HP Integrity rx3600 HP Integrity Servers with Microsoft Windows Server 2003 Re - Page 19

Device Drivers Missing driver affects Virtual Machines Issue The HP Integrity Baseboard Management Controller Device Driver must be installed on all VMs for the HP Integrity VM Provider to function correctly on these systems. The baseboard Management Controller driver (also known as the HP Health Driver) automatically installs from the Support Pack and Reinstall Media, or can be manually installed from the HP Smart Setup CD. Servers All Integrity Workaround To manually check for the IPMI driver open the Windows Device Manager by right-clicking My Computer, and selecting Manage > Device Manager. The IPMI is located under System Devices as the HP Baseboard Management Controller IPMI Device (HP Baseboard Management Controller Interface Device is an older name for this driver). If the driver is missing, install it from the HP Smart Setup CD. Drivers missing from Microsoft media Issue If you installed the operating system from Microsoft media, you must also install device drivers for the HP Integrity server for all devices displaying a yellow exclamation mark (!) icon in the system device manager. These drivers are available on the HP Smart Setup CD. Servers All Integrity Workaround To install a device driver from the HP Smart Setup CD: 1. Insert the HP Smart Setup CD in the server CD/DVD drive. 2. Read the End User License Agreement. If you agree to the terms of the license agreement, click Agree to continue. 3. Run the Windows Device Manager, and click View > Devices by Type to list the system devices. 4. Expand the Other devices entry. This displays a list of all devices whose drivers were not found during installation of the operating system. Some of these devices may have a specific name, while others appear as Unknown Device. Each item is indicated by a small yellow exclamation mark icon next to its name. 5. Right-click the first item, and select Update Driver from the context menu. 6. In the Hardware Update Wizard screen, select Install the software automatically and click Next. 7. If a warning dialog appears stating the driver is not digitally signed, ignore the message. This is not an issue. Click Next to continue. 8. When successful installation is indicated, click Finish. Driver roll back causes crash Issue If SecurePath software is installed and you attempt to roll back from the Storport device driver to the SCSIport driver, the system crashes with a blue screen. Servers All Integrity Workaround This is an operating system bug. See the Microsoft Knowledge Base article #903081, titled Storport Update at http://support.microsoft.com/?kbid=903081. prlntss.sys installation issue Issue The U320 Event notification driver (prlntss.sys) does not install correctly after a Support Pack installation following an operating system installation Troubleshooting Common Issues 19