HP Integrity BL60p Installation Guide, Second Edition - HP Integrity BL60p Ser - Page 80

EFI Menu Is Not Available, Operating System Does Not Boot, Operating System Boots

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Troubleshooting EFI Menu Is Not Available EFI Menu Is Not Available If it is not possible to reach the EFI menu (from either the main disk partition or CD), you must use the following tools to help solve your problem: • Front panel LEDs • iLO MP - Console messages - System event logs Operating System Does Not Boot If your operating system does not boot, but you are able to reach the EFI (from either the main disk partition or CD), use the following offline tools to help solve your problem: • Use the EFI shell to check the system logs and analyze any error messages • Use ODE, which is included on a special CD that ships with the server. Operating System Boots If your operating system is running and you are experiencing problems, use the following tools to help solve your problem. • LEDs • Error messages and event logs Intermittent Server Problems You can usually trace intermittent problems to a loose connector, to power source problems, or to some other hardware problem. If you are experiencing intermittent problems, proceed as follows: • Check system logs and analyze the problem. Determine if there is more than one symptom and if the problem is random • Reseat rear chassis connectors • Reseat fans and power supplies • Reseat memory DIMMs • Reseat internal connectors (cable harness and board connectors) 80 Chapter 10

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Chapter 10
Troubleshooting
EFI Menu Is Not Available
80
EFI Menu Is Not Available
If it is not possible to reach the EFI menu (from either the main disk partition or CD), you must use the
following tools to help solve your problem:
•
Front panel LEDs
•
iLO MP
—
Console messages
—
System event logs
Operating System Does Not Boot
If your operating system does not boot, but you are able to reach the EFI (from either the main disk partition
or CD), use the following offline tools to help solve your problem:
•
Use the EFI shell to check the system logs and analyze any error messages
•
Use ODE, which is included on a special CD that ships with the server.
Operating System Boots
If your operating system is running and you are experiencing problems, use the following tools to help solve
your problem.
•
LEDs
•
Error messages and event logs
Intermittent Server Problems
You can usually trace intermittent problems to a loose connector, to power source problems, or to some other
hardware problem. If you are experiencing intermittent problems, proceed as follows:
•
Check system logs and analyze the problem. Determine if there is more than one symptom and if the
problem is random
•
Reseat rear chassis connectors
•
Reseat fans and power supplies
•
Reseat memory DIMMs
•
Reseat internal connectors (cable harness and board connectors)