HP Pavilion 15-p000 Maintenance and Service Guide
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- HP Pavilion 15-p000 | Maintenance and Service Guide - Page 1
HP Pavilion 17 Notebook PC HP Pavilion 15 Notebook PC Maintenance and Service Guide - HP Pavilion 15-p000 | Maintenance and Service Guide - Page 2
group of companies. Product notice This guide describes features that are common to services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein. Second Edition: August 2014 First Edition - HP Pavilion 15-p000 | Maintenance and Service Guide - Page 3
Self-Repair Parts CAUTION: Your computer includes Customer Self-Repair parts and parts that should only be accessed by an authorized service provider. See Chapter 5, "Removal and replacement procedures for Customer Self-Repair parts," for details. Accessing parts described in Chapter 6, "Removal and - HP Pavilion 15-p000 | Maintenance and Service Guide - Page 4
iv Important Notice about Customer Self-Repair Parts - HP Pavilion 15-p000 | Maintenance and Service Guide - Page 5
Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional - HP Pavilion 15-p000 | Maintenance and Service Guide - Page 6
vi Safety warning notice - HP Pavilion 15-p000 | Maintenance and Service Guide - Page 7
...8 Left side ...11 Display ...13 Top ...14 TouchPad ...14 Lights ...15 Buttons and speakers ...16 Keys ...17 Bottom ...18 Labels ...19 3 Illustrated and replacement procedures preliminary requirements 70 Tools required ...70 Service considerations ...70 Plastic parts ...70 Cables and connectors - HP Pavilion 15-p000 | Maintenance and Service Guide - Page 8
replacement procedures 75 Battery ...76 Optical drive ...77 6 Removal and replacement procedures for Authorized Service Provider parts 79 116 RTC battery ...117 Power connector ...118 Fan ...119 Heat sink ...120 Power button board ...123 7 Windows - Using Setup Utility (BIOS) and HP PC Hardware - HP Pavilion 15-p000 | Maintenance and Service Guide - Page 9
(17.3) ...132 Display Specifications (15.6-in) ...133 Hard drive specifications ...134 DVD±RW SuperMulti Double-Layer Combination Drive specifications 134 10 Windows 8.1 - Backing up, restoring, and recovering 136 Creating recovery media and backups 136 Creating HP Recovery media 136 Restore - HP Pavilion 15-p000 | Maintenance and Service Guide - Page 10
Manager 143 What you need to know 143 Recovering using HP Recovery partition (select models only 144 Recovering using the recovery media 144 cord set requirements ...149 Requirements for all countries ...149 Requirements for specific countries and regions 150 14 Recycling ...152 Index ...153 x - HP Pavilion 15-p000 | Maintenance and Service Guide - Page 11
7 content. Parts that are available for Windows 7 are indicated with the spare part number. Category Description Product Name HP Pavilion 17 Notebook PC HP Pavilion 15 Notebook PC Processors AMD™ Intel® Chipset Processors are attached to the system board. ● AMD A10-5745M (2.1 GHz/2.9 GHz, 4 MB - HP Pavilion 15-p000 | Maintenance and Service Guide - Page 12
Support PX7 ● AMD Radeon™ HD 8610G ● AMD Radeon HD 8510G ● AMD Radeon R5 Graphics ● AMD Radeon R4 Graphics ● AMD Radeon R3 Graphics ● AMD Radeon R2 Graphics Switchable Discrete Graphics: AMD Topaz-XT (AMD Radeon™ R7 M260) with up to 2048 MB of dedicated video memory (256Mx16 DDR3L 900MHz x 4 PCs - HP Pavilion 15-p000 | Maintenance and Service Guide - Page 13
drives in 9.5 mm (.37 in) and 7.0 mm (.28 √ √ in) thicknesses (all hard drives use the same bracket) Supports the following hard drives: ● 1.5 TB, 5400 rpm 9.5 mm for HP Pavilion 15 Notebooks and AMD computers only ● 1 TB, 5400 rpm, 9.5 mm available for Windows 8.1 and Windows 7 ● 750 GB, 5400 - HP Pavilion 15-p000 | Maintenance and Service Guide - Page 14
DVD±RW Double-Layer SuperMulti Drive √ √ ● Blu-ray Disc R/RW with SuperMulti for AMD HP Pavilion 15 PC models only Support M-disc Audio and video Supports: Beats Audio √ √ Subwoofer for AMD only Dual speakers HP TrueVision HD webcam (fixed, no tilt with activity LED; 1280×720 by 30 frames - HP Pavilion 15-p000 | Maintenance and Service Guide - Page 15
Trackpad Gestures Full Size Backlit 3 Coat paint island-style Keyboard with numeric keypad √ black with red LED for AMD HP Pavilion 15 PC models Beats Audio Special Edition Power requirements Supports the following AC adapters: ● 45 W HP Smart AC adapter (nPFC, 3-wire, 4.5 mm, nslim) ● 65 - HP Pavilion 15-p000 | Maintenance and Service Guide - Page 16
Category Operating system Serviceability Description Preinstalled: ● Windows 8.1 Standard, 64 bit ● Windows 8.1 Professional, 64 bit ● Windows 7 ● FreeDOS 2.0, for Intel models only ● Ubuntu Linux End-user replaceable parts: ● AC adapter ● Battery ● Optical drive AMD Intel √ √ √ √ 6 Chapter - HP Pavilion 15-p000 | Maintenance and Service Guide - Page 17
2 External component identification Finding your hardware and software information Locating hardware To find out what hardware is installed on your computer: 1. From the Start screen, type control panel, and then select Control Panel. 2. Select System and Security, select System, and then click - HP Pavilion 15-p000 | Maintenance and Service Guide - Page 18
to the Regulatory, Safety, and Environmental Notices. To access this guide, from the Start screen, type support, and then select the HP Support Assistant app. For Windows 7, to access the user guides, select Start > Help and Support > User Guides. NOTE: When a device is connected to the jack, the - HP Pavilion 15-p000 | Maintenance and Service Guide - Page 19
Description NOTE: For disc compatibility information, go to the Help and Support web page. Follow the web page instructions to select your computer model. Select Drivers & Downloads, and then follow the on-screen instructions. Attaches an optional security cable to the computer. NOTE: The security - HP Pavilion 15-p000 | Maintenance and Service Guide - Page 20
reads and writes to an optical disc. NOTE: For disc compatibility information, go to the Help and Support web page. Follow the web page instructions to select your computer model. Select Drivers & Downloads, and then follow the on-screen instructions. 10 Chapter 2 External component identification - HP Pavilion 15-p000 | Maintenance and Service Guide - Page 21
Amber: The battery is charging. ● White: The AC adapter is connected and the battery is charged. ● Off: The computer is using battery power. Connects . Each USB 3.0 port connects an optional USB device, such as a keyboard, mouse, external drive, printer, scanner or USB hub. Reads optional memory - HP Pavilion 15-p000 | Maintenance and Service Guide - Page 22
Amber: The battery is charging. ● White: The AC adapter is connected and the battery is charged. ● Off: The computer is using battery power. device. Each USB 3.0 port connects an optional USB device, such as a keyboard, mouse, external drive, printer, scanner or USB hub. Reads optional memory - HP Pavilion 15-p000 | Maintenance and Service Guide - Page 23
