HP Latex 800 User Guide

HP Latex 800 Manual

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  • HP Latex 800 | User Guide - Page 1
    HP Latex 700 Printer Series HP Latex 800 Printer Series User Guide
  • HP Latex 800 | User Guide - Page 2
    to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors
  • HP Latex 800 | User Guide - Page 3
    contents 1 Introduction ...1 Welcome to your printer ...2 Printer models ...2 Documentation ...3 Safety precautions ...3 Main printer components ...8 Front panel ...20 HP PrintOS ...27 Embedded Web Server ...28 Connectivity and software instructions ...30 Advanced network configuration ...32 Turn
  • HP Latex 800 | User Guide - Page 4
    Online search ...91 HP Media Locator ...93 Generic different 700 and 800 series printers 103 ICC printer usage information ...112 Get printer accounting information ...113 Check usage from PrintOS PrintBeat ...114 Check usage statistics for a job ...114 Check cost assignment ...114 7 Troubleshoot
  • HP Latex 800 | User Guide - Page 5
    700W and 800W models only 163 10 Troubleshoot ink-system issues ...170 Cannot insert an ink cartridge (700 series) ...171 Cannot insert an ink cartridge (800 series 194 Clean the exterior of the printer ...194 Clean the curing modules (PMK14) ...195 Service maintenance ...195 12 Customer Self-Repair
  • HP Latex 800 | User Guide - Page 6
    Automatic firmware updates ...226 14 Move or store the printer ...227 Move the printer ...227 Store the printer ...229 15 Supplies and accessories ...231 Order ink supplies ...231 Disposal instructions ...232 16 Troubleshoot other issues ...234 Printer cannot get an IP address ...235 Cannot access
  • HP Latex 800 | User Guide - Page 7
    Index ...250 ENWW vii
  • HP Latex 800 | User Guide - Page 8
    viii ENWW
  • HP Latex 800 | User Guide - Page 9
    ● Welcome to your printer ● Printer models ● Documentation ● Safety precautions ● Main printer components ● Front panel ● HP PrintOS ● Embedded Web Server ● Connectivity and software instructions ● Advanced network configuration ● Turn the printer on and off ● Restart the printer ● How to print
  • HP Latex 800 | User Guide - Page 10
    with the printer HP Latex 700 and 700W HP Latex User Maintenance Kit Optional accessories HP Latex Textile Kit HP Latex Ink Collector HP Latex Wiper Roller HP Latex 800 and 800W HP Latex User Maintenance Kit HP Latex Beacon HP Latex Textile Kit HP Latex Ink Collector HP Latex Wiper Roller
  • HP Latex 800 | User Guide - Page 11
    HP 873 Latex Eco-Carton Ink Cartridges HP Latex Maintenance Cartridge Documentation The following documents can be downloaded from http://www.hp.com/go/latex700/manuals/ or http://www.hp.com/go/latex800/manuals/: ● Introductory information ● Site preparation guide ● Printer assembly instructions
  • HP Latex 800 | User Guide - Page 12
    printer uses two power cords. Unplug both power cords before servicing the printer. To avoid the risk of electric shock: ● The printer must preparation guide. Do not use a power strip (relocatable power tap) to connect both power cords. ● Use only the power cords supplied by HP with the printer. Do
  • HP Latex 800 | User Guide - Page 13
    will not fall into the printer. ● Take care that sleeves or gloves do not get caught in the printer's moving parts. ● Avoid the safety data sheets available at http://www.hp.com/go/msds to identify the chemical ingredients " section of the site preparation guide; see Documentation on page 3.
  • HP Latex 800 | User Guide - Page 14
    lifter). Ink handling HP recommends that you wear gloves when handling ink system components. Warnings and cautions The following symbols are used in this manual to ensure the proper use of the printer and to prevent the printer from being damaged. Follow the instructions marked with these symbols
  • HP Latex 800 | User Guide - Page 15
    be connected to earthed mains outlet only. Refer servicing to qualified service personnel. Disconnect all power cords before servicing. No operator serviceable parts inside the printer. Before starting, read and follow the operating and safety instructions. This label is located on the e-box. Risk
  • HP Latex 800 | User Guide - Page 16
    hazard. Heating modules operate at hazardous voltages. Disconnect all power sources before servicing. This label is located on the curing control PCA enclosure. For service personnel only. Electric shock hazard. The printer has two input power cords. Power supplies operate at hazardous voltages
  • HP Latex 800 | User Guide - Page 17
    Front view (700) 1. Curing module 2. Front panel 3. Maintenance cartridge door 4. Eco-Carton ink cartridge 5. Loading table 6. Take-up reel ENWW Main printer components 9
  • HP Latex 800 | User Guide - Page 18
    Front view (700W) 1. Curing module 2. Front panel 3. Maintenance cartridge door 4. Eco-Carton ink cartridge 5. Ink mix container 6. Water tank 7. White printhead storage system 8. Loading table 9. Take-up reel 10 Chapter 1 Introduction ENWW
  • HP Latex 800 | User Guide - Page 19
    Front view (800) 1. Beacon 2. Front panel 3. Maintenance cartridge door 4. Eco-Carton ink cartridge 5. Loading table 6. Take-up reel 7. Curing module ENWW Main printer components 11
  • HP Latex 800 | User Guide - Page 20
    Front view (800W) 1. Beacon 2. Front panel 3. Maintenance cartridge door 4. White Eco-Carton ink cartridge 5. Water tank 6. White printhead storage system 7. Color Eco-Carton ink cartridge 8. Loading table 9. Take-up reel 10. Curing module 12 Chapter 1 Introduction ENWW
  • HP Latex 800 | User Guide - Page 21
    Rear view (700) 1. Condensation collector 2. Power switch and power socket 3. Sockets for communication cables and optional accessories ENWW Main printer components 13
  • HP Latex 800 | User Guide - Page 22
    Rear view (700W) 1. Condensation collector 2. Power switch and power socket 3. Sockets for communication cables and optional accessories 14 Chapter 1 Introduction ENWW
  • HP Latex 800 | User Guide - Page 23
    Rear view (800) 1. Beacon 2. Condensation collector 3. Power switch and power socket 4. Sockets for communication cables and optional accessories ENWW Main printer components 15
  • HP Latex 800 | User Guide - Page 24
    Rear view (800W) 1. Beacon 2. Condensation collector 3. Power switch and power socket 4. Sockets for communication cables and optional accessories 16 Chapter 1 Introduction ENWW
  • HP Latex 800 | User Guide - Page 25
    Carriage view (700 and 800) 1. Optimizer printhead 2. Overcoat printhead 3. Color printheads 4. Encoder sensor 5. Line sensor 6. HP Embedded Spectrophotometer ENWW Main printer components 17
  • HP Latex 800 | User Guide - Page 26
    Carriage view (700W and 800W) 1. Optimizer printhead 2. Overcoat printhead 3. Color printheads 4. White printheads Loading accessory 5. Encoder sensor 6. Line sensor 7. HP Embedded Spectrophotometer The loading accessory helps you to load some substrate types that are difficult to load without it
  • HP Latex 800 | User Guide - Page 27
    so that you can easily see whether it is working normally. If there is a problem, the beacon color gives some indication of what kind of problem it is. To install the beacon, see the printer assembly instructions. Beacon color Green Blinking green Yellow Blinking yellow Red Blinking red All lit All
  • HP Latex 800 | User Guide - Page 28
    the home screen: ● At the top left of the screen is a message showing the printer status or the most important current alert. Tap this message to see a list of all You can tap an alert to get help in solving the problem. ● At the top right, tap to turn on or off the print-zone illumination light.
