HP Pavilion 7900 HP Pavilion Desktop PCs - DVDRW - (English) Technical Support
HP Pavilion 7900 - Desktop PC Manual
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- HP Pavilion 7900 | HP Pavilion Desktop PCs - DVDRW - (English) Technical Support - Page 1
Technical Support Solutions Guide 10/25/01 Chapters Chapter 1 Product Information Chapter 2 Drive Specifications Chapter 3 Interfaces Chapter 4 Installation and Configuration Chapter 5 Drive Operation Chapter 6 Tips and Techniques Chapter 7 Software Chapter 8 Maintenance Chapter 9 Troubleshooting - HP Pavilion 7900 | HP Pavilion Desktop PCs - DVDRW - (English) Technical Support - Page 2
18 LEDs 18 hp dvd-writer dvd100i Technical Support Solutions Guide 10/25/01 Connector and Jumpers on hp dvd-writer dvd100i Drive 19 Back of Drive 19 Power Connector 19 Signal Connector 19 Master/Slave and Cable Select 20 Analog Audio Output Connectors 21 Digital Audio Output Connectors 21 - HP Pavilion 7900 | HP Pavilion Desktop PCs - DVDRW - (English) Technical Support - Page 3
42 Identifying the hp dvd-writer Drive 43 Desktop Icon 43 Start Menu Program Group Names 43 Additional Reference Information 44 Online User's Guide 44 ReadMe Files 44 Hardware/Software Compatibility 44 Uninstalling Software 44 hp dvd-writer dvd100i Technical Support Solutions Guide 10/25/01 - HP Pavilion 7900 | HP Pavilion Desktop PCs - DVDRW - (English) Technical Support - Page 4
CD-ROM or DVD-ROM drive to a disc in my HP drive 51 Can I copy a music disc that is in my CD-ROM drive to a blank disc in my HP drive 51 hp dvd-writer dvd100i Technical Support Solutions Guide 10/25/01 Chapter 7 Software Start Menu Choices for Core Software 52 HP RecordNow 3.0 53 Manuals for HP - HP Pavilion 7900 | HP Pavilion Desktop PCs - DVDRW - (English) Technical Support - Page 5
Operation Troubleshooting Drive Specifications Tips and Techniques Warranty and Support Interfaces Software Release Notes Installation and Configuration Maintenance Discontinued Products DLA Engine Installation 67 Shared Components Installation 67 Registry 67 Using HP DLA 68 Starting HP DLA - HP Pavilion 7900 | HP Pavilion Desktop PCs - DVDRW - (English) Technical Support - Page 6
81 HP Troubleshooting Assistant 81 Improving Drive Performance and Reducing Errors 81 Enabling Direct Memory Access to Enhance System Performance 81 Enabling DMA on HP IDE CD/DVD Drives and Windows 98/Me - - - - - 82 Enabling DMA on hard drives and Windows 98/Me 82 Enabling DMA on HP IDE CD/DVD - HP Pavilion 7900 | HP Pavilion Desktop PCs - DVDRW - (English) Technical Support - Page 7
2.5 Known Problems 91 Chapter 10 Warranty and Support hp dvd-writer dvd100i Warranty Information 94 DURATION OF LIMITED WARRANTY 94 Product Service and Support 95 Support Parts List 95 Chapter 11 Release Notes HP CD-WRITER, hp dvd-writer 96 Windows NT 4.0 ATAPI Driver Issues 96 HP RecordNow - HP Pavilion 7900 | HP Pavilion Desktop PCs - DVDRW - (English) Technical Support - Page 8
Product Information Drive Operation Troubleshooting Drive Specifications Tips and Techniques Warranty and Support Interfaces Software Release Notes Installation and Configuration Maintenance Discontinued Products Option 1 99 Option 2 99 11. Problems reading CD-R media 99 12. Multiple drive - HP Pavilion 7900 | HP Pavilion Desktop PCs - DVDRW - (English) Technical Support - Page 9
41 Figure 25 Securing the Drive in the Bay 41 Figure 26 Connect the Computer to Power 42 Figure 27 HP CD-Writer Desktop Icon 43 Figure 28 Bezel 45 Figure 29 hp dvd-writer Desktop Icon 47 Figure 30 hp cd-dvd Screen 47 hp dvd-writer dvd100i Technical Support Solutions Guide 10/25/01 Figure 31 - HP Pavilion 7900 | HP Pavilion Desktop PCs - DVDRW - (English) Technical Support - Page 10
25 Location: C:\Winnt\System32\Drivers\(NT4 &Win2k) - C:\Windows\System\Iosubsys\ (Win9x 54 Table 26 HP MyCD Registry Keys 63 Table 27 Comparison of the different types of formatting 68 Table 28 Supported HP CD-Writer Drives for 80-minute CDs 89 Table 29 HP CD-Writer Drives No Longer Sold 104 - HP Pavilion 7900 | HP Pavilion Desktop PCs - DVDRW - (English) Technical Support - Page 11
13 Laser Safety p. 13 Parts Available for the hp dvd-writer Drive p. 13 Current Products p. 14 Product History CD Technology The first CD technology to be used with computers was CD-ROM, a read-only technology. In the early 1990's CD-R (CD-Recordable) drives became available to consumers for - HP Pavilion 7900 | HP Pavilion Desktop PCs - DVDRW - (English) Technical Support - Page 12
The hp dvd-writer dvd100i drive can read CD-ROM data discs, CD-R discs, and CD-RW discs, and write CD-R and CD-RW discs. Table 2 CD-R/CD-RW Read/Write Compatibility DVD Players DVD-R Drives DVD-RW Drives DVD-RAM Drives DVD+RW Drives CD Players CD-ROM Drives CD-R Drives CD-RW Drives MultiRead - HP Pavilion 7900 | HP Pavilion Desktop PCs - DVDRW - (English) Technical Support - Page 13