of the Regulatory, Safety, and Environmental Notices that applies to your country or region. To access this guide, from the Start screen, type support, and then select the HP Support Assistant app. To access the Windows 7 user guides, select Start > Help and Support > User Guides. Display 13 - HP Pavilion 15-p000 | Maintenance and Service Guide - Page 24
button (3) Right TouchPad button Description Reads your finger gestures to move the pointer or activate items on the screen. NOTE: The TouchPad also supports edge-swipe gestures. Functions like the left button on an external mouse. Functions like the right button on an external mouse. 14 Chapter - HP Pavilion 15-p000 | Maintenance and Service Guide - Page 25
power. On: Caps lock is on, which switches the keys to all capital letters. ● Amber: Computer sound is off. ● Off: Computer sound is on. Top 15 - HP Pavilion 15-p000 | Maintenance and Service Guide - Page 26
Buttons and speakers Component (1) Power button (2) Speakers (2) Description ● When the computer is off, press the button to turn on the computer. ● When the computer is on, press the button briefly to initiate Sleep. ● When the computer is in the Sleep state, press the button briefly to exit - HP Pavilion 15-p000 | Maintenance and Service Guide - Page 27
For Windows 7, Displays the Windows Start Menu. Execute frequently used system functions. NOTE: On select models, the f5 action key turns the keyboard backlight feature off or on. Controls the function of the integrated numeric keypad. Press the key to alternate between the standard numeric function - HP Pavilion 15-p000 | Maintenance and Service Guide - Page 28
to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation. (4) Battery release latch Releases the battery. (5) Optical drive access Access to remove the optical drive 18 Chapter 2 External component identification - HP Pavilion 15-p000 | Maintenance and Service Guide - Page 29
you troubleshoot system problems or travel internationally with the computer. IMPORTANT: All labels described in this section will be located in one of 3 places depending on your computer model: affixed to the bottom of the computer, located in the battery bay, or under the service door. ● Service - HP Pavilion 15-p000 | Maintenance and Service Guide - Page 30
3 Illustrated parts catalog Computer major components NOTE: Details about your computer, including model, serial number, product key, and length of warranty, are on the service tag at the bottom of your computer. See Bottom on page 18 for details. 20 Chapter 3 Illustrated parts catalog - HP Pavilion 15-p000 | Maintenance and Service Guide - Page 31
Item Component Spare part number (1) Display assembly, 15.6 in Display assembly, 17.3 in Flat display assembly for use with HP Pavilion Notebooks. This display assembly is spared at the subcomponent level Computer major components 21 - HP Pavilion 15-p000 | Maintenance and Service Guide - Page 32
spare part information, see Display assembly subcomponents on page 40. (2) Top cover (includes keyboard and cable): Top cover for HP Pavilion 15 Notebook PC computer models: With full size textured island-style Keyboard. Touchpad and numeric keypad black for use in the United States 762529-001 - HP Pavilion 15-p000 | Maintenance and Service Guide - Page 33
and numeric keypad black for use in Czech and Slovackia With full size textured island-style Keyboard and numeric keypad black for use in South Africa With full size textured island-style Keyboard, TouchPad, and numeric keypad white for use in the United States With full size textured island - HP Pavilion 15-p000 | Maintenance and Service Guide - Page 34
keypad white for use in South Africa With full size textured island-style Keyboard, TouchPad and numeric keypad Beats Audio for use in the United States With full size textured island-style Keyboard and numeric keypad Beats Audio for use in the United Kingdom With full size textured island-style - HP Pavilion 15-p000 | Maintenance and Service Guide - Page 35
for use in the Netherlands With full size textured island-style Keyboard and numeric keypad Beats Audio for use in Czech and Slovackia Top cover for HP Pavilion 17 Notebook PC computer models: With full size textured island-style Keyboard and numeric keypad black for use in the United States With - HP Pavilion 15-p000 | Maintenance and Service Guide - Page 36
and numeric keypad black for use in Czech and Slovackia With full size textured island-style Keyboard and numeric keypad white for use in the United States With full size textured island-style Keyboard and numeric keypad white for use in the United Kingdom With full size textured island-style - HP Pavilion 15-p000 | Maintenance and Service Guide - Page 37
For HP Pavilion 15 Intel Notebook PC computer models In Ano Silver 762506-001 In Ash Silver 762525-001 For use with Beats Audio 766726-001 For HP Pavilion 17 Intel Notebook PC computer models In Ash Silver 765792-001 In natural silver 767059-001 For HP Pavilion AMD Notebook PC computer - HP Pavilion 15-p000 | Maintenance and Service Guide - Page 38
for AMD HP Pavilion 15 Notebook PC available for Windows 8.1 and Windows 7 724935-005 (6) Battery Board (For use only with HP Pavilion 17 Notebook PC) 763710-001 (7) USB board For use with HP Pavilion 17 Notebook PC computer models 767120-001 For use with HP Pavilion 15 Notebook PC computer - HP Pavilion 15-p000 | Maintenance and Service Guide - Page 39
6GHz), 1600MHz/3MB L3, Dual 15W for use with Windows Standard HP Pavilion 15 Notebook PC 774767-501 Intel Core i5-4200U (1.6GHz, SC turbo up to 2.6GHz), 1600MHz/3MB L3, Dual 15 W for use with Windows Professional HP Pavilion 15 Notebook PC 774767-601 Intel Core i3-4030U (1.9 GHz), 1600 MHz/3 MB - HP Pavilion 15-p000 | Maintenance and Service Guide - Page 40
Standard HP Pavilion 17 Notebook PC Intel Core i3-4005U (1.7 GHz), 1600 MHz/3 MB L3, Dual 15 W 779839-001 for use with FreeDOS and Ubuntu Linux HP Pavilion 15 Notebook PC Intel Core i3-4005U (1.7 GHz), 1600 MHz/3 MB L3, Dual 15 W 779839-501 for use with Windows Standard HP Pavilion 15 Notebook PC - HP Pavilion 15-p000 | Maintenance and Service Guide - Page 41
switchable graphics Intel Core 840M i7-4500U (1.8GHz, SC turbo up to 3.0GHz), 1600MHz/2 MB L3, Dual 15W for use with FreeDOS and Ubuntu Linux HP Pavilion 15 Notebook PC 774769-001 Intel Core 840M i7-4500U (1.8GHz, SC turbo up to 3.0GHz), 1600MHz/2 MB L3, Dual 15W for use with Windows Standard - HP Pavilion 15-p000 | Maintenance and Service Guide - Page 42
7 766476-601 Intel Core 840M i5-4200U (1.6GHz, SC turbo up to 2.6GHz), 1600MHz/2 MB L3, Dual 15W for use with FreeDOS and Ubuntu Linux HP Pavilion 15 Notebook PC 774770-001 Intel Core 840M i5-4200U (1.6GHz, SC turbo up to 2.6GHz), 1600MHz/2 MB L3, Dual 15W for use with Windows Standard - HP Pavilion 15-p000 | Maintenance and Service Guide - Page 43
