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Recovering using HP Recovery Manager

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Recovering using HP Recovery Manager You can use HP Recovery Manager software to recover the computer to its original factory state by using the HP Recovery media that you either created or that you obtained from HP, or by using the HP Recovery partition (select products only). If you have not already created HP Recovery media, see Creating HP Recovery media (select products only) on page 52. IMPORTANT: HP Recovery Manager does not automatically provide backups of your personal data. Before beginning recovery, back up any personal data that you want to retain. See Using Windows tools for backing up, restoring, and recovering your computer on page 51. IMPORTANT: Recovery through HP Recovery Manager should be used as a final attempt to correct computer issues. NOTE: When you start the recovery process, only the options available for your computer are displayed. Before you begin, note the following: ● HP Recovery Manager recovers only software that was installed at the factory. For software not provided with this computer, you must either download the software from the manufacturer's website or reinstall the software from the media provided by the manufacturer. ● If the computer hard drive fails, HP Recovery media must be used. This media is created using HP Recovery Manager. See Creating HP Recovery media (select products only) on page 52. ● If your computer does not allow the creation of HP Recovery media or if the HP Recovery media does not work, contact support to obtain recovery media. Go to http://www.hp.com/support, select your country or region, and then follow the on-screen instructions. Recovering using the HP Recovery partition (select products only) The HP Recovery partition allows you to perform a system recovery without recovery discs or a recovery USB flash drive. This type of recovery can be used only if the hard drive is still working. The HP Recovery partition (select products only) allows System Recovery only. To start HP Recovery Manager from the HP Recovery partition: IMPORTANT: For a tablet with a detachable keyboard, connect the tablet to the keyboard base before beginning these steps (select products only). 1. Type recovery in the taskbar search box, select HP Recovery Manager, and then select Windows Recovery Environment. ‒ or - For computers or tablets with keyboards attached: ▲ Press f11 while the computer boots, or press and hold f11 as you press the power button. For tablets without keyboards: ▲ Turn on or restart the tablet, quickly hold down the volume up button, and then select f11. 2. Select Troubleshoot from the boot options menu. 3. Select Recovery Manager, and then follow the on-screen instructions. 54 Chapter 11 Backing up, restoring, and recovering

Section	Page
Getting started	13
Best practices	13
More HP resources	14
Getting to know your computer	15
Locating hardware	15
Locating software	15
Right side	16
Left side	18
Display	19
Keyboard area	20
TouchPad	20
Lights	21
Button and speaker	22
Special keys	23
Action keys	24
Bottom	26
Rear	27
Labels	28
Connecting to a network	30
Connecting to a wireless network	30
Using the wireless controls	30
Airplane mode key	30
Operating system controls	30
Connecting to a WLAN	31
Using HP Mobile Broadband (select products only)	32
Using GPS (select products only)	32
Using Bluetooth wireless devices (select products only)	32
Connecting Bluetooth devices	32
Connecting to a wired network—LAN (select products only)	33
Enjoying entertainment features	34
Using the camera	34
Using audio	34
Connecting speakers	34
Connecting headphones	34
Connecting headsets	35
Using sound settings	35
Using video	35
Connecting video devices using an HDMI cable (select products only)	35
Setting up HDMI audio	36
Discovering and connecting to Miracast-compatible wireless displays (select products only)	37
Navigating the screen	38
Using TouchPad and touch screen gestures	38
Tap	38
Two-finger pinch zoom	39
Two-finger slide (TouchPad only)	39
Two-finger tap (TouchPad only)	39
Four-finger tap (TouchPad only)	40
Three-finger swipe (TouchPad only)	40
One-finger slide (touch screen only)	41
Using an optional keyboard or mouse	41
Using an on-screen keyboard (select products only)	41
Managing power	42
Using Sleep and Hibernation	42
Initiating and exiting Sleep	42
Initiating and exiting Hibernation (select products only)	43
Shutting down (turning off) the computer	43
Using the Power icon and Power Options	44
Running on battery power	44
Using HP Fast Charge (select products only)	44
Displaying battery charge	45
Finding battery information in HP Support Assistant (select products only)	45
Conserving battery power	45
Identifying low battery levels	45
Resolving a low battery level	46
Resolving a low battery level when external power is available	46
Resolving a low battery level when no power source is available	46
Resolving a low battery level when the computer cannot exit Hibernation	46
Factory-sealed battery	46
Running on external power	46
Maintaining your computer	48
Improving performance	48
Using Disk Defragmenter	48
Using Disk Cleanup	48
Using HP 3D DriveGuard (select products only)	48
Identifying HP 3D DriveGuard status	49
Updating programs and drivers	49
Cleaning your computer	49
Cleaning procedures	49
Cleaning the display	50
Cleaning the sides or cover	50
Cleaning the TouchPad, keyboard, or mouse (select products only)	50
Traveling with or shipping your computer	50
Securing your computer and information	52
Using passwords	52
Setting Windows passwords	52
Setting Setup Utility (BIOS) passwords	53
Using Windows Hello (select products only)	54
Using Internet security software	54
Using antivirus software	54
Using firewall software	54
Installing software updates	55
Using HP Device as a Service (HP DaaS) (select products only)	55
Securing your wireless network	55
Backing up your software applications and information	55
Using an optional security cable (select products only)	55
Using Setup Utility (BIOS)	56
Starting Setup Utility (BIOS)	56
Updating Setup Utility (BIOS)	56
Determining the BIOS version	56
Downloading a BIOS update	57
Using HP PC Hardware Diagnostics	58
Using HP PC Hardware Diagnostics Windows (select products only)	58
Downloading HP PC Hardware Diagnostics Windows	58
Downloading the latest HP PC Hardware Diagnostics Windows version	59
Downloading HP Hardware Diagnostics Windows by product name or number (select products only)	59
Installing HP PC Hardware Diagnostics Windows	59
Using HP PC Hardware Diagnostics UEFI	59
Starting HP PC Hardware Diagnostics UEFI	60
Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive	60
Downloading the latest HP PC Hardware Diagnostics UEFI version	60
Downloading HP PC Hardware Diagnostics UEFI by product name or number (select products only)	60
Using Remote HP PC Hardware Diagnostics UEFI settings (select products only)	61
Downloading Remote HP PC Hardware Diagnostics UEFI	61
Downloading the latest Remote HP PC Hardware Diagnostics UEFI version	61
Downloading Remote HP PC Hardware Diagnostics UEFI by product name or number	61
Customizing Remote HP PC Hardware Diagnostics UEFI settings	61
Backing up, restoring, and recovering	63
Using Windows tools for backing up, restoring, and recovering your computer	63
Creating backups	63
Restoring and recovering	63
Creating HP Recovery media (select products only)	64
Using HP Recovery Manager to create recovery media	64
Before you begin	64
Creating the recovery media	65
Using the HP Cloud Recovery Download Tool to create recovery media	65
Restoring and recovery	65
Restoring, resetting, and refreshing using Windows tools	65
Restoring using HP Recovery Manager and the HP Recovery partition	65
Recovering using HP Recovery Manager	66
Recovering using the HP Recovery partition (select products only)	66
Recovering using HP Recovery media	67
Changing the computer boot order	67
Removing the HP Recovery partition (select products only)	67
Specifications	68
Input power	68
Operating environment	69
Electrostatic Discharge	70
Accessibility	71
Accessibility	71
Finding the technology tools you need	71
Our commitment	71
International Association of Accessibility Professionals (IAAP)	71
Finding the best assistive technology	72
Assessing your needs	72
Accessibility for HP products	72
Standards and legislation	73
Standards	73
Mandate 376 – EN 301 549	73
Web Content Accessibility Guidelines (WCAG)	73
Legislation and regulations	73
United States	74
21st Century Communications and Video Accessibility Act (CVAA)	74
Canada	74
Europe	75
United Kingdom	75
Australia	75
Worldwide	75
Useful accessibility resources and links	76
Organizations	76
Educational institutions	76
Other disability resources	76
HP links	76
Contacting support	77

