HP L1530 User's Guide L1530 and L1730 Flat Panel Monitors - Page 33

Using the Worldwide Web, Preparing to call Technical Support - troubleshoot

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Troubleshooting Using the Worldwide Web Before contacting customer services, refer to the support Web site at: http://www.hp.com/go/support Preparing to call Technical Support If you cannot solve a problem using the troubleshooting tips in this section, you may need to call technical support. Have the following information available when you call: The monitor Monitor model number (on front and back panel) Serial number for the monitor (on back panel) Purchase date on invoice Conditions under which the problem occurred Error messages received Hardware configuration (found on Windows Control Panel) Hardware and software you are using User's Guide A-3

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Troubleshooting
Using the Worldwide Web
Before contacting customer services, refer to the support Web
site at:
Preparing to call Technical Support
If you cannot solve a problem using the troubleshooting tips in
this section, you may need to call technical support. Have the
following information available when you call:
The monitor
Monitor model number (on front and back panel)
Serial number for the monitor (on back panel)
Purchase date on invoice
Conditions under which the problem occurred
Error messages received
Hardware configuration (found on Windows Control Panel)
Hardware and software you are using
User’s Guide
A-3