Spare part number Intel Core 840M i5-4200U (1.6GHz, SC turbo up to 2.6GHz), 1600MHz/2 MB L3, Dual 15W for use with Windows Professional HP Pavilion 15 Notebook PC 774770-601 Intel Core 830M i5-4200U (1.6GHz, SC turbo up to 2.6GHz), 1600MHz/2 MB L3, Dual 15W for use with FreeDOS and Ubuntu - HP Pavilion 15-p000 | Maintenance and Service Guide - Page 44
Pentium 830 N3540, 2.16 turbo up to 2.66 GHz discrete processor (2 MB L2 cache, quad core, SDP 4.5 W) for use with FreeDOS and Ubuntu Linux HP Pavilion 15 Notebook PC 787516-001 Intel Pentium 830 N3540, 2.16 turbo up to 2.66 GHz discrete processor (2 MB L2 cache, quad core, SDP 4.5 W) for use with - HP Pavilion 15-p000 | Maintenance and Service Guide - Page 45
HP Pavilion 15 Notebook PC 762528-001 AMD A4-6210 (1.8 GHz, 2 MB L2, 1600 MHz DDR3L, quad core, 15 W) for use with Windows Standard HP Pavilion 15 Notebook PC 762528-501 AMD A4-6210 (1.8 GHz, 2 MB L2, 1600 MHz DDR3L, quad core, 15 W) for use with Windows Professional HP Pavilion 15 Notebook PC - HP Pavilion 15-p000 | Maintenance and Service Guide - Page 46
2 MB L2, 1600 MHz DDR3L, quad core, 15 W) for use with FreeDOS and Ubuntu Linux HP Pavilion 15 Notebook PC 762532-001 AMD M260 A6-6310 (2.4 GHz/1.8 GHz, 2 MB L2, 1600 MHz DDR3L, quad core, 15 W) for use with Windows Standard HP Pavilion 15 Notebook PC 762532-501 AMD M260 A6-6310 (2.4 GHz/1.8 GHz - HP Pavilion 15-p000 | Maintenance and Service Guide - Page 47
-005 16 GB memory module for use with AMD HP Pavilion 15 computer models 756760-004 (11) Fan for use with HP Pavilion 17 Notebook PC computer models 765788-001 Fan for use with HP Pavilion 15 Notebook PC computer models 762505-001 (12) RTC battery 697917-001 (13) Heat sink assembly for use - HP Pavilion 15-p000 | Maintenance and Service Guide - Page 48
-001 for HP Pavilion 15 Notebook PC computer models (16) Subwoofer For HP Pavilion 15 Notebook PC computer models for computers equipped with Beats Audio 766723-001 (17) Hard drive (does not include the hard drive rubber bracket, hard drive connector cable, or screws) For specific hard drive - HP Pavilion 15-p000 | Maintenance and Service Guide - Page 49
Item Component For use on HP Pavilion 15 Notebook PC computer models Aqua blue finish Natural silver finish Snow white finish Vibrant red finish For Beats Audio Neon purple natural silver for use with Intel processors Snow white for use with Intel processors Vibrant red for use with Intel processors - HP Pavilion 15-p000 | Maintenance and Service Guide - Page 50
HP Pavilion 17 Notebook PC Display Hinge Kit, non-touchscreen (includes left and right hinges and screws) for HP 763706-001 Pavilion 17 Notebook PC Display Hinge Kit, touchscreen (includes left and right hinges and screws) for HP Pavilion 17 Notebook PC 765356-001 For HP Pavilion 15 Notebook PC - HP Pavilion 15-p000 | Maintenance and Service Guide - Page 51
and screws) for HP Pavilion 15 Notebook PC 763692-001 (5) Webcamera/microphone module (includes adhesive and screws) for HP Pavilion 17 762521-001 and 15 Notebook PC Webcamera/microphone module, Touchscreen (includes adhesive and screws) for HP Pavilion 17 and 15 Notebook PC 762545-001 - HP Pavilion 15-p000 | Maintenance and Service Guide - Page 52
, Touchscreen 762515-001 Vibrant red finish, Touchscreen 762516-001 For Beats Audio, Touchscreen 766724-001 Neon purple finish, Touchscreen 778263-001 Display back cover (includes screws), touchscreen HP Pavilion 15 Notebook PC Intel 790017-001 computer model 42 Chapter 3 Illustrated parts - HP Pavilion 15-p000 | Maintenance and Service Guide - Page 53
for HP Pavilion 15 Notebook PC in aqua blue 763103-001 Hard Drive Hardware Kit, for HP Pavilion 15 Notebook PC in vibrant red 763102-001 Hard Drive Hardware Kit, for HP Pavilion 15 Notebook PC in neon purple 778265-001 Hard Drive Hardware Kit, for HP Pavilion 15 Notebook PC in for Beats Audio - HP Pavilion 15-p000 | Maintenance and Service Guide - Page 54
90-W AC adapter (EM, PFC, SMT, 3-wire, 4.5-mm) for use with HP Pavilion 15 Notebook PC computer models only 710414-001 65-W HP Smart AC adapter (non-PFC, EM, 3-wire, 4.5-mm) for use with HP Pavilion 15 Notebook PC computer models only 714657-001 Power cord (3 pin, black, 1.0 m): For use in - HP Pavilion 15-p000 | Maintenance and Service Guide - Page 55
Model Number TPNQ140 2 GB memory module for HP Pavilion 15 Notebook PC √ 8 GB memory module for HP Pavilion 17 Notebook PC 2 GB memory module for HP Pavilion 17 Notebook PC 4 GB memory module √ 8 GB memory module for HP Pavilion 15 Notebook PC √ RTC battery √ HDMI to VGA adapter for use - HP Pavilion 15-p000 | Maintenance and Service Guide - Page 56
SATA RAW 9.5 mm WLAN Broadcom BCM43142 802.11 bgn 1x1 Wi-Fi + BT4.0 √ HMC combo adapter for use only with HP Pavilion 17 Notebook PC computer modelss or HP Pavilion 15 Notebook PC computer models WLAN Realtek RT8723BE 802.11 bgn 1x1 Wi-Fi + BT4.0 combo adapter, for use only on computer models - HP Pavilion 15-p000 | Maintenance and Service Guide - Page 57
for use on select HP Pavilion √ 15 Notebook PC Base enclosure Snow white finish for use on HP Pavilion 15 √ Notebook PC Base enclosure Vibrant red finish for use on HP Pavilion 15 √ Notebook PC Base enclosure for Beats Audio use on HP Pavilion 15 Notebook √ PC Speaker Kit (includes left - HP Pavilion 15-p000 | Maintenance and Service Guide - Page 58
√ for HP Pavilion 15 Notebook PC Display back cover (includes screws): vibrant red finish, √ Touchscreen for HP Pavilion 15 Notebook PC Display back cover (includes screws): aqua blue finish, √ Touchscreen for HP Pavilion 15 Notebook PC WLAN Antenna Kit for use with HP Pavilion 15 Notebook PC - HP Pavilion 15-p000 | Maintenance and Service Guide - Page 59
MB L2, 1600 MHz DDR3L, quad core, 15 W) for use with Windows Standard HP Pavilion 15 Notebook PC System board AMD A4-6210 (1.8 GHz, 2 MB L2, 1600 MHz DDR3L, quad core, 15 W) for use with Windows Professional HP Pavilion 15 Notebook PC Top cover (includes keyboard and cable): With full size textured - HP Pavilion 15-p000 | Maintenance and Service Guide - Page 60
keypad black for use in Europe Top cover (includes keyboard and cable): With full size textured island-style Keyboard and numeric keypad black for use in Taiwan Top cover (includes keyboard and cable): With full size textured island-style Keyboard and numeric keypad black for use in South Korea Top - HP Pavilion 15-p000 | Maintenance and Service Guide - Page 61
-131 762530-141 762530-151 762530-161 762530-171 762530-211 762530-251 762530-261 762530-271 Description Regulatory Model Number TPNQ140 Top cover (includes keyboard and cable): With full size textured island-style Keyboard and numeric keypad White for use in the United States Top cover (includes - HP Pavilion 15-p000 | Maintenance and Service Guide - Page 62
Top cover (includes keyboard and cable): With full size textured island-style Keyboard and numeric keypad White for use in Spain System board AMD M260 A8-6410 (2.4 GHz/2.0 GHz, 2 MB L2, 1600 MHz DDR3L, quad core, 15 W) for use with Windows Standard HP Pavilion 15 Notebook PC TPNQ143 √ TPN- TPNQ144 - HP Pavilion 15-p000 | Maintenance and Service Guide - Page 63
