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HP Hw6515a User Guide - Page 166

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NOTE: For troubleshooting information on Microsoft Operating System applications, go to www.microsoft.com/mobile. You can use the following suggestions to troubleshoot problems with your HP iPAQ. Problem Solution I cannot see anything on the screen. • Be sure the HP iPAQ is powered on. • Be sure the HP iPAQ battery is charged. • Be sure the HP iPAQ is connected to the AC Adapter and the HP iPAQ Cradle. • Reset the device by using the stylus to lightly press the Reset button. • Remove and replace the battery. I cannot keep my battery charged. • Always keep the HP iPAQ connected to the AC Adapter when you are not using it. • Tap Start > Settings > System tab > Backlight icon. In backlight settings, place a checkmark in the check box next to Turn off backlight if device is not used for and select 30 seconds to conserve more battery power. • Tap Start > Settings > System tab > Power > Advanced tab. In battery power settings, set the battery power To turn off device if not used for 2 minutes. • Turn off the Phone, Bluetooth, and all wireless connections when not in use. • Check to make sure you are using an HP authorized battery. Unit will not turn on. Try one or all of the following: 1. Reset the unit. Refer to the information on Resetting the Unit in Chapter 1, "Getting to Know Your HP iPAQ Mobile Messenger." 2. Remove and replace the battery and wait for the unit to power on. 3. Connect the unit to the AC Adapter connected to an electrical outlet or to your connected HP iPAQ Cradle to recharge the battery. Note: After you have tried the above solutions and your HP iPAQ still does not turn on, visit the HP support Web site at www.hp.com/ support. The backlight keeps In backlight settings, increase the amount of time the backlight stays turning off. on if not in use. From the Start menu, tap Settings > System tab > Backlight icon. Message displays on the HP iPAQ screen that the battery is not recognized. In this event, the HP iPAQ uses the remaining power available in the battery, but the battery will not charge and the device may display a blinking red LED indicating low battery charge. It is recommended that you back up information stored on your HP iPAQ and purchase an HP authorized battery. Troubleshooting 14-2

