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HP LaserJet Tank MFP 1005 User Guide - Page 45

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8 Solve problems This section suggests solutions to common problems. You can also get help from the HP Smart app. HP Smart provides alerts for printer issues (jams and other problems), links to help content, and options to contact support for additional assistance. For more information, see Use the HP Smart app to print, scan, and manage. If the suggestions do not solve the problems, try getting help using one of the support services, see HP support. HP support For the latest product updates and support information, visit the product specific links given in the table below. HP online support provides a variety of options for help with your printer: Table 8-1 HP support Icons Description Get software and drivers: Download software, drivers, and firmware you need for the printer. Ask the community: Join the community forums to find solutions, ask questions, and share tips. HP Diagnostic Tools: Use HP online tools to detect your printer and find recommended solutions. Table 8-2 Product support link Product name HP LaserJet Tank MFP 2602dn HP LaserJet Tank MFP 2602sdn HP LaserJet Tank MFP 2602sdw HP LaserJet Tank MFP 2604dw HP LaserJet Tank MFP 2604sdw HP LaserJet Tank MFP 2606dn HP LaserJet Tank MFP 2606sdn HP LaserJet Tank MFP 2606sdw HP LaserJet Tank MFP 1602w HP LaserJet Tank MFP 1604w HP LaserJet Tank MFP 1005 40 Chapter 8 Solve problems Support links hp.com/support/ljtmfp260x hp.com/support/ljtmfp160x hp.com/support/ljtmfp1005

Section	Page
Get started	6
Printer parts and locations (FB)	6
Printer parts and locations (sdn/sdw)	7
Printer parts rear	7
Control panel features (dn/dw/w/USB)	8
Control panel features (sdn/sdw)	10
Control panel display features	12
Use the HP Smart app to print, scan, and manage	13
Connect your printer	15
Connect your printer to a Wi-Fi network using HP Smart	15
Connect your printer to a Wi-Fi network using Wi-Fi Protected Setup (WPS)	15
Connect your printer to an Ethernet network	16
Connect your printer using a USB cable	16
Change wireless settings	17
Change the connection type (network models)	18
Load media	20
Load paper	20
Load envelopes	22
Load labels	23
Load an original on the scanner glass	24
Load an original in the document feeder (some models only)	25
Print	27
Print from a Windows computer	27
Print from a Mac computer	27
Print with mobile devices	28
Copy and scan	29
Make a copy	29
Copy an identification (ID) card	29
Scan using HP Smart (iOS/Android, Windows 10, and macOS)	31
Scan using the HP Scan software (Windows 7)	32
Configure your printer	33
Use Web Services	33
Update the printer	34
Configure the printer using EWS	34
Manage toner, media, and parts	38
Check and refill the toner	38
Replace the imaging drum	43
Order supplies, accessories, and parts	43
Solve problems	45
HP support	45
Interpreting Error Codes	46
Print reports	53
Restore original factory defaults and settings	54
Printer does not pick up paper or misfeeds	54
Clear paper jams	57
Improve print quality	63
Resolving print quality problems	65
Improve copy and scan image quality	70
Solve wireless network problems	71
Solve Ethernet connection problems	74
Printer specifications	76
Technical specifications	76
System requirements	76
Printer dimensions	76
Power consumption, electrical specifications, and acoustic emissions	77
Operating-environment range	77
Warning icons	78
Laser Warning	78
Service and support	79
HP limited warranty statement	79
HP's Premium Protection Warranty: HP LaserJet Tank Toner Reload Kit and HP Laser Imaging Drum limited warranty statement	91
HP policy on non-HP supplies	91
HP anticounterfeit Web site	91
End User License Agreement	92
Customer self-repair warranty service	96
Customer support	97
Environmental product stewardship program	98
Protecting the environment	98
Ozone production	98
Power consumption	98
Toner consumption	98
Paper use	99
Plastics	99
HP LaserJet print supplies	99
Paper	99
Material restrictions	99
Disposal of waste equipment by users (EU and India)	99
Electronic hardware recycling	100
Hardware recycling information (Brazil)	100
Chemical substances	100
Product Power Data per European Union Commission Regulation 1275/2008	100
SEPA Ecolabel User Information (China)	100
The regulation of the implementation on China energy label for printer, fax, and copier	101
Restriction on Hazardous Substances statement (India)	101
WEEE (Turkey)	101
The Table of Hazardous Substances/Elements and their Content (China)	102
Material Safety Data Sheet (MSDS)	102
EPEAT	103
Declaration of the Presence Condition of the Restricted Substances Marking (Taiwan)	103
For more information	104
Regulatory information	105
Regulatory statements	105