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HP Pavilion 11-ad000 User Guide - Page 72

Using the HP Cloud Recovery Download Tool to create recovery media, Restoring and recovery, Restoring

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Using the HP Cloud Recovery Download Tool to create recovery media To create HP Recovery media using the HP Cloud Recovery Download Tool: 1. Go to http://www.hp.com/support. 2. Select Software and Drivers, and then follow the on-screen instructions. Restoring and recovery Restoring and recovery can be performed using one or more of the following options: Windows tools, HP Recovery Manager, or the HP Recovery partition. IMPORTANT: Not all methods are available on all products. Restoring, resetting, and refreshing using Windows tools Windows offers several options for restoring, resetting, and refreshing the computer. For details, see Using Windows tools on page 58. Restoring using HP Recovery Manager and the HP Recovery partition You can use HP Recovery Manager and the HP Recovery partition (select products only) to restore the computer to the original factory state: ● Resolving problems with preinstalled applications or drivers-To correct a problem with a preinstalled application or driver: 1. Type recovery in the taskbar search box, and then select HP Recovery Manager. 2. Select Reinstall drivers and/or applications, and then follow the on-screen instructions. ● Using System Recovery-To recover the Windows partition to original factory content, select the System Recovery option from the HP Recovery partition (select products only) or use the HP Recovery media. For more information, see Recovering using HP Recovery Manager on page 60. If you have not already created recovery media, see Creating HP Recovery media (select products only) on page 58. ● Using Factory Reset (select products only)-Restores the computer to its original factory state by deleting all information from the hard drive and recreating the partitions and then reinstalling the operating system and the software that was installed at the factory (select products only). To use the Factory Reset option, you must use HP Recovery media. If you have not already created recovery media, see Creating HP Recovery media (select products only) on page 58. NOTE: If you have replaced the hard drive in the computer, you can use the Factory Reset option to install the operating system and the software that was installed at the factory. Recovering using HP Recovery Manager You can use HP Recovery Manager software to recover the computer to its original factory state by using the HP Recovery media that you either created or that you obtained from HP, or by using the HP Recovery partition (select products only). If you have not already created HP Recovery media, see Creating HP Recovery media (select products only) on page 58. IMPORTANT: HP Recovery Manager does not automatically provide backups of your personal data. Before beginning recovery, back up any personal data that you want to retain. See Using Windows tools on page 58. 60 Chapter 11 Backing up, restoring, and recovering

