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HP LaserJet Enterprise 500 HP LaserJet Enterprise 500 Color M551 - User Guide - Page 208

feed sheets one at a time., Make sure that the tray is fully inserted in the product.

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5. Make sure the paper guides in the tray are adjusted correctly for the size of paper. Adjust the guides so they are touching the paper stack without bending it. 6. Make sure that the tray is fully inserted in the product. 7. If you are printing on heavy, embossed, or perforated paper, use the manual feed feature and feed sheets one at a time. 190 Chapter 11 Solve problems ENWW

Section	Page
Product basics	19
Product comparison	20
Environmental features	22
Accessibility features	23
Product views	24
Product front view	24
Product back view	25
Interface ports	25
Serial number and model number location	26
Control panel menus	27
Control-panel layout	28
Control-panel help	29
Control panel menus	30
Sign In menu	30
Retrieve Job From USB menu	30
Retrieve Job From Device Memory menu	31
Supplies menu	32
Trays menu	34
Administration menu	35
Reports menu	35
General Settings menu	35
Retrieve From USB Settings menu	40
General Print Settings menu	40
Default Print Options menu	41
Display Settings menu	43
Manage Supplies menu	44
Manage Trays menu	45
Network Settings menu	46
Troubleshooting menu	50
Device Maintenance menu	52
Backup/Restore menu	52
Calibrate/Cleaning menu	52
USB Firmware Upgrade menu	53
Service menu	53
Software for Windows	55
Supported operating systems and printer drivers for Windows	56
Select the correct printer driver for Windows	56
HP Universal Print Driver (UPD)	58
UPD installation modes	58
Change print job settings for Windows	59
Priority print settings for Windows	59
Change the settings for all print jobs until the software program is closed	59
Change the default settings for all print jobs	59
Change the product configuration settings	60
Remove the printer driver from Windows	61
Supported utilities for Windows	62
HP Web Jetadmin	62
HP Embedded Web Server	62
HP ePrint	62
Software for other operating systems	63
Use the product with Mac	65
Software for Mac	66
Supported operating systems and printer drivers for Mac	66
Install software for Mac operating systems	66
Install software for Mac computers connected directly to the product	66
Install software for Mac computers on a wired network	67
Configure the IP address	67
Install the software	68
Remove the printer driver from Mac operating systems	69
Change print job settings for Mac	70
Priority print settings for Mac	70
Change the settings for all print jobs until the software program is closed	70
Change the default settings for all print jobs	70
Change the product configuration settings	70
Software for Mac computers	71
HP Printer Utility for Mac	71
Open the HP Printer Utility	71
HP Printer Utility features	71
Supported utilities for Mac	72
HP Embedded Web Server	72
HP ePrint	72
AirPrint	72
Basic print tasks with Mac	73
Cancel a print job with a Mac	73
Change the paper size and type with Mac	73
Resize documents or print on a custom paper size with Mac	73
Create and use printing presets with Mac	74
Print a cover page with Mac	74
Use watermarks with Mac	74
Print multiple pages on one sheet of paper with Mac	75
Print on both sides of the page (duplex printing) with Mac	75
Store jobs with Mac	76
Set the color options with Mac	77
Use the Services menu with Mac	77
Solve problems with a Mac	77
Connect the product with Windows	79
Printer sharing disclaimer	80
Connect with USB	80
CD installation	80
Connect to a network with Windows	81
Supported network protocols	81
Install the product on a wired network with Windows	83
Configure the IP address	83
Install the software	84
Configure network settings with Windows	85
View or change network settings	85
Set or change the network password	85
Manually configure IPv4 TCP/IP parameters from the control panel	86
Manually configure IPv6 TCP/IP parameters from the control panel	87
Link speed and duplex settings	88
Paper and print media	89
Understand paper use	90
Special paper guidelines	90
Change the printer driver to match the paper type and size in Windows	92
Supported paper sizes	93
Supported paper types	96
Tray and bin capacity	98
Load paper trays	100
Load Tray 1	100
Print envelopes	102
Load Tray 2	102
Load the optional 500-sheet paper and heavy media tray (Tray 3)	103
Load standard-sized paper into Tray 3	104
Load custom-size paper into Tray 3	105
Paper orientation for loading trays	108
Tray 1	108
Tray 2 or optional Tray 3	110
Configure trays	112
Configure a tray when loading paper	112
Configure a tray to match print job settings	112
Configure a tray from the control panel	112
Automatic overhead transparency sensing (auto sense mode)	113
Auto-sense settings	113
