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HP Integrity rx4640 HP Integrity Servers with Microsoft Windows Server 2003 Re - Page 28

Workaround, Issue, Servers - firmware

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Workaround This is not an error. HP is making the STORPORT driver the new default for Emulex 4Gb PCI-X 2.0 and PCI-Express HBAs because this driver offers improved performance and manageability features. However, if you are currently running the SCSIPort driver and want to continue using, you must: 1. Uninstall the STORPORT driver after using the Microsoft reinstall media or clear the Emulex Storport driver checkbox during the Support Pack update from the HP Smart Setup CD. 2. Install the SCSIPort driver using the Smart Component in the Others directory on the HP Smart Setup CD. This driver is also available for download at http://www.hp.com/. MSA fails with Storport driver installed Issue Servers Workaround MSA flash utility version 6.86.1.52 used on Active-Active MSA Controllers, and version 5.10.1.52 used on Active-Passive Controllers will fail to run when the latest Storport driver (KB916048) is installed. All Integrity Use the MSA Flash utility with the fix that will be available on the HP web site at the following Web site: http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareIndex.jsp?lang=en&cc=us& prodNameId=415600&prodTypeId=12169&prodSeriesId=415598&swLang=13&swEnvOID=1060 LUNs undetected by ACU Issue Servers Workaround The ACU does not detect any LUNs attached to an AB379A or AB429A HBA that has been swapped or added using the Online Add/Replace function while the ACU was running. sx2000, rx8640, rx7640, rx6600, rx3600 Stopping and restarting the ACU corrects this issue. The ACU then sees the LUNs attached to the AB379A or AB429A HBAs. HBA removal fails Issue Servers Workaround When attempting to remove the AB379A or AB429A HBA using the Online Replace functionality, a message appears: The device 'Qlogic Fibre Channel Adapter' cannot be stopped because a program is still accessing it. sx2000, rx8640, rx7640, rx6600, rx3600 1. Stop the QLogic Management Suite Java Agent in the Services window under Computer Management. 2. Stop the AB379A or AB429A using the Safely Remove Hardware function. HP-SUM hangs on MSA 1500 boot Issue Servers Workaround HP Smart Update Manager (HP-SUM) hangs when an MSA 1500 connected to QLogic boots. All Integrity This is an MSA firmware problem. There is no workaround at this time. New firmware is expected in January 2008. 28 Release 5.5 Overview

