a memory device	48
Scan to Email	49
Set up Scan to Email	49
Use Scan to Email	49
Change account settings	50
Scan using Webscan	50
Tips for copy and scan success	52
Fax	53
Send a fax	54
Send a standard fax	54
Send a standard fax from the computer	54
Send a fax from a phone	55
Send a fax using monitor dialing	56
Send a fax from memory	56
Send a fax to multiple recipients	57
Send a fax in Error Correction Mode	57
Receive a fax	59
Receive a fax manually	59
Set up backup fax	60
Reprint received faxes from memory	60
Forward faxes to another number	61
Set automatic reduction for incoming faxes	61
Block unwanted fax numbers	61
Receive faxes using HP Digital Fax	63
HP Digital Fax requirements	63
Activate HP Digital Fax	63
Modify HP Digital Fax settings	63
Set up phone book contacts	65
Set up and change phone book contacts	65
Set up and change group phone book contacts	66
Delete phone book contacts	67
Print a list of phone book contacts	67
Change fax settings	68
Configure the fax header	68
Set the answer mode (Auto answer)	68
Set the number of rings before answering	69
Change the answer ring pattern for distinctive ring	69
Set the dial type	70
Set the redial options	70
Set the fax speed	71
Set the fax sound volume	71
Fax and digital phone services	72
Fax over Internet Protocol	73
Use reports	74
Print fax confirmation reports	74
Print fax error reports	75
Print and view the fax log	75
Clear the fax log	76
Print the details of the last fax transaction	76
Print a Caller ID Report	76
View the Call History	76
Work with cartridges	78
Check the estimated ink levels	79
Replace the cartridges	80
Order ink supplies	82
Use single-cartridge mode	83
Cartridge warranty information	84
Anonymous usage information storage	85
Tips for working with cartridges	86
Connect Your Printer	87
Set up the printer for wireless communication	88
Before you begin	88
Set up the printer on your wireless network	88
Change the connection type	89
Test the wireless connection	90
Turn on or off the wireless capability of the printer	90
Connect wirelessly to the printer without a router	90
Change network settings	93
Advanced printer management tools (for networked printers)	95
Toolbox (Windows)	95
HP Utility (OS X)	95
Open the embedded Web server	96
About cookies	96
Tips for setting up and using a networked printer	97
Solve a problem	98
Jams and paper-feed issues	99
Clear a paper jam	99
Read general instructions in the Help for clearing paper jams	99
Clear a print carriage jam	102
Read general instructions in the Help for clearing a print carriage jams	102
Learn how to avoid paper jams	102
Solve paper-feed problems	103
Ink cartridge issues	104
Printing issues	106
Fix problems with page not printing (unable to print)	106
Read general instructions in the Help for unable to print issues	106
Fix print quality issues	109
Read general instructions in the Help for resolving print quality issues	109
Fix ink smears on printouts	113
Copy issues	114
Scan issues	115
Fax issues	116
Run the fax test	116
What to do if the fax test failed	116
Troubleshoot fax problems.	120
Read general instructions in the Help for specific fax problems	120
The display always shows Phone Off Hook	120
The printer is having problems sending and receiving faxes	121
The printer cannot receive faxes, but can send faxes	122
The printer cannot send faxes, but can receive faxes	123
Fax tones are recorded on my answering machine	123
The computer cannot receive faxes (HP Digital Fax)	124
Network and connection issues	125
Fix wireless connection	125
Find network settings for wireless connection	125
Fix Wi-Fi Direct connection	125
Convert USB connection to wireless	126
Fix Ethernet connection	126
Printer hardware issues	127
HP support	128
Register printer	128
Support process	128
HP support by phone	128
Phone support period	129
Placing a call	129
Support phone numbers	129
After the phone support period	129
Additional warranty options	129
Technical information	130
Hewlett-Packard Company notices	131
Specifications	132
System requirements	132
Environmental specifications	132
Print specifications	132
Scan specifications	132
Copy specifications	133
Cartridge yield	133
Print resolution	133
Environmental product stewardship program	134
Eco-Tips	134
Paper use	134
Plastics	135
Material safety data sheets	135
HP inkjet supplies recycling program	135
Power consumption	135
Disposal of waste equipment by users	135
Chemical substances	135
Battery disposal in the Taiwan	136
Battery notice for Brazil	136
California Perchlorate Material Notice	136
EPEAT	136
Declaration of the Presence Condition of the Restricted Substances Marking (Taiwan)	137
Toxic and hazardous substance table (China)	138
Restriction of hazardous substance (Ukraine)	138
Restriction of hazardous substance (India)	138
Regulatory information	139
Regulatory model identification number	139
FCC statement	140
Notice to users in Korea	140
VCCI (Class B) compliance statement for users in Japan	140
Notice to users in Japan about the power cord	140
Notice to users of the U.S. telephone network: FCC requirements	141
Notice to users of the Canadian telephone network	142
Notice to users in the European Economic Area	142
Notice to users of the German telephone network	143
Australia wired fax statement	143
GS Statement (Germany)	143
European Union Regulatory Notice	143
Products with external AC Adapters	143
Products with wireless functionality	143
European telephone network declaration (Modem/Fax)	144
Declaration of conformity	145
Regulatory information for wireless products	146
Exposure to radio frequency radiation	146
Notice to users in Brazil	146
Notice to users in Canada	147
Notice to users in Taiwan	147
Notice to users in Mexico	148
Wireless notice to users in Japan	148
Additional fax setup	149
Set up faxing (parallel phone systems)	150
Select the correct fax setup for your home or office	151
Case A: Separate fax line (no voice calls received)	152
Case B: Set up the printer with DSL	153
Case C: Set up the printer with a PBX phone system or an ISDN line	154
Case D: Fax with a distinctive ring service on the same line	155
Case E: Shared voice/fax line	156
Case F: Shared voice/fax line with voice mail	157
Case G: Fax line shared with computer modem (no voice calls received)	158
Set up the printer with a computer dial-up modem	158
Set up the printer with a computer DSL/ADSL modem	159
Case H: Shared voice/fax line with computer modem	160
Shared voice/fax with computer dial-up modem	160
Shared voice/fax with computer DSL/ADSL modem	162
Case I: Shared voice/fax line with answering machine	163
Case J: Shared voice/fax line with computer modem and answering machine	165
Shared voice/fax line with computer dial-up modem and answering machine	165
Shared voice/fax line with computer DSL/ADSL modem and answering machine	167
Case K: Shared voice/fax line with computer dial-up modem and voice mail	168
Test fax setup	170