HP PageWide XL 4700 User Guide 1 - Page 106

Troubleshooting If your printer fails to communicate with your network or with your printer software, try the following suggestions. IO Configuration page The IO Configuration page provides comprehensive print server status. It is an important diagnostic tool, especially if network communications are not available. For a description of messages that may appear on the IO Configuration page, see the HP Jetdirect Print Servers Administrator's Guide for your print server model. To print the IO Configuration page, go to the front panel and tap Configuration. , then Connectivity > Print Connectivity To verify correct operation: 1. Print an IO Configuration page to check for status messages. 2. In the upper section of the IO Configuration page, look for the status message I/O Card Ready. 3. If I/O Card Ready appears, the print server is operating properly. Proceed to the next section. If a message other than I/O Card Ready appears, try the following: a. Turn the printer off and then on again to re-initialize the print server. b. Check that the status indicator lights (LEDs) are providing proper status. See the HP Jetdirect Print Servers Administrator's Guide for your print server model to interpret and troubleshoot other messages. Reset network parameters If you accidentally misconfigured the printer's network settings, you can reset them to the factory default values. Tap , then , then , then Restore factory settings. CAUTION: A factory-installed HP Jetdirect X.509 certificate will be saved during reset to factory default values. However, a Certificate Authority (CA) certificate that has been installed by the user to validate a network authentication server will not be saved. Link troubleshooting You can detect and fix a failure to link to the network. 100 Chapter 4 Networking ENWW