  • HP Latex 800 | User Guide - Page 29
    specific uses of the front panel can be found throughout this guide. Change the language of the front panel Two methods are available to Language. ● If you cannot understand the current front panel language, start with the printer turned off. Turn it on. As soon as the icon appears, press it for
  • HP Latex 800 | User Guide - Page 30
    default period of time it waits is 13 minutes. To change the time the printer waits before it goes into sleep mode, go to the front panel and tap the Embedded Web Server on page 29. Restore factory settings To restore the printer settings to their original values as set in the factory, go to the
  • HP Latex 800 | User Guide - Page 31
    Expiration date ● Supported ink cartridges These are the possible ink cartridge status messages that you can see on the front panel: ● OK: The cartridge is working normally, with no known problems. ● Missing: There is no cartridge present, or it is not correctly connected to the printer. ● Low: The
  • HP Latex 800 | User Guide - Page 32
    the status of a printhead The printer automatically checks and services the printheads after each print. Follow no known problems. ● Missing: There is no printhead present, or it is not correctly installed in the printer. ● Reseat suitable type for use with your printer. ● Non-HP ink: Ink from a used,
  • HP Latex 800 | User Guide - Page 33
    to do this about once every six months, or if you notice any trouble in accessing files on the hard disk. To execute the file system check, > File system check. If the printer is aware of damage to the file system, for instance after a severe software problem, it may start a file system check
  • HP Latex 800 | User Guide - Page 34
    is judged to be the most important. An alert may require you to perform a maintenance operation; see Printer maintenance on page 173. The following alerts require a service engineer: ● Curing modules cleaning (alternatively, this can be done by anyone who has obtained an appropriate certification
  • HP Latex 800 | User Guide - Page 35
    the benefits of the completely new HP PrintOS, your cloud-based print production operating system. If you need help to connect your printer to HP PrintOS, see https://intercom.help/ hp-printos/en/articles/2681524-adding-your-hp-latex-100-300-500-series-printer-to-hp-printos. ENWW HP PrintOS 27
  • HP Latex 800 | User Guide - Page 36
    Web Server is a Web server running inside the printer. You can use it to obtain printer information, manage settings and presets, and upload new firmware. Service engineers can use it to retrieve internal information that helps to diagnose printer problems. You can access the Embedded Web Server
  • HP Latex 800 | User Guide - Page 37
    , and Japanese. It uses the language that you specified in your Web browser options. If it cannot support that language, it uses the language chosen in your printer. If it cannot support that language either, it uses English. To change the language, change your Web browser's language setting. To
  • HP Latex 800 | User Guide - Page 38
    instructions Connection method Your printer from your printer, you should use equipment that supports 1000TX Full necessary, to change the settings manually. This can also be done printer network configuration on paper. This can be done from the front panel: tap , then Internal prints > Service
  • HP Latex 800 | User Guide - Page 39
    printer using this address, it is not recommended. It is possible to assign a manual IPv6 address to the printer www2.hp.com/bc/docs/support/ printer functions described in this guide, such as the Embedded Web Server. RIP software installation Install the RIP software by following the instructions
  • HP Latex 800 | User Guide - Page 40
    manually configure the link using the printer's front panel, or through other configuration tools once network communication is established. The printer can support For instructions, see the HP Jetdirect Print Servers Administrator's Guide for your print server model. After the printer is configured
  • HP Latex 800 | User Guide - Page 41
    HP Jetdirect Print Servers Administrator's Guide for your print server model. LEDs The printer activity. Link troubleshooting If the printer does not printer will attempt to automatically configure itself onto the network at the proper speed and communication mode. ● OFF: You must manually
  • HP Latex 800 | User Guide - Page 42
    to identify the device. This name is listed on the HP Jetdirect configuration page. The default host name is NPIxxxxxx, where Manual) Configure parameters directly from the printer control panel: IP Address: The unique IP address of the printer (n.n.n.n). Subnet Mask: The subnet mask for the printer
  • HP Latex 800 | User Guide - Page 43
    169.254.x.x is set. Legacy: The address 192.0.0.192 is set, consistent with older HP Jetdirect devices. Specify the IP address (n.n.n.n) of a Primary DNS Server. NOTE: This item appears only if Manual configuration is a higher priority than DHCP in the Config. Precedence table, configured through
  • HP Latex 800 | User Guide - Page 44
    , check that you have configured it correctly in your HP Latex network settings at the printer's front panel. To specify a proxy server, enter its contact your Independent Service Provider (ISP) for the proxy server address. Type the port number used by the proxy server for client support. The port
  • HP Latex 800 | User Guide - Page 45
    halfduplex selection is not supported.) 10T Half: 10 Mbps services embedded in the printer are listed below. For the latest features and services, visit http://www.hp.com/go/jetdirect. ● Configuration and Management - BootP/DHCP (IPv4 only) - DHCPv6 - TFTP (IPv4 only) - Web Proxy (Automatic/Manual
  • HP Latex 800 | User Guide - Page 46
    HP-proprietary TCP ports 9100, 9101, 9102) ● Security - SNMP v3 - SSL/TLS - Firewall Turn the printer on and off To turn on the printer, ensure that the power switch at the rear of the printer the printer turned off for a long period of time (this does not apply to the 700W and 800W printers), you
  • HP Latex 800 | User Guide - Page 47
    10 seconds. Otherwise, the front panel, power button, and speaker may not work correctly. 2. Turn on the power switch at the rear of the printer. 3. If the front panel does not activate, press the power button. How to print (overview) 1. Load the substrate. The printheads are automatically aligned
  • HP Latex 800 | User Guide - Page 48
    usually the company that sold you the printer). If this is not the case in your country, contact HP Support on the Web as shown above. Help is also available to you by telephone. What to do before you call: ● Review the troubleshooting suggestions in this guide. ● Review your RIP's documentation, if
  • HP Latex 800 | User Guide - Page 49
    HP Support telephone number is available on the Web: please visit http://welcome.hp.com/country/us/en/ wwcontact_us.html. Service information The printer can produce on request a list of many aspects of its current status, some of which may be useful to a service engineer trying to fix a problem
  • HP Latex 800 | User Guide - Page 50
    the substrate ● Overview ● How to store and handle substrate ● Load a roll into the printer ● Porous substrates ● Ink collector ● Loading accessory ● Assisted manual load ● Edge holders ● Unload a roll from the printer ● How to lift the pinchwheels ● Take-up reel ● Wiper roller ● View information
  • HP Latex 800 | User Guide - Page 51
    of printing materials, all of which are referred to in this guide as substrates. Substrate tips Choosing the correct substrate for your needs leading edge of the roll to the core just before removing the roll from the printer. You can keep the roll taped during storage. If the roll starts to unwind
  • HP Latex 800 | User Guide - Page 52
    When printing a series of jobs, do not let the printed substrate obstruct the output path: this can cause severe print-quality defects. ● HP recommends using the printer manually without using the front panel could damage the printer. Do this only when necessary to clear a substrate jam. Supported
  • HP Latex 800 | User Guide - Page 53
    Banner Generic PP & PE Synthetics Generic Polyester Film Generic Backlit Polyester Film Generic Paper Generic Coated Paper Generic Backlit Paper Supported HP substrates Key to application categories 1. Trade show and event displays 2. Backlit displays 3. Fleet graphics and vehicle wraps 4. Signage
  • HP Latex 800 | User Guide - Page 54
    Gloss GP Base film: 86 microns (3.4 mil) DSPE low-profile air-release paper liner: 160 g/m² HP Prime Matte Air GP Base film: 86 microns (3.4 mil) DSPE low-profile air-release paper liner: 160 g/m² HP Prime Matte Air GR Base film: 86 microns (3.4 mil) DSPE low-profile air-release paper liner: 160
  • HP Latex 800 | User Guide - Page 55
    280 g/m² 45.7 m (150 ft) and 91.4 m (300 ft) ● ● ● HP Permanent Matte Adhesive Vinyl Without liner: 121 microns (4.8 mil) • 150 g/m² With liner: 266 g/m² 45.7 m (150 ft) and 91.4 m (300 ft) ● ● ● HP Premium Removable Gloss Adhesive Vinyl Without liner: 96 microns (3.8 mil) • 136 g/m² • 45
  • HP Latex 800 | User Guide - Page 56
    microns (8.7 mil) • 285 g/m² • 30.5 m (100 ft) HP Everyday Blockout Display Film 248 microns (9.8 mil) • 220 g/m² HP fabrics HP Light Fabric 381 microns (15 mil) • 218 g/m² • 45.7 m (150 ft) HP Durable Backlit Fabric 152 microns (6 mil) • 147 g/m² HP wall coverings HP PVC-free Wall Paper 177 microns
  • HP Latex 800 | User Guide - Page 57
    Plus Matte Paper, 3-in Core 264 microns (10.4 mil) • 210 g/m² (55 lb) • 61 m (200 ft) HP Professional Gloss Photo Paper 248 microns (9.8 mil) • 275 g/m² • 30.5 m (100 ft) HP Professional Satin Photo Paper 248 microns (9.8 mil) • 275 g/m² • 30.5 m (100 ft) Application categories 1 2 3 4 5 6 7 8 9 10
  • HP Latex 800 | User Guide - Page 58
    portfolio, and to order, see http://HPLFMedia.com. ● For substrate solutions with ColorPRO technology, see http://ColorPROtechnology.com/. ● HP PVC-free Wall Paper printed with HP Latex Inks is rated A+ according to Émissions dans l'air intérieur, which provides a statement of the level of emission
  • HP Latex 800 | User Guide - Page 59
    to unwind, it can become difficult to handle. Load a roll into the printer TIP: To load a roll of textile substrate, see Loading accessory on page curl, you should follow the manual loading procedure to reduce the risk of substrate jams and printhead crashes; see Assisted manual load on page 71. 1.
