HP Integrity rx2600 HP Insight Software Installation Checklist - Page 33

5 Technical Support HP offers a number of software support services, many of which are provided to our customers at no additional charge. • Software Technical Support and Update Service-Insight software suites and select HP Insight software software products include one year of 24 x 7 HP Software Technical Support and Update Service. This service provides access to HP technical resources for assistance in resolving software implementation or operations problems. The service also provides access to software updates and reference manuals either in electronic form or on physical media as they are made available from HP. With this service, Insight software customers benefit from expedited problem resolution as well as proactive notification and delivery of software updates. For more information about this service, see http://www.hp.com/ services/insight. Registration for Software Technical Support and Update Service: If you received a license entitlement certificate, automated registration for this service takes place upon online redemption of the license certificate/key. How to Use Your Software Technical Support and Update Service: Once registered, you will receive a service contract in the mail containing the Customer Service phone number and your Service Agreement Identifier (SAID). You will need your SAID when calling for technical support. Using your SAID, you can also go to the Software Update Manager (SUM) web page at http:/ /www.itrc.hp.com/service/sum/home.do to view your contract online and elect electronic delivery for product updates. • Warranty-HP will replace defective delivery media for a period of 90 days from the date of purchase. This warranty applies to all HP Insight software HP Systems Insight Manager products. • Join the discussion-The HP Support Forum is a community-based, user-supported tool for HP customers to participate in discussions amongst the customer community about HP products. For discussions related to Insight software, see the "Management Software and System Tools" area. • Software and Drivers download pages-These pages provide the latest software and drivers for your ProLiant products. • Management Security (http://www.hp.com/servers/manage/security)-HP is proactive in its approach to the quality and security of all its management software. Be sure to check this website often for the latest downloadable security updates. • Obtain the latest SmartStart Release (http://www.hp.com/servers/smartstart)-The SmartStart, Management, and Firmware CDs are now freely available for download following a simple registration from the SmartStart website. If you wish to receive physical kits with each release, you can order single release kits from the SmartStart website. To receive proactive notification when SmartStart releases are available, subscribe to Subscriber's Choice at http://www.hp.com/go/subscriberschoice. HP Worldwide Customer Service contact numbers are available at http://www.hp.com/country/us/en/ wwcontact.html. For U.S. customers, say "Insight Manager" when prompted for the product name. 33