Available for the hp dvd-writer Drive Table 3 Parts for C9619A (Internal) IDE hp dvd-writer dvd100i Drive Product Service Part Number C9619-69901 Description Exchange dvd 2.4x Re-Write, 8x Read; cd 12x10x32x Internal Drive Mechanism C4353-61100 8120-8740 Internal IDE Cable Audio Cable C8008 - HP Pavilion 7900 | HP Pavilion Desktop PCs - DVDRW - (English) Technical Support - Page 14
Type dvd100i Series DVD-Writer Model Number dvd100i Part Number C9619A Drive Specifications Tips and Techniques Warranty and Support Interfaces Software Release Notes Installation and Configuration Maintenance Discontinued Products hp dvd-writer dvd100i Technical Support Solutions Guide - HP Pavilion 7900 | HP Pavilion Desktop PCs - DVDRW - (English) Technical Support - Page 15
p. 28 References p. 29 System Requirements The hp dvd-writer dvd100i drive is an internal IDE DVD+RW/CD-RW drive with an EIDE-(ATAPI), MMC compliant interface. The hp dvd-writer dvd100i drive functions on a desktop PC that meets the following minimum guidelines: I Windows 98, Windows - HP Pavilion 7900 | HP Pavilion Desktop PCs - DVDRW - (English) Technical Support - Page 16
Information Drive Operation Troubleshooting Drive Specifications Tips and Techniques Warranty and Support Interfaces Software Release Notes Installation and Configuration Maintenance Discontinued Products Dimensions are in millimeters Figure 1 Bottom View of the hp dvd-writer dvd100i Drive hp - HP Pavilion 7900 | HP Pavilion Desktop PCs - DVDRW - (English) Technical Support - Page 17
Drive Operation Troubleshooting Drive Specifications Tips and Techniques Warranty and Support Interfaces Software Release Notes Installation and Configuration Maintenance Discontinued Products Size of the hp dvd-writer dvd100i Drive The hp dvd-writer dvd100i drive is an internal IDE DVD+RW/CD - HP Pavilion 7900 | HP Pavilion Desktop PCs - DVDRW - (English) Technical Support - Page 18
Product Information Drive Operation Troubleshooting Drive Specifications Tips and Techniques Warranty and Support Interfaces Software Release Notes Installation and Configuration Maintenance Discontinued Products Manual Ejection The drive has a manual ejection button on the front bezel. When - HP Pavilion 7900 | HP Pavilion Desktop PCs - DVDRW - (English) Technical Support - Page 19
in Figure 6. Figure 4 Back of Internal IDE Drive Power Connector The hp dvd-writer dvd100i drive is an internal drive. The drive shares power from the PC power supply. The drive has an industry standard 4-pin Amphenol or compatible male power connector, capable of housing 18 AWG wires - HP Pavilion 7900 | HP Pavilion Desktop PCs - DVDRW - (English) Technical Support - Page 20
34 35 DA0 DA2 36 37 -CS0 -CS1 38 39 -DASP Ground 40 Product Information Drive Operation Troubleshooting Drive Specifications Tips and Techniques Warranty and Support Interfaces Software Release Notes Installation and Configuration Maintenance Discontinued Products Master/Slave and Cable - HP Pavilion 7900 | HP Pavilion Desktop PCs - DVDRW - (English) Technical Support - Page 21
drive are: I CD-R I CD-RW I DVD+RW Write Methods I Create: G Track at once G Disc at once G Incremental packet writing (variable and fixed packets per Orange Book part II) I Copy: G Session at Once G Multisession Figure 9 Digital Audio Connector Output Pins hp dvd-writer dvd100i Technical Support - HP Pavilion 7900 | HP Pavilion Desktop PCs - DVDRW - (English) Technical Support - Page 22
time it takes to transfer and store audio files from a music CD to MP3 files on your hard drive is: I Extract a 4 minute audio track in less then 30 seconds, 8X minimum Drive Specifications Tips and Techniques Warranty and Support Interfaces Software Release Notes Installation and Configuration - HP Pavilion 7900 | HP Pavilion Desktop PCs - DVDRW - (English) Technical Support - Page 23
product does not need to perform any maintenance on the HP CD-Writer or hp dvd-writer drives. hp dvd-writer dvd100i Technical Support Solutions Guide 10/25/01 Acoustic Emissions Acoustic Power Emissions The level of sound power per ISO 9296, expressed in bels, is 7.0 B maximum. Acoustic Pressure - HP Pavilion 7900 | HP Pavilion Desktop PCs - DVDRW - (English) Technical Support - Page 24
compliant. Power Input The internal PC power supply for the drive is: I 5 VDC with +/-5% tolerance, +12 VDC with +/-10% tolerance Power Consumption The amount of power used by this drive is 25 Watts, maximum. Front Audio Output The front audio output is an industry-standard stereo mini type. Ground - HP Pavilion 7900 | HP Pavilion Desktop PCs - DVDRW - (English) Technical Support - Page 25
Information Drive Operation Troubleshooting Drive Specifications Tips and Techniques Warranty and Support Interfaces Software Release Notes Installation and Configuration Maintenance Discontinued Products Performance Specifications The hp dvd-writer dvd100i drive: I is able to write CD-R, CD-RW - HP Pavilion 7900 | HP Pavilion Desktop PCs - DVDRW - (English) Technical Support - Page 26