  • HP Latex 800 | User Guide - Page 60
    b. Remove the right and left hub 3 inch assemblies. c. Install the right and left hub 2 inch assemblies. d. Install the central screws (manually or using a flat screwdriver) on both sides. 4. Put the roll onto the table. 52 Chapter 3 Handle the substrate ENWW
  • HP Latex 800 | User Guide - Page 61
    have set; but you can choose to continue loading. ● Length tracking: If you check the box and give the length of your roll, the printer calculates the spare paper when printing and reports the remaining length. See Substrate length tracking on page 86. ● Print zone: Choose Platen or Ink collector
  • HP Latex 800 | User Guide - Page 62
    : See Loading accessory on page 65. ● Assisted manual load for stiff or curly substrates: See Assisted manual load on page 71. ● Use edge holders: you have made your choices, instructions are displayed. 9. Insert the leading edge of the substrate into the printer's substrate path. WARNING! Take
  • HP Latex 800 | User Guide - Page 63
    may ask you to correct problems with skew or tension. In case of a problem during this process, lifting the window will pause the load procedure and release the substrate so that you can correct its position manually. 13. Wait until the substrate emerges from the printer. WARNING! Take care not to
  • HP Latex 800 | User Guide - Page 64
    indicates that it is ready for printing. 16. 800 series only: Rotate the substrate pivot system inside the printer. Porous substrates Porous substrates may be used with the printer and the ink collector, with which you must use the take-up reel. Printing on porous substrates is optimized by using
  • HP Latex 800 | User Guide - Page 65
    5. Open your RIP software. 6. Download the test file from inside the printer: http://printerIP/hp/device/webAccess/images/ Ink_trespassing_check.pdf, where printerIP is the IP address of your printer. 7. Print the test file using the number of passes and substrate preset that you intend to use in
  • HP Latex 800 | User Guide - Page 66
    Uninstall the platens It is necessary to remove all the platens, because they are not compatible with the ink collector. 1. Lift the curing module. 2. Pull up the safety lever on the left-hand side of the platen. 3. Press down the platen with both hands and pull it towards you. Then the platen will
  • HP Latex 800 | User Guide - Page 67
    the ink-collector hooks with the spring holders. 3. Press down the ink collector with both hands and simultaneously push it towards the back of the printer. 4. Install all seven ink collectors. 5. Once installed, ensure that all the ink collectors are at the same level. ENWW Ink collector 59
  • HP Latex 800 | User Guide - Page 68
    6. Close the safety lever (down position). CAUTION: If you feel resistance when closing the lever, do not try to force it. Ensure that all print-zone parts have been correctly assembled. 7. Lower the curing module. Uninstall an ink collector 1. Lift the curing module. 60 Chapter 3 Handle the
  • HP Latex 800 | User Guide - Page 69
    down the ink collector with both hands and pull it towards you. Then the ink collector will come up. 4. Remove the ink collector from the printer. Install the platens 1. Ensure that the safety lever is open (up position). ENWW Ink collector 61
  • HP Latex 800 | User Guide - Page 70
    2. Adjust the platen with the spring. 3. Press down the platen with both hands and push it towards the rear of the printer. 4. When you have installed all the platens, check that they are all well adjusted and that there are no gaps between them. 62 Chapter 3 Handle the substrate ENWW
  • HP Latex 800 | User Guide - Page 71
    5. Close the safety lever (down position). CAUTION: If you feel resistance when closing the lever, do not try to force it. Ensure that all print-zone parts have been correctly assembled. 6. Lower the curing module. Uninstall the ink collector consumables 1. Lift the curing module. ENWW Ink
  • HP Latex 800 | User Guide - Page 72
    2. Push in both small tabs, then pull up. 3. Remove the ink collector consumables from the printer. 4. Clean the ink collector support. Install the ink collector consumables 1. Place the central part into the ink collector. 64 Chapter 3 Handle the substrate ENWW
  • HP Latex 800 | User Guide - Page 73
    be used whether or not you decide to use the loading accessory. Loading substrate with the loading accessory 1. At the front panel, tap Manual feed & deskew. , then Load > Substrate configuration. In the LOADING OPTIONS section, tap 2. Scroll down to the ACCESSORIES section and turn on Loading
  • HP Latex 800 | User Guide - Page 74
    3. Select the category and name of the substrate that you intend to load. NOTE: Select the same substrate name that you are using in your RIP software. 4. Lift the curing module. 5. Insert the loading accessory up to the end of the platen. 6. Open the flaps, and insert the leading edge of the
  • HP Latex 800 | User Guide - Page 75
    front panel to advance the substrate until it falls from the curing module. The loading accessory passes through the printer's substrate path with the substrate. 10. After passing through the printer, the loading accessory can be removed by hand. 11. Align the right edge of the substrate with the
  • HP Latex 800 | User Guide - Page 76
    loading accessory option checked. Follow the instructions in Load a roll onto the take-up reel on page 79 to minimize skew. 13. If you are loading transparent substrate without opaque borders, you are asked to enter the width of the substrate. 14. The printer calibrates the substrate advance. NOTE
  • HP Latex 800 | User Guide - Page 77
    3. Load the accessory until the tip reaches the cutter rail, then tap Continue. This lowers the pinchwheels to hold the accessory in place. TIP: Load the self-adhesive vinyl with the liner down (as for a normal print), to simplify the attachment of the fabric. 4. Remove the substrate's liner. TIP:
  • HP Latex 800 | User Guide - Page 78
    , tapping the down arrow on the front panel to advance the substrate until the leading edge reaches the roll. TIP: While advancing the substrate, manually unwind the input roll to prevent the fabric from detaching from the accessory. TIP: Pull the tip of the accessory when it reaches the curing
  • HP Latex 800 | User Guide - Page 79
    substrate faces outwards. In other cases, you are recommended to use the normal loading procedure. See Load a roll into the printer on page 51. To start the assisted manual load procedure, you need to have a roll loaded on the pivot table rewinder. The normal minimum substrate width is 23 inches
  • HP Latex 800 | User Guide - Page 80
    the leading edge of the substrate above the input roller, making sure the substrate remains taut during the process. Avoid rewinding the substrate manually, unless the printer asks you to do so. 4. Feed in the substrate until it reaches the printing platen (open the window to help pull the substrate
  • HP Latex 800 | User Guide - Page 81
    of 7 mm (0.3 in) in the RIP when using edge holders, otherwise the printer could try to print on the edge holders. IMPORTANT: If you choose to use appears when the Use edge holders checkbox has been checked). Otherwise, the printer may detect the wrong roll width. The edge holders should be placed on
  • HP Latex 800 | User Guide - Page 82
    2. Place an edge holder into the small gap on the left of the platen module or ink collector. 3. Press the front of the edge holder down into the gap until it fits onto the rail. 4. Slide the edge holder onto the platen module or ink collector, from its left position, as far to the right as possible
  • HP Latex 800 | User Guide - Page 83
    edge holder. Misalignment could result in a substrate jam, or damage to the substrate or to the printheads. 1. Load the substrate (see Load a roll into the printer on page 51). 2. Open the print-zone window. ENWW Edge holders 75
  • HP Latex 800 | User Guide - Page 84
    edges of the substrate. 4. Align the groove in the middle of the edge holder with the edge of the substrate. To avoid possible jams, HP recommends that the substrate's lateral edge is completely under the edge holder's surface. 5. Close the print-zone window. 76 Chapter 3 Handle the substrate ENWW
  • HP Latex 800 | User Guide - Page 85
    deformed, causing problems such as printhead crashes. 1. If you used the take-up reel during printing, unload the printed roll from the take-up reel. See Unload the take-up reel on page 82. 2. 800 series only: Rotate the pivot system so that the input roll is accessible. 3. On the printer's front
  • HP Latex 800 | User Guide - Page 86
    5. When the printer has rewound the roll, remove the left hub from the roll. 6. Remove the roll . ● The tape or glue at the end of the substrate may stick to the curing mechanism. ● If the printer goes into sleep mode with the core detached, then when waking up it will be as if there is no substrate
  • HP Latex 800 | User Guide - Page 87
    lift the pinchwheels to release the substrate, go to the front panel and tap released. , then Substrate Once the pinchwheels are released, move the substrate manually. When you finish the process, tap Done. Take-up reel Load a roll onto the take-up reel NOTE: The take-up reel is enabled by
  • HP Latex 800 | User Guide - Page 88
    2. 800 series only: Insert the left hub into the core. Press laterally to ensure that it is tightly inserted. 700 series only a. Insert the left hub into the core. Press laterally to ensure that it is tightly inserted. b. Raise the brake lever so that the hub
  • HP Latex 800 | User Guide - Page 89
    reel core. 4. Pull down the center of the substrate's leading edge to straighten the substrate. Do not attempt to pull more substrate out of the printer. 5. Tape the leading edge of the substrate to the core in the center, then at each side. Make sure that the substrate is straight. NOTE
  • HP Latex 800 | User Guide - Page 90
    8. Tap the button on the front panel to advance the substrate again. NOTE: The normal mode of operation of the take-up reel when printing is to collect the substrate and, once it is tensioned, release some substrate back to provide optimal advance accuracy. Unload the take-up reel 1. Tap in the
  • HP Latex 800 | User Guide - Page 91
    4. 800 series only: Unlock the brake and remove the left hub from the roll, resting the roll on the table. 700 series only: Lower the brake lever and remove the left hub from the roll. 5. Remove the roll from the right hub. 6. Remove the roll from the printer. ENWW Take-up reel 83
  • HP Latex 800 | User Guide - Page 92
    to achieve the best performance for tiling applications. 1. Load the substrate as usual. 2. Load an empty core onto the take-up reel. TIP: 700 and 700W printers: Do not forget to close the brake. 3. Advance the substrate until the leading edge is level with the take-up reel. 4. Lift the pinchwheels
  • HP Latex 800 | User Guide - Page 93
    and forth from the Substrate menu to wipe that area before printing. ● 800 series only: To obtain the most benefit from the wiper roller, ensure that replacement unit. Then reset the Replace wiper roller counter in the printer's front panel. View information about the substrate On the front panel
  • HP Latex 800 | User Guide - Page 94
    and whether length tracking is set to Manual in the loading configuration screen ● The : ● Wiper roller replacement ● Take-up reel instructions If no substrate is loaded, the message Out roll. 1. When the roll is first loaded onto the printer, you have the option (in the Load Configuration screen)
  • HP Latex 800 | User Guide - Page 95
    NOTE: The cutter should be used only when the printer is in automatic mode. Do not use it in manual mode. Printing on textiles ● If you expect to print more than 10 m² per day, HP recommends purchasing the textile kit. Otherwise, you can perform manual loading with the loading accessory. See Loading
