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HP LaserJet Managed MFP E72425-E72430 User Guide - Page 173

Troubleshoot print quality, Update the printer firmware, Print from a different software program

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Troubleshoot print quality To resolve print-quality issues, try these steps in the order presented. ● Update the printer firmware ● Print from a different software program ● Check the paper-type setting for the print job ● Check toner-cartridge status ● Print a cleaning page ● Visually inspect the toner cartridge or cartridges ● Check paper and the printing environment ● Try a different print driver ● Check the EconoMode settings ● Adjust print density ● Troubleshoot image defects To troubleshoot specific image defects, see Troubleshoot Image Defects. Update the printer firmware Try upgrading the printer firmware. See www.hp.com/support for more information. Print from a different software program Try printing from a different software program. If the page prints correctly, the problem is with the software program from which you were printing. ENWW Resolve print-quality problems 171

Section	Page
Printer overview	13
Warning icons	13
Potential shock hazard	15
Printer views	16
Printer front view	16
Printer back view	19
Interface ports	20
Control-panel view	21
How to use the touchscreen control panel	23
Printer specifications	24
Technical specifications	24
Supported operating systems	26
Printer dimensions	28
Power consumption, electrical specifications, and acoustic emissions	28
Operating-environment range	29
Printer hardware setup and software installation	29
Paper trays	31
Introduction	31
Load paper to Tray 1 (multipurpose tray)	32
Load Tray 1 (multipurpose tray)	32
Tray 1 (multipurpose tray) paper orientation	33
Use alternative letterhead mode	37
Enable Alternative Letterhead Mode by using the printer control-panel menus	37
Load paper to Tray 2, Tray 3 and the optional 2 x 520-sheet trays	38
Load paper to Tray 2, Tray 3 and the optional 2 x 520-sheet trays	38
Tray 2, Tray 3 and the optional 2 x 520-sheet trays paper orientation	39
Use alternative letterhead mode	43
Enable Alternative Letterhead Mode by using the printer control-panel menus	43
Load and print envelopes	44
Print envelopes	44
Envelope orientation	44
Load and print labels	46
Manually feed labels	46
Label orientation	46
Supplies, accessories, and parts	49
Order supplies, accessories, and parts	50
Ordering	50
Replace the toner cartridge	51
Toner cartridge information	51
Remove and replace the toner cartridge	51
Replace the toner collection unit	54
Remove and replace the toner collection unit	54
Replace the staple cartridge (Optional Inner finisher)	57
Introduction	57
Remove and replace the inner finisher accessory staple cartridge	57
Print	61
Print tasks (Windows)	62
How to print (Windows)	62
Automatically print on both sides (Windows)	62
Manually print on both sides (Windows)	63
Print multiple pages per sheet (Windows)	63
Select the paper type (Windows)	64
Additional print tasks	64
Print tasks (macOS)	66
How to print (macOS)	66
Automatically print on both sides (macOS)	66
Manually print on both sides (macOS)	67
Print multiple pages per sheet (macOS)	67
Select the paper type (macOS)	67
Additional print tasks	68
Store print jobs on the printer to print later or print privately	69
Introduction	69
Create a stored job (Windows)	69
Create a stored job (macOS)	70
Print to Job Storage	71
Delete a stored job	72
Delete a job that is stored on the printer	72
Change the job storage limit	72
Information sent to printer for Job Accounting purposes	72
Print from a USB flash drive	73
Enable the USB port for printing	74
Method one: Enable the USB port from the printer control panel	74
Method two: Enable the USB port from the HP Embedded Web Server (network-connected printers only)	74
Print USB documents	74
Print using high-speed USB 2.0 port (wired)	76
Enable the high-speed USB port for printing	77
Method one: Enable the high-speed USB 2.0 port from the printer control panel menus	77
Method two: Enable the high-speed USB 2.0 port from the HP Embedded Web Server (network-connected pr ...	77
Copy	79
Make a copy	79
Copy on both sides (duplex)	81
Additional copy tasks	82
Scan	85
Set up Scan to Email	86
Introduction	86
Before you begin	86
Step one: Access the HP Embedded Web Server (EWS)	86
Step two: Configure the Network Identification settings	87
Step three: Configure the Send to Email feature	89
Method one: Basic configuration using the Email Setup Wizard	89
Method two: Advanced configuration using the Email Setup	92
Step four: Configure the Quick Sets (optional)	96
Step five: Set up Send to Email to use Office 365 Outlook (optional)	98
Introduction	98
Configure the outgoing email server (SMTP) to send an email from an Office 365 Outlook account	98
Set up Scan to Network Folder	100
Introduction	100
Before you begin	100
Step one: Access the HP Embedded Web Server (EWS)	100
Step two: Set up Scan to Network Folder	102
Method one: Use the Scan to Network Folder Wizard	102
Method two: Use Scan to Network Folder Setup	104
Step one: Begin the configuration	104
Step two: Configure the Scan to Network Folder settings	105
Step one: Begin the configuration	105
Dialog one: Set the Quick Set name, description, and options for user interaction at the control pan ...	105
Dialog two: Folder Settings	107
Configure the destination folder for scanned documents	108
Option 1: Configure the printer to save to a shared folder or FTP folder	108
Option 2: Configure the printer to save to a personal shared folder	110
Select the destination folder permissions	111
Option 1: Configure read and write access	111
Option 2: Configure write access only	111
Dialog three: Notification settings	111
Dialog four: Scan Settings	112
Dialog five: File Settings	113
Dialog six: Summary	113
