Home » HP Manuals » Multifunction Devices » HP LaserJet Enterprise M4555 » Manual Viewer

HP LaserJet Enterprise M4555 HP LaserJet Enterprise M4555 MFP Series - User Gu - Page 62

Troubleshooting menu

View all HP LaserJet Enterprise M4555 manuals

Add to My Manuals
Save this manual to your list of manuals

Page 62 highlights

Table 2-14 Embedded Jetdirect Menu/EIO Jetdirect Menu (continued) First level Second level Third level Fourth level Ping Results Packets Sent Packets Received Percent Lost RTT Min RTT Max RTT Average Ping in Progress Refresh Link Speed Values Range: 0-65535 Default = 0 Range: 0-65535 Default = 0 Range: 0-100 percent Default = 0 Range: 0-4096 Default = 0 Range: 0-4096 Default = 0 Range: 0-4096 Default = 0 No* Yes No* Yes Auto* 10T Half 10T Full 100TX Half 100TX Full Troubleshooting menu To display: At the product control panel, select the Administration menu, and then select the Troubleshooting menu. In the following table, asterisks (*) indicate the factory default setting. Table 2-15 Troubleshooting menu First level Second level Event Log Third level Fourth level Values View* Print 42 Chapter 2 Control panel menus ENWW

Section	Page
Product basics	21
Product comparison	22
Environmental features	24
Accessibility features	25
Product views	26
Front view	26
M4555 MFP	26
M4555f MFP	27
M4555fskm MFP	29
Back view	30
Interface ports	31
Serial number and model number location	31
Control-panel layout	32
Control-panel help system	33
Touchscreen navigation	34
Buttons on the touchscreen	36
Control panel menus	37
Control panel menus	38
Administration menu	40
Reports menu	40
General Settings menu	41
Copy Settings menu	44
Scan/Digital Send Settings menu	47
Fax Settings menu	49
Open from USB Settings menu	53
Print Settings menu	53
Print Options menu	54
Display Settings menu	55
Manage Supplies menu	57
Manage Trays menu	57
Stapler/Stacker Settings menu	58
Network Settings menu	59
Troubleshooting menu	62
Device Maintenance menu	65
Backup/Restore menu	65
Calibration/Cleaning menu	65
USB Firmware Upgrade menu	66
Service menu	66
Software for Windows	67
Supported operating systems for Windows	68
Supported printer drivers for Windows	69
Select the correct printer driver for Windows	70
HP Universal Print Driver (UPD)	71
UPD installation modes	71
Priority for print settings	72
Change printer-driver settings for Windows	73
Change the settings for all print jobs until the software program is closed	73
Change the default settings for all print jobs	73
Change the product configuration settings	73
Remove software for Windows	75
Supported utilities for Windows	76
HP Web Jetadmin	76
HP Embedded Web Server	76
Software for other operating systems	77
Use the product with Mac	79
Software for Mac	80
Supported operating systems for Mac	80
Supported printer drivers for Mac	80
Install software for Mac operating systems	80
Install software for Mac computers connected directly to the product	80
Install software for Mac computers on a wired network	81
Configure the IP address	81
Install the software	82
Remove software from Mac operating systems	83
Priority for print settings for Mac	84
Change printer-driver settings for Mac	84
Software for Mac computers	85
HP Utility for Mac	85
Open the HP Utility	85
HP Utility features	85
Supported utilities for Mac	86
HP Embedded Web Server	86
Print with Mac	87
Cancel a print job with Mac	87
Change the paper size and type with Mac	87
Create and use printing presets with Mac	87
Resize documents or print on a custom paper size with Mac	88
Print a cover page with Mac	88
Use watermarks with Mac	88
Print multiple pages on one sheet of paper with Mac	89
Print on both sides (duplex) with Mac	89
Store jobs with Mac	89
Solve problems with a Mac	91
Connect the product	93
Printer sharing disclaimer	94
Connect with USB	94
CD installation	94
Connect to a network	95
Supported network protocols	95
Install the product on a wired network	96
Configure the IP address	96
Install the software	98
Configure network settings	99
View or change network settings	99
Set or change the network password	99
Manually configure IPv4 TCP/IP parameters from the control panel	100
Manually configure IPv6 TCP/IP parameters from the control panel	101
Paper and print media	103
Understand paper use	104
Special paper guidelines	104
Change the printer driver to match the paper type and size in Windows	105
Supported paper sizes	106
Supported paper types	109
Load paper trays	110
Tray and bin capacity	110
Paper orientation for loading trays	112
