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HP PageWide XL 4700 User Guide 1 - Page 107

Communication failures between computer and printer, LAN Error - Loss of Carrier

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The printer has status lights (LEDs) beside the network connector that indicate the link status and network activity. ● When the green light is on, the printer has successfully linked to the network. ● When the yellow light is blinking, there is network transmission activity. If the printer does not successfully connect to the network: ● Both LEDs will be off. ● LAN Error - Loss of Carrier will be indicated on the IO Configuration page. In this situation, try the following: 1. Check the cable connections at both ends. 2. Consider replacing the cables by known good ones. 3. Consider switching to another network connector in the network switch, hub, or device to which the printer is connected. 4. Manually configure the link setting to match the port configuration of the network hub or switch. For manual configuration methods, see Link configuration methods on page 99. Turn the printer off, then on again, to re-initialize the setting. 5. Print an IO Configuration page and check link settings. Item Port Config Auto Negotiation Description If the printer is properly linked, this item has one of the following values: ● 10BASE-T HALF: 10 Mbps, half-duplex ● 10BASE-T FULL: 10 Mbps, full-duplex ● 100TX-HALF: 100 Mbps, half-duplex ● 100TX-FULL: 100 Mbps, full-duplex ● 1000TX FULL If the printer is not properly linked, one of the following messages will appear: ● UNKNOWN: The printer is in an initialization state. ● DISCONNECTED: A network connection has not been detected. Check network cables. Reconfigure the link settings, or restart the printer. Indicates whether auto-negotiation for link configuration is on or off. ● ON (default): The printer will attempt to automatically configure itself onto the network at the proper speed and communication mode. ● OFF: You must manually configure the link speed and communication mode using the front panel. Your settings must match those of the network for proper operation. 6. In case of doubt or misconfiguration of link settings, reset the network parameters to their factory settings. See Reset network parameters on page 100. Communication failures between computer and printer Sometimes your printer may be connected to the network, but not to your computer. ENWW Troubleshooting 101

