9
Solve problems
...........................................................................................................................................
89
Customer support
................................................................................................................................................
90
Control panel help system (touchscreen models only)
......................................................................................
91
Restore the factory-set defaults
........................................................................................................................
92
A Cartridge is low or Cartridge is very low message displays on the product control panel
.............................
93
Enable or disable the Very Low settings
..........................................................................................
93
Product does not pick up paper or misfeeds
......................................................................................................
95
The product does not pick up paper
.................................................................................................
95
The product picks up multiple sheets of paper
................................................................................
95
The document feeder jams, skews, or picks up multiple sheets of paper
......................................
95
Clean the pickup rollers and separation pad in the document feeder
.............................................
96
Clear jams
............................................................................................................................................................
98
Jam locations
....................................................................................................................................
98
Experiencing frequent or recurring paper jams?
..............................................................................
98
Clear jams in the document feeder
.................................................................................................
100
Clear jams in the toner-cartridge area
...........................................................................................
102
Clear jams in the output bin
............................................................................................................
105
Clear jams in the duplexer
..............................................................................................................
108
Improve print quality
.........................................................................................................................................
110
Print from a different software program
.......................................................................................
110
Set the paper-type setting for the print job
...................................................................................
110
Check the paper-type setting (Windows)
.....................................................................
110
Check the paper type setting (OS X)
.............................................................................
111
Check the toner-cartridge status
...................................................................................................
111
Clean the product
............................................................................................................................
111
Print a cleaning page
....................................................................................................
111
Check the scanner glass for dirt and smudges
............................................................
112
Inspect the toner cartridge for damage
.........................................................................................
112
Check the paper and printing environment
....................................................................................
113
Use paper that meets HP specifications
......................................................................
113
Check the product environment
...................................................................................
113
Check other print job settings
.........................................................................................................
113
Check the EconoMode settings
....................................................................................
113
Try a different print driver
..............................................................................................................
115
Improve copy and scan quality
.........................................................................................................................
116
Check the scanner glass for dirt and smudges
...............................................................................
116
Check the paper settings
................................................................................................................
116
Optimize for text or pictures
..........................................................................................................
116
Edge-to-edge copying
....................................................................................................................
117
Clean the pickup rollers and separation pad in the document feeder
...........................................
118
Improve fax image quality
................................................................................................................................
119
vi
ENWW