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HP P2035n HP LaserJet P2030 Series - User Guide - Page 111

Solve connectivity problems, Solve direct-connect problems, Solve network problems - network driver

UPC - 884420093992

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Solve connectivity problems Solve direct-connect problems If you have connected the product directly to a computer, check the cable. ● Verify that the cable is connected to the computer and to the product. ● Verify that the cable is not longer than 2 meters (6 feet). Replace the cable if necessary. ● Verify that the cable is working correctly by connecting it to another product. Replace the cable if necessary. Solve network problems Check the following items to verify that the product is communicating with the network. Before beginning, print a configuration page. See Print the information pages on page 56. 1. Are there any physical connection problems between the workstation or file server and the product? Verify that the network cabling, connections, and router configurations are correct. Verify that the network cable lengths meet network specifications. 2. Are your network cables connected properly? Make sure that the product is attached to the network using the appropriate port and cable. Check each cable connection to make sure it is secure and in the right place. If the problem continues, try a different cable or ports on the hub or transceiver. The amber activity light and the green link status light next to the port connection on the back of the product should be lit. 3. Are the link speed and duplex settings set correctly? Hewlett-Packard recommends leaving this setting in automatic mode (the default setting). See Link speed setting on page 27. 4. Can you "ping" the product? Use the command prompt to ping the product from your computer. For example: ping 192.168.45.39 Ensure that the ping displays round-trip times. If you are able to ping the product, verify that the IP address configuration for the product is correct on the computer. If it is correct, delete and then add the product again. If the ping command failed, verify that the network hubs are on, and then verify that the network settings, the product, and the computer are all configured for the same network. 5. Have any software applications been added to the network? Make sure they are compatible and that they are installed correctly with the correct printer drivers. 6. Are other users able to print? The problem may be workstation-specific. Check the workstation network drivers, printer drivers, and redirection (capture in Novell NetWare). 7. If other users are able to print, are they using the same network operating system? ENWW Solve connectivity problems 101