Paper orientation for loading Tray 1	112
Paper orientation for loading Tray 2 or Trays 3, 4, and 5	113
Load Tray 1	114
Load Tray 2 and optional Trays 3, 4, and 5 with standard-size paper	115
Load Tray 2 and optional Trays 3, 4, and 5 with custom-size paper	117
Configure trays	119
Configure a tray when loading paper	119
Configure a tray to match print job settings	119
Configure a tray by using the control panel	119
Select the paper by source, type, or size	120
Source	120
Type and size	120
Select an output bin (for models with a stapler/stacker)	121
Manage supplies	123
Print cartridge information	124
Supplies views	125
Print cartridge views	125
Manage print cartridges	126
Settings for print cartridges	126
Print when a print cartridge is at estimated end of life	126
Enable or disable the Very Low Settings options from the control panel	126
Store and recycle supplies	127
Recycle supplies	127
Print-cartridge storage	127
HP policy on non-HP print cartridges	127
HP anticounterfeit Web site	127
Replacement instructions	128
Replace the print cartridge	128
Replace the staple cartridge (for models with a stapler/stacker)	131
Solve problems with supplies	133
Check the print cartridge	133
Inspect the print cartridge for damage	133
Repeating defects	134
Print the supplies status page	135
Interpret control panel messages for supplies	135
Print tasks	139
Cancel a print job with Windows	140
Basic print tasks with Windows	141
Open the printer driver with Windows	141
Get help for any printing option with Windows	142
Change the number of print copies with Windows	142
Save custom print settings for reuse with Windows	143
Use a printing shortcut with Windows	143
Create printing shortcuts	144
Improve print quality with Windows	147
Select the page size with Windows	147
Select a custom page size with Windows	147
Select the paper type with Windows	147
Select the paper tray with Windows	147
Print on both sides (duplex) with Windows	148
Print on 10 x 15 cm (4 x 6 in) paper with Windows	149
Print multiple pages per sheet with Windows	150
Select page orientation with Windows	151
Additional print tasks with Windows	153
Print on preprinted letterhead or forms with Windows	153
Print on special paper, labels, or transparencies	155
Print the first or last page on different paper with Windows	158
Scale a document to fit page size with Windows	160
Add a watermark to a document with Windows	162
Create a booklet with Windows	162
Select output options with Windows (fskm models only)	164
Select an output bin with Windows	164
Select staple options with Windows	165
Use job storage features with Windows	167
Create a stored job with Windows	167
Print a stored job	168
Delete a stored job with Windows	169
Set job storage options with Windows	169
Print one copy for proof before printing all the copies	169
Temporarily store a private job on the product and print it later	170
Temporarily store a job on the product	170
Permanently store a job on the product	170
Make a permanently stored job private so that anyone who tries to print it must provide a PIN	171
Receive notification when someone prints a stored job	171
Set the user name for a stored job	171
Specify a name for the stored job	171
Print special jobs with Windows	172
Set the duplex alignment	172
Walk-up USB printing	173
Copy	175
Use copy functions	176
Copy	176
Cancel a copy job	177
Reduce or enlarge a copy image	177
Collate a copy job	178
Copy settings	179
Change copy quality	179
Optimize the copy image for text or pictures	179
Check the scanner glass for dirt or smudges	179
Adjust the copy lightness/darkness	181
Define custom copy settings	183
Set the paper size and type for copying on special paper	183
Restore copy default settings	184
Copy a book	185
Copy a photo	186
Create a stored copy job	187
Copy mixed-size originals	188
Copy on both sides (duplex)	189
Use Job Build mode	191
Scan and send documents	193
Set up scan/send features	194
Use scan/send functions	196
Sign in	196
Change default scan/send settings from the product control panel	196
Send a scanned document	197
Send a scanned document to a network folder	197
Send a scanned document to a folder in the product memory	198
Send a scanned document to a USB flash drive	200
Send to e-mail	201
Supported protocols	201
Configure e-mail server settings	202
Send a scanned document to one or more e-mail addresses	203
Use the address book	204
Add contacts to the address book from the product control panel	204
Send a document to e-mail by using the address book	206