Troubleshooting Drive Specifications Tips and Techniques Warranty and Support Interfaces Software Release Notes Installation and Configuration Maintenance Discontinued Products Backup Rate Native Rate at which data can be backed up without data compression, expressed in units per hour. I CD - HP Pavilion 7900 | HP Pavilion Desktop PCs - DVDRW - (English) Technical Support - Page 27
Warranty and Support Interfaces Software Release Notes Installation and Configuration Maintenance Discontinued Products Environmental Specifications Temperature The hp dvd-writer dvd100i drive is an internal drive. The drive shares power from the PC power supply. The drive has an industry - HP Pavilion 7900 | HP Pavilion Desktop PCs - DVDRW - (English) Technical Support - Page 28
A2LA Association of Lab Accreditation Product Information Drive Operation Troubleshooting Drive Specifications Tips and Techniques Warranty and Support EMC Country Standard UL 1950 Amd 4 Radiation Control Standards 21 CFR 1010 and 1020-l 0.50 CFR 47 Part 15 Class B Australia EMC & New Zealand - HP Pavilion 7900 | HP Pavilion Desktop PCs - DVDRW - (English) Technical Support - Page 29
Drive Operation Troubleshooting Drive Specifications Tips and Techniques Warranty and Support Interfaces Software Release Notes Installation and Configuration Maintenance Discontinued Products References The following references contain the standards to which the hp dvd-writer dvd100i drive - HP Pavilion 7900 | HP Pavilion Desktop PCs - DVDRW - (English) Technical Support - Page 30
OSTA UDF OSTA PC 2000 Photo CD SFF 8020i SFF 8080 SFF-8090v3 Video CD Product Information Drive Operation Troubleshooting Drive Specifications Tips and Techniques Warranty and Support Interfaces Software Release Notes Installation and Configuration Maintenance Discontinued Products Universal - HP Pavilion 7900 | HP Pavilion Desktop PCs - DVDRW - (English) Technical Support - Page 31
the introduction of CD-ROM drives, the standard interface used inside personal computers was the AT Attachment (ATA) interface (also referred to as the IDE interface), which was used to communicate with hard disk drives. The ATA standard allows two devices to exist on the same bus, with the primary - HP Pavilion 7900 | HP Pavilion Desktop PCs - DVDRW - (English) Technical Support - Page 32
may be behind a drive. Many computers have an IDE hard drive or CD-ROM that connects to the motherboard through an IDE controller. The data cables on these drives have the same width as the data cable included with your hp dvd-writer. If your computer has an IDE hard drive or CD-ROM drive, you can - HP Pavilion 7900 | HP Pavilion Desktop PCs - DVDRW - (English) Technical Support - Page 33
stripe on the data cable Figure 12 Align Pin 1 to the IDE Connector in the Computer The cable's colored edge is aligned with PIN-1 on the hp dvd-writer drive. (Figure 13.) Figure 13 Align Pin 1 on the Drive hp dvd-writer dvd100i Technical Support Solutions Guide 10/25/01 IDE Connectors ⇐ ⇒ 33 - HP Pavilion 7900 | HP Pavilion Desktop PCs - DVDRW - (English) Technical Support - Page 34
GB for DVD disc creation I An IDE controller with available connector NOTE: Windows NT 4.0 Server, Windows 2000 Server/Advanced Server, and all versions of Windows CE are not supported. hp dvd-writer dvd100i Technical Support Solutions Guide 10/25/01 PC Desktop Minimum System Requirements ⇐ ⇒ 34 - HP Pavilion 7900 | HP Pavilion Desktop PCs - DVDRW - (English) Technical Support - Page 35
G Support Guide G Integrated Install G Electronic User's Guide G Minimum Legal Requirements I audio cable I IDE cable I screws I Software Disc #1 with: G HP Installation Software G HP MyDVD G HP DLA G HP RecordNow G HP Simple Backup G PowerDVD Product Information Drive Operation Troubleshooting - HP Pavilion 7900 | HP Pavilion Desktop PCs - DVDRW - (English) Technical Support - Page 36
the instructions on the Replace CD-ROM screen, then click Next. Printing the Install Recommendation 1. When the Install Recommendation screen appears, click Print. hp dvd-writer dvd100i Technical Support Solutions Guide 10/25/01 Figure 15 Printing the Install Recommendation The HP Drive Install - HP Pavilion 7900 | HP Pavilion Desktop PCs - DVDRW - (English) Technical Support - Page 37
electricity can damage your computer's internal parts. Figure 17 A Free Drive Bay 7. Keep any mounting hardware, as it may be needed later for securing the drive in the drive bay. hp dvd-writer dvd100i Technical Support Solutions Guide 10/25/01 Installing the hp dvd-writer dvd100i Drive ⇐ ⇒ 37 - HP Pavilion 7900 | HP Pavilion Desktop PCs - DVDRW - (English) Technical Support - Page 38
can tell if your computer uses rails by looking at the other drives installed in your computer. Figure 18 Setting Jumpers on the Drive Figure 19 Rails for Mounting the Drive 10. Slide the hp dvd-writer drive partially into the bay. hp dvd-writer dvd100i Technical Support Solutions Guide 10/25/01 - HP Pavilion 7900 | HP Pavilion Desktop PCs - DVDRW - (English) Technical Support - Page 39
