HP Kayak XW U3-W3 HP Kayak XW (Series U3-W3), Troubleshooting Your PC Workstat
HP Kayak XW U3-W3 Manual
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- HP Kayak XW U3-W3 | HP Kayak XW (Series U3-W3), Troubleshooting Your PC Workstat - Page 1
HP Kayak XW U3 & W3 PC Workstation Troubleshooting Your HP PC Workstation This section helps you deal with problems you may encounter when using your PC Workstation. - HP Kayak XW U3-W3 | HP Kayak XW (Series U3-W3), Troubleshooting Your PC Workstat - Page 2
HP Kayak XW U3 & W3 PC Workstation Troubleshooting Your HP PC Workstation Using HP MaxiLife to Diagnose Problems Pre-Boot Checks Using HP MaxiLife to Diagnose Problems Your HP LCD can help you to diagnose problems with your PC Workstation, even when you are unable to get your system and monitor - HP Kayak XW U3-W3 | HP Kayak XW (Series U3-W3), Troubleshooting Your PC Workstat - Page 3
POST Phase HP Kayak XW U3 & W3 PC Workstation Troubleshooting Your HP PC Workstation Using HP MaxiLife to Diagnose Problems Following these checks, the POST (Power-On Self Test) sequence is initiated. One of the following screens will appear in this phase: HP KAYAK XWU No errors occurred. Error! - HP Kayak XW U3-W3 | HP Kayak XW (Series U3-W3), Troubleshooting Your PC Workstat - Page 4
Boot Steps Diags HP Kayak XW U3 & W3 PC Workstation Troubleshooting Your HP PC Workstation Using HP MaxiLife to Diagnose Problems System information is displayed is powered on. For support purposes, POST steps are shown as POST codes and displayed on the LCD as follows: HP KAYAK XU POST Code 24 - HP Kayak XW U3-W3 | HP Kayak XW (Series U3-W3), Troubleshooting Your PC Workstat - Page 5
HP Kayak XW U3 & W3 PC Workstation Troubleshooting Your HP PC Workstation HP Summary Screen If an error is detected, an error screen appears indicating the problem. To continue viewing the test results of the other system components, press the control button. For example, if there is a problem - HP Kayak XW U3-W3 | HP Kayak XW (Series U3-W3), Troubleshooting Your PC Workstat - Page 6
HP Kayak XW U3 & W3 PC Workstation Troubleshooting Your HP PC Workstation HP Hardware Diagnostics Utility HP Hardware Diagnostics Utility The Hardware Diagnostics utility helps you to diagnose hardwarerelated problems on HP PCs and PC Workstations. It is a series of tools designed to help you to: - HP Kayak XW U3-W3 | HP Kayak XW (Series U3-W3), Troubleshooting Your PC Workstat - Page 7
HP Kayak XW U3 & W3 PC Workstation Troubleshooting Your HP PC Workstation HP Hardware Diagnostics Utility Starting This Diagnostics Utility To start the Hardware Diagnostics utility: 1 Quit all applications, shut down the operating system and restart your PC. a If you are going to run this - HP Kayak XW U3-W3 | HP Kayak XW (Series U3-W3), Troubleshooting Your PC Workstat - Page 8
HP Kayak XW U3 & W3 PC Workstation Troubleshooting Your HP PC Workstation If Your PC Workstation any values in the Setup program. • A POST error message is displayed. • An error message and an icon appears on the LCD screen (refer to "Using HP MaxiLife to Diagnose Problems" on page 2). Display is - HP Kayak XW U3-W3 | HP Kayak XW (Series U3-W3), Troubleshooting Your PC Workstat - Page 9
HP Kayak XW U3 & W3 PC Workstation Troubleshooting Your HP PC Workstation from any telecommunications network. 3 Remove the cover. 4 Check the following items: LAN. b) Refer to the User's Guide that came with your PC Workstation. set. b) Refer to the manuals that came with each board. Check that - HP Kayak XW U3-W3 | HP Kayak XW (Series U3-W3), Troubleshooting Your PC Workstat - Page 10
Rebuild Your PC Workstation's Components HP Kayak XW U3 & W3 PC Workstation Troubleshooting Your HP PC Workstation If Your PC Workstation Does Not Start Properly If your PC Workstation still does not start properly, remove all boards and accessories, except the hard disk drive and video board. - HP Kayak XW U3-W3 | HP Kayak XW (Series U3-W3), Troubleshooting Your PC Workstat - Page 11
HP Kayak XW U3 & W3 PC Workstation Troubleshooting Your HP PC Workstation If Your PC Workstation Does to the open position before rebooting." e Turn off the PC Workstation, disconnect the power cable, and remove the cover. f Set the system board switch 6 (CLEAR CMOS) UP to retain the configuration. - HP Kayak XW U3-W3 | HP Kayak XW (Series U3-W3), Troubleshooting Your PC Workstat - Page 12