and numeric keypad red for use International use Top cover for HP Pavilion 15 Notebook PC computer models with full size textured island-style Keyboard, numeric keypad Beats Audio for use in Slovenia Top cover for HP Pavilion 15 Notebook PC computer models with full size textured black island-style - HP Pavilion 15-p000 | Maintenance and Service Guide - Page 64
Regulatory Model Number TPNQ140 Top cover for HP Pavilion 15 Notebook PC computer models with full size textured black island-style Keyboard, and numeric keypad Beats Audio for use in the Netherlands Top cover for HP Pavilion 15 Notebook PC computer models with full size textured black - HP Pavilion 15-p000 | Maintenance and Service Guide - Page 65
-5745M (2.9 GHz/2.1 GHz, 4 MB L2, 1333 MHz DDR3L, quad core, 25 W) for use with Windows Standard HP Pavilion 17 Notebook PC WLAN Antenna Kit for use with HP Pavilion 15 Notebook PC √ computer touch screen models (includes left and right wireless antenna cables and transceivers) Display panel HD - HP Pavilion 15-p000 | Maintenance and Service Guide - Page 66
HP Pavilion 17 Notebook PC Power button board (includes cable) for HP Pavilion 17 Notebook PC computer models Battery Board (For use only with HP Pavilion 17 Computer models) Rubber kit for HP Pavilion 17 Notebook PC the plastics kit) for HP Pavilion √ 15 Notebook PC computer models Heat sink - HP Pavilion 15-p000 | Maintenance and Service Guide - Page 67
and bracket): aqua blue finish for HP Pavilion 17 Notebook PC Top cover for HP Pavilion 17 Notebook PC computer models with full size textured island-style Keyboard and numeric keypad black for use in the United States Top cover for HP Pavilion 17 Notebook PC computer models with full size textured - HP Pavilion 15-p000 | Maintenance and Service Guide - Page 68
for use in Turkey Top cover for HP Pavilion 17 Notebook PC computer models with full size textured island-style Keyboard and numeric keypad black for use in Greece Top cover for HP Pavilion 17 Notebook PC computer models with full size textured island-style Keyboard and numeric keypad black for use - HP Pavilion 15-p000 | Maintenance and Service Guide - Page 69
and numeric keypad white for use in the United Kingdom Top cover for HP Pavilion 17 Notebook PC computer models with full size textured island-style Keyboard and numeric keypad white for use in the Germany Top cover for HP Pavilion 17 Notebook PC computer models with full size textured island-style - HP Pavilion 15-p000 | Maintenance and Service Guide - Page 70
size textured island-style Keyboard and numeric keypad white for use in the Czech and Slovackia System board Intel Core i5-4210U 1.7 GHz processor, SC turbo √ up to 2.6 GHz (3.0 MB L3 cache, dual core, 15 W) for use with FreeDOS and Ubuntu Linux HP Pavilion 15 Notebook PC System board Intel Core - HP Pavilion 15-p000 | Maintenance and Service Guide - Page 71
HP Pavilion 15 Notebook PC Intel Core 830M i3-4010U 1.7 GHz processor (2 MB L3 cache, √ dual core, 15 W) for use with Windows Standard HP Pavilion 15 Notebook PC Intel Core 830M i3-4010U 1.7 GHz processor (2 MB L3 cache, √ dual core, 15 W) for use with Windows Professional HP Pavilion 15 Notebook PC - HP Pavilion 15-p000 | Maintenance and Service Guide - Page 72
HP Pavilion 15 Notebook PC Subwoofer for HP Pavilion 15 Notebook PC computer models for computers equipped with Beats Audio Display back cover (includes screws): For Beats Audio, Touchscreen for HP Pavilion 15 Notebook PC Base enclosure: for Beats Audio, Touchscreen for HP Pavilion 15 Notebook PC - HP Pavilion 15-p000 | Maintenance and Service Guide - Page 73
UMA graphics 8.5 W System board Intel Core i5-4210U 1.7 GHz processor, SC turbo up to 2.7 GHz (3.0 MB L3 cache, dual core, 15 W) for use with FreeDOS and Ubuntu Linux HP Pavilion 17 Notebook PC System board Intel Core i5-4210U 1.7 GHz processor, SC turbo up to 2.7 GHz (3.0 MB L3 cache, dual core - HP Pavilion 15-p000 | Maintenance and Service Guide - Page 74
2.42 GHz) 1333 MHz/2 MB L2, dual SDP4.5 W for use with Windows Standard HP Pavilion 17 Notebook PC Hard Drive Hardware Kit, for HP Pavilion 15 Notebook PC in for Beats Audio Hard Drive Hardware Kit, for HP Pavilion 17 Notebook PC Intel Core i5-4200U (1.6GHz, SC turbo up to 2.6GHz), 1600MHz/ √ 3MB L3 - HP Pavilion 15-p000 | Maintenance and Service Guide - Page 75
√ 1600MHz/2 MB L3, Dual 15W for use with FreeDOS and Ubuntu Linux HP Pavilion 15 Notebook PC Intel Core 830M i5-4200U (1.6GHz, SC turbo up to 2.6GHz), √ 1600MHz/2 MB L3, Dual 15 W for use with Windows Standard HP Pavilion 15 Notebook PC Intel Core 830M i5-4200U (1.6GHz, SC turbo up to 2.6GHz - HP Pavilion 15-p000 | Maintenance and Service Guide - Page 76
Windows Professional HP Pavilion 15 Notebook PC Base enclosure: neon purple for use with Windows Professional √ HP Pavilion 15 Notebook PC Hard Drive Hardware Kit, for HP Pavilion 15 Notebook PC in √ neon purple Optical drive Blu-ray Disc R/RW with SuperMulti for HP Pavilion 15 Notebook PC AMD - HP Pavilion 15-p000 | Maintenance and Service Guide - Page 77
√ Pavilion 15 Notebook PC System board Intel Core i3-4005U (1.7 GHz), 1600 MHz/3 MB √ L3, dual 15 W for use with FreeDOS and Ubuntu Linux HP Pavilion 15 Notebook PC System board Intel Core i3-4005U (1.7 GHz), 1600 MHz/3 MB √ L3, dual 15 W for use with Windows Standard HP Pavilion 15 Notebook PC - HP Pavilion 15-p000 | Maintenance and Service Guide - Page 78
use with Intel processors for use with HP Pavilion 15 Notebook PC Base enclosure snow white for use with Intel processors for use with HP Pavilion 15 Notebook PC Base enclosure vibrant red for use with Intel processors for use with HP Pavilion 15 Notebook PC Base enclosure aqua blue for use with - HP Pavilion 15-p000 | Maintenance and Service Guide - Page 79
, SDP 4.5 W) for use with Windows Professional HP Pavilion 15 Notebook PC Base enclosure neon purple for use with Intel processors for use √ with HP Pavilion 15 Notebook PC Display back cover (includes screws), touchscreen HP Pavilion √ 15 Notebook PC Intel computer model Base enclosure for use - HP Pavilion 15-p000 | Maintenance and Service Guide - Page 80
need the following tools to complete the removal and replacement procedures: ● Flat-bladed screwdriver ● Magnetic screwdriver ● Phillips P0 and P1 screwdrivers Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly - HP Pavilion 15-p000 | Maintenance and Service Guide - Page 81
Cables and connectors CAUTION: When servicing the computer, be sure that cables are placed in their proper locations during the reassembly process. Improper the drive in a bubble pack mailer or other suitable form of protective packaging and label the package "FRAGILE." Service considerations 71 - HP Pavilion 15-p000 | Maintenance and Service Guide - Page 82
DIPS from Styrofoam Removing bubble pack from PCB Packing PCBs in foam-lined box Typical electrostatic voltage levels Relative humidity 10% 40% 35,000 V 15,000 V 12,000 V 5,000 V 6,000 V 800 V 2,000 V 700 V 11,500 V 4,000 V 14,500 V 5,000 V 26,500 V 20,000 V 21,000 V 11,000 V 55 - HP Pavilion 15-p000 | Maintenance and Service Guide - Page 83
