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Downloading the latest HP PC Hardware Diagnostics Windows version

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Downloading the latest HP PC Hardware Diagnostics Windows version To download HP PC Hardware Diagnostics Windows, follow these steps: 1. Go to http://www.hp.com/go/techcenter/pcdiags. The HP PC Diagnostics home page is displayed. 2. In the HP PC Hardware Diagnostics section, select Download, and then select the installation location: To run the tool on your computer, download it to the computer desktop. - or - To run the tool from a USB flash drive, download it to a USB flash drive. 3. Select Run. Downloading HP Hardware Diagnostics Windows by product name or number (select products only) NOTE: For some products, it may be necessary to download the software to a USB flash drive by using the product name or number. To download HP PC Hardware Diagnostics Windows by product name or number (select products only), follow these steps: 1. Go to http://www.hp.com/support. 2. Select Get software and drivers, and then enter the product name or number. 3. In the HP PC Hardware Diagnostics section, select Download, and then select the installation location: To run the tool on your computer, download it to the computer desktop. - or - To run the tool from a USB flash drive, download it to a USB flash drive. 4. Select Run. Installing HP PC Hardware Diagnostics Windows To install HP PC Hardware Diagnostics Windows, follow these steps: ▲ Navigate to the folder on your computer or the flash drive where the .exe file was downloaded, double- click the .exe file, and then follow the on-screen instructions. Using HP PC Hardware Diagnostics UEFI HP PC Hardware Diagnostics UEFI (Unified Extensible Firmware Interface) allows you to run diagnostic tests to determine whether the computer hardware is functioning properly. The tool runs outside the operating system so that it can isolate hardware failures from issues that are caused by the operating system or other software components. If your PC will not boot into Windows, you can use HP PC Hardware Diagnostics UEFI to diagnose hardware issues. When HP PC Hardware Diagnostics UEFI detects a failure that requires hardware replacement, a 24-digit Failure ID code is generated. For assistance in correcting the problem, contact support, and provide the Failure ID code. NOTE: To start diagnostics on a convertible computer, your computer must be in notebook mode, and you must use the attached keyboard. 54 Chapter 10 Using HP PC Hardware Diagnostics

Section	Page
Starting right	13
Best practices	13
More HP resources	14
Getting to know your computer	16
Locating hardware	16
Locating software	16
Right side	17
Left side	18
Display	20
Keyboard area	21
TouchPad	21
Lights	22
Speakers	23
Special keys	24
Action keys	25
Bottom	26
Labels	27
Inserting a SIM card (select products only)	28
Connecting to a network	30
Connecting to a wireless network	30
Using the wireless controls	30
Airplane mode key	30
Operating system controls	30
Connecting to a WLAN	31
Using HP Mobile Broadband (select products only)	32
Using GPS (select products only)	32
Using Bluetooth wireless devices (select products only)	32
Connecting Bluetooth devices	33
Connecting to a wired network—LAN (select products only)	33
Enjoying entertainment features	34
Using the camera	34
Using audio	34
Connecting speakers	34
Connecting headphones	34
Connecting a microphone	35
Connecting headsets	35
Using sound settings	35
Using video	35
Connecting a DisplayPort device using a USB Type-C cable (select products only)	35
Connecting a Thunderbolt device using a USB Type-C cable (select products only)	36
Connecting video devices by using a VGA cable (select products only)	37
Connecting video devices using an HDMI cable (select products only)	38
Setting up HDMI audio	39
Connecting digital display devices using a Dual-Mode DisplayPort cable (select products only)	40
Discovering and connecting to Miracast-compatible wireless displays (select products only)	40
Using data transfer	41
Connecting devices to a USB Type-C port (select products only)	41
Navigating the screen	42
Using TouchPad and touch screen gestures	42
Tap	42
Two-finger pinch zoom	43
Two-finger slide (TouchPad only)	43
Two-finger tap (TouchPad only)	43
Four-finger tap (TouchPad only)	43
Three-finger swipe (TouchPad only)	44
One-finger slide (touch screen only)	45
Using an optional keyboard or mouse	45
Using an on-screen keyboard (select products only)	45
Managing power	46
Using Sleep and Hibernation	46
Initiating and exiting Sleep	46
Initiating and exiting Hibernation (select products only)	47
Shutting down (turning off) the computer	47
Using the Power icon and Power Options	48
Running on battery power	48
Using HP Fast Charge (select products only)	48
Displaying battery charge	49
Finding battery information in HP Support Assistant (select products only)	49
Conserving battery power	49
Identifying low battery levels	49
Resolving a low battery level	50
Resolving a low battery level when external power is available	50
Resolving a low battery level when no power source is available	50
Resolving a low battery level when the computer cannot exit Hibernation	50
Factory-sealed battery	50
User-replaceable battery	50
Removing a user-replaceable battery	51
Storing a user-replaceable battery	53
Disposing of a user-replaceable battery	53
Running on external power	53
Maintaining your computer	55
Improving performance	55
Using Disk Defragmenter	55
Using Disk Cleanup	55
Using HP 3D DriveGuard (select products only)	55
Identifying HP 3D DriveGuard status	56
Updating programs and drivers	56
Cleaning your computer	56
Cleaning procedures	56
Cleaning the display	57
Cleaning the sides or cover	57
Cleaning the TouchPad, keyboard, or mouse (select products only)	57
Traveling with or shipping your computer	57
Securing your computer and information	59
Using passwords	59
Setting Windows passwords	59
Setting Setup Utility (BIOS) passwords	60
Using Windows Hello (select products only)	60
Using Internet security software	61
Using antivirus software	61
Using firewall software	61
Installing software updates	61
Using HP Managed Services (select products only)	62
Securing your wireless network	62
Backing up your software applications and information	62
Using an optional security cable (select products only)	62
Using Setup Utility (BIOS)	63
Starting Setup Utility (BIOS)	63
Updating Setup Utility (BIOS)	63
Determining the BIOS version	63
Downloading a BIOS update	64
Using HP PC Hardware Diagnostics	65
Using HP PC Hardware Diagnostics Windows	65
Downloading HP PC Hardware Diagnostics Windows	65
Downloading the latest HP PC Hardware Diagnostics Windows version	66
Downloading HP Hardware Diagnostics Windows by product name or number (select products only)	66
Installing HP PC Hardware Diagnostics Windows	66
Using HP PC Hardware Diagnostics UEFI	66
Starting HP PC Hardware Diagnostics UEFI	67
Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive	67
Downloading the latest HP PC Hardware Diagnostics UEFI version	67
Downloading HP PC Hardware Diagnostics UEFI by product name or number (select products only)	67
Using Remote HP PC Hardware Diagnostics UEFI settings (select products only)	68
Downloading Remote HP PC Hardware Diagnostics UEFI	68
Downloading the latest Remote HP PC Hardware Diagnostics UEFI version	68
Downloading Remote HP PC Hardware Diagnostics UEFI by product name or number	68
Customizing Remote HP PC Hardware Diagnostics UEFI settings	68
Backing up, restoring, and recovering	70
Using Windows tools	70
Creating HP Recovery media (select products only)	70
Using HP Recovery Manager to create recovery media	71
Before you begin	71
Creating the recovery media	71
Using the HP Cloud Recovery Download Tool to create recovery media	72
Restoring and recovery	72
Restoring, resetting, and refreshing using Windows tools	72
Restoring using HP Recovery Manager and the HP Recovery partition	72
Recovering using HP Recovery Manager	72
Recovering using the HP Recovery partition (select products only)	73
Recovering using HP Recovery media	73
Changing the computer boot order	74
Removing the HP Recovery partition (select products only)	74
Specifications	75
Input power	75
Operating environment	76
Electrostatic Discharge	77
Accessibility	78
Supported assistive technologies	78
Contacting support	78