Section	Page
Getting to Know Your HP iPAQ Mobile Messenger	12
Using the Stylus	14
Setting the Date and Time	15
Setting the Time for Home and Locations You Are Visiting	15
Setting the Date	15
Entering Owner Information	16
Setting a Password	16
Resetting the Unit	17
Performing a Soft Reset	17
Performing a Hard Reset	18
Aligning the Screen	18
Routine Care	19
Protecting the Screen	19
Traveling with Your HP iPAQ	20
Learning the Basics	21
Using the Today Screen	21
Navigation Bar	22
Command Bar	22
TodayPanel	22
Status Icons	23
Pop-Up Menus	25
Creating information	25
Customizing the Today Screen	26
Customizing the Application Buttons	27
Locking the Application Buttons	27
Using Applications	28
Opening Applications	28
Using the ContextMenu Key	28
Minimizing Applications	28
Closing Applications	28
Installing Applications	29
Backing Up Information	29
Backup/Restore using iPAQ Backup	29
Backup/Restore Using ActiveSync	30
Using iPAQ File Store Folder	30
Using ActiveSync	31
Connecting to a Computer	31
Installing ActiveSync and Synchronizing with Your Computer	31
Using Microsoft Exchange ActiveSync	33
Using the Serial Infrared (IR) Connection	34
Changing Synchronization Settings	35
Copying Files	35
Installing Programs	36
Backing up and Restoring	36
Synchronizing Links	36
Using ActiveSync to Send and Receive E-mail	37
Requesting Meetings	37
Learning Input Methods	38
Using the Thumb Keyboard	38
Keyboard Components	39
Using the Function and Shortcut Keys	39
“Sticky” Keys	40
Special Keys	40
Accent Characters	40
Using the On-Screen Keyboard	43
Writing with the Stylus and the Letter Recognizer	43
Writing with the Stylus and Microsoft Transcriber	44
Writing with the Stylus and Block Recognizer	44
Drawing and Writing on the Screen	45
Converting Writing to Text	45
Changing Word Suggestion Options	46
Using the Phone Features	48
SIM Card	48
Inserting a SIM Card	49
Removing the SIM Card	50
Activating Your Phone Service	51
Phone Features	51
Your PIN	51
Phone Buttons and Icons	52
Checking Your Connection and Signal Strength	53
Automatic Frequency Band Selection	54
Turning the Phone On and Off	54
HP Profiles	55
Setting a Profile	55
Switching a Profile	56
Making and Receiving Phone Calls	56
Making a Call	57
Answering a Call	57
Ending a Call	57
Making a Call from Contacts	57
Copying Contacts to a SIM	58
Making a Call Using Speed Dial	58
Creating a Speed Dial Entry	58
Creating a Speed Dial Entry From Contacts	58
Editing a Speed Dial Entry	59
Making a Call From Call History	59
Making a Conference Call	59
Adjusting Phone Volume	59
Enabling the Mute Function	59
Setting Ring Tones	59
Changing Ring Tones	60
Changing Keypad Tone	60
Adding Ring Tones	60
Enabling Speakerphone Mode	60
Taking Notes During a Call	61
Using Voicemail	61
Putting a Call on Hold	61
Using Call Waiting	61
Displaying Caller ID	62
Blocking Calls	62
Forwarding Calls	62
Changing the System Volume	63
Change the Ringer Volume	63
Changing the Phone Settings	63
Changing Service Settings	64
Viewing Available GSM/GPRS/EDGE Networks	64
Using International Roaming	64
Changing Network Settings	65
Manually Selecting a Network	65
Configuring Your HP iPAQ for Your SIM Card	66
Modifying the GSM/GPRS Network Settings	66
Editing Network Properties	67
Editing an Internet Connection	68
Editing MMS Multimedia Messages Settings	68
Editing WAP Information Settings	69
Creating a New Connection	69
Failed Automatic SIM Detection	70
TTY Functionality for the Hearing-Impaired	70
Enabling TTY Support	71
Making a Phone Call Using the TTY HP iPAQ	71
Deactivating TTY Audio Mode	72
Disabling TTY Support	72
Managing Multiple Wireless Connections	73
Using the iPAQ Wireless Manager	73
Power Buttons	74
Settings Buttons	74
Managing Data Connections	75
Making Data Connections	76
Impact of Data Connection When a Phone Call is Received	77
Using GSM/GPRS/EDGE Connections	77
Creating a GPRS/EDGE Connection	77
Manually Configuring your GPRS connection on your HP iPAQ	77
Connecting to the GPRS Network	78
Setting Up a WAP Browser	78
Viewing WAP Pages	78
Connecting to a Private Network	79
Setting Up VPN Server Connections	79
Setting Up Proxy Server Settings	79
Managing Your E-mail	80
Entering an Internet Address	80
Using a Favorites List	81
Using GPS Navigation	82
Getting Acquainted	82
Getting Started with GPS Navigation	82
Setting Up Your HP iPAQ	83
Setting Up Internet Access on Your HP iPAQ	83
Using HP iPAQ Quick GPS Connection Utility	83
Verifying Date and Time on Your HP iPAQ	84
Downloading the Quick GPS Connection Data File	85
Starting GPS Navigation	85
Downloading a Map	86
Accessing the Internet on Your HP iPAQ	89
Viewing the Main Screen	91
Operating the Main Screen	92
Using the Menu	93
Setting a Destination	94
Adding a Favorite	95
Selecting a Favorite Address	95
Using the Route Summary Screen	96
Using the Map Browser	96
Switching to a Schematic View	98
Using the Browsers	98
Selecting Locations	99
Selecting your Home Location	100
Selecting a Favorite	100
Selecting a Recent Destination	100
Selecting your GPS Position	100
Selecting a Point of Interest	101
Finding an Address	101
Setting Your Preferences	102
Setting Your Vocal Preference	104
GPS Navigation Tips	104
Using Bluetooth	106
Getting Acquainted with Bluetooth	106
Understanding Terms	107
Supported Services	107
Working with Bluetooth Settings	108
Turning On Bluetooth	108
Opening Bluetooth Settings	108
Setting Accessibility Properties	109
Enabling Bluetooth Services	109
Automatically Enabling Services	109
Secure Connections using a Passkey or Bond	110
Setting a Shared Folder	111
Understanding Profiles	111
Creating a Profile	111
Activating a Profile	112
Saving Bluetooth Configuration Settings in a Profile	112
Renaming a Profile	112
Deleting a Profile	113
Working with Bluetooth Manager	113
Opening Bluetooth Manager	113
