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HP LaserJet MFP M232e User Guide - Page 54

HP support, Contact HP, Register printer, Additional warranty options

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HP support For the latest product updates and support information, visit the product support website at www.hp.com/ support/ljM232eMFP. HP online support provides a variety of options for help with your printer: Get software and drivers: Download software, drivers, and firmware you need for the printer. Ask the community: Join the community forums to find solutions, ask questions, and share tips. HP Diagnostic Tools: Use HP online tools to detect your printer and find recommended solutions. Contact HP If you need help from an HP technical support representative to solve a problem, visit the www.support.hp.com. The following contact options are available at no cost for in-warranty customers (HP agent-assisted support for out-of warranty customers may require a fee): Chat with an HP support agent or the HP Virtual Agent online. Call an HP support agent. When contacting HP support, be prepared to provide the following information: ● Product name (located on the printer) ● Product number (located on a label inside the printer) ● Serial number (located on a label inside the printer) Register printer By taking just a few minutes to register, you can enjoy quicker service, more efficient support, and product support alerts. If you did not register your printer while installing the software, you can register now at www.register.hp.com Additional warranty options Extended service plans are available for the printer at additional costs. Go to www.hp.com/support/ ljM232eMFP, select your country/region and language, then explore the service plan options available for your printer. 54 Chapter 8 Solve problems ENWW

