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HP LaserJet Enterprise flow MFP M830 User Guide 2 - Page 116

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4. Turn the green knob counter-clockwise, and then remove the jammed paper. 5. Align the toner cartridge with its slot, and then insert the toner cartridge into the product. The toner cartridge will drop slightly when it is in place. 106 Chapter 9 Solve problems ENWW

Section	Page
Product introduction	11
Product comparison	12
Product views	15
Product front view	15
Product back view	17
Interface ports	18
Control-panel view	19
Finishing accessory views	21
Stapler/stacker	21
Stapler/stacker with hole punch	22
Booklet maker	23
Product hardware setup and software installation	24
Paper trays	25
Configure trays for paper type and size	26
Configure a tray when loading paper	26
Configure a tray to match print job settings	26
Configure a tray by using the control panel	26
Load Tray 1	27
Load Tray 2 and Tray 3	31
Load Tray 4 and Tray 5	35
Configure the default staple location	37
Configure the default hole punch location	37
Parts, supplies, and accessories	39
Order parts, accessories, and supplies	40
Ordering	40
Parts and supplies	40
Accessories	42
Replace the toner cartridge	43
Print	47
Print tasks (Windows)	48
How to print (Windows)	48
Automatically print on both sides (Windows)	49
Manually print on both sides (Windows)	51
Print multiple pages per sheet (Windows)	53
Select the paper type (Windows)	55
Print tasks (Mac OS X)	58
How to print (Mac OS X)	58
Automatically print on both sides (Mac OS X)	58
Manually print on both sides (Mac OS X)	58
Print multiple pages per sheet (Mac OS X)	58
Select the paper type (Mac OS X)	59
Store print jobs on the product	60
Create a stored job (Windows)	60
Create a stored job (Mac OS X)	62
Print a stored job	63
Delete a stored job	63
Mobile printing	64
HP ePrint	64
HP ePrint software	64
AirPrint	65
Print from the USB port	66
Enable the USB port for printing	66
Print USB documents	66
Copy	67
Make a copy	68
Copy on both sides (duplex)	70
Copy on both sides automatically	70
Copy on both sides manually	70
Optimize copy quality for text or pictures	71
Scan/send	73
Set up scan/send features	74
Create a Quick Set	76
Send a scanned document to a network folder	78
Send a scanned document to one or more email addresses	81
Use the address book to send email	84
Add contacts to the address book from the product control panel	84
Send a document to email by using the address book	86
Fax	89
Set up fax	90
The first time the product is turned on with a fax accessory installed	90
After initial product hardware setup	90
Change fax configurations	91
Fax dialing settings	91
General fax send settings	92
Fax receive settings	93
Send a fax	95
Manage the product	97
HP Embedded Web Server	98
How to access the HP Embedded Web Server (EWS)	98
HP Utility for Mac OS X	99
Open HP Utility	99
HP Utility features	99
Use HP Web Jetadmin software	101
Economy settings	102
Print with EconoMode	102
Set Sleep mode	102
Set the Sleep Schedule	103
Product security features	104
Security statements	104
IP Security	104
Sign in to the product	104
Assign a system password	104
Encryption support: HP High Performance Secure Hard Disks	105
Software and firmware updates	106
Solve problems	107
Restore factory-set defaults	108
Control panel help system	109
A “Cartridge is low” or “Cartridge is very low” message displays on the printer control panel	110
Change the “Very Low” settings	110
For products with fax capability	110
Order supplies	111
Product does not pick up paper or misfeeds	112
The product does not pick up paper	112
The product picks up multiple sheets of paper	112
The document feeder jams, skews, or picks up multiple sheets of paper	112
Clear jams	114
Auto-navigation for clearing jams	114
Experiencing frequent or recurring paper jams?	114
Clear jams in the front door	115
Clear jams in Tray 1	118
Clear jams in the right door	121
Clear jams in Tray 2 and Tray 3	124
Clear jams in Tray 4 and Tray 5	126
Clear jams in the duplexer	130
Clear jams in the left door (fuser area)	135
Clear jams in the stapler/stacker accessory	139
Clear jams in the stapler/stacker	139
Clear connection jams	140
Clear Staple 1 jams	141
Clear jams in the stapler/stacker with hole punch accessory	145
Clear top left door jams in the stapler/stacker with hole punch accessory	145
Clear a connection jam in the stapler/stacker with hole punch accessory	148
Clear Staple 1 jams	152
Clear jams in the booklet maker accessory	156
Clear jams in the front left door of the booklet maker	156
Clear connection jams	158
Clear Staple 1 jams	159
Clear staple jams in the booklet maker	162
Clear jams in the document feeder	167
Improve print quality	171
Print from a different software program	171
Check the paper-type setting for the print job	171
Check the paper type setting (Windows)	171
Check the paper type setting (Mac OS X)	172
Check toner-cartridge status	172
Print a cleaning page	173
Visually inspect the toner-cartridge	173
Check paper and the printing environment	173
Use paper that meets HP specifications	173
Check the environment	174
Check the EconoMode settings	174
Try a different print driver	175
Set the individual tray alignment	175
Improve copy image quality	177
Check the scanner glass for dirt and smudges	177
Calibrate the scanner	178
Check the paper settings	178
Check the paper size and type configuration	178
Select the tray to use for the copy	179
Check the image-adjustment settings	179
Optimize copy quality for text or pictures	179
Edge-to-edge copying	179
Clean the pickup rollers and separation pad in the document feeder	180
Improve scan image quality	181
Check the scanner glass for dirt and smudges	181
Check the resolution settings	182
Check the image-adjustment settings	182
Optimize scan quality for text or pictures	183
Check the output-quality settings	183
Clean the pickup rollers and separation pad in the document feeder	184
Improve fax image quality	185
Check the scanner glass for dirt and smudges	185
Check the send-fax resolution settings	186
Check the image-adjustment settings	187
Optimize fax quality for text or pictures	187
Check the error-correction settings	187
Send to a different fax machine	188
Clean the pickup rollers and separation pad in the document feeder	188
Check the fit-to-page setting	189
Check the sender's fax machine	189
Solve wired network problems	190
Poor physical connection	190
The computer is using the incorrect IP address for the product	190
The computer is unable to communicate with the product	190
The product is using incorrect link and duplex settings for the network	191
New software programs might be causing compatibility problems	191
The computer or workstation might be set up incorrectly	191
The product is disabled, or other network settings are incorrect	191
Solve fax problems	192
Checklist for solving fax problems	192
What type of phone line are you using?	192
Are you using a surge-protection device?	192
Are you using a phone company voice-messaging service or an answering machine?	192
Does your phone line have a call-waiting feature?	193
Check fax accessory status	193
General fax problems	194
The fax failed to send	194
An Out of Memory status message displays on the product control panel	194
Print quality of a photo is poor or prints as a gray box	194
You touched the Stop button to cancel a fax, but the fax was still sent	194
No fax address book button displays	194
Not able to locate the Fax settings in HP Web Jetadmin	194
The header is appended to the top of the page when the overlay option is enabled	194
A mix of names and numbers is in the recipients box	194
A one-page fax prints as two pages	195
A document stops in the document feeder in the middle of faxing	195
The volume for sounds coming from the fax accessory is too high or too low	195