HP Kayak XW U3-W3 HP Kayak XW (Series U3-W3), Troubleshooting Your PC Workstat - Page 14

HP Kayak XW U3 & W3 PC Workstation Troubleshooting Your HP PC Workstation If Your PC Workstation Has a Hardware Problem If Your Keyboard Does Not Work • Ensure that the keyboard is correctly connected (a keyboard icon will be displayed on your screen if the keyboard is not connected). • If you turn on your PC Workstation, the operating system boots, and the keyboard is correctly connected but still not available, the power-on password may be set to "keyboard locked". You will need to enter a password to unlock the keyboard and mouse. You can change this setting in the Setup program. Refer to the Power Menu in the HP Setup program. If Your Mouse Does Not Work • Ensure that the mouse is correctly connected. • Ensure that the mouse driver supplied with the preloaded software is installed correctly. • Clean the mouse ball and rollers as shown in the figure below (use a non-residual contact cleaner). If Your Printer Does Not Work • Make sure the printer's power switch is ON. • Verify that the power cord is plugged into the power outlet and the printer. • Verify that you have the correct cable for the printer. Make sure that it is securely connected to the correct connector (port) on the PC Workstation and printer. • Check that the printer is online. • Examine the paper feed mechanism for a paper jam. 14 English