. ● Use a wrist strap connected to a properly grounded work surface and use properly grounded tools and equipment. ● Use conductive field service tools, such as cutters, screwdrivers, and vacuums. ● When fixtures must directly contact dissipative surfaces, use fixtures made only of staticsafe - HP Pavilion 15-p000 | Maintenance and Service Guide - Page 84
with ground cords of one megohm resistance ● Static-dissipative tables or floor mats with hard ties to the ground ● Field service kits ● Static awareness labels ● Material-handling packages ● Nonconductive plastic bags, tubes, or boxes ● Metal tote boxes ● Electrostatic voltage levels and - HP Pavilion 15-p000 | Maintenance and Service Guide - Page 85
on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. NOTE must be removed, replaced, and/or loosened when servicing Customer Self-Repair parts. Make special note of each screw size and location during removal - HP Pavilion 15-p000 | Maintenance and Service Guide - Page 86
unplugging the AC adapter from the computer. Remove the battery: 1. Turn the computer upside down on a flat surface. 2. Slide the battery lock latch (1) and then slide the battery release latch (2) to release the battery. NOTE: The battery release latch automatically returns to its original position - HP Pavilion 15-p000 | Maintenance and Service Guide - Page 87
red finish 766894-001 Neon purple finish 777222-001 For HP Pavilion 15 Notebook PC Optical drive, DVD+/-RW DL SuperMulti (includes optical drive and then unplugging the AC adapter from the computer. 4. Remove the battery (see Battery on page 76). Remove the optical drive: 1. Remove the screw - HP Pavilion 15-p000 | Maintenance and Service Guide - Page 88
2. Use a flat tool to press on the optical drive bracket tab (2) to release the optical drive. 3. Remove the optical drive from the computer. 4. If it is necessary to replace the optical drive bracket, position the optical drive with the rear panel toward you. 5. Remove the two screws (1) that - HP Pavilion 15-p000 | Maintenance and Service Guide - Page 89
for Authorized Service Provider parts NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. CAUTION: Components - HP Pavilion 15-p000 | Maintenance and Service Guide - Page 90
Description Spare part number Top cover for HP Pavilion 15 Notebook PC computer models: With full size textured island-style Keyboard. Touchpad and numeric keypad black for use in the 762529-001 United States With full size textured island-style Keyboard and numeric keypad black for use in - HP Pavilion 15-p000 | Maintenance and Service Guide - Page 91
use 762533-001 in the United States With full size textured island-style Keyboard and numeric keypad Beats Audio for use in the United Kingdom 762533-031 With full size textured island-style Keyboard and numeric keypad Beats Audio for use in France 762533-051 With full size textured island-style - HP Pavilion 15-p000 | Maintenance and Service Guide - Page 92
Keyboard and numeric keypad Beats Audio for use in Czech and Slovackia 762533-FL1 Top cover for HP Pavilion 17 Notebook PC computer models: With full size textured island-style Keyboard Keyboard and numeric keypad black for use in Russia 765806-251 With full size textured island-style Keyboard - HP Pavilion 15-p000 | Maintenance and Service Guide - Page 93
and numeric keypad white 765807-DH1 With full size textured island-style Keyboard and numeric keypad white for use in Nordic regions 765807-FL1 Base enclosure For use on HP Pavilion 17 Notebook PC computer models Aqua blue finish 766908-001 Natural silver finish 766909-001 Snow white - HP Pavilion 15-p000 | Maintenance and Service Guide - Page 94
on HP Pavilion 15 Notebook PC computer models Aqua blue finish Natural silver finish Snow white finish Vibrant red finish For Beats Audio and then unplugging the AC adapter from the computer. 4. Remove the battery (see Battery on page 76). 5. Remove the optical drive. Remove the base enclosure - HP Pavilion 15-p000 | Maintenance and Service Guide - Page 95
2. Remove the ten Phillips screws. Component replacement procedures 85 - HP Pavilion 15-p000 | Maintenance and Service Guide - Page 96
3. Remove five screws (1) around the battery area, three broadhead screws (2) in the optical drive bay to lift the top cover.. 5. Carefully disconnect the following cables: ● Power button cable (1) ● Keyboard cable (2) ● TouchPad cable (3) Lift the top cover (4) to remove it from the computer. 86 - HP Pavilion 15-p000 | Maintenance and Service Guide - Page 97
Reverse this procedure to install the top cover and base enclosure. Component replacement procedures 87 - HP Pavilion 15-p000 | Maintenance and Service Guide - Page 98
) for HP Pavilion 17 Notebook PC computer models Display panel HD cable for non-Touchscreen models (includes webcamera/ microphone module cable and screws) for HP Pavilion 15 Notebook PC computer models 762519-001 88 Chapter 6 Removal and replacement procedures for Authorized Service Provider - HP Pavilion 15-p000 | Maintenance and Service Guide - Page 99
and screws) for HP Pavilion 15 Notebook PC computer models 763572-001 Display back cover (includes screws): For HP Pavilion 17 Notebook PC Aqua blue finish 762516-001 Aqua blue finish, Touchscreen 762516-001 For Beats Audio, Touchscreen 766724-001 Neon purple finish, Touchscreen 778263 - HP Pavilion 15-p000 | Maintenance and Service Guide - Page 100
cord from the AC outlet and then unplugging the AC adapter from the computer. 4. Remove the battery (see Battery on page 76). 5. Remove the optical drive. 6. Remove the top cover from the base retaining tabs (4). 90 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP Pavilion 15-p000 | Maintenance and Service Guide - Page 101
the six Phillips screws (1) on the left and one broadhead screw (2) on the right side base of the display panel. Lift the panel up (3). NOTE: Support the display panel as you are removing the screws. Component replacement procedures 91 - HP Pavilion 15-p000 | Maintenance and Service Guide - Page 102
the display panel (4). NOTE: Use a sharp probe to pop the covers out to avoid scratching the bezel. 92 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP Pavilion 15-p000 | Maintenance and Service Guide - Page 103
screws (1) and any adhesive that secures the display panel to the back cover and lift the display panel (2) carefully. NOTE: Depending on your specific model, some computers only have four display panel screws. 9. Remove the display panel side bracket (select models only) by removing the four - HP Pavilion 15-p000 | Maintenance and Service Guide - Page 104
from the routing channel built into the back cover. Carefully release the cable from the channel guides, the guides in the display hinge, and remove the display panel cable (2). Lift the cable (3) to remove (2). 94 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP Pavilion 15-p000 | Maintenance and Service Guide - Page 105
