HP Elite 8300 Using HP DigitalPass One Time Password protection - Technical Wh - Page 8

Frequently asked questions and scenarios, Sample scenario #1 - compaq elite

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Frequently asked questions and scenarios Q: What happens to HP DigitalPass and the user credentials if the PC hard drive is reimaged? A: If the user token and credentials have been backed up prior to reimaging, they can be restored from the backup. If no backup is available, the user will need to re-enroll at each web site previously activated to "rebind" their credentials with the PC. Q: Where are HP DigitalPass and user credentials stored? A: This data is encrypted on the PC's hard drive and can be backed up and restored by regular backup software. If the data is lost and no backup is available, the user must re-enroll with each web site. Q: Does OTP store any personal data? A: No. The secret one time password is transmitted to the merchant. This password does not contain personal information. Sample scenario #1 Q: I travel frequently and visit cybercafés to do my work. Since I won't have my personal PC, will my bank website let me log in? A: You can access your bank website from any PC. However, if the PC you are using does not have the HP DigitalPass capability, additional authentication will be requested. For example, you may be asked one or two security questions that you provided previously. This process helps protect your identity so an unauthorized person cannot gain access to your account. Sample scenario #2 Q: How will the user know they have the OTP capability? A: HP DigitalPass is only available on HP Compaq Elite 8300 or HP Compaq Elite 8300 AiO business desktops with Intel 2nd generation Core i7/i5/i3 vPro-capable processors. It is also available on HP Compaq 8200 Elite, HP Compaq 8200 Elite AiO, HP Compaq 6200 Pro, HP Compaq 6200 Pro AiO systems, HP TouchSmart 9300 Elite AiO, and HP rp5800 with Intel 2nd generation Core i7/i5/i3 processors. The OTP enablement can occur from the first VIP participating member site visited or from the Credential Manager for HP ProtectTools console. 8

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Frequently asked questions and scenarios
Q
: What happens to HP DigitalPass and the user credentials if the PC hard drive is reimaged?
A
: If the user token and credentials have been backed up prior to reimaging, they can be restored from the backup. If no
backup is available, the user will need to re-enroll at each web site previously activated to “rebind” their credentials with
the PC.
Q
: Where are HP DigitalPass and user credentials stored?
A
: This data is encrypted on the PC’s hard drive and can be backed up and restored by regular backup software. If the
data is lost and no backup is available, the user must re-enroll with each web site.
Q
: Does OTP store any personal data?
A
: No. The secret one time password is transmitted to the merchant. This password does not contain personal
information.
Sample scenario #1
Q
: I travel frequently and visit cybercafés to do my work. Since I won’t have my personal PC, will my bank website let me
log in?
A
: You can access your bank website from any PC. However, if the PC you are using does not have the HP DigitalPass
capability, additional authentication will be requested. For example, you may be asked one or two security questions
that you provided previously. This process helps protect your identity so an unauthorized person cannot gain access to
your account.
Sample scenario #2
Q
: How will the user know they have the OTP capability?
A
: HP DigitalPass is only available on HP Compaq Elite 8300 or HP Compaq Elite 8300 AiO business desktops with Intel
2
nd
generation Core i7/i5/i3 vPro-capable processors.
It is also available on HP Compaq 8200 Elite, HP Compaq 8200
Elite AiO, HP Compaq 6200 Pro, HP Compaq 6200 Pro AiO systems, HP TouchSmart 9300 Elite AiO, and HP rp5800 with
Intel 2
nd
generation Core i7/i5/i3 processors.
The OTP enablement can occur from the first VIP participating member site visited or from the Credential Manager for
HP ProtectTools console.