HP LaserJet Pro M14-M17 User Guide - Page 8

Check paper and the printing environment

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66

Step one: Use paper that meets HP specifications

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66

Step two: Check the environment

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67

Adjust Print Density

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67

Resolving print quality problems

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69

Introduction

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69

Troubleshoot print quality problems

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69

Solve wireless network problems

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77

Introduction

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77

Wireless connectivity checklist

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77

The printer does not print after the wireless configuration completes

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78

The printer does not print, and the computer has a third-party firewall installed

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78

The wireless connection does not work after moving the wireless router or printer

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78

Cannot connect more computers to the wireless printer

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78

The wireless printer loses communication when connected to a VPN

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79

The network does not appear in the wireless networks list

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79

The wireless network is not functioning

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79

Perform a wireless network diagnostic test

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79

Reduce interference on a wireless network

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80

Index

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81

vi

ENWW

Section	Page
Printer overview	9
Warning icons	10
Printer views	11
Printer front view	11
Printer back view	11
Control panel view	12
Base models	12
Wireless models	12
Printer specifications	14
Technical specifications	14
Supported operating systems	14
Mobile printing solutions	15
Printer dimensions	16
Power consumption, electrical specifications, and acoustic emissions	16
Operating-environment range	16
Printer hardware setup and software installation	17
Paper trays	19
Introduction	20
Load paper trays	20
Input tray	20
Load and print envelopes	21
Introduction	21
Print envelopes	21
Envelope orientation	21
Load and print labels	22
Introduction	22
Manually feed labels	22
Label orientation	22
Supplies, accessories, and parts	23
Order supplies, accessories, and parts	24
Ordering	24
Supplies and accessories	24
Replace the toner cartridge	25
Cartridge information	25
Remove and replace the toner cartridge	25
Print	29
Print tasks (Windows)	30
How to print (Windows)	30
Manually print on both sides (Windows)	31
Print multiple pages per sheet (Windows)	31
Select the paper type (Windows)	32
Print tasks (OS X)	33
How to print (OS X)	33
Manually print on both sides (OS X)	33
Print multiple pages per sheet (OS X)	33
Select the paper type (OS X)	34
Mobile printing (wireless models only)	35
Introduction	35
Wi-Fi Direct	35
Enable or disable Wi-Fi Direct	36
Change the printer Wi-Fi Direct name	37
AirPrint	37
Android embedded printing	38
Manage the printer	39
Change the printer connection type (Windows)	40
Advanced configuration with HP Embedded Web Server (EWS) and HP Device Toolbox (Windows)	41
Advanced configuration with HP Utility for OS X	43
Open HP Utility	43
HP Utility features	43
Configure IP network settings	45
Introduction	45
Printer sharing disclaimer	45
View or change network settings	45
Rename the printer on a network	45
Manually configure IPv4 TCP/IP parameters	46
Printer security features	47
Introduction	47
Assign or change the system password using the HP Embedded Web Server	47
Energy-conservation settings	49
Introduction	49
Set the Sleep/Auto Off After Inactivity setting	49
Set the Shut Down After Inactivity delay and configure the printer to use 1 watt or less of power	50
Set the Delay Shut Down setting	51
Update the firmware	52
Update the firmware using the Firmware Update Utility	52
Solve problems	53
Customer support	54
Laser Warning	55
Interpret control-panel light patterns	56
Restore the factory-set defaults	58
A “Cartridge is low” or “Cartridge is very low” message displays	59
Change the “Very Low” settings	59
Order supplies	60
Printer does not pick up paper or misfeeds	61
Introduction	61
The product does not pick up paper	61
The product picks up multiple sheets of paper	61
Clear paper jams	62
Introduction	62
Jam locations	62
Experiencing frequent or recurring paper jams?	63
Clear jams from the input tray	65
Clear jams from inside the product	67
Clear jams from the output areas	69
Improve print quality	71
Introduction	71
Update the printer firmware	71
Print from a different software program	71
Check the paper-type setting for the print job	72
Check the paper type setting on the printer	72
Check the paper type setting (Windows)	72
Check the paper type setting (OS X)	72
Check toner-cartridge status	72
Cartridge cleaning	73
Print a cleaning page	74
Visually inspect the toner cartridge	74
Check paper and the printing environment	74
Step one: Use paper that meets HP specifications	74
Step two: Check the environment	75
Adjust Print Density	75
Resolving print quality problems	77
Introduction	77
Troubleshoot print quality problems	77
Solve wireless network problems	85
Introduction	85
Wireless connectivity checklist	85
The printer does not print after the wireless configuration completes	86
The printer does not print, and the computer has a third-party firewall installed	86
The wireless connection does not work after moving the wireless router or printer	86
Cannot connect more computers to the wireless printer	86
The wireless printer loses communication when connected to a VPN	87
The network does not appear in the wireless networks list	87
The wireless network is not functioning	87
Perform a wireless network diagnostic test	87
Reduce interference on a wireless network	88

HP LaserJet Pro M14-M17 User Guide - Page 8

Adjust Print Density, The wireless printer loses communication when connected to a VPN

Page 8 highlights