Information Drive Operation Troubleshooting Drive Specifications Tips and Techniques Warranty and Support Interfaces Software Release Notes Installation and Configuration Maintenance Discontinued Products 11. To hear sound through your computer's sound system, connect one end of the audio cable - HP Pavilion 7900 | HP Pavilion Desktop PCs - DVDRW - (English) Technical Support - Page 40
, locate the IDE connector on the motherboard and use the data cable included in the box to connect the hp dvd-writer drive to the IDE connector (see Figure 23). Figure 22 An hp dvd-writer Drive Sharing the Data Cable hp dvd-writer dvd100i Technical Support Solutions Guide 10/25/01 Figure 23 An - HP Pavilion 7900 | HP Pavilion Desktop PCs - DVDRW - (English) Technical Support - Page 41
Product Information Drive Operation Troubleshooting Drive Specifications Tips and Techniques Warranty and Support Interfaces Software Release Notes Installation and Configuration Maintenance Discontinued Products 14. Locate an available power cable connector in the computer. Power cable - HP Pavilion 7900 | HP Pavilion Desktop PCs - DVDRW - (English) Technical Support - Page 42
Troubleshooting Drive Specifications Tips and Techniques Warranty and Support Interfaces Software Release Notes Installation and Configuration Maintenance Discontinued Products Restarting the Computer 1. Replace the case on the computer. 2. Connect the computer and all attached devices to power - HP Pavilion 7900 | HP Pavilion Desktop PCs - DVDRW - (English) Technical Support - Page 43
Products Identifying the hp dvd-writer Drive Users should see the hp dvd-writer drive in Explorer or My Computer, on on the Taskbar. If users have problems seeing the drive, refer to the online User's Guide for troubleshooting information. Desktop Icon Figure 27 HP CD-Writer Desktop Icon Start - HP Pavilion 7900 | HP Pavilion Desktop PCs - DVDRW - (English) Technical Support - Page 44
Drive Operation Troubleshooting Drive Specifications Tips and Techniques Warranty and Support Interfaces Software Release Notes Installation and Configuration Maintenance Discontinued Products Additional Reference Information Online User's Guide The hp dvd-writer dvd100i Electronic User's Guide - HP Pavilion 7900 | HP Pavilion Desktop PCs - DVDRW - (English) Technical Support - Page 45
locking mechanism on the tray such that when power is off and the tray is closed, the tray will be locked in a closed position. However, this locking mechanism has a manual override (see Emergency Ejection on page 46). hp dvd-writer dvd100i Technical Support Solutions Guide 10/25/01 Bezel ⇐ ⇒ 45 - HP Pavilion 7900 | HP Pavilion Desktop PCs - DVDRW - (English) Technical Support - Page 46
of the front bezel to the center of the disc. Volume Control The Volume Control on the front of the hp dvd-writer dvd100i drive (shown in Figure 28) controls the output volume to the headphone jack. hp dvd-writer dvd100i Technical Support Solutions Guide 10/25/01 Disc Ejection Mechanism ⇐ ⇒ 46 - HP Pavilion 7900 | HP Pavilion Desktop PCs - DVDRW - (English) Technical Support - Page 47
>>Programs>>HP DVD-Writer>>HP DVD-Writer I Double-click the hp dvd-writer desktop icon . Figure 29 hp dvd-writer Desktop Icon The hp cd-dvd screen appears (see Figure 30). Product Information Drive Operation Troubleshooting Drive Specifications Tips and Techniques Warranty and Support Interfaces - HP Pavilion 7900 | HP Pavilion Desktop PCs - DVDRW - (English) Technical Support - Page 48
-ROM and DVD players. Use HP DLA (Drive Letter Access) to write to your HP drive from any application you normally use such as a word processor, spreadsheet, or Windows Explorer. Use HP Simple Backup by Veritas to protect your information from a hard drive or computer crash by backing up your files - HP Pavilion 7900 | HP Pavilion Desktop PCs - DVDRW - (English) Technical Support - Page 49
Product Information Drive Operation Troubleshooting Drive Specifications Tips and Techniques Warranty and Support Interfaces Software Release Notes Installation and Configuration Maintenance Discontinued Products Q How much information can I fit on one CD? A The type of disc and software you use - HP Pavilion 7900 | HP Pavilion Desktop PCs - DVDRW - (English) Technical Support - Page 50
CD-RW drives or newer CD-ROM drives that support the MultiRead specification. This is because CD-ReWritable discs are a newer technology. Since not everyone can read CD-RW discs, they are good for additional personal storage for your computer, for archiving and freeing up space on your hard drive - HP Pavilion 7900 | HP Pavilion Desktop PCs - DVDRW - (English) Technical Support - Page 51