Section	Page
Introduction	7
Welcome to your printer	8
Safety precautions	9
General safety guidelines	9
Electrical shock hazard	9
Heat hazard	10
Fire hazard	10
Mechanical hazard	10
Light radiation hazard	11
Heavy paper hazard	11
Ink handling	11
Specific safety guidelines for the 5200 printer with dryer accessory	11
Electrical shock hazard	11
Heat hazard	12
Fire hazard	12
Mechanical hazard	12
Warnings and cautions	12
Warning labels	13
Main components	16
Front view	16
Rear view	17
Front panel	18
Beacon	20
USB host port	21
Dim mode	21
Sleep mode	21
Change the language of the front-panel display	22
Change system options	22
HP DesignJet Utility (Windows only)	23
Embedded Web Server	23
Turn the printer on and off	25
Internal prints	25
Preparing your printer	27
Default administrator password	27
Connect the printer to your network	27
Modify network configuration	27
Connect a computer to the printer by network (Windows)	28
Uninstall the printer software (Windows)	28
Connect a computer to the printer by network (macOS)	28
Uninstall the printer software (macOS)	29
Configure your connectivity	30
Verify printer connection to HP	30
Configure the Customer Involvement Program and other printer services	30
Configure firmware updates	31
Configure a network folder	31
Configure the email server	37
Configure the email address book	37
Email lookup	38
Information needed before starting	38
Address book setup	38
Turn usage information on and off	38
Turn email notifications on and off	39
Drivers	39
HP Print Preview (Windows)	40
Set Windows driver preferences	40
Accessibility	40
Front panel	40
Embedded Web Server	40
Other sources of information	41
Paper handling	42
General information and tips	43
Supported paper types	44
Supported HP papers	44
Third-party-supported paper types	44
Paper status	45
Load roll paper	46
Unload roll paper	50
Paper options	52
Store paper	52
Cannot load roll paper	53
Protect a paper type	53
Paper presets	54
Online search in the paper library	54
HP Media Locator	54
To install a downloaded paper preset	55
To create your own paper preset	55
Paper jam	57
Paper jam in a drawer	57
Paper jam in the paper-access front cover	59
Paper jam in the belts	61
Paper jam in the paper output	63
Paper jam in the top stacker (3920 and 4200 series only)	65
Paper jam in the top stacker accessory (4700 and 5200 series only)	68
Paper jam in the folder input (HP F60 and HP F70 folders)	69
Paper jam in the folder input (HP F40 Folder only)	71
Paper jam in the no-fold tray (HP F60 and HP F70 folders)	72
Paper jam on the fan-folding path (HP F60 and HP F70 folders)	73
Paper jam on the fan-folding path (HP F40 folder only)	74
Paper jam between the fan fold and cross-folding path	75
Paper jam on the cross-folding path (HP F60 and HP F70 folders)	75
Paper jam on the cross-folding path (HP F40 folder only)	76
Paper jam in the high-capacity stacker	77
Paper jam in the scanner (MFP only)	79
Ink system	82
Ink cartridges	83
Ink cartridge part numbers	83
Replace ink cartridges on the fly	84
Replace ink cartridges from the front panel	84
Ink cartridge maintenance	86
Ink cartridge troubleshooting	86
Print bar	86
Printhead part number	88
Replace printheads	88
Printhead maintenance	93
Printhead troubleshooting	93
Cleaning container	94
Cleaning container part number	94
Replace the cleaning container	95
Cleaning container troubleshooting	96
Maintenance cartridge	96
Maintenance cartridge part number	96
Replace the maintenance cartridge	96
Maintenance cartridge troubleshooting	99
Safe mode	99
Networking	100
Introduction	101
Control network protocols	101
Enable or disable network protocols	101
Front-panel menu items	101
Link configuration methods	105
Troubleshooting	106
IO Configuration page	106
Reset network parameters	106
Link troubleshooting	106
Communication failures between computer and printer	107
Cannot access the Embedded Web Server	108
Cannot access the printer from the HP DesignJet Utility	108
Print jobs take too much time to be received by the printer	108
Security	110
HP Connection Inspector	111
Enable/disable the Connection Inspector	111
Enable/disable auto-recovery	111
Access control	112
Administrator password	112
Default administrator password	112
How to change the administrator password	112
If you forget the password	113
Access control tab	113
Device user accounts	113
LDAP—sign-in server	114
Information needed before starting	114
Setup	114
Windows sign-in configuration	114
Information needed before starting	114
Setup	115
Certificate management	115
Other Embedded Web Server security settings	115
Front-panel security settings	116
Job-storage security options	116
Required account ID	116
Job storage and encrypted PIN printing	116
Security event logging	117
Sending a job to print	118
Print from the driver	119
Check and change main driver settings	119
Job storage and PIN printing	121
Print from a USB flash drive	122
Print from a network folder	124
Print from My Home Folder	125
Select print quality	126
Job queue management	128
Job queue in the front panel	129
Print & Copy queue	129
Scan queue	130
Scan queue actions	131
Print	131
Delete	131
Cancel Sending	131
Send to	131
Scan queue options	131
Delete all scan jobs	131
Manage remotely	131
Job queue actions	131
Pause the job queue	131
Reprint	132
Print next	132
Select when to print a job	132
See job details	132
Roll policies	132
Solve paper mismatch	133
Job queue options	133
Default printing preferences	133
Job deletion	133
Print job queue in the Embedded Web Server	134
Printing	134
Job queue page	134
Prioritize a job in the queue	135
Delete a job from the queue	135
Reprint a job in the queue	135
Job status messages	135
Reactivate a job on hold	136
Scan queue in the Embedded Web Server	136
Manage scanned files remotely	137
Scanning and copying (MFP only)	138
Quicksets	139
Factory quicksets	139
User quicksets	139
Scanning	139
Copying	145
Scanner preferences	149
Scanner troubleshooting	149
Random vertical lines	150
Wrinkles or folds	150
Line discontinuities	151
Small color differences between adjacent CIS modules	152
Variable line thickness or missing lines	153
Inaccurately reproduced colors	153
Color fringing	154
Vibration	155
Incorrect paper advance, skew during scanning, or horizontal wrinkles	155
Vertical black band 20 cm wide	156
Scanner damages some originals	156
Object replication (ghosting)	157
Clipping or incorrect scale factor when down-scaling in copies and prints	157
Incorrect edge detection, mostly when scanning tracing paper	158
Copied or scanned image is very skewed	158
Cannot access the network folder or HP SmartStream (if installed as an accessory)	158
Scanning to file is slow	159
Copying blueprints with low contrast and dirty blue areas	159
To improve thin lines with low contrast at low resolution	160
Scanner diagnostic plot	160
Prepare the printer and the paper to print the diagnostic sheet	160
Visual check for errors while printing the diagnostic sheet	160
Scan or copy the diagnostic plot	161
Monitor calibration	162
Save the diagnostic plot for future use	162
Scan from the HP Smart App	162
Collection and finishing	163
Top stacker	164
High-capacity stacker	165
HP folders	166
HP F60 and HP F70 Folders	166
HP F40 Folder	167
Submitting a job to the folder	167
Folder status	170
Folder status LED	171
Folding styles	171
Tab applicator (HP F60 and HP F70 folders only)	175
Block title	175
Offline folding (HP F60 and HP F70 folders only)	175
Troubleshooting	176
How to improve productivity	176
Basket	177
Print quality	178
General printing advice	179
Optimize print quality app	179
Print diagnostic plot	179
Check and recover print bar	180
Color uniformity calibration	180
Automatic printhead alignment	181
Advanced calibrations	182
Enhanced printhead recovery	182
Page length accuracy	182
Manual printhead alignment	183
Maintenance	184
Check printer status	185
Clean the exterior of the printer	185
Move or store the printer	185
Move or store the high-capacity stacker	186
Move or store the folder	186
Clean the scanner’s glass plate (MFP only)	186
Replace the scanner’s glass plate (MFP only)	188
Calibrate the scanner (MFP only)	191
Replace the folder’s tab reel	192
Update the firmware	195
Automatic firmware updates	195
Manual firmware updates	196
Secure File Erase	196
Disk Wipe	197
Accessories	198
How to order	198
List of accessories	198
Non-HP accessories	199
Install	199
Configure	199
When you need help	200
Request support	201
Customer Self-Repair	201
Service information	201
Retrieving printer usage information	203
Get printer accounting information	203
Check usage statistics	203
Check usage from the front panel	203
Check usage from the Embedded Web Server	205
Check usage statistics for a job	205
Check cost assignment	207
Printer specifications	209
Functional specifications	210
Physical specifications	211
Memory specifications	211
Power specifications	211
Environmental specifications	212
Acoustic specifications	212
Speed specifications (Lines/Fast mode)	212
Front-panel error messages	214
Glossary	215