  • HP Latex 800 | User Guide - Page 96
    2. 3. 4. 5. 88 Chapter 3 Handle the substrate ENWW
  • HP Latex 800 | User Guide - Page 97
    6. 7. 8. 9. ENWW Printing on textiles 89
  • HP Latex 800 | User Guide - Page 98
    ● Add a new substrate preset ● Save your substrate presets in the cloud ● Delete a substrate preset ● Printing speed, tips and tricks ● Color calibration ● Color consistency between different 700 and 800 series printers ● ICC profiles ● Full calibration 90 Chapter 4 Substrate settings ENWW
  • HP Latex 800 | User Guide - Page 99
    , and automatically copied to supported RIP software whenever it is connected to the printer. The printer comes with substrate presets for the most commonly used generic substrates. Some presets may come preinstalled in your printer (such as HP Vinyl presets); use them only with the substrates
  • HP Latex 800 | User Guide - Page 100
    all previously installed and factoryprovided presets, and is ready for use. Some supported RIPs may implement a similar online substrate-preset search function accessing the same HP Media Locator database. Whether you use the printer's front panel search or RIP-based search does not matter: the end
  • HP Latex 800 | User Guide - Page 101
    database of substrate presets can also be accessed from a Web browser by visiting http://www.hp.com/go/mediasolutionslocator. This provides access to the database for different regions, printer models, applications, suppliers, substrate types, and so on. When you have located the substrate preset
  • HP Latex 800 | User Guide - Page 102
    from a generic preset in order to perform calibrations, even if you don't want to change any setting. The printer provides generic presets for the supported substrate categories: see Supported substrate categories on page 44. Clone a substrate preset You may wish to clone and edit a preset for
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    can make your own preset from scratch. The Add New Substrate wizard guides you to work out the best settings for your substrate. It first requests them. From this information, it creates the new preset. 1. Ensure that the printer is in the Ready state. 2. Stop the print queue. 3. Load your new
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    on a generic preset; If there are multiple generic presets in that category, the front panel asks you to choose one of them. 6. The front panel guides you through the subsequent steps to create your new preset. 7. The following screen is displayed. 96 Chapter 4 Substrate settings ENWW
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    and resistant to scratches. However, you intend to laminate your prints, you may not want to use any overcoat, as it decreases laminant adherence. ● Latex optimizer level: If you have bleed or coalescence, you can increase the optimizer level until you see a significant impact on gloss or color
  • HP Latex 800 | User Guide - Page 106
    Many of the main and advanced substrate settings are related to temperature control, since this is a critical area for correct printing results with latex inks on a wide variety of substrates. NOTE: There is a delay between making a change and seeing the results. See the front panel for actual
  • HP Latex 800 | User Guide - Page 107
    units of measurement, you may notice some discrepancies, as the printer works in Celsius and makes the conversion. Select the number Paper (up to 90 g/m²) Generic Coated Paper (more than 90 g/m²) HP PhotoRealistic Generic Blueback Paper Generic Wallcovering Non-Woven base Generic Wallcovering Woven
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    hp.com/go/latexmediafinder/. NOTE: After selecting the number of passes in the Add New Print Mode screen, make sure to reset your print mode to default category values for that print mode. Tips ● For fast layout proofing on low-cost not those that were supplied with the printer. To do so, tap the
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    following considerations: ● With fewer than 6 passes, the printer is more sensitive to substrate-advance problems, and you may need to reduce the ink quantity . ● Whenever the color calibration status is Obsolete. 700W and 800W printers only: Color calibration adjusts the results you get with
  • HP Latex 800 | User Guide - Page 110
    Color calibration may not work correctly with non-HP ink. Color calibration can be launched from to diagnose substrate-advance problems. ● Perform color calibrations with the printer in its normal environment and in typical condition. For example, calibrate when the printer has been printing for
  • HP Latex 800 | User Guide - Page 111
    on page 101. 2. Export the calibrated substrate preset. See HP Media Locator on page 93. 3. Import the substrate preset of step 2 into printer B. See HP Media Locator on page 93. 4. Color-calibrate the preset with printer B. ENWW Color consistency between different 700 and 800 series printers 103
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    the loaded substrate using the selected print mode. 2. The printed test chart is measured with the HP Embedded Spectrophotometer. 3. The color measurements are related to the target colorant values by the printer's firmware to generate the ICC profile. 4. The ICC profile is stored in the substrate
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    are met, the sequence starts when you tap the Start button. 6. Synchronize the RIP to ensure that the new ICC profile is downloaded from the printer. Note that ● ICC profiling is done at the highest-quality print mode. For example, if a cloned substrate contains 6p, 8p, and 12p print modes
  • HP Latex 800 | User Guide - Page 114
    5 Job queue management ● Job queue in the front panel - Job queue settings - Pause the job queue - Reprint - Reorder jobs - Select when to print a job - See job details - Adjust print settings - Job queue options - Default printing preferences - Job deletion 106 Chapter 5 Job queue management ENWW
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    Job queue in the front panel Tap on the home screen to view the job queue on the front panel. The print queue includes jobs that are being received, parsed, rendered, printed, already printed, and so on, organized by type of substrate. There are two clusters depending on the substrate type
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    , tap at the top right, then Settings. Pause the job queue You can pause the job queue by tapping and resume by tapping pause the printer while it is printing a job, or in between jobs. . There are two possibilities: you can If you pause a job while it is printing, you can
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    then Job management > When to NOTE: These options cannot be used with PostScript jobs. You can select from three options: ● After processing: The printer waits until the whole page has been processed, then starts to print. This is the slowest option, but ensures the best print quality in large
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    whether to delete jobs on hold after a specified time. Default printing preferences To define the default properties of jobs sent to your printer from remote locations, tap , then Default printing configuration. You can define settings in the following areas: Print quality, Color, Paper, Margins
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    Job deletion If the printer runs out of storage space for new jobs, the oldest printed jobs are on hold allows you to define the time after which these jobs will be removed (2-48 h). To delete a job manually, select the job and tap Delete in the menu. To delete all jobs, tap Delete all jobs in the
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    6 Retrieving printer usage information ● Get printer accounting information ● Check usage from PrintOS PrintBeat ● Check usage statistics for a job ● Check cost assignment 112 Chapter 6 Retrieving printer usage information ENWW
  • HP Latex 800 | User Guide - Page 121
    on page 114. ● Use a third-party application to request printer status, printer usage, or job accounting data from the printer through the Internet. The printer provides data in XML to the application whenever requested. HP provides a Software Development Kit to facilitate the development of such
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    frame and deep-dive into the job details. 6. Download the information into a CSV file for easy sharing. Check cost assignment 1. Ensure that your printer is registered with PrintOS (see HP PrintOS on page 27). 2. Access PrintOS at http://www.printos.com or by using the PrintOS Mobile App.. 3. Enter
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    7 Troubleshoot substrate issues ● Substrate cannot be loaded successfully ● Substrate is mispositioned ● Substrate has jammed ● Substrate is deformed or wrinkled ● Substrate has shrunk or expanded ● Substrate has
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    instructions , try assisted manual loading instead. The TIP: HP recommends not leaving the substrate loaded when the printer will printer, and load a new roll. Otherwise: 1. Turn off the printer at the front panel, then also switch off the power switch at the rear. 116 Chapter 7 Troubleshoot
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    . Cut the substrate if necessary. The pinchwheels should have lifted to simplify clearing the jam. If this has not happened, restart the printer with the window open to force the pinchwheel movement and the release of the substrate. CAUTION: Try to avoid pulling the substrate out through the
  • HP Latex 800 | User Guide - Page 126
    to cause an obstruction within the printer, it can often be cleared by loading a rigid substrate type into the printer. 11. If you find that you have print-quality problems after a jam, try realigning the , and 80 mmH2O for other substrate families. 118 Chapter 7 Troubleshoot substrate issues ENWW
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    in the same room in which the printer is located. Substrate has shrunk or expanded mm/m To solve the tiling problem and improve the repeatability of the printed size, HP recommends ensuring that the substrate- that will later be cut automatically or manually. When there is bow deformation, cutters
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    printer's cutter to cut and remove the substrate. Instead, cut the substrate manually as close as possible to the curing output, then remove the roll. If the problem remains after removing the substrate jam, unload the take-up reel from the front panel and load it again. 120 Chapter 7 Troubleshoot
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    8 Troubleshoot print-quality issues ● General printing advice ● Optimize print quality ● Improve print quality ● Most-common print-quality problems ENWW 121
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    problem: ● Ensure that the substrate type that you select on the front panel, and in your RIP software, is the same as the substrate type that is loaded in the printer do not solve your problem, there is more specific advice in the table below. 122 Chapter 8 Troubleshoot print-quality issues ENWW
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    : ● Generic solutions that readjust the printer. Each generic solution is a set problems after using Optimize print quality on page 123, you can follow a more hands-on print-quality troubleshooting As a last resort, you can clean a printhead manually with a soft, fiber-free cloth dampened with
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    but your own prints still have quality defects, the problem is probably not caused by the printheads. Check the Clean gently, with minimal pressure. ** Manual alignment only if the substrate does not support automatic printhead alignment (APA). For white Troubleshoot print-quality issues ENWW
