HP ML150 System Memory Troubleshooting Best Practices for HP ProLiant Servers - Page 9

Once a system memory problem is suspected based on one of the methods outlined above, the first step is to schedule downtime for troubleshooting. HP recommends using HP Insight Diagnostics, available on the HP SmartStart CD, to begin the troubleshooting process. HP Insight Diagnostics is a proactive server management tool that is available in offline and online editions. It provides diagnostics and troubleshooting capabilities to help locate system and component problems. Features of HP Insight Diagnostics: • Works on multiple operating systems • Can be used offline or online • HP Insight Management Agents and the System Management driver can be leveraged • Common Diagnostic Model (CDM) compliance. For more information on HP Insight Diagnostics, refer to the following URL: http://h18013.www1.hp.com/products/servers/management/hpid/index.html Troubleshooting Using HP Insight Diagnostics Online Edition HP Insight Diagnostics Online edition is available in HP ProLiant Support Packs. The Insight Diagnostics Online edition performs various non-intrusive in-depth system and component diagnoses while the operating system is running. The "survey feature" can identify and resolve problems without taking the system down. Troubleshooting Using HP Insight Diagnostics Offline Edition Insight Diagnostics Offline edition is available in HP SmartStart by choosing "Launch server diagnostics." Some benefits of HP Insight Diagnostics are: • Performs extensive in-depth system and component testing while in a controlled operating environment. • Survey feature enables IT administrators to track hardware and software changes in order to form a complete and thorough auditing process for the system. • Test results can be analyzed by IT administrators to diagnose system and component problems in order to repair and return servers back to the production environment. 9