Fax	209
Set up fax	210
Introduction	210
HP LaserJet Analog Fax Accessory 500 features	210
Verify fax operation	211
Required fax settings	211
Fax Setup Wizard	212
Set or verify the date and time	213
Set or verify the date/time format	213
Set fax settings	214
Remote fax configuration	214
Web browser	214
HP Web Jetadmin	214
HP MFP Digital Sending Software Configuration Utility	215
Send fax settings	215
Fax send setup	215
Fax Setup Wizard	215
Fax dialing settings	217
Set the fax dial volume	217
Set the dialing mode	217
Set fax send speed	218
Set the redial interval	218
Set redial on error	219
Set redial-on-busy	219
Set redial-on-no-answer	220
Set the dial tone detection	220
Set a dialing prefix (if required)	220
General fax send settings	221
Activate Fax Number Confirmation	221
Enable PC fax send	222
Fax header	222
Set the JBIG compression mode	222
Set the error correction mode	223
Set billing codes	223
Default job options	224
Image preview	225
Set the outgoing fax resolution	225
Original sides	226
Notification	226
Content orientation	227
Original size	227
Image adjustment	228
Optimize text/picture	228
Job build	229
Blank page suppression	229
Receive fax settings	230
Fax receive setup	230
Set the ringer volume	230
Set rings-to-answer	230
Set fax receive speed	231
Set ring interval	231
Set ring frequency	232
Enable or disable the fax printing schedule	232
Block incoming faxes	233
Create a blocked-fax list	233
Delete numbers from the blocked-fax list	233
Initiate polling receive	234
Default job options	234
Notification	234
Stamp received faxes (incoming faxes)	235
Set fit-to-page	235
Set the paper selection	236
Set the output bin	236
Set the sides	237
Set the paper tray	237
Enable fax forwarding	238
Use fax	239
Fax feature screen	239
Status message bar	240
Send a fax	240
Send a fax by entering numbers manually	241
Send a fax using speed dial	242
Search a speed-dial list by name	242
Enable speed dial matching	243
Send a fax by using fax address book numbers	244
Fax address book search	244
Cancel a fax	244
Cancel the current fax transmission	244
Cancel pending faxes	245
Receive faxes	245
Create or delete speed dial lists	245
Create a speed dial list	246
Delete a speed dial list	247
Delete a single number from the speed dial list	248
Add a number to an existing speed dial list	249
Voice calls and retries	251
Fax call report	251
Fax activity log	251
T.30 report	251
Print stored faxes	251
Scheduling fax printing (memory lock)	251
Use fax over VoIP networks	252
Solve fax problems	253
Is your fax set up correctly?	253
What type of phone line are you using?	253
Are you using a surge-protection device?	253
Are you using a phone company voice-messaging service or an answering machine?	254
Does your phone line have a call-waiting feature?	254
Check fax accessory status	254
Fax feature is not operating	255
General fax problems	255
Problems with receiving faxes	256
Problems with sending faxes	257
Error codes	258
Fax error messages	258
Send-fax messages	260
Receive-fax messages	262
Fax reports	263
Fax activity log	263
Billing code report	264
Blocked fax list report	264
Speed dial list report	264
Fax call report	264
Clear the fax activity log	264
Service settings	265
Settings in the Troubleshooting menu	265
Settings in the Resets menu	265
Firmware upgrades	265
Manage and maintain	267
Print information pages	268
Use the HP Embedded Web Server	269
Open the HP Embedded Web Server by using a network connection	269
HP Embedded Web Server features	270
Information tab	270
General tab	270
Copy/Print tab	271
Scan/Digital Send tab	272
Fax tab (fskm models only)	273
Troubleshooting tab	273
Security tab	274
HP Web Services tab	274
Networking tab	274
Other Links list	274
Use HP Web Jetadmin software	275
Product security features	276
Security statements	276
IP Security	276
Secure the HP Embedded Web Server	276
Encryption support: HP Encrypted High Performance Hard Disks	276
Secure stored jobs	277
Lock the control panel menus	277
Lock the formatter	277
Economy settings	278
Powersave modes	278
Set sleep mode	278
Set sleep delay	278
Set the sleep schedule	279
Install external I/O devices	280
Clean the product	282
Clean the paper path	283
Clean the scanner glass	283
Product updates	285
Solve problems	287
Self help	288
Solve problems checklist	289
Factors that affect product performance	290
Restore factory settings	291
Interpret control-panel messages	292
Control-panel message types	292
Control-panel messages	292
Paper feeds incorrectly or becomes jammed	293