to read from" box in the HP RecordNow software. If your CD-ROM drive does not do digital audio extraction, you can still copy music CDs by swapping the music CD and the blank CD in and out of your HP drive. hp dvd-writer dvd100i Technical Support Solutions Guide 10/25/01 Frequently Asked Questions - HP Pavilion 7900 | HP Pavilion Desktop PCs - DVDRW - (English) Technical Support - Page 52
user selects Start>>Programs>>Hewlett-Packard>>HP DVD-Writer>>HP DVD-Writer. Table 21 Core Software Applications Accessed from the hp cd-dvd screen Application HP RecordNow HP DLA HP MyDVD HP Simple Bacup PowerDVD hp dvd-writer dvd100i Technical Support Solutions Guide 10/25/01 Start Menu Choices - HP Pavilion 7900 | HP Pavilion Desktop PCs - DVDRW - (English) Technical Support - Page 53
I Discs of archived data from your hard drive I Music compilations from WAV or MP3 files, or from existing music discs Manuals for HP RecordNow Online Help is available for HP RecordNow from the Help menu in the HP RecordNow window. A general discussion of CD formats and their limitations appears in - HP Pavilion 7900 | HP Pavilion Desktop PCs - DVDRW - (English) Technical Support - Page 54
disc into the drive. • Select Start>>Programs>>Hewlett-Packard>>HP DVD-Writer>>HP DVD-Writer. • Double-click the HP DVD-Writer desktop icon (see Figure 31). . Figure 31 HP DVD-Writer Desktop Icon The hp cd-dvd screen appears (see Figure 32). Table 25 Location: C:\Winnt\System32\Drivers\(NT4 &Win2k - HP Pavilion 7900 | HP Pavilion Desktop PCs - DVDRW - (English) Technical Support - Page 55
Now Welcome screen appears (see Figure 33). Figure 33 HP RecordNow Welcome Screen Product Information Drive Operation Troubleshooting Drive Specifications Tips and Techniques Warranty and Support Interfaces Software Release Notes Installation and Configuration Maintenance Discontinued Products - HP Pavilion 7900 | HP Pavilion Desktop PCs - DVDRW - (English) Technical Support - Page 56
Drive Operation Troubleshooting Drive Specifications Tips and Techniques Warranty and Support Interfaces Software Release Notes Installation and Configuration Maintenance Discontinued Products Making a Data Disc Use the Data Disc recording feature to copy data from your hard drive to a CD - HP Pavilion 7900 | HP Pavilion Desktop PCs - DVDRW - (English) Technical Support - Page 57
the track name (or pressing ), then typing the new name. If your CD recorder supports CD text, your tracks will show the new names. drive to read your disc, click Change. (See Changing CD Recorder drives on page 61 for more information.) hp dvd-writer dvd100i Technical Support Solutions Guide - HP Pavilion 7900 | HP Pavilion Desktop PCs - DVDRW - (English) Technical Support - Page 58
Drive Operation Troubleshooting Drive Specifications Tips and Techniques Warranty and Support hard drive for valid music files. NOTE: You can control the size of audio files RecordNow searches for by selecting the Hide audio ), then typing the new name. If your CD recorder supports CD text, your - HP Pavilion 7900 | HP Pavilion Desktop PCs - DVDRW - (English) Technical Support - Page 59
Product Information Drive Operation Troubleshooting Drive Specifications Tips and Techniques Warranty and Support Interfaces Software Release Notes Installation and Configuration Maintenance Discontinued Products General Tab The General tab contains options controlling how RecordNow handles your - HP Pavilion 7900 | HP Pavilion Desktop PCs - DVDRW - (English) Technical Support - Page 60
Drive Operation Troubleshooting Drive Specifications Tips and Techniques Warranty and Support Interfaces Software Release Notes Installation and Configuration Maintenance Discontinued Products It is recommended that you leave this option checked until you have recorded to several CDs computer - HP Pavilion 7900 | HP Pavilion Desktop PCs - DVDRW - (English) Technical Support - Page 61
Drive Operation Troubleshooting Drive Specifications Tips and Techniques Warranty and Support according to the genre type. Once you have selected hp dvd-writer dvd100i Technical Support Solutions Guide 10/25/01 Total time of your audio tracks HP RecordNow displays the cumulative time of your audio - HP Pavilion 7900 | HP Pavilion Desktop PCs - DVDRW - (English) Technical Support - Page 62
press on your keyboard. 3. Type the new name for the track. NOTE: To have your disc display the new name, your CD recorder must support CD text. Check the device documentation to see if your device offers this feature. Troubleshooting HP RecordNow makes recording CDs as simple as clicking a few - HP Pavilion 7900 | HP Pavilion Desktop PCs - DVDRW - (English) Technical Support - Page 63
your hard drive. No Short application name used in dialog messages. No URL to navigate to when the user clicks on the OEM Logo No Passed to the PX for all engine operations No Skip over any audio errors when creating Audio CD's, so the operation does not fail hp dvd-writer dvd100i Technical Support - HP Pavilion 7900 | HP Pavilion Desktop PCs - DVDRW - (English) Technical Support - Page 64