CAUTION HP Kayak XW U3 & W3 PC Workstation Troubleshooting Your HP PC Workstation If You Cannot Turn case a "poweroff" would risk a loss of information/data (refer to the Power Menu in the HP Setup program). If you press the On/Off button for four seconds, the system will be automatically turned off - HP Kayak XW U3-W3 | HP Kayak XW (Series U3-W3), Troubleshooting Your PC Workstat - Page 13
HP Kayak XW U3 & W3 PC Workstation Troubleshooting Your HP PC Workstation If Your PC Workstation Has a Hardware Problem If Your PC Workstation Has a Hardware Problem manual for instructions). If the screens generated by the applications do not appear to be correct, check the application's manual - HP Kayak XW U3-W3 | HP Kayak XW (Series U3-W3), Troubleshooting Your PC Workstat - Page 14
HP Kayak XW U3 & W3 PC Workstation Troubleshooting Your HP PC Workstation If Your PC Workstation Has a Hardware Problem If Your the HP Setup program. If Your Mouse Does Not Work • Ensure that the mouse is correctly connected. • Ensure that the mouse driver supplied with the preloaded software is - HP Kayak XW U3-W3 | HP Kayak XW (Series U3-W3), Troubleshooting Your PC Workstat - Page 15
HP Kayak XW U3 & W3 PC Workstation Troubleshooting Your HP PC Workstation If Your PC Workstation Has a Hardware Problem • Make sure that the printer is configured correctly for the PC Workstation and for the application. a Ensure the PC Workstation's port has been correctly configured using Setup. b - HP Kayak XW U3-W3 | HP Kayak XW (Series U3-W3), Troubleshooting Your PC Workstat - Page 16
HP Kayak XW U3 & W3 PC Workstation Troubleshooting Your HP PC Workstation If Your PC Workstation Has a Hardware Problem If the Hard Disk Drive Does not Work • Check that the disk power and data cables are correctly connected. • For an IDE drive, check the - HP Kayak XW U3-W3 | HP Kayak XW (Series U3-W3), Troubleshooting Your PC Workstat - Page 17
HP Kayak XW U3 & W3 PC Workstation Troubleshooting Your HP PC Workstation If Your PC Workstation Has a Hardware Problem • Check the IDE Devices configuration settings in the Setup program (Advanced > IDE Devices). • Check the Hardware Protection settings in the Setup program (Security > Hardware - HP Kayak XW U3-W3 | HP Kayak XW (Series U3-W3), Troubleshooting Your PC Workstat - Page 18
HP Kayak XW U3 & W3 PC Workstation Troubleshooting Your HP PC Workstation If Your PC Workstation Has a Hardware Problem The CD-ROM Drive Does not Open If you have difficulty removing a CD-ROM disk from the CD-ROM drive (during a power failure for example), you can use the manual eject button. To - HP Kayak XW U3-W3 | HP Kayak XW (Series U3-W3), Troubleshooting Your PC Workstat - Page 19
HP Kayak XW U3 & W3 PC Workstation Troubleshooting Your HP PC Workstation If Your PC Workstation Has a Software Problem If Your PC Workstation Has a Software Problem password and the Administrator password: 1 Switch off the PC Workstation and remove the computer's cover. 2 Set switch 7 (PSWRD) on the - HP Kayak XW U3-W3 | HP Kayak XW (Series U3-W3), Troubleshooting Your PC Workstat - Page 20
HP Kayak XW U3 & W3 PC Workstation Troubleshooting Your HP PC Workstation If Your PC Workstation Has a Software Problem If You Can't Start the Setup Program software won't run, refer to the operating system and/or application software manuals. If You Have a Network Problem If you have a problem with - HP Kayak XW U3-W3 | HP Kayak XW (Series U3-W3), Troubleshooting Your PC Workstat - Page 21
HP Kayak XW U3 & W3 PC Workstation Troubleshooting Your HP PC Workstation If Your PC Workstation Has a Software Problem 2 Insert the CD-ROM containing the HPIEDIAG utility in the CD-ROM drive. 3 Make the CD-ROM drive the current drive by typing, for example, D: - HP Kayak XW U3-W3 | HP Kayak XW (Series U3-W3), Troubleshooting Your PC Workstat - Page 22
HP Kayak XW U3 & W3 PC Workstation Troubleshooting Your HP PC Workstation If Your PC Workstation Has a Software Problem 22 English
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HP Kayak XW U3 & W3 PC Workstation
Troubleshooting Your
HP PC Workstation
This section helps you deal with problems you may encounter when
using your PC Workstation.