Section	Page
Release Notes	1
Table of Contents	3
About This Document	9
Typographic Conventions	9
HP Encourages Your Comments	9
1 Release 5.5 Overview	11
System Configurations	11
What’s New in Windows Solution 5.5	13
Software Requirements	13
Web Browser	13
TCP/IP and SNMP	13
Utility Meter	13
Supported Components	13
Superdome (with sx1000 or sx2000 chipset)	14
rx8640	15
rx8620	16
rx7640	17
rx7620	18
rx6600	19
rx4640	20
rx3600	20
rx2660	21
rx2620	21
rx1620	22
BL860c and BL870c Server Blade	23
Troubleshooting Common Issues	23
Array Configuration Utility (ACU)	23
verifer.exe causes ACU inaccuracies	23
Array Diagnostic Utility (ADU)	23
Uninstall feature not functional	23
Clustering	23
Cluster nodes unable to see messages	23
Device Drivers	24
Missing driver affects Virtual Machines	24
Drivers missing from RTM media	24
Driver roll back causes crash	24
prlntss.sys installation issue	24
Extensible Firmware Interface (EFI) and EFI-based Setup Utility (EBSU)	25
I/O card firmware values display as unknown	25
QLogic HBA firmware and EFI driver revisions display incorrectly	25
EBSU displays incorrect CPU version	25
EBSU displays incorrect firmware version	25
EBSU changes EFI Boot menu	26
Foundation Agents	26
Memory leak generated by Foundation Agents	26
Hard Disk Configuration	26
Disk configuration lost after reboot	26
HP c-Class Blade System Infrastructure	26
Onboard Administrator displays wrong CPU	26
BL870c SAS controller supports only one mirror	26
Fibre Channel	27
Installation causes MSA 1500 driver to be flagged	27
Support Pack update generates errors	27
Inapplicable errors seen in kit update	27
Redundant entries seen in the Add/Remove Program	27
Emulex HBAs use different driver	27
MSA fails with Storport driver installed	28
LUNs undetected by ACU	28
HBA removal fails	28
HP-SUM hangs on MSA 1500 boot	28
HPVM	29
Patches required on virtual machine guests	29
Installation	29
Attempting installation from a second DVD drive results in system message	29
Japanese QFE package fails to install all QFEs	29
Installation from graphics console may require additional steps	29
Hyper-threading may cause installation failure	29
Component times outs cause installation failure	30
Screen is blank at system startup	30
Use of 16 GB option discouraged	30
Maximum Payload Size parameter must be off	30
Use Esc+8 instead of F8 key on headless server	30
Custom Install option disables Remote Desktop	31
prlntss.sys requires Support Pack Installation	31
IP Console Switch use causes screen to blank	31
Network Interface Cards (NICs)	32
Warning message not a cause for concern	32
Power Management	32
PAL_HALT_LIGHT disables idle power state	32
PAL_HALT_LIGHT status not displayed in HP-SUM, VCRM, and SMS	32
Partition Manager	32
C++ Runtime Library error message can be ignored	32
PXE boot on Intel Dual Core Itanium systems	33
Patch required to enable PXE boot	33
SCSI	33
Ultra 320 firmware update fails	33
Event log entry caused by timeout condition	33
Smart Array	33
640x/530x generates errors in system event log	33
6402 as internal disk drive controller generates errors	33
StorageWorks 43xx enclosures may cause errors	34
Configuration utility may be inaccessible	34
Tools menu radio buttons inactive	34
640x/530x may not load during system boot	35
640x/530x do not rebuild the internal HDD	35
640x hot add not supported	35
6400 cannot be hot-replaced during error message display	36
Command causes machine check abort	36
System Management Homepage (SMH)	36
Components flagged with red exclamation mark	36
Page lacks temperature sensor descriptions	36
Some components not shown	36
SMH fails to open	37
Program terminates after error message	37
Incorrect number of CPUs displayed in System Report	37
Version Control	38
VCRM unsupported components	38
VCRM fails to start	38
VCRM updates wrong support pack	38
Inaccurate VGA information displayed	38
Video	38
Video not displayed	38
vKVM and vMedia	39
Tool bar fails to redraw as expected	39
vMedia drive not immediately accessible	39
vKVM session stops updating	39
2 Installing Windows Server 2003	41
Preinstallation Tasks	41
Installation Tasks	41
Reinstallation Tasks	42
Post-Installation Tasks	42
Tips and Tricks	42
3 Product Support	45
Technical Documentation	45
Technical Support	46
Get Windows-specific firmware, drivers, and utilities	46

Match case Limit results 1 per page

Workaround

This is not an error. HP is making the STORPORT driver the new default for

Emulex 4Gb PCI-X 2.0 and PCI-Express HBAs because this driver offers

improved performance and manageability features. However, if you are

currently running the SCSIPort driver and want to continue using, you must:

Uninstall the STORPORT driver after using the Microsoft reinstall media

or clear the

Emulex Storport driver

checkbox during the Support

Pack update from the HP Smart Setup CD.

Install the SCSIPort driver using the Smart Component in the

Others

directory on the HP Smart Setup CD. This driver is also available for

download at

http://www

.hp.com/

MSA fails with Storport driver installed

Issue

MSA flash utility version 6.86.1.52 used on Active-Active MSA Controllers, and

version 5.10.1.52 used on Active-Passive Controllers will fail to run when the

latest Storport driver (KB916048) is installed.

Servers

All Integrity

Workaround

Use the MSA Flash utility with the fix that will be available on the HP web site

at the following Web site:

http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareIndex.jsp?lang=en&cc=us&

prodNameId=415600&prodTypeId=12169&prodSeriesId=415598&swLang=13&swEnvOID=1060

LUNs undetected by ACU

Issue

The ACU does not detect any LUNs attached to an AB379A or AB429A HBA

that has been swapped or added using the Online Add/Replace function while

the ACU was running.

Servers

sx2000, rx8640, rx7640, rx6600, rx3600

Workaround

Stopping and restarting the ACU corrects this issue. The ACU then sees the

LUNs attached to the AB379A or AB429A HBAs.

HBA removal fails

Issue

When attempting to remove the AB379A or AB429A HBA using the Online

Replace functionality, a message appears:

The device

‘

Qlogic Fibre Channel Adapter

’

cannot be

stopped because a program is still accessing it.

Servers

sx2000, rx8640, rx7640, rx6600, rx3600

Workaround

Stop the QLogic Management Suite Java Agent in the Services window

under Computer Management.

Stop the AB379A or AB429A using the Safely Remove Hardware function.

HP-SUM hangs on MSA 1500 boot

Issue

HP Smart Update Manager (HP-SUM) hangs when an MSA 1500 connected to

QLogic boots.

Servers

All Integrity

Workaround

This is an MSA firmware problem. There is no workaround at this time. New

firmware is expected in January 2008.

Release 5.5 Overview