Product Information Drive Operation Troubleshooting Drive Specifications Tips and Techniques Warranty and Support Interfaces Software Release Notes Installation and Configuration Maintenance Discontinued Products Key Name Default Value UsePXVerify 1 Version E.g. 1.0 Configurable Description - HP Pavilion 7900 | HP Pavilion Desktop PCs - DVDRW - (English) Technical Support - Page 65
Drive Operation Troubleshooting Drive Specifications Tips and Techniques Warranty and Support Interfaces Software Release Notes Installation and Configuration Maintenance Discontinued Products HP DLA 2.5 Drive Letter Access (DLA) allows you to use your CD install the DLA drivers and again change - HP Pavilion 7900 | HP Pavilion Desktop PCs - DVDRW - (English) Technical Support - Page 66
Product Information Drive Operation Troubleshooting Drive Specifications Tips and Techniques Warranty and Support Interfaces Software Release Notes Installation and Configuration Maintenance Discontinued Products G SSCDBHK4.SYS - A DLA Windows NT 4.0 file that handles certain optical hooks into - HP Pavilion 7900 | HP Pavilion Desktop PCs - DVDRW - (English) Technical Support - Page 67
Product Information Drive Operation Troubleshooting Drive Specifications Tips and Techniques Warranty and Support Interfaces Software Release drivers. G PNPWTAPE.INF - A shared Windows 9X installation file for our tape plug and play drivers. hp dvd-writer dvd100i Technical Support Solutions Guide - HP Pavilion 7900 | HP Pavilion Desktop PCs - DVDRW - (English) Technical Support - Page 68
Welcome screen appears (see Figure 36). Figure 34 HP DVD-Writer Desktop Icon The hp cd-dvd screen appears (see Figure 35). Figure 35 hp cd-dvd Screen hp dvd-writer dvd100i Technical Support Solutions Guide 10/25/01 Figure 36 HP DLA Welcome Screen Format All discs must be initialized (or formatted - HP Pavilion 7900 | HP Pavilion Desktop PCs - DVDRW - (English) Technical Support - Page 69
Information Drive Operation Troubleshooting Drive Specifications Tips and Techniques Warranty and Support Interfaces Software Release Notes Installation and Configuration Maintenance Discontinued Products Quick Format Full Format Can be performed on all CD and DVD Only available for CD-RW - HP Pavilion 7900 | HP Pavilion Desktop PCs - DVDRW - (English) Technical Support - Page 70
Information Drive Operation Troubleshooting Drive Specifications Tips and Techniques Warranty and Support Interfaces Software Release Notes Installation and Configuration Maintenance Discontinued Products Preferences The Preferences feature allows you to customize settings that control how HP - HP Pavilion 7900 | HP Pavilion Desktop PCs - DVDRW - (English) Technical Support - Page 71
Product Information Drive Operation Troubleshooting Drive Specifications Tips and Techniques Warranty and Support Interfaces Software files associated with HP DLA from your computer. Windows XP To remove HP DLA from a Windows XP machine 1. Click the Windows Start button. 2. Click Control Panel. 3. - HP Pavilion 7900 | HP Pavilion Desktop PCs - DVDRW - (English) Technical Support - Page 72
WAV, MPEG-1 Audio I Graphic import formats: BMP, JPG, PICT, PNG, TIF, TGA I Video conversion: Software transcoder to convert AVI & QuickTime to MPEG I Video standards: NTSC and PAL I DVD output devices: CD-R, hard-drive I DVD player: Included (can be automatically put on CD-R) Manuals for HP MyDVD - HP Pavilion 7900 | HP Pavilion Desktop PCs - DVDRW - (English) Technical Support - Page 73
Product Information Drive Operation Troubleshooting Drive Specifications Tips and Techniques Warranty and Support Interfaces Software Release Notes Installation and Configuration Maintenance Discontinued Products Using HP MyDVD NOTE: HP MyDVD does not run on Windows NT. Starting HP MyDVD 1. Use - HP Pavilion 7900 | HP Pavilion Desktop PCs - DVDRW - (English) Technical Support - Page 74
Figure 40 MyDVD Wizard Screen Support Provider First Tier Support is provided by Hewlett-Packard Second Tier Support is provided by Sonic Product Information Drive Operation Troubleshooting Drive Specifications Tips and Techniques Warranty and Support Interfaces Software Release Notes - HP Pavilion 7900 | HP Pavilion Desktop PCs - DVDRW - (English) Technical Support - Page 75
the HP DVD-Writer desktop icon (see Figure 41). . Figure 41 HP DVD-Writer Desktop Icon 2. Click HP Simple Backup. The hp cd-dvd screen appears (see Figure 42). 3. Follow the instructions in the following sections. hp dvd-writer dvd100i Technical Support Solutions Guide 10/25/01 Figure 42 hp cd-dvd - HP Pavilion 7900 | HP Pavilion Desktop PCs - DVDRW - (English) Technical Support - Page 76
Product Information Drive Operation Troubleshooting Drive Specifications Tips and Techniques Warranty and Support Interfaces Software Release Notes Installation and Configuration Maintenance Discontinued Products Full System Backup Making a copy of your computer's entire hard drive is easy with - HP Pavilion 7900 | HP Pavilion Desktop PCs - DVDRW - (English) Technical Support - Page 77