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    not normally perfect, and does not need to be perfect: the printer is designed to perform well with some nozzles not functioning. However, if Use the same substrate type that you were using when you detected a problem. Or consider using vinyl gloss substrate for better visibility of the optimizer in
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    type that you were using when you detected a problem. 2. Check that the selected substrate type is the same as the substrate type that is loaded into the printer. 3. Go to the front panel and tap for vinyls and similar substrate families. 126 Chapter 8 Troubleshoot print-quality issues ENWW
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    with the new setting. What to do if problems persist If you still experience print-quality problems after applying the advice in this chapter, printer firmware is up to date. See Firmware update on page 225. ● Check that you have the correct settings in your software program. ● Call your service
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    fine adjustment. See Substrate-advance calibration plot on page 126. ● If the problem persists, you can decrease the ink density, and modify the optimizer level in these suggestions do not solve your problem, consider changing to another roll. 128 Chapter 8 Troubleshoot print-quality issues ENWW
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    attached to one of the printheads. Turn off the printer, then remove the printheads one at a time and remove on page 153). If necessary, align them manually. - Print the printhead status plot again. Identify the problem persists, call your service representative (see When you need help
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    Try the following suggestions to mitigate this problem: - Align the printheads. See Align the kind of banding is less visible when the printer is stable at high temperature (after more the cutter and advance the substrate manually about 100-150 mm before the Troubleshoot print-quality issues ENWW
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    disable the cutter and advance the substrate manually about 100-150 mm before the first print. - If the problem persists, check that all platens are well printing. This may solve the problem in some cases, as all the nozzles are refreshed whenever they enter the service station between passes. 2. Use
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    ), and align the printheads if necessary (see Align the printheads on page 153). ● If the problem persists, you can modify the optimizer level in the advanced substrate settings. ● Water evaporates slowly from Alignment status plot on page 125). 132 Chapter 8 Troubleshoot print-quality issues ENWW
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    consider using the edge holders (see Edge holders on page 73). If the problem appears only at the beginning of the print, try the following suggestions: ● that the substrate is stored in the same room in which the printer is located. NOTE: Several substrates are sensitive to ambient conditions (
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    and align the printheads if necessary (see Align the printheads on page 153). ● If the problem persists, you can decrease the ink density, modify the optimizer level, or increase the drying temperature wiper roller; if that fails, try a new roll. 134 Chapter 8 Troubleshoot print-quality issues ENWW
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    after the printer has been idle for some time (especially when the start of the print uses a lot of ink) This may be just a temporary problem: try left side of the second tile. This is a common issue of inkjet printers (both thermal inkjet and piezo inkjet), where there are slight color variations
  • HP Latex 800 | User Guide - Page 144
    . White-to-color misalignment This problem is seen only when printing a white layer over or under the color layer. The problem is that the white layer is not aligned with the color layer, and so some white is seen outside the color image. 136 Chapter 8 Troubleshoot print-quality issues ENWW
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    is caused by substrate deformation, try reducing the curing temperature for the most heatsensitive substrates. ● If the problem persists, you can try various ways of shrinking the white layer: - Recommended: Use your RIP's smart choke facility, and try setting it to 3 pixels. - Use
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    9 Handle the ink system ● 700 series ink system ● 800 series ink system ● Align the printheads ● Replace a printhead ● How to store and ship printheads ● Replace the maintenance cartridge ● Printing with white ink (700W and 800W models only) 138 Chapter 9 Handle the ink system ENWW
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    700 series ink system Eco-Carton ink cartridges The printer's eight Eco-Carton ink cartridges provide magenta, light magenta, black, yellow, light cyan, cyan, overcoat, and optimizer ink to the printheads. The 700W printer can also use white Eco-Carton ink cartridges. Each cartridge has a capacity
  • HP Latex 800 | User Guide - Page 148
    Latex printheads ● Optimizer printheads can be put into optimizer slots only, and can never be swapped to other slots, whether new or used. ● White-ink printheads (700W printers are automatically tested at regular intervals, and automatically serviced when necessary. This takes a little time and
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    NOTE: The maintenance cartridge is checked to detect end of roll when the printer is turned on and at the end of each print job. The printer will refuse to start a print job if it detects the end of the the condensation collector 1. At the front panel, tap , then . ENWW 700 series ink system 141
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    cartridges before they are empty could cause the printer to fail. If this happens, insert a new cartridge (genuine HP or compatible) to continue printing. Ink system tips For best results, always follow these guidelines: ● Follow the instructions on the front panel during installation. ● Shake the
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    continue printing. ● 700W printers only: The ink printer from moving. Remove an Eco-Carton ink cartridge 1. On the printer's front panel, tap , then Replace ink cartridges. Alternatively, tap , then Ink > Replace ink cartridges. 2. Push the cartridge that you want to remove. ENWW 700 series
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    service representative to prevent problems with the ink system. NOTE: Avoid touching the end of the cartridge that is inserted into the printer, as if it were inserted in the printer. 5. The front panel identifies the missing ink cartridge. IMPORTANT: 700W printers only: If the white ink cartridge
  • HP Latex 800 | User Guide - Page 153
    supplies is attributable to the use of non-HP, expired or refilled ink cartridge, HP is not responsible for the cost of replacement. ● Print quality may be impaired. ● The printer will be unable to estimate the ink level in the cartridge, and will report it as empty. ENWW 700 series ink system 145
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    to use refilled or non-HP ink cartridges, you will need to follow these instructions to make the printer use a cartridge that it cartridge is shown as empty with a warning sign. 800 series ink system Eco-Carton ink cartridges The printer's seven large Eco-Carton ink cartridges provide magenta,
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    cartridges. NOTE: This printer is designed for ink cartridges to be used until they are empty. Refilling cartridges prior to depletion could cause your printer to fail. If this happens, insert a new cartridge (either genuine HP or compatible) to continue printing. ENWW 800 series ink system 147
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    the printheads are automatically tested at regular intervals, and automatically serviced when necessary. This takes a little time and can occasionally of the device. CAUTION: If you want to remove a printhead from the printer and preserve it for later use, reinstall the cap and plug, but never
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    . NOTE: The maintenance cartridge is checked to detect end of roll when the printer is turned on and at the end of each print job. The printer will refuse to start a print job if it detects the end of the ink cartridges by tapping on the front panel's home screen. ENWW 800 series ink system 149
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    is working normally, with no known problems. ● Missing: There is no cartridge present, or it is not correctly connected to the printer. ● Low: The ink level is best results, always follow these guidelines: ● Follow the instructions on the front panel during installation. ● Avoid unnecessary removal
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    date (18 months of life), or when the printer requests it. See the ink cartridge information on the an Eco-Carton ink cartridge 1. On the printer's front panel, tap , then Replace large the cartridge. 3. Remove the empty cartridge from the printer. Insert an Eco-Carton ink cartridge NOTE: The
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    or ink delivery system malfunction. 3. Tear off the square cover, then fold the handle inwards. 4. Put the new cartridge into its correct place on the printer. 5. Check that the rubber part around the needle in the cartridge connector is clean. Clean gently with a cloth if necessary. 6. Connect the
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    (see Manual alignment on page 153) or perform the automatic alignment on a supported substrate of similar thickness first, then change to the special substrate. Alignment settings are retained through substrate changes until a new printhead alignment is performed. The HP Latex Optimizer can be
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    printer prints 32 rows labelled from A to AF. Inspect the print and write down the number of the straightest line in each row (for example, A:9). The first blocks of patterns printed on a grey background are used to align the HP Latex then Advanced calibrations > Manual printhead Enter each value
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    Replace a printhead Remove a printhead 1. On the printer's front panel, tap , then , then Replace printheads. 2. The carriage moves to the removal position. CAUTION: If the carriage remains in the removal position for more
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    5. Lift up the cover. This provides access to the printheads. 6. To remove a printhead, lift up the blue handle. 7. Using the blue handle, gently disengage the printhead, then gently pull it upwards until the printhead is released from the carriage. CAUTION: Do not pull abruptly. That action can
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    8. The front-panel display identifies the missing printhead. 9. Check whether the fluid interconnect tower has a lot of ink on it. If so, clean it with a lint-free cloth before inserting a new printhead. The fluid interconnect tower (B) is the structure into which the printhead (A) is inserted, and
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    2. The printhead is designed to prevent you from accidentally inserting it into the wrong slot. Check that the colored label on the printhead matches the colored label of the carriage slot into which the printhead is to be inserted. 3. Insert the new printhead into its correct slot in the carriage.