12. If it is necessary to replace the webcamera/microphone perform the following: Lift the module (1) from the adhesive holding it in place on the display bezel and disconnect the module connector (2) if you have not already done so when removing the display cable. 13. If it is necessary to replace - HP Pavilion 15-p000 | Maintenance and Service Guide - Page 106
for HP Pavilion 17 and 15 Notebook PC computer processors for HP Pavilion 17 and 15 Notebook PC computer models HP Pavilion 17 and 15 Notebook PC computer models 710662-005 Realtek RT8723BE 802.11bgn 1x1 Wi-Fi + BT4.0 Combo Adapter for HP Pavilion 17 Notebook 753077-005 PC support. Before - HP Pavilion 15-p000 | Maintenance and Service Guide - Page 107
power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer. 4. Remove the battery (see Battery on page 76). 5. Remove the optical drive. 6. Remove the base enclosure and top cover (see Base enclosure on page 80). Remove the WLAN - HP Pavilion 15-p000 | Maintenance and Service Guide - Page 108
module, the protective sleeves must be installed on the antenna connectors, as shown in the following illustration. 98 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP Pavilion 15-p000 | Maintenance and Service Guide - Page 109
For HP Pavilion 15 Notebook PC Intel computer models In Ano silver In ash silver For HP Pavilion 15 Notebook PC AMD computer models In Ano silver In ash silver For use with Beats Audio For HP Pavilion 17 Notebook PC Intel computer models In ash silver In natural silver For HP Pavilion 17 Notebook PC - HP Pavilion 15-p000 | Maintenance and Service Guide - Page 110
procedure to install the TouchPad button board. Battery Board (select models only) Description Battery board for HP Pavilion 17 Notebook PC Spare part number 763710-001 The battery board is for select HP Pavilion 17 Notebook PC computer models. Before removing the battery board, follow these steps - HP Pavilion 15-p000 | Maintenance and Service Guide - Page 111
from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer. 4. Remove the battery (see Battery on page 76). 5. Remove the optical drive. 6. Remove the base enclosure and top cover (see Base enclosure on page 80). Remove the optical - HP Pavilion 15-p000 | Maintenance and Service Guide - Page 112
(select models only) Description Subwoofer for Beats Audio HP Pavilion 15 Notebook PC computer models Spare part number 763788-001 and then unplugging the AC adapter from the computer. 4. Remove the battery (see Battery on page 76). 5. Remove the optical drive. 6. Remove the Service Provider parts - HP Pavilion 15-p000 | Maintenance and Service Guide - Page 113
Reverse this procedure to install the subwoofer. Component replacement procedures 103 - HP Pavilion 15-p000 | Maintenance and Service Guide - Page 114
for use with HP Pavlion 17 Notebook PC computer models USB board for use with HP Pavlion 15 Notebook PC computer models Spare part and then unplugging the AC adapter from the computer. 4. Remove the battery (see Battery on page 76). 5. Remove the optical drive. 6. Remove the Service Provider parts - HP Pavilion 15-p000 | Maintenance and Service Guide - Page 115
, for HP Pavilion 15 Notebook PC in vibrant red Hard Drive Hardware Kit, for HP Pavilion 15 Notebook PC in neon purple Hard Drive Hardware Kit, for HP Pavilion 15 Notebook PC in for Beats Audio Hardware sleeve for HP Pavilion 17 Notebook PC Hardware sleeve for HP Pavilion 15 Notebook PC Spare part - HP Pavilion 15-p000 | Maintenance and Service Guide - Page 116
Core i5-4210U 1.7 GHz processor, SC turbo up to 2.7 GHz (3.0 MB L3 cache, dual core, 15 W) for use with FreeDOS and Ubuntu Linux HP Pavilion 15 Notebook PC Spare part number 767409-001 767409-501 766469-001 106 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP Pavilion 15-p000 | Maintenance and Service Guide - Page 117
/3MB L3, Dual 15W for use with 774767-501 Windows Standard HP Pavilion 15 Notebook PC Intel Core i5-4200U (1.6GHz, SC turbo up to 2.6GHz), 1600MHz/3MB L3, Dual 15 W for use with 774767-601 Windows Professional HP Pavilion 15 Notebook PC Intel Core i3-4030U (1.9GHz), 1600MHz/3 MB L3, Dual 1 5W for - HP Pavilion 15-p000 | Maintenance and Service Guide - Page 118
HP Pavilion 15 Notebook PC HP Pavilion 17 Notebook PC 778947-501 Intel Core 840M i5-4200U (1.6GHz, SC turbo up to 2.6GHz), 1600MHz/2 MB L3, Dual 15W for use with FreeDOS and Ubuntu Linux HP Pavilion 17 Notebook PC 778948-001 108 Chapter 6 Removal and replacement procedures for Authorized Service - HP Pavilion 15-p000 | Maintenance and Service Guide - Page 119
Intel Core 830M i5-4200U (1.6GHz, SC turbo up to 2.6GHz), 1600MHz/2 MB L3, Dual 15W for use with FreeDOS and Ubuntu Linux HP Pavilion 15 Notebook PC Spare part number 778948-501 778949-001 778949-501 767412-001 767412-501 766472-001 766472-501 766472-601 767413-001 767413-501 766473-001 - HP Pavilion 15-p000 | Maintenance and Service Guide - Page 120
HP Pavilion 15 Notebook PC HP Pavilion 17 Notebook PC 782940-001 Intel Pentium 830M N3530, turbo up to 2.58 GHz (2 MB L2 cache, quad core, SDP 4.5 W) for use with Windows Standard HP Pavilion 17 Notebook PC 782940-501 110 Chapter 6 Removal and replacement procedures for Authorized Service - HP Pavilion 15-p000 | Maintenance and Service Guide - Page 121
HP Pavilion 15 Notebook PC 762528-001 AMD A4-6210 (1.8GHz, 2 MB L2, 1600 MHz DDR3L, quad core, 15 W) for use with Windows Standard HP Pavilion 15 Notebook PC 762528-501 AMD A4-6210 (1.8GHz, 2 MB L2, 1600 MHz DDR3L, quad core, 15 W) for use with Windows Professional HP Pavilion 15 Notebook PC - HP Pavilion 15-p000 | Maintenance and Service Guide - Page 122
25 W) for use with 766714-601 Windows Professional HP Pavilion 15 Notebook PC AMD A8-5545M W8STD for use with Windows Standard HP Pavilion 15 Notebook PC 766713-501 For computer models equipped with AMD processors Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP Pavilion 15-p000 | Maintenance and Service Guide - Page 123
4. Remove the battery (see Battery on page 76), 5. Remove the optical drive. 6. Remove the top cover from the base enclosure (see Base enclosure on page 80). 7. Remove the subwoofer (see - HP Pavilion 15-p000 | Maintenance and Service Guide - Page 124
connector cover if did not remove it when removing the display panel. 4. Remove the six Phillips screws (1). 114 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP Pavilion 15-p000 | Maintenance and Service Guide - Page 125
HP Pavilion 17 Notebook PC computer models Speaker Kit (includes left and right front speakers and cables) for HP Pavilion 15 Notebook PC outlet and then unplugging the AC adapter from the computer. 4. Remove the battery (see Battery on page 76), 5. Remove the optical drive. 6. Remove the top cover - HP Pavilion 15-p000 | Maintenance and Service Guide - Page 126
