HP GX5000Z Gaming PC - Warranty and Support Guide - Page 3

Phone support Even after your warranty has ended, HP can still provide you with service and support options. • For Visa and MasterCard holders in the United States, please call 1-(800)-652-6672 [1-(800)-OK Compaq]. The fee is U.S. $30* per call, charged to your Visa or MasterCard. *Prices are subject to change without notice and may vary based on your product. Protect Your Investment Obtaining a Warranty Upgrade HP offers an extended service plan that provides you the same Carry-In coverage offered on your standard warranty for an additional one or two years of coverage. Service coverage begins on product purchase date and you must purchase the pack within the first year after product purchase. The hardware service offering will be determined based on the outcome of system self-test programs run by the customer through the initial call to HP Total Care. For more information please visit US Only http://www.hp.com/home/ownerservices or call: 866-234-1377 *Prices are subject to change without notice and may vary based on your product. Recycle - HP/Compaq Planet Partners HP is sensitive to the environment and has a program, Planet Partners, to make it simple for us to reclaim your old product for recycling. HP will help you recycle your old equipment even if it is not an HP product; we take back all makes and models. Visit our Web site to find out how easy it is to recycle: http://www.hp.com/recycle Recovering From Software Problems The PC uses the operating system and installed software programs during normal operation. If your PC works improperly or stops because of the software, you may be able to repair it. The Software Repair Wizard (select models only) is an icon on the desktop or in the Help and Support Center icon PC Tune Up and Repair. To start the wizard, click the icon or click Start, choose All Programs, PC Help & Tools, and then click Software Repair Wizard. Click the Software Repair Wizard icon to repair software problems with programs, printers, or peripherals that stop working, or to resolve erratic PC behavior. Repair options include using the Compaq Application Recovery or Compaq System Recovery programs. You need recovery discs (CDs or DVDs) for some repairs that use the Compaq Application Recovery program or the Compaq System Recovery program. The PC includes recovery discs as a DVD in the accessory box. Also in the accessory box is the Compaq Recovery Tools CD. This CD contains utilities that allow you to make changes to your hard disk drive, including removing the recovery partition. See "Using the Recovery Tools CD." There are several methods to fix your PC, including using the System Recovery program. Try these methods in the order listed here, or refer to the table that follows the list. • Restart When you restart the computer, the PC starts over using the operating system and software in its memory. This is the simplest repair for your PC; just click Start, choose Turn Off Computer, and then click Restart. • Turn Off Computer When you turn off the computer and then turn it on again, you force the PC to copy the operating system into its memory and to clear some tracking information. This may eliminate some problems that can remain after performing a Restart. To turn off the computer just click Start, choose Turn Off Computer, and then click Turn Off. • Driver Rollback This Microsoft Windows XP feature is part of the Windows Installer program used with the Add or Remove Programs utility in the Control Panel. It can revert to the previous version of a driver program if an installation fails when you are installing a new version of the driver program. For more information, type Rollback into the Search box in Help and Support. 3