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    checking and preparing the printheads. The default routine process, when all printheads are changed, takes up to 18 minutes. If the printer identifies a problem when preparing the printheads, the process takes longer, up to 30 minutes. For a single printhead insertion, the time varies between 10
  • HP Latex 800 | User Guide - Page 168
    needle plug. ● Do not interchange colors, which can permanently damage nozzles. HP recommends storing the packaging material of each printhead (box, kid, nozzle cartridge when prompted to do so by the front panel. 1. On the printer's front panel, tap , then . 2. In the Maintenance Cartridge section,
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    . ● Always handle and store the replaced maintenance cartridge upright, facing up. WARNING! Make sure that the printer wheels are locked (the brake lever is pressed down) to prevent the printer from moving. 4. The maintenance cartridge has a handle on the front. To remove the cartridge, just slide
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    5. When you have slid it out partway, hold it on each side with both hands: it is heavy. IMPORTANT: Slide it out horizontally to avoid spills, as it is full of ink. 6. Store the old maintenance cartridge. 7. Remove the plastic cover from the new maintenance cartridge. 162 Chapter 9 Handle the ink
  • HP Latex 800 | User Guide - Page 171
    needs all the ink cartridges, printheads, and maintenance cartridge to be installed, and the printer window and maintenance cartridge door to be closed. Printing with white ink (700W and 800W models only) Printing with white ink is useful mainly when printing on non-white substrates, such as dark
  • HP Latex 800 | User Guide - Page 172
    two kinds of white ink cartridges, depending on your printer model: ● 1-liter Eco-Carton ink cartridges for 700W printers. There are two independent ink supplies: the top one times. White printheads need manual cleaning periodically, in addition to the automatic servicing that all printheads receive.
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    ink printheads are installed, the printer performs automatic maintenance routines periodically to be wasted during routine maintenance. 1. Ensure that the printer is not trying to print: stop the print queue. cooled down. HP recommends following the cool-down process whenever the printer requests it,
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    5. Remove the printhead storage box from the storage system. 6. Open the storage box and remove both auxiliary printheads from it. 7. Check the bottom plate of each white printhead. If there is some ink on it (which can happen because of the automatic recirculation), clean it gently with a soft,
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    white slot in the carriage. IMPORTANT: The 700W and 800W printers should never be turned off: use sleep mode instead. Automatic white-ink the whole printing area with white. When ready, send the job to the printer. The selectable options and their effects are as follows. Overflood: White ink is
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    and close the tank. 4. Put the tank back into place. Ink mix container (700W only) The ink mix container should be replaced every 2 years, or sooner. The down. ● Always follow the printhead replacement procedure in the printer. Failure to do so will affect printhead life and may void the printhead warranty
  • HP Latex 800 | User Guide - Page 177
    ● 1 day: 6 ml ● 2 days: 13.2 ml total Extract the printheads: ● When the printer will not be used in the next 24 hours ● When printing a full roll or more of only should be kept in the rotating chamber when not in the printer. If they are damaged, ink recirculation could be impacted, resulting in
  • HP Latex 800 | User Guide - Page 178
    an ink cartridge (700 series) ● Cannot insert an ink cartridge (800 series) ● Installation of an unshaken cartridge ● Front panel recommends reseating or replacing a printhead ● Cannot insert a printhead ● Cannot insert the maintenance cartridge 170 Chapter 10 Troubleshoot ink-system issues ENWW
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    . TIP: 700W only: If you remove the ink mix container or the 1 liter white cartridge when internal ink recirculation has not finished, the printer will not , and reinstall it. 2. If the problem persists, contact your service representative. ENWW Cannot insert an ink cartridge (700 series) 171
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    reinstall it. 2. If the problem persists, contact your service representative. Front panel recommends problem persists, restart the printer. 5. If the problem persists, insert a new printhead. 6. If the problem persists, there may be a problem with the printer Troubleshoot ink-system issues ENWW
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    you may need the user maintenance kit that was provided with your printer. ● General cleaning instructions ● Maintenance tools recommended but not provided ● Clean the printheads container (PMK15) ● Clean the exterior of the printer ● Clean the curing modules (PMK14) ● Service maintenance ENWW 173
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    General cleaning instructions ● For general cleaning, a lint- the glass: the liquid could seep under the glass and damage the product. ● HP recommends using a canister of compressed air to remove dust from electronic and electrical parts. local regulations. 174 Chapter 11 Printer maintenance ENWW
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    Maintenance tools recommended but not provided Folding steps, for general use Vacuum cleaner, handy or normal, with nozzle accessories Flashlight, for general use Distilled water for general cleaning, or isopropyl alcohol when indicated A flat screwdriver NOTE: If you are in an area (such as
  • HP Latex 800 | User Guide - Page 184
    carriage. Under these circumstances, HP recommends that you clean the electrical connections on the printhead. However, routine cleaning of the connections when no problems are apparent is not recommended. A carriage interconnect wiper is included with your printer in the user maintenance kit
  • HP Latex 800 | User Guide - Page 185
    A supply of sponges is included in the box with the wiper. If all sponges have been used, more can be obtained by calling your service representative. 2. Open the carriage interconnect wiper. 3. Load the sponge by positioning the sponge on the face of the carriage interconnect wiper with the shorter
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    the printhead carriage latch and extract the printhead that is causing the problem, as indicated on the front panel. See Replace a printhead on of the slot. CAUTION: If the carriage remains in the central part of the printer for more than 7 minutes, it attempts to return to its home position to
  • HP Latex 800 | User Guide - Page 187
    8. Take special care to clean all contacts thoroughly, including the ones at the lowest point of the connector. 9. Using the same sponge, clean the lower strip of electrical contacts on the printhead (unless the printhead is new). Avoid touching the upper set of electrical contacts. CAUTION: Do not
  • HP Latex 800 | User Guide - Page 188
    message, replace the printhead or call your service representative. Clean and lubricate the printhead carriage , such as in ambient temperatures above the printer's operational specification (see Environmental specifications on page printer. CAUTION: The printheads may be damaged if left
  • HP Latex 800 | User Guide - Page 189
    2. Remove the maintenance cartridge. 3. Lift the curing module. 4. Clean the printhead carriage rod using a clean cloth dampened with a general-purpose industrial cleaner (such as Simple Green). Take care to clean the whole rod, including the part under the left cover. CAUTION: Do not use commercial
  • HP Latex 800 | User Guide - Page 190
    . NOTE: While lubricating, be careful not to drop oil on the encoder strip located on top of the rod. 9. Move the carriage manually from one side of the printer to the other, to distribute the oil along the rod. 10. Clean the encoder strip in case any oil has fallen on it
  • HP Latex 800 | User Guide - Page 191
    User Guide. IMPORTANT: You should also clean the encoder strip after replacing the maintenance cartridge. Cleaning procedure 1. Turn off the printer. 2. water or generalpurpose industrial cleaner. 5. Move the carriage manually to the other side of the printer. 6. Clean the right-hand side of the