avoid receiving these errors in the future, follow the instructions above. Support Provider for HP Simple Backup First Tier Support is provided by Hewlett-Packard. Second Tier Support is provided by VERITAS. hp dvd-writer dvd100i Technical Support Solutions Guide 10/25/01 HP Simple Backup ⇐ ⇒ 77 - HP Pavilion 7900 | HP Pavilion Desktop PCs - DVDRW - (English) Technical Support - Page 78
MMX technology or above I DVD-ROM installed I Audio card supporting 44.1KHz or 48KHz sampling rate I 32MB main memory I Hard disk requirement of at least 20MB I Display card supporting DirectDraw StandardFeatures Manuals for PowerDVD The user's guide is provided in Acrobat PDF format. Using PowerDVD - HP Pavilion 7900 | HP Pavilion Desktop PCs - DVDRW - (English) Technical Support - Page 79
46 PowerDVD Screen Product Information Drive Operation Troubleshooting Drive Specifications Tips and Techniques Warranty and Support Interfaces Software Release Notes Installation and Configuration Maintenance Discontinued Products Support Provider First Tier Support is provided by Hewlett - HP Pavilion 7900 | HP Pavilion Desktop PCs - DVDRW - (English) Technical Support - Page 80
Maintenance Product Care I There are no user serviceable or maintainable parts in hp dvd-writer drives. I When the drive is not in use, store the lid not leave a CD in direct sunlight or in hot, humid location. hp dvd-writer dvd100i Technical Support Solutions Guide 10/25/01 Product Care ⇐ ⇒ 80 - HP Pavilion 7900 | HP Pavilion Desktop PCs - DVDRW - (English) Technical Support - Page 81
-Minute CDs p. 88 Unable to Hear Music p. 90 DLA 2.5 Known Problems p. 91 HP Troubleshooting Assistant More troubleshooting information is available in the browser-based HP Troubleshooting Assistant, which is installed with the drive. NOTE: Double-click on the hp dvd-writer icon on the desktop - HP Pavilion 7900 | HP Pavilion Desktop PCs - DVDRW - (English) Technical Support - Page 82
-click IDE ATA/ATAPI Controllers. 6. Double-click the controller (normally the Primary IDE Channel that connects the hard drive to the motherboard. 7. Next to Transfer Mode select DMA if available for each hard drive. 8. Click OK. hp dvd-writer dvd100i Technical Support Solutions Guide 10/25/01 - HP Pavilion 7900 | HP Pavilion Desktop PCs - DVDRW - (English) Technical Support - Page 83
enabled after restarting your computer 1. The device (hard drive, HP CD drive, HP DVD drive, CD-ROM drive) does not support DMA. 2. DMA is not available on your computer. 3. DMA has not been enabled in the computer's Basic Input/Output System (BIOS). Refer to your computer's manufacturer for more - HP Pavilion 7900 | HP Pavilion Desktop PCs - DVDRW - (English) Technical Support - Page 84
and Support Interfaces Software Release Notes Installation and Configuration Maintenance Discontinued Products Try using your HP drive as both the source and destination drive If you use your HP drive as your source drive, the entire contents of the audio CD must be copied to your computer's hard - HP Pavilion 7900 | HP Pavilion Desktop PCs - DVDRW - (English) Technical Support - Page 85
Product Information Drive Operation Troubleshooting Drive Specifications Tips and Techniques Warranty and Support Interfaces Software Release Notes Installation and Configuration Maintenance Discontinued Products your computer, disconnecting and reconnecting the cables on the devices that no - HP Pavilion 7900 | HP Pavilion Desktop PCs - DVDRW - (English) Technical Support - Page 86
Control Panel. 2. Double-click the Add/Remove Programs icon. 3. Scroll through the list of installed programs. 4. When you see your HP drive's entry, click it. 5. Click the OK button. 6. Follow all on-screen instructions to uninstall the software. Reinstall your HP drive's software. Making Audio CDs - HP Pavilion 7900 | HP Pavilion Desktop PCs - DVDRW - (English) Technical Support - Page 87
Product Information Drive Operation Troubleshooting Drive Specifications Tips and Techniques Warranty and Support Interfaces Software Release Notes Installation and Configuration Maintenance Discontinued Products Some CD-ROM drives read discs very slowly if Read Ahead capabilities are enabled in - HP Pavilion 7900 | HP Pavilion Desktop PCs - DVDRW - (English) Technical Support - Page 88
Drive Operation Troubleshooting Drive Specifications Tips and Techniques Warranty and Support Interfaces Software Release Notes Installation and Configuration Maintenance Discontinued Products You hear clicks, pops, and skips If your audio disc plays but you hear clicks, pops, and skips, the CD - HP Pavilion 7900 | HP Pavilion Desktop PCs - DVDRW - (English) Technical Support - Page 89