Match case Limit results 1 per page

Recovering using HP Recovery Manager

You can use HP Recovery Manager software to recover the computer to its original factory state by using the

HP Recovery media that you either created or that you obtained from HP, or by using the HP Recovery

partition (select products only).

If you have not already created HP Recovery media, see

Creating HP Recovery media (select products only)

on page

IMPORTANT:

HP Recovery Manager does not automatically provide backups of your personal data. Before

beginning recovery, back up any personal data that you want to retain. See

Using Windows tools for backing

up, restoring, and recovering your computer

on page

IMPORTANT:

Recovery through HP Recovery Manager should be used as a

ﬁnal

attempt to correct computer

issues.

NOTE:

When you start the recovery process, only the options available for your computer are displayed.

Before you begin, note the following:

●

HP Recovery Manager recovers only software that was installed at the factory. For software not

provided with this computer, you must either download the software from the manufacturer's website or

reinstall the software from the media provided by the manufacturer.

●

If the computer hard drive fails, HP Recovery media must be used. This media is created using HP

Recovery Manager. See

Creating HP Recovery media (select products only)

on page

●

If your computer does not allow the creation of HP Recovery media or if the HP Recovery media does not

work, contact support to obtain recovery media. Go to

http://www.hp.com/

support

, select your country

or region, and then follow the on-screen instructions.

Recovering using the HP Recovery partition (select products only)

The HP Recovery partition allows you to perform a system recovery without recovery discs or a recovery USB

ﬂash

drive. This type of recovery can be used only if the hard drive is still working.

The HP Recovery partition (select products only) allows System Recovery only.

To start HP Recovery Manager from the HP Recovery partition:

IMPORTANT:

For a tablet with a detachable keyboard, connect the tablet to the keyboard base before

beginning these steps (select products only).

Type

recovery

in the taskbar search box, select

HP Recovery Manager

, and then select

Windows

Recovery Environment

‒ or –

For computers or tablets with keyboards attached:

▲

Press

f11

while the computer boots, or press and hold

f11

as you press the power button.

For tablets without keyboards:

▲

Turn on or restart the tablet, quickly hold down the volume up button, and then select

f11

Select

Troubleshoot

from the boot options menu.

Select

Recovery Manager

, and then follow the on-screen instructions.

Chapter 11

Backing up, restoring, and recovering