module 8 GB memory module 16 GB memory module for use with AMD HP Pavilion 15 computer models Spare part number 691739-005 691740-005 693374-005 652972- and then unplugging the AC adapter from the computer. 4. Remove the battery (see Battery on page 76), 5. Remove the optical drive. 6. Remove the - HP Pavilion 15-p000 | Maintenance and Service Guide - Page 127
3. Slide the memory module forward (2) to remove it. Reverse this procedure to install a memory module. RTC battery Description RTC battery Spare part number 697917-001 Before removing the RTC battery, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or - HP Pavilion 15-p000 | Maintenance and Service Guide - Page 128
this procedure to install the RTC battery on computer models. When installing the RTC battery, make sure the "+" sign faces up. Power connector Description For use with HP Pavilion 15 Notebook PC computer models For use with HP Pavilion 17 Notebook PC computer models Spare part number 762507 - HP Pavilion 15-p000 | Maintenance and Service Guide - Page 129
cable (4). Fan Reverse this procedure to install the power connector cable and bracket. Description For use with HP Pavilion 15 Notebook PC computer models For use with HP Pavilion 17 Notebook PC computer models Spare part number 762505-001 765788-001 Before removing the Fan, follow these steps - HP Pavilion 15-p000 | Maintenance and Service Guide - Page 130
then unplugging the AC adapter from the computer. 4. Remove the battery (see Battery on page 76), 5. Remove the optical drive. 6. Remove install the fan. Heat sink Description For use with HP Pavilion 15 Notebook PC computer models: For use only on computer models with Intel Service Provider parts - HP Pavilion 15-p000 | Maintenance and Service Guide - Page 131
discrete for use with Intel computer models For use with HP Pavilion 17 Notebook PC computer models: For use only on computer models with Intel outlet and then unplugging the AC adapter from the computer. 4. Remove the battery (see Battery on page 76), 5. Remove the optical drive. 6. Remove the top - HP Pavilion 15-p000 | Maintenance and Service Guide - Page 132
thermal paste between the heat sink and the processor. Reverse this procedure to install the heat sink. 122 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP Pavilion 15-p000 | Maintenance and Service Guide - Page 133
cable) For HP Pavilion 15 Notebook PC computer models Power button board (includes cable) For HP Pavilion 17 Notebook PC computer models outlet and then unplugging the AC adapter from the computer. 4. Remove the battery (see Battery on page 76), 5. Remove the optical drive. 6. Remove the top cover - HP Pavilion 15-p000 | Maintenance and Service Guide - Page 134
7 Windows - Using Setup Utility (BIOS) and HP PC Hardware Diagnostics (UEFI) Setup Utility, or Basic Input/Output System (BIOS), controls communication between all the input and output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Setup Utility (BIOS) includes - HP Pavilion 15-p000 | Maintenance and Service Guide - Page 135
Start screen, type hp support assistant, and then select the HP Support Assistant app. For Windows 7, select Start > Help and Support > Maintain and go to Step 3 below. 2. Click Updates and tune-ups, and then click Check for HP updates now. 3. Follow the on-screen instructions. 4. At the download - HP Pavilion 15-p000 | Maintenance and Service Guide - Page 136
HP PC Hardware Diagnostics to a USB device: Option 1: HP PC Diagnostics homepage- Provides access to the latest UEFI version 1. Go to http://hp.com/go/techcenter/pcdiags. 2. Click the UEFI Download link, and then select Run. Option 2: Support and Drivers page-Provides downloads for a specific - HP Pavilion 15-p000 | Maintenance and Service Guide - Page 137
devices on the system (such as disk drives, display, keyboard, mouse, and printer). Setup Utility includes settings for the takes effect immediately. Navigating and selecting in Setup Utility Setup Utility does not support the TouchPad. Navigation and selection are by keystroke. ● To choose a menu - HP Pavilion 15-p000 | Maintenance and Service Guide - Page 138
Displaying system information 1. Start Setup Utility. 2. Select the Main menu. System information such as the system time and date, and identification information about the computer is displayed. 3. To exit Setup Utility without changing any settings, use the arrow keys to select Exit > Exit - HP Pavilion 15-p000 | Maintenance and Service Guide - Page 139
AC adapter. Do not download or install a BIOS update while the computer is running on battery power, or connected to an optional power source. During the download and installation, follow these instructions: Do not disconnect power from the computer by unplugging the power cord from the AC outlet - HP Pavilion 15-p000 | Maintenance and Service Guide - Page 140
for intermittent problems that the Battery test-This test analyzes the condition of the battery and calibrates the battery if necessary. If the battery fails the test, contact support to report the issue and purchase a replacement battery then follow the on-screen instructions. NOTE: If you need - HP Pavilion 15-p000 | Maintenance and Service Guide - Page 141
9 Specifications Computer specifications Dimensions: Width for HP Pavilion 17 Notebook PC Width for HP Pavilion 15 Notebook PC Depth for HP Pavilion 17 Notebook PC Depth for HP Pavilion 15 Notebook PC Height for HP Pavilion 17 Notebook PC Height for HP Pavilion 15 Notebook PC Weight: NOTE: Actual - HP Pavilion 15-p000 | Maintenance and Service Guide - Page 142
computer operates well within this range of temperatures. Display Specifications (17.3) Dimensions Width Height Diagonal Number of colors Contrast ) 500:1 (typical) 200 cd/m2 (nits) (typical) WLED 3.2 W (max) ±45° horizontal, +15° up & -35° down vertical (typical) 132 Chapter 9 Specifications - HP Pavilion 15-p000 | Maintenance and Service Guide - Page 143
Display Specifications (15.6-in) Active diagonal size Resolution Active area PPI Surface treatment Contrast ratio Response time Brightness 200 nits (typical) SVA LED 1.4 (typ), 1.6 (max) 12,000 hours (0.313, 0.329) +/- 0.02 +/- 0.03 45% typical U.S. 15.6-in Display Specifications (15.6-in) 133 - HP Pavilion 15-p000 | Maintenance and Service Guide - Page 144
storage capacity. Actual accessible capacity is less. Actual drive specifications may differ slightly. NOTE: Certain restrictions and exclusions apply. Contact support for details. DVD±RW SuperMulti Double-Layer Combination Drive specifications Applicable disc Read Write Random access time DVD CD - HP Pavilion 15-p000 | Maintenance and Service Guide - Page 145
KB/sec 10,800 KB/sec 5,400 KB/sec 2,700 KB/sec 6,750 KB/sec Multiword DMA Mode DVD±RW SuperMulti Double-Layer Combination Drive specifications 135 - HP Pavilion 15-p000 | Maintenance and Service Guide - Page 146
Image Recovery-Reinstalls the operating system and all hardware-related drivers and software, but not other software applications. ● Factory Reset steps, see Help and Support. From the Start screen, type help, and then select Help and Support. Creating HP Recovery media HP Recovery Manager is a - HP Pavilion 15-p000 | Maintenance and Service Guide - Page 147