Step three: Complete the configuration	113
Set up Scan to USB Drive	115
Introduction	115
Step one: Access the HP Embedded Web Server (EWS)	115
Step two: Enable Scan to USB Drive	116
Step three: Configure the Quick Sets (optional)	116
Default scan settings for Scan to USB Drive setup	117
Default file settings for Save to USB Setup	117
Scan to Job Storage	119
Introduction	119
Scan to job storage on the printer	119
Print from job storage on the printer	121
Scan to USB drive	122
Introduction	122
Scan to USB drive	122
Use HP JetAdvantage business solutions	123
Additional scan tasks	124
Fax	125
Set up fax	126
Introduction	126
Set up fax by using the printer control panel	126
Change fax configurations	127
Fax dialing settings	127
General fax send settings	128
Fax receive settings	128
Send a fax	129
Additional fax tasks	131
Manage the printer	133
Advanced configuration with the HP Embedded Web Server (EWS)	134
Introduction	134
How to access the HP Embedded Web Server (EWS)	134
HP Embedded Web Server features	136
Information tab	136
General tab	137
Copy/Print tab	137
Scan/Digital Send tab	138
Fax tab	139
Supplies tab	140
Troubleshooting tab	140
Security tab	140
HP Web Services tab	141
Networking tab	141
Other Links list	143
Configure IP network settings	144
Printer sharing disclaimer	144
View or change network settings	144
Rename the printer on a network	144
Manually configure IPv4 TCP/IP parameters from the control panel	145
Manually configure IPv6 TCP/IP parameters from the control panel	145
Link speed and duplex settings	146
Printer security features	148
Introduction	148
Security statements	148
Assign an administrator password	149
Use the HP Embedded Web Server (EWS) to set the password	149
Provide user access credentials at the printer control panel	149
IP Security	150
Encryption support: HP High Performance Secure Hard Disks	150
Lock the formatter	150
Energy-conservation settings	151
Set the sleep timer and configure the printer to use 1 watt or less of power	151
Set the sleep schedule	151
HP Web Jetadmin	152
Software and firmware updates	152
Solve problems	153
Customer support	154
Control panel help system	154
Reset factory settings	155
Introduction	155
Method one: Reset factory settings from the printer control panel	155
Method two: Reset factory settings from the HP Embedded Web Server (network-connected printers only)	155
A “Cartridge is low” or “Cartridge is very low” message displays on the printer control panel	155
Printer does not pick up paper or misfeeds	157
Introduction	157
The printer does not pick up paper	157
The printer picks up multiple sheets of paper	159
The document feeder jams, skews, or picks up multiple sheets of paper	162
Clear paper jams	164
Introduction	164
Paper jam locations	164
Auto-navigation for clearing paper jams	165
Experiencing frequent or recurring paper jams?	165
Clear paper jams in the document feeder - 31.13.yz	166
Clear paper jams in Tray 1 (multipurpose tray) - 13.A1	167
Clear paper jams in Tray 2, Tray 3 - 13.A2, 13.A3	168
Clear paper jams in the output bin - 13.E1	169
Clear paper jams in the right door and fuser area - 13.B9, 13.B2, 13.FF	170
Resolve print-quality problems	172
Introduction	172
Troubleshoot print quality	173
Update the printer firmware	173
Print from a different software program	173
Check the paper-type setting for the print job	174
Check the paper type setting on the printer	174
Check the paper type setting (Windows)	174
Check the paper type setting (macOS)	174
Check toner-cartridge status	175
Step one: Print the supplies status page	175
Step two: Check supplies status	175
Print a cleaning page	175
Visually inspect the toner cartridge or cartridges	176
Check paper and the printing environment	177
Step one: Use paper that meets HP specifications	177
Step two: Check the environment	177
Step three: Set the individual tray alignment	177
Try a different print driver	178
Check the EconoMode settings	178
Adjust print density	179
Troubleshoot image defects	179
Improve copy image quality	188
Check the scanner glass for dirt and smudges	188
Calibrate the scanner	189
Check the paper settings	191
Check the paper selection options	191
Check the image-adjustment settings	191
Optimize copy quality for text or pictures	191
Edge-to-edge copying	192
Improve scan image quality	193
Check the scanner glass for dirt and smudges	193
Check the resolution settings	194
Check the color settings	195
Check the image-adjustment settings	195
Optimize scan quality for text or pictures	196
Check the output-quality settings	196
Improve fax image quality	198
Check the scanner glass for dirt and smudges	198
Check the send-fax resolution settings	199
Check the image-adjustment settings	200
Optimize fax quality for text or pictures	200
Check the error-correction settings	200
Check the fit-to-page setting	201
Send to a different fax machine	201
Check the sender's fax machine	201
Solve fax problems	202
Checklist for solving fax problems	203
What type of phone line are you using?	203
Are you using a surge-protection device?	203
Are you using a phone company voice-messaging service or an answering machine?	204
Does your phone line have a call-waiting feature?	204
Check fax accessory status	204
General fax problems	205
The fax failed to send	205
No fax address book button displays	205
Not able to locate the Fax settings in HP Web Jetadmin	205
The header is appended to the top of the page when the overlay option is enabled	205
A mix of names and numbers is in the recipients box	205
A one-page fax prints as two pages	206
A document stops in the document feeder in the middle of faxing	206
The volume for sounds coming from the fax accessory is too high or too low	206
USB flash drive is not responding	207
Method one: Enable the USB port from the printer control panel	207
Method two: Enable the USB port from the HP Embedded Web Server (network-connected printers only)	207