Match case Limit results 1 per page

Downloading the latest HP PC Hardware Diagnostics Windows version

To download HP PC Hardware Diagnostics Windows, follow these steps:

Go to

http://www.hp.com/

go/techcenter/pcdiags

. The HP PC Diagnostics home page is displayed.

In the

HP PC Hardware Diagnostics

section, select

Download

, and then select the installation location:

To run the tool on your computer, download it to the computer desktop.

– or –

To run the tool from a USB

ﬂash

drive, download it to a USB

ﬂash

drive.

Select

Run

Downloading HP Hardware Diagnostics Windows by product name or number (select products

only)

NOTE:

For some products, it may be necessary to download the software to a USB

ﬂash

drive by using the

product name or number.

To download HP PC Hardware Diagnostics Windows by product name or number (select products only), follow

these steps:

Go to

http://www.hp.com/

support

Select

Get software and drivers

, and then enter the product name or number.

In the

HP PC Hardware Diagnostics

section, select

Download

, and then select the installation location:

To run the tool on your computer, download it to the computer desktop.

– or –

To run the tool from a USB

ﬂash

drive, download it to a USB

ﬂash

drive.

Select

Run

Installing HP PC Hardware Diagnostics Windows

To install HP PC Hardware Diagnostics Windows, follow these steps:

▲

Navigate to the folder on your computer or the

ﬂash

drive where the .exe

ﬁle

was downloaded, double-

click the .exe

ﬁle,

and then follow the on-screen instructions.

Using HP PC Hardware Diagnostics UEFI

HP PC Hardware Diagnostics UEFI

(Uniﬁed

Extensible Firmware Interface) allows you to run diagnostic tests to

determine whether the computer hardware is functioning properly. The tool runs outside the operating

system so that it can isolate hardware failures from issues that are caused by the operating system or other

software components.

If your PC will not boot into Windows, you can use HP PC Hardware Diagnostics UEFI to diagnose hardware

issues.

When HP PC Hardware Diagnostics UEFI detects a failure that requires hardware replacement, a 24-digit

Failure ID code is generated. For assistance in correcting the problem, contact support, and provide the Failure

ID code.

NOTE:

To start diagnostics on a convertible computer, your computer must be in notebook mode, and you

must use the attached keyboard.

Chapter 10

Using HP PC Hardware Diagnostics