HP Evo D500 D315, Evo D500 Series, D300 Series, D300v Series Worldwide Limited - Page 6

* Compaq will respond on-site, at the customer's location, by the business day following request for warranty service, based on the standard office hours in the country where the call is placed. Next Business Day Warranty Service is based on commercially reasonable best effort. In some countries and under certain supplier constraints, response time may vary. If your location is outside of the customary service zone, response time may be longer or there may be an additional charge. Contact your local Compaq service organization for response time in your area. Types of Warranty Service Your Compaq Limited Warranty consists of repair or replacement of defective parts, including hard drives, ECC memory, and some processors with ECC cache memory identified by Compaq Intelligent Manageability software as "prefailure." On-site Warranty Service Your Compaq Limited Warranty includes on-site labor (if necessary) to repair your hardware. Compaq provides on-site service during standard office hours. Standard office hours are typically 8:00 AM to 5:00 PM, Monday through Friday, but may vary with local business practices. Compaq Replaceable Parts Program Where available, the Compaq Replaceable Parts program ships approved replacement parts directly to you to fulfill your warranty. This will save considerable repair time. After you call the Compaq Technical Support Center at 1.800..652.6672, a replaceable part can be sent directly to you. Once the part arrives, call the Compaq Technical Support Center. A technician will assist you over the phone to ensure that the installation is quick and easy. Warranty Transfer to Another Country Under the Compaq Global Warranty program, products may be purchased in one country and transferred to another country, where Compaq has a service presence, without voiding the warranty. Warranty terms, service availability, and service response times may vary from country to country. A customer may be required to provide product-specific information, in accordance with the Compaq Global Warranty Notification process, prior to moving the products. The required information ensures that Compaq is prepared to provide the required level of warranty service in the destination country and that the product is designed to work in the destination country. Contact Compaq, your local 6 Warranty Documentation Team Saved date: 07/16/02 9:08 AM File name: 176499-008.doc