HP EVA4000/6000/8000 HP StorageWorks 4x00/6x00/8x00 Enterprise Virtual Array u - Page 61

Troubleshooting

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5 Troubleshooting This chapter provides troubleshooting information should you encounter any problems when updating the system software. Each troubleshooting section is cross-referenced to the corresponding step in "Upgrading controller firmware" on page 47 where the problem is likely to occur. Many of the common problems you may encounter are included. Contact your HP-authorized support representative for help if this information does not help your problem. The following troubleshooting topics are covered: • "HP Command View EVA problems" on page 61 • "Troubleshooting HP Command View EVA with the Storage Management Appliance (SMA)" on page 61 • "Troubleshooting HP Command View EVA with a management server" on page 62 • "Troubleshooting specific Command View EVA errors" on page 62 • "View is not set or view list is null" on page 63 • "HTTP status 404, not found or status 503, no service" on page 63 • "Unknown storage system" on page 64 • "No storage systems found" on page 64 • "Solving security credentials configuration problems" on page 65 • "Solving problems selecting a storage system (Step 2)" on page 66 • "Solving problems disabling HP Continuous Access EVA DR group failsafe mode (Step 3)" on page 67 • "Solving problems downloading the system software file (Step 6)" on page 67 • "Invalid firmware image file (Status code 21006)" on page 67 • "Bad image header (Status code 65)" on page 68 • "Solving problems if the storage system does not come back online (Step 10)" on page 68 • "Solving problems with multiple resyncs (Step 10)" on page 69 Solving HP Command View EVA problems (Step 1) There are a number of issues that may impact the operation of HP Command View EVA and its ability to communicate with the storage system. General HP Command View EVA troubleshooting tips Use the following checklist to determine if there are problems with HP Command View EVA: • Has an HBA failed? • Has an EVA controller failed? • Have you set or reset the password? Troubleshooting HP Command View EVA with the Storage Management Appliance (SMA) Use the following steps to isolate problems that may occur when using HP Command View EVA with an SMA: HP StorageWorks 4x00/6x00/8x00 Enterprise Virtual Array updating product software guide (XCS 6.200) 61

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5 Troubleshooting
This chapter provides troubleshooting information should you encounter any problems when updating
the system software. Each troubleshooting section is cross-referenced to the corresponding step in
“
Upgrading controller
fi
rmware
” on page 47 where the problem is likely to occur.
Many of the common problems you may encounter are included. Contact your HP-authorized support
representative for help if this information does not help your problem.
The following troubleshooting topics are covered:
•
“
HP Command View EVA problems
” on page 61
•
“
Troubleshooting HP Command View EVA with the Storage Management Appliance (SMA)
” on page 61
•
“
Troubleshooting HP Command View EVA with a management server
” on page 62
•
“
Troubleshooting speci
fi
c Command View EVA errors
” on page 62
•
“
View is not set or view list is null
” on page 63
•
“
HTTP status 404, not found or status 503, no service
” on page 63
•
“
Unknown storage system
” on page 64
•
“
No storage systems found
” on page 64
•
“
Solving security credentials con
fi
guration problems
” on page 65
•
“
Solving problems selecting a storage system (Step 2)
” on page 66
•
“
Solving problems disabling HP Continuous Access EVA DR group failsafe mode (Step 3)
” on page 67
•
“
Solving problems downloading the system software
fi
le (Step 6)
” on page 67
•
“
Invalid
fi
rmware image
fi
le (Status code 21006)
” on page 67
•
“
Bad image header (Status code 65)
” on page 68
•
“
Solving problems if the storage system does not come back online (Step 10)
” on page 68
•
“
Solving problems with multiple resyncs (Step 10)
” on page 69
Solving HP Command View EVA problems (Step 1)
There are a number of issues that may impact the operation of HP Command View EVA and its ability to
communicate with the storage system.
General HP Command View EVA troubleshooting tips
Use the following checklist to determine if there are problems with HP Command View EVA:
•
Has an HBA failed?
•
Has an EVA controller failed?
•
Have you set or reset the password?
Troubleshooting HP Command View EVA with the Storage Management
Appliance (SMA)
Use the following steps to isolate problems that may occur when using HP Command View EVA with an
SMA:
HP StorageWorks 4x00/6x00/8x00 Enterprise Virtual Array updating product software guide (XCS 6.200)
61