Select the paper by source, type, or size	113
Source	113
Type and size	114
Print cartridges, toner collection unit, and other supplies	115
Printer sharing disclaimer	116
Supplies information	116
Supplies views	117
Print cartridge views	117
Manage print cartridges	118
Change settings for print cartridges	118
Print when a print cartridge is at or near end of life	118
Enable or disable the Very Low Settings options from the control panel	118
Store and recycle supplies	119
Recycle supplies	119
Print-cartridge storage	119
HP policy on non-HP print cartridges	119
HP anticounterfeit Web site	119
Replacement instructions	120
Replace the print cartridge	120
Replace the toner collection unit	122
Solve problems with supplies	125
Check the print cartridges	125
Inspect the print cartridge for damage	126
Repeating defects	127
Print the Supplies Status page	127
Interpret control panel messages for supplies	128
10.XX.YY Supply memory error	128
Black cartridge low	128
Black cartridge very low	129
Cyan cartridge low	129
Cyan cartridge very low	129
Fuser kit low	130
Fuser kit very low	130
Incompatible <color> cartridge	130
Incompatible fuser	130
Magenta cartridge low	131
Magenta cartridge very low	131
Replace <color> cartridge	131
Replace fuser kit	131
Replace Supplies	132
Replace toner collection unit	132
Replace toner collection unit	132
Supplies in wrong position	133
Supplies low	133
Supplies very low	133
Toner Collection Unit Almost Full	134
Unsupported supply installed	134
Used supply in use	134
Wrong cartridge in <color> slot	134
Yellow cartridge low	135
Yellow cartridge very low	135
Print tasks	137
Cancel a print job with Windows	138
Basic print tasks with Windows	139
Open the printer driver with Windows	139
Get help for any printing option with Windows	140
Change the number of print copies with Windows	140
Save custom print settings for reuse with Windows	140
Use a printing shortcut with Windows	140
Create printing shortcuts	142
Improve print quality with Windows	145
Select the page size with Windows	145
Select a custom page size with Windows	145
Select the paper type with Windows	145
Select the paper tray with Windows	145
Select the print resolution	145
Print on both sides (duplex) with Windows	147
Manually print on both sides with Windows	147
Automatically print on both sides with Windows	148
Print multiple pages per sheet with Windows	150
Select page orientation with Windows	152
Set color options with Windows	154
Use HP ePrint	155
Additional print tasks with Windows	156
Print colored text as black (grayscale) with Windows	156
Print on preprinted letterhead or forms with Windows	157
Print on special paper, labels, or transparencies with Windows	159
Print the first or last page on different paper with Windows	162
Scale a document to fit page size with Windows	164
Add a watermark to a document with Windows	166
Create a booklet with Windows	167
Use job storage features with Windows	168
Create a stored job with Windows	169
Print a stored job	170
Delete a stored job	171
Set job storage options with Windows	171
Print one copy for proof before printing all the copies	171
Temporarily store a personal job on the product and print it later	172
Temporarily store a job on the product	172
Permanently store a job on the product	172
Make a permanently stored job private so that anyone who tries to print it must provide a PIN	172
Receive notification when someone prints a stored job	173
Set the user name for a stored job	173
Specify a name for the stored job	173
Print special jobs with Windows	174
Print business graphics or marketing material	174
Supported glossy paper	174
Set the duplex alignment	175
Print weatherproof maps and outdoor signs	175
Supported tough paper	175
Walk-up USB printing	176
Color	177
Adjust color/color settings	178
Change the color theme for a print job	178
Change the color options	179
Manual color options	179
Use HP EasyColor	181
Match colors to your computer screen	182
Sample book color matching	182
Print color samples	183
PANTONE® color matching	183
Manage and maintain	185
Print information pages	186
Use the HP Embedded Web Server	188
Open the HP Embedded Web Server by using a network connection	188
HP Embedded Web Server features	189
Information tab	189
General tab	189
Print tab	190
Troubleshooting tab	191
Security tab	191
HP Web Services tab	191
Networking tab	191
Other Links list	192
Use HP Web Jetadmin	193
Product security features	194
Security statements	194
IP Security	194
Secure the HP Embedded Web Server	194
Encryption support: HP High-Performance Secure Hard Disks (for models with an encrypted hard disk)	194
Erase Job Data	195
Erase Job Data	195
Data affected	195
Secure stored jobs	196
Lock the control panel menus	196
Lock the formatter cage	196
Economy settings	197
Optimize speed or energy usage	197
Powersave modes	197