Section	Page
Product basics	11
Product comparison	12
HP LaserJet P2030 Series models	12
Product features	13
Product walkaround	14
Front view	14
Rear view	15
Interface ports	16
Model and serial-number label location	17
Control panel	19
Software for Windows	21
Supported operating systems for Windows	22
Supported printer drivers for Windows	22
Priority for print settings	23
Change printer-driver settings for Windows	24
Remove software for Windows	24
Supported utilities for Windows	25
Status Alerts software	25
Supported network utilities for Windows	25
Embedded Web server	25
Software for other operating systems	25
Use the product with Macintosh	27
Software for Macintosh	28
Supported operating systems for Macintosh	28
Change printer-driver settings for Macintosh	28
Software for Macintosh computers	29
HP Printer Utility	29
Open the HP Printer Utility	29
Supported utilities for Macintosh	29
Embedded Web server	29
Use features in the Macintosh printer driver	30
Print	30
Create and use printing presets in Macintosh	30
Resize documents or print on a custom paper size	30
Print a cover page	30
Use watermarks	31
Print multiple pages on one sheet of paper in Macintosh	31
Print on both sides of the page (duplex printing)	32
Use the Services menu	32
Connectivity	33
USB and parallel connections	34
Network configuration	35
Supported network protocols	35
Install the product on a network	36
Configure the network product	36
View or change network settings	36
Set or change the network password	37
IP address	37
Link speed setting	37
Paper and print media	39
Understand paper and print media use	40
Supported paper and print media sizes	41
Custom paper sizes	42
Supported paper and print media types	43
Tray and bin capacity	44
Special paper or print media guidelines	45
Load trays	46
Paper orientation for loading trays	46
Tray 1	47
Tray 2	48
Load A6-size paper	48
Manual feed	49
Configure trays	49
Use paper output options	50
Print to the top (standard) output bin	50
Print to the straight-through paper path (rear output)	51
Use product features	53
EconoMode	54
Quiet mode	55
Print tasks	57
Cancel a print job	58
Stop the current print job from the control panel	58
Stop the current print job from the software program	58
Use features in the Windows printer driver	59
Open the printer driver	59
Use Quick Sets	59
Set paper and quality options	60
Set document effects	60
Set document finishing options	61
Obtain support and product-status information	62
Set advanced printing options	63
Manage and maintain the product	65
Print the information pages	66
Demo page	66
Configuration page	66
Supplies Status page	66
Manage a network product	67
Embedded Web server	67
Open the embedded Web server	67
Information tab	67
Settings tab	68
Networking tab	68
Links	68
Secure the embedded Web server	68
Lock the product	69
Manage supplies	70
Supplies life	70
Manage the print cartridge	70
Print-cartridge storage	70
Use genuine HP print cartridges	70
HP policy on non-HP print cartridges	70
Print-cartridge authentication	70
HP fraud hotline and Web site	70
Replace supplies and parts	72
Supply replacement guidelines	72
Redistribute toner	72
Change the print cartridge	73
Clean the product	75
Clean the print-cartridge area	75
Clean the paper path	77
Clean the Tray 1 pickup roller	78
Clean the Tray 2 pickup roller	82
Solve problems	85
Solve general problems	86
Troubleshooting checklist	86
Factors that affect product performance	87
Restore factory settings	87
Status-light patterns	88
Status-alert messages	94
Jams	96
Common causes of jams	96
Jam locations	97
Clear jams	97
Internal areas	97
Print-cartridge area and paper path	97
Input trays	99
Tray 1	99
Tray 2	100
Output bins	102
Solve print-quality problems	104
Print-quality problems associated with paper	104
Print-quality problems associated with the environment	104
Print-quality problems associated with jams	104
Adjust print density	105
Image defect examples	106
Light print or faded	106
Toner specks	106
Dropouts	106
Vertical lines	107
Gray background	107
Toner smear	107
Loose toner	107
Vertical repetitive defects	108
Misformed characters	108
Page skew	108
Curl or wave	108
Wrinkles or creases	109
Toner scatter outline	109
Solve performance problems	110
Solve connectivity problems	111
Solve direct-connect problems	111
Solve network problems	111
Solve common Windows problems	113
Solve common Macintosh problems	114
Solve Linux problems	116
Supplies and accessories	117
Order parts, accessories, and supplies	118
Order directly from HP	118
Order through service or support providers	118
Part numbers	119
Print cartridges	119
Cables and interfaces	119
Service and support	121
Hewlett-Packard limited warranty statement	122
Print cartridge limited warranty statement	123
End User License Agreement	124
Customer self-repair warranty service	126
Customer support	127
HP maintenance agreements	128
On-site service agreements	128
Next-day on-site service	128
Weekly (volume) on-site service	128
Repack the product	128
Extended warranty	128
Specifications	129
Physical specifications	130
Power consumption and acoustic emissions	130
Operating environment	130
Regulatory information	131
FCC regulations	132
Environmental product stewardship program	133
Protecting the environment	133
Ozone production	133
Power consumption	133
Toner consumption	133
Paper use	133
Plastics	133
HP LaserJet print supplies	133
Return and recycling instructions	134
United States and Puerto Rico	134
Multiple returns (more than one cartridge)	134
Single returns	134
Shipping	134
Non-U.S. returns	134
Paper	134
Material restrictions	134
Disposal of waste equipment by users in private households in the European Union	135
Material Safety Data Sheet (MSDS)	135
For more information	135
Declaration of conformity	136
Declaration of conformity	136
Safety statements	137
Laser safety	137
Canadian DOC regulations	137
VCCI statement (Japan)	137
Power cord statement (Japan)	137
EMI statement (Korea)	137
Laser statement for Finland	138
Substances Table (China)	139

Match case Limit results 1 per page

Solve connectivity problems

Solve direct-connect problems

If you have connected the product directly to a computer, check the cable.

●

Verify that the cable is connected to the computer and to the product.

●

Verify that the cable is not longer than 2 meters (6 feet). Replace the cable if necessary.

●

Verify that the cable is working correctly by connecting it to another product. Replace the cable if

necessary.

Solve network problems

Check the following items to verify that the product is communicating with the network. Before beginning,

print a configuration page. See

Print the information pages

on page

Are there any physical connection problems between the workstation or file server and the product?

Verify that the network cabling, connections, and router configurations are correct. Verify that the

network cable lengths meet network specifications.

Are your network cables connected properly?

Make sure that the product is attached to the network using the appropriate port and cable. Check

each cable connection to make sure it is secure and in the right place. If the problem continues,

try a different cable or ports on the hub or transceiver. The amber activity light and the green link

status light next to the port connection on the back of the product should be lit.

Are the link speed and duplex settings set correctly?

Hewlett-Packard recommends leaving this setting in automatic mode (the default setting). See

Link

speed setting

on page

Can you "ping" the product?

Use the command prompt to ping the product from your computer. For example:

ping 192.168.45.39

Ensure that the ping displays round-trip times.

If you are able to ping the product, verify that the IP address configuration for the product is correct

on the computer. If it is correct, delete and then add the product again.

If the ping command failed, verify that the network hubs are on, and then verify that the network

settings, the product, and the computer are all configured for the same network.

Have any software applications been added to the network?

Make sure they are compatible and that they are installed correctly with the correct printer drivers.

Are other users able to print?

The problem may be workstation-specific. Check the workstation network drivers, printer drivers,

and redirection (capture in Novell NetWare).

If other users are able to print, are they using the same network operating system?

ENWW

Solve connectivity problems

101