The product does not pick up paper	293
The product picks up multiple sheets of paper	293
Prevent paper jams	293
Clear jams	294
Jam locations	294
Clear jams in the document feeder	296
Clear paper jams in the stapler (for models with a stapler/stacker)	297
Clear staple jams (for models with a stapler/stacker)	298
Clear jams in the output bin area	301
Clear jams from under the top cover	301
Clear jams in the right door	303
Clear jams in Tray 1	304
Clear jams in Trays 2, 3, 4, or 5	308
Clear jams in the lower right door (Trays 3, 4, or 5)	309
Clear jams in the fuser	310
Clear jams in the registration area	314
Change jam recovery	316
Improve print quality	317
Select a paper type	317
Use paper that meets HP specifications	317
Print a cleaning page	318
Set the image registration	318
Check the print cartridge	318
Use the printer driver that best meets your printing needs	320
Improve print quality for copies	321
The product does not print or it prints slowly	322
The product does not print	322
The product prints slowly	323
Solve walk-up USB printing problems	324
The Open from USB menu does not open when you insert the USB accessory	324
The file does not print from the USB storage accessory	324
The file that you want to print is not listed in the Open from USB menu	325
Solve connectivity problems	326
Solve direct-connect problems	326
Solve network problems	326
Poor physical connection	326
The computer is using the incorrect IP address for the product	326
The computer is unable to communicate with the product	327
The product is using incorrect link and duplex settings for the network	327
New software programs might be causing compatibility problems	327
The computer or workstation might be set up incorrectly	327
The product is disabled, or other network settings are incorrect	327
Solve product software problems with Windows	328
Solve product software problems with Mac	329
The printer driver is not listed in the Print & Fax list	329
The product name does not appear in the product list in the Print & Fax list	329
The printer driver does not automatically set up the selected product in the Print & Fax list	329
A print job was not sent to the product that you wanted	330
When connected with a USB cable, the product does not appear in the Print & Fax list after the drive ...	330
You are using a generic printer driver when using a USB connection	330
Supplies and accessories	331
Order parts, accessories, and supplies	332
Part numbers	333
Accessories	333
Customer self-repair parts	333
Cables and interfaces	334
Service and support	335
Hewlett-Packard limited warranty statement	336
HP's Premium Protection Warranty: LaserJet print cartridge limited warranty statement	337
Data stored on the print cartridge	338
End User License Agreement	339
OpenSSL	341
Customer self-repair warranty service	342
Customer support	343
Product specifications	345
Physical specifications	346
Power consumption, electrical specifications, and acoustic emissions	346
Environmental specifications	346
Regulatory information	347
FCC regulations	348
Environmental product stewardship program	349
Protecting the environment	349
Ozone production	349
Power consumption	349
Toner consumption	349
Paper use	349
Plastics	349
HP LaserJet print supplies	350
Return and recycling instructions	350
United States and Puerto Rico	350
Multiple returns (more than one cartridge)	350
Single returns	350
Shipping	350
Residents of Alaska and Hawaii	351
Non-U.S. returns	351
Paper	351
Material restrictions	351
Disposal of waste equipment by users in private households in the European Union	352
Chemical substances	352
Material Safety Data Sheet (MSDS)	352
For more information	352
Declaration of conformity	354
Declaration of conformity (fax models)	356
Safety statements	358
Laser safety	358
Canadian DOC regulations	358
VCCI statement (Japan)	358
Power cord instructions	358
Power cord statement (Japan)	358
EMC statement (China)	359
EMC statement (Korea)	359
EMI statement (Taiwan)	359
Laser statement for Finland	359
GS statement (Germany)	360
Substances Table (China)	360
Restriction on Hazardous Substances statement (Turkey)	360
Additional statements for telecom (fax) products	361
EU Statement for Telecom Operation	361
New Zealand Telecom Statements	361
Additional FCC statement for telecom products (US)	361
Telephone Consumer Protection Act (US)	362
Industry Canada CS-03 requirements	362
Japan Telecom Mark	363
Vietnam Telecom wired marking for ICTQC Type approved products	363