Locating and Selecting a Device	113
Pairing Devices	113
Unpairing Devices	114
Connecting to Other Devices	114
Identifying the Communications Port	114
Establishing a Headset Connection	115
Establishing a Headphone or Stereo Speakers Connection	115
Establishing an ActiveSync Connection	115
Using the HP Bluetooth Multiport Module for Evo Notebooks and Desktops	116
Setting Up an ActiveSync Partnership on Your HP iPAQ	117
Establishing a Serial Connection	118
Dial-Up Networking Service	118
Using Dial-Up Networking Service	118
Joining a Personal Area Network	119
Working with Files	119
Creating a File Transfer Connection	120
Sending Files	120
Creating a Folder on a Remote Device	120
Receiving a File from a Remote Device	120
Deleting a File from a Remote Device	120
Using Business Card Exchange	121
Setting Up Your Business Card Information	121
Sending, Exchanging, or Requesting Business Cards	122
Opening a Connection	122
Viewing Connection Status	123
Closing a Connection	123
Viewing Connection Information	123
Working with Connections	123
Creating a Shortcut	123
Deleting a Shortcut	124
Viewing Shortcuts	124
Using the Camera Features	125
Camera Components	126
Taking a Photo	127
Ending Your Photo Session	129
Taking a Video Clip	129
Adjusting the Camera Settings	129
White Balance	130
Color	130
Compression	130
Resolution	130
Flicker Filter	131
Setting Up Other Features	131
Camera Sounds	131
Configuring Instant Review	131
Using the Self-Timer	131
Configuring File Settings	132
Configuring Video Format	132
Using HP Image Zone	133
Viewing Thumbnail Photos	134
Viewing a Photo Full-Screen	134
Recording Sound With a Picture	134
Viewing a Slideshow	135
Printing Photos	136
E-mailing a Picture	136
Exiting HP Image Zone	137
HP Image Transfer	137
Tips for Taking Better Pictures	139
Expansion Cards	140
Installing a Secure Digital (SD) Expansion Card	141
Removing a Secure Digital (SD) Expansion Card	142
Viewing the Content of Memory Cards	142
Using Messaging	143
Understanding Messaging	143
Using Folders	143
Synchronizing Inbox	144
Setting Up Messaging Accounts	145
Internet E-mail	145
Creating a New Account	145
Connecting to an E-mail Account	146
Changing Options	146
Deleting an Account	146
Receiving Attachments	147
Meeting Requests	147
Creating or Changing a Signature	148
Text Messaging	148
Multimedia Messaging Service (MMS)	149
Using Messaging	149
Composing and Sending Messages	149
Replying to or Forwarding a Message	150
Sending Text Messages	150
Receiving Text Messages	150
Sending MMS Messages	151
Creating MMS Slides	152
Sending MMS Slides	153
Viewing MMS Messages	153
Downloading Messages	153
Downloading Messages From a Server	153
Managing the Battery	155
Inserting the Battery	156
Removing the Battery	157
Charging the Battery	158
Charging with the AC Adapter	159
Charging with the HP iPAQ Cradle and AC Adapter	160
Charging Over a USB Connection	160
Changing the Backlight Settings	161
Disabling the Application Buttons	162
Maximizing Battery Life and Checking Battery Charge Levels	162
Checking Your Battery	163
Troubleshooting	165
Self-Test Diagnostics	165
Common Problems	165
ActiveSync	169
Phone	171
Expansion Cards	172
Bluetooth	173
GPS Navigation	174
Regulatory Notices	175
Federal Communications Commission Notice	175
Modifications	175
Cables	175
Declaration of Conformity for products marked with the FCC logo-United States only	175
Canadian Notice	176
Avis Canadien	176
European Union Regulatory Notice	176
Notice for Italy for use of 2.4 GHz wireless communication:	177
Battery Warning	177
Equipment Warning	177
Airline Travel Notice	177
Medical Electronic Equipment	178
Wireless Notices	178
U.S. Regulatory Wireless Notice	178
U.S. Regulatory Notice For 900/1800 GSM Frequency Bands	178
Health and Safety Information	178
Canadian Regulatory Wireless Notice	179
Australian Wireless Notice	179
Brazilian Regulatory Wireless Notice	179
Singaporean Wireless Notice	179
Taiwanese Wireless Notice	180
Environmental Notices	181
Battery Warning	181
Taiwan Battery Recycling Notice	181
Disposal of Waste Equipment by Users in Private Household in the European Union	181
Likvidace zaøízení soukromÆmi domácími u˛ivateli v Evropské unii	181
Bortskaffelse af brugt udstyr hos brugere i private hjem i EU	182
Seadmete jäätmete kõrvaldamine eramajapidamistes Euroopa Liidus	182
Laitteiden hävittäminen kotitalouksissa Euroopan unionin alueella	182
Élimination des appareils mis au rebut par les ménages dans l'Union européenne	183
Entsorgung von Altgeräten aus privaten Haushalten in der EU	183
Á²üññéøç Ü÷ñçóôïõ åîï²ëéóìïÆ á²ü ÷ñ×óôåò óå éäéùôéêÜ íïéêïêõñéÜ óôçí Åõñù²áúê× ¸íùóç	183
Készülékek magánháztartásban történõ selejtezése az Európai Unió területén	184
Smaltimento delle apparecchiature da parte di privati nel territorio dell'Unione Europea	184
Vartotojø i² privaèiø namø ûkiø árangos atliekø ²alinimas Europos Sàjungoje	184
Nolietotu iekârtu iznîcinâ²anas noteikumi lietotâjiem Eiropas Savienîbas privâtajâs mâjsaimniecîbâs	185
Verwijdering van afgedankte apparatuur door privé- gebruikers in de Europese Unie	185
Eliminering av utstyr i privathusholdningen i Den europeiske unions medlemsland	185
Pozbywanie siê zu¿ytego sprzêtu przez u¿ytkowników w prywatnych gospodarstwach domowych w Unii Europejskiej	186
Destruição, por Utilizadores na União Europeia, de Equipamento Usado no Lixo Doméstico	186
Bortskaffande av avfallsprodukter från användare i privathushåll inom Europeiska Unionen	186
Odstranjevanje odsluene opreme uporabnikov v zasebnih gospodinjstvih v Evropski uniji	187
Likvidácia vyradenÆch zariadení v domácnostiach v Európskej únii	187
Eliminación de residuos de equipos eléctricos y electrónicos por parte de usuarios particulares en la Unión Europea	187
Specifications	188
System Specifications	188
Physical Specifications	190