Match case Limit results 1 per page

The printer has status lights (LEDs) beside the network connector that indicate the link status and network

activity.

●

When the green light is on, the printer has successfully linked to the network.

●

When the yellow light is blinking, there is network transmission activity.

If the printer does not successfully connect to the network:

●

Both LEDs will be oﬀ.

●

LAN Error – Loss of Carrier

will be indicated on the IO Conﬁguration page.

In this situation, try the following:

Check the cable connections at both ends.

Consider replacing the cables by known good ones.

Consider switching to another network connector in the network switch, hub, or device to which the printer

is connected.

Manually conﬁgure the link setting to match the port conﬁguration of the network hub or switch. For

manual conﬁguration methods, see

Link

conﬁguration

methods

on page

. Turn the printer oﬀ, then on

again, to re-initialize the setting.

Print an IO Conﬁguration page and check link settings.

Item

Description

Port Conﬁg

If the printer is properly linked, this item has one of the following values:

●

10BASE-T HALF

: 10 Mbps, half-duplex

●

10BASE-T FULL

: 10 Mbps, full-duplex

●

100TX-HALF

: 100 Mbps, half-duplex

●

100TX-FULL

: 100 Mbps, full-duplex

●

1000TX FULL

If the printer is not properly linked, one of the following messages will appear:

●

UNKNOWN

: The printer is in an initialization state.

●

DISCONNECTED

: A network connection has not been detected. Check network cables. Reconﬁgure the

link settings, or restart the printer.

Auto Negotiation

Indicates whether auto-negotiation for link conﬁguration is on or oﬀ.

●

(default): The printer will attempt to automatically conﬁgure itself onto the network at the proper

speed and communication mode.

●

OFF

: You must manually conﬁgure the link speed and communication mode using the front panel. Your

settings must match those of the network for proper operation.

In case of doubt or misconﬁguration of link settings, reset the network parameters to their factory settings.

See

Reset network parameters

on page

100

Communication failures between computer and printer

Sometimes your printer may be connected to the network, but not to your computer.

ENWW

Troubleshooting

101