Disable or enable sleep mode	197
Set the sleep timer	198
Set the sleep schedule	198
Clean the product	199
Clean the paper path	199
Product updates	199
Solve problems	201
Self help	202
Solve general problems checklist	203
Factors that affect product performance	204
Restore factory settings	205
Interpret control-panel messages	206
Control-panel message types	206
Control-panel messages	206
Paper feeds incorrectly or becomes jammed	207
The product does not pick up paper	207
The product picks up multiple sheets of paper	207
Prevent paper jams	207
Clear jams	209
Jam locations	209
Clear jams in the output bin area	210
Clear jams in Tray 1	211
Clear jams in Tray 2	213
Clear jams in the right door	214
Clear jams in the optional 500-sheet paper and heavy media tray (Tray 3)	218
Clear jams in the lower right door (Tray 3)	219
Change jam recovery	220
Paper does not feed automatically	221
Improve print quality	222
Use the correct paper type setting in the printer driver	222
Change the paper type setting for Windows	222
Change the paper type setting for Mac	222
Adjust color settings in the printer driver	223
Change the color theme for a print job	223
Change the color options	224
Use paper that meets HP specifications	224
Print a cleaning page	225
Calibrate the product to align colors	225
Check the print cartridges	226
Use the printer driver that best meets your printing needs	226
The product does not print or it prints slowly	228
The product does not print	228
The product prints slowly	229
Solve walk-up USB printing problems	230
The Retrieve From USB Settings menu does not open when you insert the USB accessory	230
The file does not print from the USB storage accessory	230
The file that you want to print is not listed in the Open From USB menu	231
Solve connectivity problems	232
Solve direct-connect problems	232
Solve network problems	232
Poor physical connection	232
The computer is using the incorrect IP address for the product	232
The computer is unable to communicate with the product	233
The product is using incorrect link and duplex settings for the network	233
New software programs might be causing compatibility problems	233
The computer or workstation might be set up incorrectly	233
The product is disabled, or other network settings are incorrect	233
Solve product software problems with Windows	234
A printer driver for the product is not visible in the Printer folder	234
An error message was displayed during the software installation	234
The product is in Ready mode, but nothing prints	234
Solve product software problems with Mac	236
The product name does not appear in the product list in the Print & Fax list	236
The printer driver does not automatically set up the selected product in the Print & Fax list	236
A print job was not sent to the product that you wanted	236
When connected with a USB cable, the product does not appear in the Print & Fax list after the drive ...	237
You are using a generic printer driver when using a USB connection	237
Supplies and accessories	239
Order parts, accessories, and supplies	240
Part numbers	241
Accessories	241
Print cartridges and toner collection unit	241
Cables and interfaces	241
Maintenance kits	242
Service and support	243
Hewlett-Packard limited warranty statement	244
HP's Premium Protection Warranty: LaserJet print cartridge limited warranty statement	245
Color LaserJet Fuser Kit, Toner Collection Unit, and Transfer Kit Limited Warranty Statement	246
Data stored on the print cartridge	247
End User License Agreement	248
OpenSSL	250
Customer self-repair warranty service	251
Customer support	252
Product specifications	253
Physical specifications	254
Power consumption, electrical specifications, and acoustic emissions	254
Environmental specifications	254
Regulatory information	255
FCC regulations	256
Environmental product stewardship program	257
Protecting the environment	257
Ozone production	257
Power consumption	257
Paper use	257
Plastics	257
HP LaserJet print supplies	257
Return and recycling instructions	258
United States and Puerto Rico	258
Multiple returns (more than one cartridge)	258
Single returns	258
Shipping	258
Residents of Alaska and Hawaii	259
Non-U.S. returns	259
Paper	259
Material restrictions	259
Disposal of waste equipment by users in private households in the European Union	260
Chemical substances	260
Material Safety Data Sheet (MSDS)	260
For more information	260
Declaration of conformity	261
Safety statements	263
Laser safety	263
Canadian DOC regulations	263
VCCI statement (Japan)	263
Power cord instructions	263
Power cord statement (Japan)	263
EMC statement (Korea)	264
Laser statement for Finland	264
GS statement (Germany)	264
Substances Table (China)	265
Restriction on Hazardous Substances statement (Turkey)	265
Restriction on Hazardous Substances statement (Ukraine)	265