Match case Limit results 1 per page

Troubleshooting

14–2

NOTE:

For troubleshooting information on Microsoft Operating System

applications, go to

www.microsoft.com/mobile

You can use the following suggestions to troubleshoot problems with your

HP iPAQ.

Problem

Solution

I cannot see

anything on the

screen.

•

Be sure the HP iPAQ is powered on.

•

Be sure the HP iPAQ battery is charged.

•

Be sure the HP iPAQ is connected to the AC Adapter and the

HP iPAQ Cradle.

•

Reset the device by using the stylus to lightly press the

Reset

button.

•

Remove and replace the battery.

I cannot keep my

battery charged.

•

Always keep the HP iPAQ connected to the AC Adapter when you

are not using it.

•

Tap

Start

Settings > System

tab

> Backlight

icon. In

backlight settings, place a checkmark in the check box next to

Turn off backlight if device is not used for

and select

seconds

to conserve more battery power.

•

Tap

Start

Settings > System

tab

Power > Advanced

tab. In battery power settings, set the battery power

To turn off

device if not used for 2 minutes.

•

Turn off the Phone, Bluetooth, and all wireless connections when

not in use.

•

Check to make sure you are using an HP authorized battery.

Unit will not turn on.

Try one or all of the following:

Reset the unit. Refer to the information on

Resetting the Unit

Chapter 1,

“Getting to Know Your HP iPAQ Mobile Messenger.”

Remove and replace the battery and wait for the unit to power on.

Connect the unit to the AC Adapter connected to an electrical

outlet or to your connected HP iPAQ Cradle to recharge

the battery.

Note:

After you have tried the above solutions and your HP iPAQ still

does not turn on, visit the HP support Web site at

www.hp.com/

support

The backlight keeps

turning off.

In backlight settings, increase the amount of time the backlight stays

on if not in use. From the

Start

menu, tap

Settings > System

tab

Backlight

icon.

Message displays

on the HP iPAQ

screen that the

battery is not

recognized.

In this event, the HP iPAQ uses the remaining power available in the

battery, but the battery will not charge and the device may display a

blinking red LED indicating low battery charge. It is recommended

that you back up information stored on your HP iPAQ and purchase

an HP authorized battery.