HP LaserJet Pro MFP M25-M27 Getting Started Guide - Page 4

Troubleshooting User guide The user guide includes printer usage and troubleshooting information. It is available on the printer CD and on the web: 1. Go to: www.hp.com/support/ljM25-M27 2. Select the appropriate language, and then select the printer if prompted to, and then click User Guides. For Windows, the user guide is copied to the computer during the recommended software installation. Windows® XP, Windows Vista®, and Windows® 7 Click Start, select Programs or All Programs, select HP, select the folder for the HP printer, and then select Help. Windows® 8 On the Start screen, right-click an empty area on the screen, click All Apps on the app bar, click the icon with the printer's name, and then select Help. Check for firmware updates 1. Go to: www.hp.com/support/ljM25-M27 2. Select a printer or category from the list, and then click Drivers. 3. Select the operating system, and click the Next button. 4. Select Firmware, and click the Download button. Additional support resources For HP's all-inclusive help for the printer, go to: www.hp.com/support/ljM25-M27 • Solve problems • Find advanced configuration instructions • Download software updates • Join support forums • Find warranty and regulatory information • Access mobile printing resources W ired (Ethernet) network connection (optional) • Verify that the printer is attached to the correct network port using a cable of the correct length. • Verify that the lights next to the network port are lit. • Verify that the print driver is installed on the computer. • Test the network connection by pinging the network: Windows Click Start > Run. Type cmd, and press Enter. Type ping, type a space, type the printer IP address, and then press Enter. Example IP address: 192.168.0.1. To find the printer IP, see "Find the printer IP address." OS X Open the Network Utility, and type the IP address in the ping pane. Press Enter. Example IP address: 192.168.0.1. To find the printer IP, see "Find the printer IP address." • If the window displays round-trip times, the network is working. • If the ping does not work, try restarting the printer and recheck all of the connection steps. W ireless network connection (wireless models) • Verify that the network cable is not connected. The printer cannot connect to a wireless network when a network cable is connected. • Verify that the printer and wireless router are turned on and have power. Also make sure the wireless switch is turned on. • Verify that the printer is within the range of the wireless network. For most networks, the printer must be within 30 m (100 ft) of the wireless access point (wireless router). • Verify that the print driver is installed on the computer. • Verify that the computer and printer connect to the same wireless network. • For Mac, verify that the wireless router supports Bonjour. • Restart the wireless router. 4