Section	Page
Get started	6
Printer views	7
Printer front view	7
Printer back view	8
Control panel features	9
Control panel view	9
Control panel display	11
Control panel elements	11
Use the HP Smart app to print, scan, and manage	13
Connect your printer	14
Requirements for HP+ printers	15
Keep the printer connected to the Internet	15
Use Original HP cartridges	15
Have an HP account	15
Connect your printer to a Wi-Fi network using HP Smart	16
Connect your printer to a Wi-Fi network using Wi-Fi Protected Setup (WPS)	17
Connect your printer to an Ethernet network	18
Connect your printer using a USB cable	19
Change wireless settings	20
Wireless status of the printer	20
To turn on or off the wireless capabilities of the printer	20
To restore network settings to default settings	21
Change the connection type	22
USB to a wireless connection	22
Wireless to a USB connection	22
Load media	23
Load paper	24
Load envelopes	26
Load labels	27
Load an original on the scanner glass	28
Print	30
Before you begin	31
Print from a Windows computer	32
Print from a Mac computer	33
Print with mobile devices	34
Print while connected to same Wi-Fi network	34
Print without connecting to same Wi-Fi network (Wi-Fi Direct)	34
Copy and scan	35
Make a copy	36
Copy an identification (ID) card	37
Scan using HP Smart (iOS/Android, Windows 10, and macOS)	39
Configure your printer	40
Use Web Services	41
Set up Web Services	41
Update the printer	42
Configure the printer using the Embedded Web Server (EWS)	43
To access and use the Embedded Web Server (EWS)	43
To open EWS using HP Smart (iOS, Android, and Windows 10)	44
To open EWS using an IP address (Wi-Fi or Ethernet connection)	44
To open EWS using an IP address (Wi-Fi Direct connection)	44
Configure IP network settings	45
View or change network settings	45
Rename the printer on a network	45
Manually configure IPv4 TCP/IP parameters	45
Assign or change the system password using the Embedded Web Server	45
Change energy-conservation settings	46
Set the Sleep/Auto Off After Inactivity setting	46
Set the Shut Down After Inactivity delay and configure the printer to use 1 watt or less of power	46
Set the Delay Shut Down setting	46
Supplies, accessories, and parts	47
Order supplies, accessories, and parts	48
Order	48
Supplies and accessories	49
Enable or disable the Cartridge Policy feature	50
Replace the toner cartridge	51
Cartridge information	51
Remove and replace the toner cartridge	51
Solve problems	53
HP support	54
Contact HP	54
Register printer	54
Additional warranty options	54
Additional supplies and toner information	55
Printer is unable to print	56
Check printer connection to the Internet	56
Make sure to use Original HP cartridges	56
Check the printer settings and status	56
Cannot set up Web Services	57
Interpret control-panel light patterns	58
Overview	58
Light patterns	58
Interpret printer display codes	61
Print printer reports	64
Restore original factory defaults and settings	65
Cartridge low	66
Cartridge is low	66
Cartridge is very low	66
Change the “Very Low” settings	66
Order supplies	66
Printer does not pick up paper or misfeeds	67
Introduction	67
The product does not pick up paper	67
Clean the pickup roller	67
The product picks up multiple sheets of paper	69
Clear paper jams	70
Introduction	70
Jam locations	70
Frequent or recurring paper jams?	71
Clear jams from the input tray	72
Clear jams in the printer base	73
Clear jams from the print cartridge area	76
Clear jams from the output areas	78
Clear jams in the rear duplexer	78
Improve print quality	79
Introduction	79
Print from a different software program	79
Check the paper-type setting for the print job	79
Check the paper type setting on the printer	80
Check the paper type setting (Windows)	80
Check the paper type setting (OS X)	80
Check toner-cartridge status	80
Clean the cartridge	81
Print a cleaning page	81
Visually inspect the toner cartridge	81
Check paper and the printing environment	81
Step one: Use paper that meets HP specifications	81
Step two: Check the environment	82
Adjust Print Density	82
Resolving print quality problems	83
Introduction	83
Troubleshoot print quality problems	83
Improve copy and scan image quality	90
Introduction	90
Check the scanner glass for dirt and smudges	90
Check the paper settings	90
Optimize for text or pictures	90
Edge-to-edge copying	91
Solve wireless network problems	92
Introduction	92
Wireless connectivity checklist	92
The printer does not print after the wireless configuration completes	93
The printer does not print, and the computer has a third-party firewall installed	93
The wireless connection does not work after moving the wireless router or printer	93
Cannot connect more devices to the wireless printer (Wi-Fi Direct)	93
The wireless printer loses communication when connected to a VPN	94
The network does not appear in the wireless networks list	94
The wireless network is not functioning	94
Perform a wireless network diagnostic test	94
Reduce interference on a wireless network	95
Solve Ethernet connection problems	96
Printer specifications	97
Technical specifications	97
System requirements	97
Printer dimensions	98
Power consumption, electrical specifications, and acoustic emissions	98
Operating-environment range	98
Warning icons	100
Laser Warning	101
Service and support	102
HP limited warranty statement	103
Country Specific Terms	104
Australia	104
New Zealand	106
UK, Ireland, and Malta	107
Austria, Belgium, Germany, and Luxemburg	107
Belgium, France, and Luxemburg	108
Italy	109
Spain	109
Denmark	110
Norway	110
Sweden	110
Portugal	111
Greece and Cyprus	111
Hungary	111
Czech Republic	112
Slovakia	112
Poland	112
Bulgaria	113
Romania	113
Belgium and the Netherlands	113
Finland	114
Slovenia	114
Croatia	114
Latvia	115
Lithuania	115
Estonia	115
Russia	115
HP's Premium Protection Warranty: LaserJet toner cartridge limited warranty statement	116
Reminder on the use of non-Original HP supplies	117
HP anticounterfeit Web site	118
Data stored on the toner cartridge	119
End User License Agreement	120
Customer self-repair warranty service	125
Customer support	126
Environmental product stewardship program	127
Protecting the environment	128
Ozone production	128
Power consumption	128
Toner consumption	128
Paper use	129
Plastics	129
HP LaserJet print supplies	129
Paper	129
Material restrictions	129
Disposal of waste equipment by users (EU and India)	130
Electronic hardware recycling	130
Hardware recycling information (Brazil)	131
Chemical substances	131
Product Power Data per European Union Commission Regulation 1275/2008	131
SEPA Ecolabel User Information (China)	132
The regulation of the implementation on China energy label for printer, and copier	132
Restriction of Hazardous Substances statement (India)	132
WEEE (Turkey)	132
The Table of Hazardous Substances/Elements and their Content (China)	133
Material Safety Data Sheet (MSDS)	133
EPEAT	134
Declaration of the Presence Condition of the Restricted Substances Marking (Taiwan)	135
For more information	136
Regulatory information	137
Regulatory statements	138
European Union Regulatory Notice	138
Regulatory model identification numbers	138
FCC regulations	138
Canada - Industry Canada ICES-003 Compliance Statement	139
Power cord instructions	139
Laser safety	139
Laser statement for Finland	140
GS statement (Germany)	140
Nordic Statements (Denmark, Finland, Norway, Sweden)	140
Eurasian Conformity (Armenia, Belarus, Kazakhstan, Kirgizstan, Russia)	141
Производитель и дата производства	141
Өндіруші жəне өндіру мерзімі	141
Местные представители	141
Жергілікті өкілдіктері	141
Wireless statements	143
FCC compliance statement—United States	143
Australia statement	143
Belarus statement	143
Brazil ANATEL statement	143
Canadian statements	143
China CMIIT Wireless statements	144
Korean statement	144
Taiwan statement (Traditional Chinese)	144
Products with 5 GHz Operation Industry of Canada	144
Taiwan NCC Statement:(Only for 5GHz)	144
Exposure to Radio Frequency Radiation (Canada)	144
European Union regulatory notice	145
Notice for use in Russia	145
Mexico statement	145
Thailand statement	145
Vietnam Telecom wired/wireless marking for ICTQC Type approved products	145