  • HP Latex 800 | User Guide - Page 192
    . 8. Insert the maintenance cartridge. 9. Turn on the printer. Clean the platen and the substrate-advance sensor window ( to wear gloves. Follow these instructions to clean the platen. 1. Unload all substrate from the printer. See Unload a roll from the printer on page 77. 2. Turn off the
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    inside the vacuum suction cups. Then reinstall the platen or ink collector. If you find ink stains on the back of your prints or have trouble with the substrate-advance sensor, continue with the following steps: 1. Use a clean, absorbent lint-free cloth to wipe any wet ink thoroughly from the
  • HP Latex 800 | User Guide - Page 194
    cleaners. Do not wet the platen directly, because you will leave too much moisture behind, which could damage the substrate-advance sensor. 186 Chapter 11 Printer maintenance ENWW
  • HP Latex 800 | User Guide - Page 195
    looks clean. 7. Wait 3 or 4 minutes to let the cleaning liquid evaporate, before turning on the printer and reloading the substrate. Replace the lubrication felt (PMK18) 1. When you start this operation, the printer will launch the scan-axis friction test (0086-10). Tap OK on different pages until
  • HP Latex 800 | User Guide - Page 196
    2. Rotate the front panel. 3. Open the maintenance cartridge door. 4. Remove the maintenance cartridge by sliding it out. It has a handle on the front. 5. Lift the curing module and move the carriage to the middle of the print zone. 188 Chapter 11 Printer maintenance ENWW
  • HP Latex 800 | User Guide - Page 197
    6. Unscrew three oiler screws at the left side of the carriage. 7. Remove the oiler. 8. Unscrew the felt retainer screw at the right side of the carriage. 9. Pull out the felt retainer. ENWW Replace the lubrication felt (PMK18) 189
  • HP Latex 800 | User Guide - Page 198
    side of the encoder strip with a lint-free cloth dampened with distilled water or general-purpose industrial cleaner. 17. Move the carriage manually to the right of the printer. 18. Take the bottle of oil from the lubrication felts kit (Y0U21-67014) and deposit a very thin zig-zag trickle of oil
  • HP Latex 800 | User Guide - Page 199
    20. Lower the curing module. 21. Tap OK to continue. 22. The printer launches the scan-axis friction test (0086-10). Tap OK on different pages will be reset. Check and clean the plastic needles in the printhead slot HP recommends cleaning the plastic needles once a month. 1. Remove the storage box
  • HP Latex 800 | User Guide - Page 200
    storage box and remove the printheads inside (auxiliary or white printheads). CAUTION: HP recommends performing these operations without pausing, otherwise needles are left exposed to the air With a dry cloth, dry the remaining water on the plastic needles. 192 Chapter 11 Printer maintenance ENWW
  • HP Latex 800 | User Guide - Page 201
    5. Put the printheads into the storage box. 6. Put the storage box back into the storage system. Replace the plastic needles in the printhead slot Needles should be replaced only when damaged. CAUTION: The screws should not be reinstalled more than three times. 1. Remove the damaged plastic needle
  • HP Latex 800 | User Guide - Page 202
    the white ink cartridge. To replace the ink mix container, see Replace a 1 liter Eco-Carton ink cartridge on page 143. Clean the exterior of the printer Use a damp sponge or a soft cloth and a mild household cleaner such as non-abrasive liquid soap to clean the outside of the
  • HP Latex 800 | User Guide - Page 203
    obtain the appropriate certification from HP: see http://www.hp.com/go/ latex700-800/curing-certification/. NOTICE: HP is not responsible for any injuries sustained if its instructions for this operation are not followed. Service maintenance During the life of your printer, components that are used
  • HP Latex 800 | User Guide - Page 204
    representative. All these parts will be replaced preventively by your service representative if the printer is within warranty or under a specific support contract. During a service maintenance visit, the service engineer replaces several parts at once, avoiding the need for repeat visits. NOTE
  • HP Latex 800 | User Guide - Page 205
    customers the fastest service under either warranty or contract. It enables HP to ship replacement parts directly to you (the end user) so that you can replace them. Using this program, you can replace parts at your own convenience. Convenient, easy to use ● An HP Support Specialist will diagnose
  • HP Latex 800 | User Guide - Page 206
    Install the ink collector See Ink collector on page 57. Substrate load spacer 1. 2. 3. Replace the line sensor 1. 198 Chapter 12 Customer Self-Repair parts ENWW
  • HP Latex 800 | User Guide - Page 207
    2. 3. 4. ENWW Replace the line sensor 199
  • HP Latex 800 | User Guide - Page 208
    5. 6. 7. 200 Chapter 12 Customer Self-Repair parts ENWW
  • HP Latex 800 | User Guide - Page 209
    8. 9. Replace the lubrication felt 1. 2. ENWW Replace the lubrication felt 201
  • HP Latex 800 | User Guide - Page 210
    3. 4. 5. 202 Chapter 12 Customer Self-Repair parts ENWW
  • HP Latex 800 | User Guide - Page 211
    6. 7. 8. 9. ENWW Replace the lubrication felt 203
  • HP Latex 800 | User Guide - Page 212
    10. 11. 12. 13. 204 Chapter 12 Customer Self-Repair parts ENWW
  • HP Latex 800 | User Guide - Page 213
    14. 15. 16. 17. ENWW Replace the lubrication felt 205
  • HP Latex 800 | User Guide - Page 214
    18. 19. Print platen 1. 2. 206 Chapter 12 Customer Self-Repair parts ENWW
  • HP Latex 800 | User Guide - Page 215
    3. 4. 5. 6. ENWW Print platen 207
  • HP Latex 800 | User Guide - Page 216
    7. 8. 9. Replace the vacuum rubber 1. 208 Chapter 12 Customer Self-Repair parts ENWW
  • HP Latex 800 | User Guide - Page 217
    2. 3. 4. 5. ENWW Replace the vacuum rubber 209
  • HP Latex 800 | User Guide - Page 218
    6. 7. 8. 9. 210 Chapter 12 Customer Self-Repair parts ENWW
  • HP Latex 800 | User Guide - Page 219
    10. Replace the ink-collector sensor 1. 2. 3. ENWW Replace the ink-collector sensor 211
  • HP Latex 800 | User Guide - Page 220
    4. 5. 6. 7. 212 Chapter 12 Customer Self-Repair parts ENWW
  • HP Latex 800 | User Guide - Page 221
    8. 9. 10. 11. ENWW Replace the ink-collector sensor 213
  • HP Latex 800 | User Guide - Page 222
    12. 13. 14. 15. 214 Chapter 12 Customer Self-Repair parts ENWW
  • HP Latex 800 | User Guide - Page 223
    Replace the lifting mechanism handle 1. 2. 3. 4. ENWW Replace the lifting mechanism handle 215
  • HP Latex 800 | User Guide - Page 224
    Replace the deflector fan unit 1. 2. 3. 4. 216 Chapter 12 Customer Self-Repair parts ENWW
  • HP Latex 800 | User Guide - Page 225
    5. 6. 7. 8. ENWW Replace the deflector fan unit 217
  • HP Latex 800 | User Guide - Page 226
    Replace the cutter 1. 2. 3. 4. 218 Chapter 12 Customer Self-Repair parts ENWW
  • HP Latex 800 | User Guide - Page 227
    5. 6. 7. 8. ENWW Replace the cutter 219
  • HP Latex 800 | User Guide - Page 228
    Replace the optical sensor 1. 2. 3. 4. 220 Chapter 12 Customer Self-Repair parts ENWW
  • HP Latex 800 | User Guide - Page 229
    5. 6. 7. Replace the carriage cover 1. ENWW Replace the carriage cover 221
  • HP Latex 800 | User Guide - Page 230
    2. 3. 4. 5. 222 Chapter 12 Customer Self-Repair parts ENWW
  • HP Latex 800 | User Guide - Page 231
    6. 7. 8. 9. ENWW Replace the carriage cover 223
  • HP Latex 800 | User Guide - Page 232
    10. 11. 224 Chapter 12 Customer Self-Repair parts ENWW
  • HP Latex 800 | User Guide - Page 233
    / or http://www.hp.com/go/ latex800/support/ and store it on the USB flash drive. IMPORTANT: The USB flash drive should contain only one firmware file (.fmw) in the drive's root folder, and no other files. 2. Turn off the printer. 3. Connect the USB flash drive to the USB connector at the rear
  • HP Latex 800 | User Guide - Page 234
    Server on page 29. 2. In the Embedded Web Server, click About printer > Manual firmware update. 3. Follow the on-screen instructions to download the firmware file from http://www.hp.com/go/latex700/ support/ or http://www.hp.com/go/latex800/support/, and store it on your hard disk. Then select the
  • HP Latex 800 | User Guide - Page 235
