HP GX5000Z Gaming PC - Warranty and Support Guide - Page 6

Application Recovery NOTE: Not all PC models include the Application Recovery program. Perform steps 3 through 5 of the following procedure. If Compaq Application Recovery appears in the folder, your PC includes the program. If an individual factory-installed application or driver accidentally gets erased or damaged, you can reinstall the software using the Compaq Application Recovery program (select models). NOTE: Do not use the Application Recovery program to reinstall software programs that came on CDs or DVDs included in the PC box. Reinstall these programs directly from the CDs or DVDs. To Start Application Recovery: 1 Close all applications and folders. 2 Uninstall the existing (damaged) application. 3 Click Start on the taskbar. 4 Choose All Programs. 5 Choose PC Help & Tools. 6 Click Compaq Application Recovery, and then click Yes. 7 Click Application Installation or Driver Installation, and then click Next. 8 Select the driver or application program to install, and then click Install. 9 Follow the onscreen instructions. 10 Repeat steps 7 through 9 to install other drivers or applications. 11 When you have finished recovering applications or drivers, close the Application Recovery program. Then click Start, click Turn Off Computer, and click Restart to restart the PC. WARNING: Do not skip this last step! You must restart the PC when you are finished recovering applications or drivers. System Recovery When you've tried other methods of repairing your system software (like System Restore or Application Recovery), you may want to use the Compaq System Recovery program as a last resort to reinstall the software. When necessary, you can reinstall the operating system and the application software that was originally installed on the PC at the factory by using the System Recovery program. WARNING: The Compaq System Recovery program will delete any data or programs that you installed after purchase. Be sure to back up any data that you want to keep onto a removable disc. The System Recovery program uses a special recovery partition on the hard disk drive that stores an image of the original software. NOTE: The System Recovery image is in a partition area of the hard disk drive and takes up part of the total drive space. This disk space is not usually available for your use. In the unlikely event that you replace the hard disk drive, or somehow damage the data in the special recovery partition on the hard disk drive, use recovery discs to reinstall the operating system and software on the hard disk drive. See "System Recovery Using Recovery Discs." Starting System Recovery if the PC Is Responding 1 Turn off the PC. Disconnect all peripheral devices from the PC except the monitor, the keyboard, and the mouse. Turn on the PC. 2 Click Start on the taskbar, choose All Programs, choose PC Help & Tools, and then click Compaq System Recovery. 3 Wait until the System Recovery window appears asking Do you really want to start System Recovery? 4 Click Yes to continue with the recovery process. You may be directed to insert recovery disc #1; be sure to put the disc in a DVD drive. 5 The PC starts the recovery; wait for the onscreen instructions to display, and then follow those instructions. 6 Complete the PC startup, finish the registration process, and wait until you see the desktop. Then, turn off the PC, reconnect all peripheral devices, and then turn on the PC. Starting System Recovery if the PC Is Not Responding 1 Turn off the PC. If necessary, press and hold the On button until the PC turns off. 2 Disconnect all peripheral devices from the PC except the monitor, the keyboard, and the mouse. 3 Press the On button to turn on the PC. 6