HP OmniBook xt1500-id HP Pavilion zt1000/xz300 and Omnibook xt1500 Series Note - Page 20

• Test the hard disk drive with the e-DiagTools diagnostics-see "Using the e-DiagTools Diagnostic Tests" on page 31. • If necessary, format the hard disk and reinstall the original factory software-see "Recovering the Factory Software Installation" on page 35. If the hard drive's reported capacity is less than its actual size • The hard disk drive is preconfigured to allocate some space to diagnostic software, which is used for support and service of your notebook. This part of the hard drive is unavailable for other uses, and so is not included in the capacity of the hard drive as reported by Windows (My Computer, Properties). Heat Problems Keep in mind that your notebook normally gets warm during routine operation. Charging the battery and running games and other programs that drive CPU usage toward 100% can further increase the notebook's temperature. If the notebook gets warmer than usual • Always set the notebook on a firm, flat surface, so that air can flow freely around and underneath it. • Make sure the air vents on the right side and back of the notebook are clear. • Make sure the fan is working properly. If needed, test the fan's operation-see "Using the eDiagTools Diagnostic Tests" on page 31. Keyboard and Pointing Device Problems If the pointer is difficult to control • Adjust the pointer controls: click Start, Control Panel, Printers and Other Hardware, Mouse. If the touch pad or scroll pad doesn't work • Don't use the touch pad or scroll pad while the notebook is starting up or resuming. If this happens, try the following: • Press any key on the keyboard. • Put the notebook on standby, then resume operation. • The touch pad and scroll pad are automatically disabled when the notebook is docked in a port replicator that has a PS/2 mouse connected. • Restart the notebook: click Start, Turn Off Computer, Restart. • Check settings: click Start, Control Pad, Printers and Other Hardware, Mouse, Scrolling. • Test the keyboard and pointing devices with the e-DiagTools diagnostics- see "Using the eDiagTools Diagnostic Tests" on page 31. If the embedded numeric keypad doesn't work • To type numbers, make sure Num Lock is on. 20 Troubleshooting and Diagnostics zt1000/xz300 and xt1500 Series Troubleshooting and Self-Repair Guide