    cartridges and can result in ink leaks and printer errors. In this case, HP recommends that you wait at least 3 hours before turning on the printer or installing the ink cartridges, to allow the condensation to evaporate. Preparing the ink supply tray (800 series only) 1. Remove the screw on top of
  • HP Latex 800 | User Guide - Page 236
    2. Remove the screws from the ink supply tray. 3. Using the tray handle, lift the ink supply tray, and place the lifting piece under the tray. 228 Chapter 14 Move or store the printer ENWW
  • HP Latex 800 | User Guide - Page 237
    HP recommends starting on the right of the printer, to adjust the ink supply tray correctly in its printing position. Store the printer IMPORTANT: The 700W and 800W printers the printhead carriage is located in the service station (at the right end of the printer). 3. Make sure you empty the
  • HP Latex 800 | User Guide - Page 238
    Storage outside environmental specifications If you need to store the printer in conditions outside the environmental specifications (see Environmental specifications on page 243), contact your service representative.. 230 Chapter 14 Move or store the printer ENWW
  • HP Latex 800 | User Guide - Page 239
    Ink Cartridge (for HP Latex 700W only) HP 832 Ink Mix Container (for HP Latex 700W only) High-volume Eco-Carton ink cartridges for HP Latex 800 series printers HP 873A 3 L Black Latex Eco-Carton Ink Cartridge HP 873A 3 L Cyan Latex Eco-Carton Ink Cartridge HP 873A 3 L Magenta Latex Eco-Carton Ink
  • HP Latex 800 | User Guide - Page 240
    may not exist in your area. See http://www.HPLFMedia.com/hp/ecosolutions/ for details. HP 873 Series 3-liter Latex Eco-Carton Ink Cartridges for the HP Latex 800 series printers should be disposed of by following the instructions on the cartridge packaging. 232 Chapter 15 Supplies and accessories
  • HP Latex 800 | User Guide - Page 241
    Series Wiper Roller ● HP Latex 700/800 Series Ink Collector ● HP Latex 700/800 Series Condensation Collector HP recommends that you wear gloves when handling the maintenance cartridge, the platen, the ink collector, condensates, and the condensation system components. ENWW Disposal instructions
  • HP Latex 800 | User Guide - Page 242
    16 Troubleshoot other issues ● Printer cannot get an IP address ● Cannot access the Embedded Web Server ● Printer is not printing ● Program slows down or stalls while generating the print job ● Printer seems slow ● Communication failures between computer and printer ● Cannot connect to services such
  • HP Latex 800 | User Guide - Page 243
    Manual settings > IP address. 3. Enter the IP address that you wish to use, and tap OK when finished. Cannot access the Embedded Web Server If you have not done so already, please read the instructions ● There may be a problem with the electrical power. If the printer is not performing and the
  • HP Latex 800 | User Guide - Page 244
    . Then reinstall the substrate, either manually or from the online search in then turn the printer on again. If the problems persist, call your service representative. Program printer? Are the printer's required ports accessible from your RIP host? 236 Chapter 16 Troubleshoot other issues ENWW
  • HP Latex 800 | User Guide - Page 245
    then the Advanced tab. If these suggestions do not solve your problem, try connecting your RIP host system directly to the printer, with a point-to-point connection. Use the DHCP network configuration in the printer. Cannot connect to services such as firmware update, online search, or the Customer
  • HP Latex 800 | User Guide - Page 246
    CIP. ● HP Media Locator configuration settings: Check that you can access the online substrate preset library. Alternatively, these tests can be launched from the Embedded Web Server: select Support > Connectivity troubleshooting. If any test fails, the printer describes the problem and recommends
  • HP Latex 800 | User Guide - Page 247
    you have the latest firmware version: update it if necessary, which may solve the problem. If the problem persists, please contact your HP service representative. Printer logs If you go to the front panel and tap , then Setup > Printer logs, you can choose to display on the front panel a log of
  • HP Latex 800 | User Guide - Page 248
    17 Printer specifications ● Functional specifications ● Physical specifications ● Memory specifications ● Power specifications ● Ecological specifications ● Environmental specifications ● Acoustic specifications 240 Chapter 17 Printer specifications ENWW
  • HP Latex 800 | User Guide - Page 249
    cartridges ● 700 series printers: Eight HP 832 Eco-Carton ink cartridges, one for each color (black, cyan, magenta, yellow, light cyan, light magenta, optimizer, and overcoat) Additionally, two HP 832 white Eco-Carton ink cartridges for 700W printers ● 800 series printers: Eight 3 liter HP 873
  • HP Latex 800 | User Guide - Page 250
    printing speed (m²/h) 700 series 800 series 12 14 11 11 the printer is 1200 × 1200 dpi. See your RIP documentation to find the resolutions supported by with packaging Printer model Length 700 2800 mm (110.2 in) 700 W 2800 mm (110.2 in) 800 2753 mm (108.4 in) 800 W 2753 mm
  • HP Latex 800 | User Guide - Page 251
    specifications Single phase line specifications HP Latex 700 series HP Latex 800 series Number of power cords 2 Input voltage 200-240 V (two wires and protective earth) Input frequency 50 / 60 Hz Maximum load current (per power cord) Printer: 13 A Printer: 16 A Curing: 9 A Curing: 16
  • HP Latex 800 | User Guide - Page 252
    humid location, water from the atmosphere can condense on the printer parts and cartridges and can result in ink leaks and printer errors. In this case, HP recommends that you wait at least 3 hours before turning on the printer or installing the ink cartridges, to allow the condensation to evaporate
  • HP Latex 800 | User Guide - Page 253
    . Some possible side-effects are also shown. For a more detailed treatment of any particular problem, please see the relevant chapter in this guide. Problem Parameter Durability problems, ink smudges, or Curing temperature oily finish Number of passes Inter-pass delay offset Substrate jam
  • HP Latex 800 | User Guide - Page 254
    Problem Parameter Disable the substrate-advance sensor and calibrate the substrate advance manually Black areas look hazy or image gloss Modify color separations and dark is not uniform color generation Number of passes Curing temperature Bleeding between inks
  • HP Latex 800 | User Guide - Page 255
    The ability to print the same colors in a particular print job, from print to print and from printer to printer. Curing The substrate is heated in the curing zone to coalesce the latex, creating a polymeric film which acts as a protective layer, while at the same time removing the remaining co
  • HP Latex 800 | User Guide - Page 256
    stimulated. Loading accessory A flexible plastic accessory that fits over the leading edge of the substrate while it is being loaded into the printer. Some substrates are difficult to load without this accessory. Nozzle One of many tiny holes in a printhead through which ink is deposited
  • HP Latex 800 | User Guide - Page 257
    passes, to compensate for the characteristics of different substrate types. The printer normally performs this adjustment automatically, but may need to be recalibrated for substrates not supported by HP, or for an unusual ambient temperature or humidity. Incorrect substrate-advance compensation
  • HP Latex 800 | User Guide - Page 258
    view 700 and 800 17 700W and 800W 18 caution 6 color calibration 101 color consistency between printers 103 color profiles 104 communication problems 237 components of printer 8 condensation collector empty 191 replace 191 condensation collector (700 series) 141 condensation collector (800 series
  • HP Latex 800 | User Guide - Page 259
    700 series) about 140 maintenance cartridge (800 series) about 148 maintenance tools 175 maintenance, service 195 manuals 3 margins specification 242 memory specifications 243 N needles, clean 191 needles, replace 193 network configuration advanced 32 network troubleshooting -quality problems black
  • HP Latex 800 | User Guide - Page 260
    rear view 700 13 700W 14 800 15 800W 16 refilled ink cartridges 145 restart the printer 39 restore cost assignment 114 usage 114 usage per job 114 straightness optimization 119 substrate advance 126 assisted manual -advance sensor window clean 184 support services HP Customer Care 40 system error
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HP Latex 700 Printer Series
HP Latex 800 Printer Series
User Guide