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HP PageWide Color 755 User Guide - Page 93

Solve problems, Clear paper jams

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6 Solve problems ● Customer support ● Control panel help system ● Restore factory settings ● A "Cartridge is low" or "Cartridge is very low" message displays on the printer control panel ● Printer does not pick up paper or misfeeds ● Clear paper jams ● Improve print quality ● Solve wired network problems For more information: The following information is correct at the time of publication. For current information, see www.hp.com/ support/pwcolor765 or www.hp.com/support/colorpw755. HP's all-inclusive help for the printer includes the following information: ● Install and configure ● Learn and use ● Solve problems ● Download software and firmware updates ● Join support forums ● Find warranty and regulatory information ENWW 85

Section	Page
Printer overview	9
Caution icons	10
Printer views	11
Printer front view	11
Printer back view and interface ports	12
Control-panel view	13
How to use the touchscreen control panel	15
Printer specifications	16
Technical specifications	16
Supported operating systems	17
Mobile printing solutions	19
Printer dimensions	20
Power consumption, electrical specifications, and acoustic emissions	21
Operating environment range	21
Printer hardware setup and software installation	22
Paper trays	23
Load paper to Tray 1 (multipurpose tray)	24
Introduction	24
Tray 1 paper orientation	25
Use alternative letterhead mode	30
Enable Alternative Letterhead Mode by using the printer control-panel menus	30
Load paper to Tray 2	31
Introduction	31
Tray 2 and the 550-sheet trays paper orientation	33
Use alternative letterhead mode	37
Enable Alternative Letterhead Mode by using the printer control-panel menus	37
Load the 4,000-sheet high-capacity input (HCI) tray	38
Introduction	38
HCI paper orientation	40
Use alternative letterhead mode	41
Enable Alternative Letterhead Mode by using the printer control-panel menus	42
Load and print envelopes	43
Introduction	43
Print envelopes	43
Envelope orientation	43
Load and print labels	45
Introduction	45
Manually feed labels	45
Label orientation	46
Supplies, accessories, and parts	47
Order supplies, accessories, and parts	48
Ordering	48
Supplies and accessories	48
Maintenance/long-life consumables (LLC)	49
Customer self-repair parts	49
Replace the cartridges	51
Introduction	51
Cartridge information	51
Remove and replace the cartridges	52
Replace the service fluid container	55
Introduction	55
Remove and replace the service fluid container	55
Print	59
Print tasks (Windows)	60
How to print (Windows)	60
Automatically print on both sides (Windows)	60
Manually print on both sides (Windows)	61
Print multiple pages per sheet (Windows)	61
Select the paper type (Windows)	62
Additional print tasks	63
Print tasks (OS X)	64
How to print (OS X)	64
Automatically print on both sides (OS X)	64
Manually print on both sides (OS X)	64
Print multiple pages per sheet (OS X)	65
Select the paper type (OS X)	65
Additional print tasks	65
Store print jobs on the printer to print later or print privately	67
Introduction	67
Create a stored job (Windows)	67
Create a stored job (OS X)	68
Print a stored job	69
Delete a stored job	69
Delete a job that is stored on the printer	69
Change the job storage limit	69
Information sent to printer for Job Accounting purposes	70
Mobile printing	71
Introduction	71
Wi-Fi Direct and NFC Connect and Print	71
HP ePrint via email	72
HP ePrint software	73
AirPrint	73
Android embedded printing	73
Print from the USB port	75
Introduction	75
Enable the USB port for printing	75
Print USB documents	76
Manage the printer	77
Advanced configuration with the HP Embedded Web Server (EWS)	78
Introduction	78
How to access the HP Embedded Web Server (EWS)	78
HP Embedded Web Server features	79
Information tab	79
General tab	80
Print tab	81
Troubleshooting tab	81
Security tab	82
HP Web Services tab	82
Networking tab	82
Other Links list	84
Configure IP network settings	85
Printer sharing disclaimer	85
View or change network settings	85
Rename the printer on a network	85
Manually configure IPv4 TCP/IP parameters from the control panel	86
Manually configure IPv6 TCP/IP parameters from the control panel	86
Link speed and duplex settings	87
Printer security features	88
Introduction	88
Security statements	88
Assign an administrator password	88
IP Security	89
Lock the formatter	89
Encryption support: HP High Performance Secure Hard Disks	89
Energy-conservation settings	90
Introduction	90
Set the sleep timer and configure the printer to use 1 watt or less of power	90
HP Web Jetadmin	91
Software and firmware updates	92
Solve problems	93
Customer support	94
Control panel help system	95
Restore factory settings	96
Introduction	96
Method one: Restore factory settings from the printer control panel	96
Method two: Restore factory settings from the HP Embedded Web Server (network-connected printers onl ...	96
A “Cartridge is low” or “Cartridge is very low” message displays on the printer control panel	97
Change the “Very Low” settings	97
Order supplies	97
Printer does not pick up paper or misfeeds	99
Introduction	99
The printer does not pick up paper	99
The printer picks up multiple sheets of paper	101
Clear paper jams	105
Introduction	105
Paper jam locations	105
Auto-navigation for clearing paper jams	106
Experiencing frequent or recurring paper jams?	106
Clear paper jams in Tray 1	107
Clear paper jams in Tray 2	110
Clear paper jams in Tray 3	112
Clear paper jams in the output bin	116
Clear paper jams in the duplexer	117
Clear paper jams in the 3x550-sheet trays	119
Clear paper jams in the 4,000-sheet high-capacity input (HCI) tray	121
Improve print quality	126
Introduction	126
Check the cartridge status	126
Update the printer firmware	127
Change the print quality setting	127
Print from a different software program	127
Check paper and quality settings	127
Check grayscale and black settings	128
Adjust color settings (Windows)	128
Check paper and the printing environment	129
Step one: Use paper that meets HP specifications	129
Step two: Check the environment	129
Visually inspect the cartridge	130
Clean the printer	131
Print and interpret the Print Quality Report	131
Clean the printhead	131
Clean the rollers	132
Try a different print driver	132
Solve wired network problems	134
Introduction	134
Poor physical connection	134
The computer is unable to communicate with the printer	134
The printer is using incorrect link and duplex settings for the network	135
New software programs might be causing compatibility problems	135
The computer or workstation might be set up incorrectly	135
The printer is disabled, or other network settings are incorrect	135