Section	Page
Starting right	13
Best practices	13
More HP resources	14
Getting to know your computer	16
Locating hardware	16
Locating software	16
Right side	17
Left side	18
Display	20
Keyboard area	21
TouchPad	21
Lights	22
Speakers	23
Special keys	24
Action keys	25
Bottom	26
Labels	27
Inserting a SIM card (select products only)	28
Connecting to a network	30
Connecting to a wireless network	30
Using the wireless controls	30
Airplane mode key	30
Operating system controls	30
Connecting to a WLAN	31
Using HP Mobile Broadband (select products only)	32
Using GPS (select products only)	32
Using Bluetooth wireless devices (select products only)	32
Connecting Bluetooth devices	33
Connecting to a wired network—LAN (select products only)	33
Enjoying entertainment features	34
Using the camera	34
Using audio	34
Connecting speakers	34
Connecting headphones	34
Connecting a microphone	35
Connecting headsets	35
Using sound settings	35
Using video	35
Connecting a DisplayPort device using a USB Type-C cable (select products only)	35
Connecting a Thunderbolt device using a USB Type-C cable (select products only)	36
Connecting video devices by using a VGA cable (select products only)	37
Connecting video devices using an HDMI cable (select products only)	38
Setting up HDMI audio	39
Connecting digital display devices using a Dual-Mode DisplayPort cable (select products only)	40
Discovering and connecting to Miracast-compatible wireless displays (select products only)	40
Using data transfer	41
Connecting devices to a USB Type-C port (select products only)	41
Navigating the screen	42
Using TouchPad and touch screen gestures	42
Tap	42
Two-finger pinch zoom	43
Two-finger slide (TouchPad only)	43
Two-finger tap (TouchPad only)	43
Four-finger tap (TouchPad only)	43
Three-finger swipe (TouchPad only)	44
One-finger slide (touch screen only)	45
Using an optional keyboard or mouse	45
Using an on-screen keyboard (select products only)	45
Managing power	46
Using Sleep and Hibernation	46
Initiating and exiting Sleep	46
Initiating and exiting Hibernation (select products only)	47
Shutting down (turning off) the computer	47
Using the Power icon and Power Options	48
Running on battery power	48
Using HP Fast Charge (select products only)	48
Displaying battery charge	49
Finding battery information in HP Support Assistant (select products only)	49
Conserving battery power	49
Identifying low battery levels	49
Resolving a low battery level	50
Resolving a low battery level when external power is available	50
Resolving a low battery level when no power source is available	50
Resolving a low battery level when the computer cannot exit Hibernation	50
Factory-sealed battery	50
User-replaceable battery	50
Removing a user-replaceable battery	51
Storing a user-replaceable battery	53
Disposing of a user-replaceable battery	53
Running on external power	53
Maintaining your computer	55
Improving performance	55
Using Disk Defragmenter	55
Using Disk Cleanup	55
Using HP 3D DriveGuard (select products only)	55
Identifying HP 3D DriveGuard status	56
Updating programs and drivers	56
Cleaning your computer	56
Cleaning procedures	56
Cleaning the display	57
Cleaning the sides or cover	57
Cleaning the TouchPad, keyboard, or mouse (select products only)	57
Traveling with or shipping your computer	57
Securing your computer and information	59
Using passwords	59
Setting Windows passwords	59
Setting Setup Utility (BIOS) passwords	60
Using Windows Hello (select products only)	60
Using Internet security software	61
Using antivirus software	61
Using firewall software	61
Installing software updates	61
Using HP Managed Services (select products only)	62
Securing your wireless network	62
Backing up your software applications and information	62
Using an optional security cable (select products only)	62
Using Setup Utility (BIOS)	63
Starting Setup Utility (BIOS)	63
Updating Setup Utility (BIOS)	63
Determining the BIOS version	63
Downloading a BIOS update	64
Using HP PC Hardware Diagnostics	65
Using HP PC Hardware Diagnostics Windows	65
Downloading HP PC Hardware Diagnostics Windows	65
Downloading the latest HP PC Hardware Diagnostics Windows version	66
Downloading HP Hardware Diagnostics Windows by product name or number (select products only)	66
Installing HP PC Hardware Diagnostics Windows	66
Using HP PC Hardware Diagnostics UEFI	66
Starting HP PC Hardware Diagnostics UEFI	67
Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive	67
Downloading the latest HP PC Hardware Diagnostics UEFI version	67
Downloading HP PC Hardware Diagnostics UEFI by product name or number (select products only)	67
Using Remote HP PC Hardware Diagnostics UEFI settings (select products only)	68
Downloading Remote HP PC Hardware Diagnostics UEFI	68
Downloading the latest Remote HP PC Hardware Diagnostics UEFI version	68
Downloading Remote HP PC Hardware Diagnostics UEFI by product name or number	68
Customizing Remote HP PC Hardware Diagnostics UEFI settings	68
Backing up, restoring, and recovering	70
Using Windows tools	70
Creating HP Recovery media (select products only)	70
Using HP Recovery Manager to create recovery media	71
Before you begin	71
Creating the recovery media	71
Using the HP Cloud Recovery Download Tool to create recovery media	72
Restoring and recovery	72
Restoring, resetting, and refreshing using Windows tools	72
Restoring using HP Recovery Manager and the HP Recovery partition	72
Recovering using HP Recovery Manager	72
Recovering using the HP Recovery partition (select products only)	73
Recovering using HP Recovery media	73
Changing the computer boot order	74
Removing the HP Recovery partition (select products only)	74
Specifications	75
Input power	75
Operating environment	76
Electrostatic Discharge	77
Accessibility	78
Supported assistive technologies	78
Contacting support	78

Match case Limit results 1 per page

Using the HP Cloud Recovery Download Tool to create recovery media

To create HP Recovery media using the HP Cloud Recovery Download Tool:

Go to

http://www.hp.com/

support

Select

Software and Drivers

, and then follow the on-screen instructions.

Restoring and recovery

Restoring and recovery can be performed using one or more of the following options: Windows tools, HP

Recovery Manager, or the HP Recovery partition.

IMPORTANT:

Not all methods are available on all products.

Restoring, resetting, and refreshing using Windows tools

Windows

oﬀers

several options for restoring, resetting, and refreshing the computer. For details, see

Using

Windows tools

on page

Restoring using HP Recovery Manager and the HP Recovery partition

You can use HP Recovery Manager and the HP Recovery partition (select products only) to restore the

computer to the original factory state:

●

Resolving problems with preinstalled applications or drivers

—To correct a problem with a

preinstalled application or driver:

Type

recovery

in the taskbar search box, and then select

HP Recovery Manager

Select

Reinstall drivers and/or applications

, and then follow the on-screen instructions.

●

Using System Recovery

—To recover the Windows partition to original factory content, select the

System Recovery

option from the HP Recovery partition (select products only) or use the HP Recovery

media. For more information, see

Recovering using HP Recovery Manager

on page

. If you have not

already created recovery media, see

Creating HP Recovery media (select products only)

on page

●

Using Factory Reset

(select products only)—Restores the computer to its original factory state by

deleting all information from the hard drive and recreating the partitions and then reinstalling the

operating system and the software that was installed at the factory (select products only). To use the

Factory Reset

option, you must use HP Recovery media. If you have not already created recovery media,

see

Creating HP Recovery media (select products only)

on page

NOTE:

If you have replaced the hard drive in the computer, you can use the Factory Reset option to

install the operating system and the software that was installed at the factory.

Recovering using HP Recovery Manager

You can use HP Recovery Manager software to recover the computer to its original factory state by using the

HP Recovery media that you either created or that you obtained from HP, or by using the HP Recovery

partition (select products only).

If you have not already created HP Recovery media, see

Creating HP Recovery media (select products only)

on page

IMPORTANT:

HP Recovery Manager does not automatically provide backups of your personal data. Before

beginning recovery, back up any personal data that you want to retain. See

Using Windows tools

on page

Chapter 11

Backing up, restoring, and recovering