screen, type help, and then select Help and Support. ● If you need to correct a problem with a preinstalled application or driver, use the Drivers and Applications Reinstall option of HP Recovery Manager to reinstall the individual application or driver. From the Start screen, type recovery, select - HP Pavilion 15-p000 | Maintenance and Service Guide - Page 148
(select models only)-Reinstalls the operating system and all hardware-related drivers and software, but not other software applications. ● Factory Reset from the HP website. Go to http://www.hp.com/support, select your country or region, and follow the on-screen instructions. IMPORTANT: HP Recovery - HP Pavilion 15-p000 | Maintenance and Service Guide - Page 149
to the keyboard dock before beginning these steps (select models only). 1. Press f11 while the computer boots. - or - Press and hold f11 as you press the power button. 2. Select Troubleshoot from the boot options menu. 3. Select Recovery Manager, and then follow the on-screen instructions. Using HP - HP Pavilion 15-p000 | Maintenance and Service Guide - Page 150
these recovery tools carefully, and keep them in a safe place. ● HP Recovery Manager examines the computer and determines the required storage capacity for the discs, or you can obtain recovery discs for your computer from the HP website. If you use an external optical drive, it must be connected - HP Pavilion 15-p000 | Maintenance and Service Guide - Page 151
instructions to continue. To recover, see Recovering the original system using HP Recovery Manager on page 143. Creating system restore points A system restore point is a snapshot of certain hard drive contents saved by Windows System Restore at a specific , see Help and Support. Creating a system - HP Pavilion 15-p000 | Maintenance and Service Guide - Page 152
sc. 3. Open a word-processing document or graphics editing program, and then select Edit > Paste. The screen image is added to the > Backup and Restore. 2. Follow the on-screen instructions to schedule and create a backup. NOTE: Windows Support for more information. 142 Chapter 11 Backing up - HP Pavilion 15-p000 | Maintenance and Service Guide - Page 153
software fixes the problems. If uninstalling does not fix the problems, you can Click System Restore, and follow the on-screen instructions. Restoring specific files If files are accidentally deleted from the Support for more information. Recovering the original system using HP Recovery Manager HP - HP Pavilion 15-p000 | Maintenance and Service Guide - Page 154
system from the HP website. ● The Minimized Image Recovery option is recommended for advanced users only. All hardwarerelated drivers and software are screen. 2. Click System Recovery in the HP Recovery Manager window. 3. Follow the on-screen instructions. Recovering using the recovery media 1. If - HP Pavilion 15-p000 | Maintenance and Service Guide - Page 155
To change the boot order for a recovery flash drive: 1. Insert the flash drive into a USB port. 2. Restart the computer. 3. Press esc while the computer is restarting, and then press f9 for boot options. 4. Select the flash drive from the boot options window. Restore and recovery 145 - HP Pavilion 15-p000 | Maintenance and Service Guide - Page 156
drivers that were installed at the factory. Software, drivers, and updates not installed at the factory must be manually reinstalled. Personal files must be restored from a backup. NOTE: HP then click Back Up Now. 4. Follow the on-screen instructions. Creating a restore image on a USB device NOTE: Be - HP Pavilion 15-p000 | Maintenance and Service Guide - Page 157
arrow keys, select Recovery, and then press enter. 6. Follow the on-screen instructions. NOTE: If you are unable to boot (start up) your computer with files on a regular schedule to maintain a current backup. You can manually back up your information to an optional external drive, a network drive, - HP Pavilion 15-p000 | Maintenance and Service Guide - Page 158
and password into the account sign-in boxes and follow the on-screen instructions to complete the sign-in process. To restore backup files: 1. up to cloud storage services provided by various companies. For a small fee, they will keep your backup for you. A cloud service is recommended since it - HP Pavilion 15-p000 | Maintenance and Service Guide - Page 159
13 Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 V ac, or from 220 to 240 V ac. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment - HP Pavilion 15-p000 | Maintenance and Service Guide - Page 160
Requirements for specific countries and regions Country/region Accredited agency Applicable note number Argentina IRAM 1 Australia SAA 1 Austria OVE 1 Belgium CEBEC 1 Brazil ABNT 1 Canada CSA 2 Chile IMQ 1 Denmark - HP Pavilion 15-p000 | Maintenance and Service Guide - Page 161
wall plug must be a two-pole grounding type with a NEMA 5-15P (15 A, 125 V ac) or NEMA 6-15P (15 A, 250 V ac) configuration. CSA or C-UL mark. UL file number flexible cord must be Type SVT or SJT 3-conductor, 18 AWG, with plug NEMA 5-15P (15 A, 125 V ac), with UL and CSA or C-UL marks. For 240 V ac, - HP Pavilion 15-p000 | Maintenance and Service Guide - Page 162
laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the HP Web site at http://www.hp.com/recycle. 152 Chapter 14 Recycling - HP Pavilion 15-p000 | Maintenance and Service Guide - Page 163
144 changing HP Recovery Manager 139 bottom 19 buttons left TouchPad 14 power 16 right TouchPad 14 C caps lock light, identifying 15 chipset, product description 1 components bottom 18 display 13 left side 11 right side 8 top 14 computer major components 20 computer specifications 131 connector - HP Pavilion 15-p000 | Maintenance and Service Guide - Page 164
Bluetooth 19 Microsoft Certificate of Authenticity 19 regulatory 19 serial number 19 service 19 wireless certification 19 WLAN 19 latch, battery release 18 lights AC adapter 11, 12 caps lock 15 hard drive 8, 9 mute 15 power 8, 9, 15 RJ-45 (network) status 11, 12 M mass storage device removal 105 - HP Pavilion 15-p000 | Maintenance and Service Guide - Page 165
name 1 security 5 serviceability 6 video 4 wireless 4 product name 1 product name and number, computer 19 R recovering from the recovery discs 144 recovering the original system 143 recovery 143 discs 136, 139 HP Recovery Manager 138, 143 media 139 options 137 starting 139 supported discs 136 - HP Pavilion 15-p000 | Maintenance and Service Guide - Page 166
-Layer Combination Drive 134 hard drive 134 optical drive 134 subwoofer removal 102 spare part number 102 spare part numbers 38, 62 subwoofer, identifying 18 supported discs 140 recovery 136 system board removal 106 spare part numbers 28, 48, 49, 52, 53, 54, 55, 60, 61, 62, 63, 64, 65, 66
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HP Pavilion 17 Notebook PC
HP Pavilion 15 Notebook PC
Maintenance and Service Guide