If you are using an HP CD-R 80-minute CD and a supported HP CD-Writer drive and you cannot write to the disc, you may be experiencing a general write problem also associated with 74-minute CDs. For more information regarding write errors, see Software Errors on page 83 or Making Audio CDs on page 86 - HP Pavilion 7900 | HP Pavilion Desktop PCs - DVDRW - (English) Technical Support - Page 90
headphone jack, you will not be able to hear music through your speakers unless an audio cable is connected to your HP drive and a sound card. To enable the headphone jack on HP CD/DVD drives, follow the procedures for your version of Windows. Windows 2000 Professional Enabling the headphone jack - HP Pavilion 7900 | HP Pavilion Desktop PCs - DVDRW - (English) Technical Support - Page 91
driver files not available at the time of bootup. The only solution is to have the user install all files to a local hard drive. (PTR#5043959) hp dvd-writer dvd100i Technical Support Solutions Guide 10/25/01 Simple Backup and DLA can't be used simultaneously This result is exclusive to computers - HP Pavilion 7900 | HP Pavilion Desktop PCs - DVDRW - (English) Technical Support - Page 92
Product Information Drive Operation Troubleshooting Drive Specifications Tips and Techniques Warranty and Support Interfaces Software Release Notes Installation and Configuration Maintenance Discontinued Products Win 98SE DLA causing EZ CD Creator 4 to crash EZ CD Creator will cause a "Creatr32 - HP Pavilion 7900 | HP Pavilion Desktop PCs - DVDRW - (English) Technical Support - Page 93
and selecting "format". (PTR#5044715) Drive Specifications Tips and Techniques Warranty and Support Interfaces Software Release Notes Installation and Configuration Maintenance Discontinued Products hp dvd-writer dvd100i Technical Support Solutions Guide 10/25/01 DLA 2.5 Known Problems ⇐ ⇒ 93 - HP Pavilion 7900 | HP Pavilion Desktop PCs - DVDRW - (English) Technical Support - Page 94
This chapter is organized as follows: hp dvd-writer dvd100i Warranty Information p. 94 Product Service and Support p. 95 Support Parts List p. 95 hp dvd-writer dvd100i Warranty Information DURATION OF LIMITED WARRANTY Hardware - 1 Year Software - 1 Year The aforementioned warranty shall - HP Pavilion 7900 | HP Pavilion Desktop PCs - DVDRW - (English) Technical Support - Page 95
Site I Telephone Support Parts List The parts available for the hp dvd-writer dvd100i drive are listed in this manual in: I Parts for C9619A (Internal) IDE hp dvd-writer dvd100i Drive on page 13. hp dvd-writer dvd100i Technical Support Solutions Guide 10/25/01 Product Service and Support ⇐ ⇒ 95 - HP Pavilion 7900 | HP Pavilion Desktop PCs - DVDRW - (English) Technical Support - Page 96
mass storage controller driver (atapi.sys). The drivers for which problems have been seen include the Intel PIIX driver (piixide.sys) versions less than 2.04, and the Iomega ZIP IDE/ATAPI driver version 1.1. hp dvd-writer dvd100i Technical Support Solutions Guide 10/25/01 HP CD-WRITER, hp dvd - HP Pavilion 7900 | HP Pavilion Desktop PCs - DVDRW - (English) Technical Support - Page 97
, try enabling DMA (Direct Memory Access) on your computer. See your computer's documentation for instructions on how to do this. 7. Media Compatibility Some consumer disc players cannot read CD-R or CD-RW media. If you are experiencing problems reading certain types of media, please check your - HP Pavilion 7900 | HP Pavilion Desktop PCs - DVDRW - (English) Technical Support - Page 98
3. Multiple Device Support 4. Upgrading HP DLA 5. Sharing a HP DLA Drive 6. Compressed Data 7. Incompatibility with Direct CD 8. Incompatibility with MS Backup 9. Problems with High Speed CD-RW Media 10. Problems formatting previously formatted DVD/CD-RW media. 11. Problems reading CD-R media 12 - HP Pavilion 7900 | HP Pavilion Desktop PCs - DVDRW - (English) Technical Support - Page 99
HP DLA, please eject all HP DLA discs or manually disable HP DLA during the backup process. 9. Problems with High Speed CD-RW Media If you experience problems using high speed media with a low speed drive, please check with the manufacturer of your drive to determine what type of media is supported - HP Pavilion 7900 | HP Pavilion Desktop PCs - DVDRW - (English) Technical Support - Page 100
device on your SCSI chain, make sure the Enable Disconnection option in your SCSI controller's BIOS setup is set to Yes (On). If this option is off, the Windows miniport driver causes a SCSI bus reset when your hard drive or CD-ROM is idle for more than 10 seconds. The reset causes the backup device - HP Pavilion 7900 | HP Pavilion Desktop PCs - DVDRW - (English) Technical Support - Page 101
with your SCSI controller card. If the controller card is unrecognized by HP Simple Backup, it will be necessary to manually locate and configure the driver. See your hardware documentation for more details. 7. Erasing CD-RW Media HP Simple Backup does not support quick-erased CD-RW media. If - HP Pavilion 7900 | HP Pavilion Desktop PCs - DVDRW - (English) Technical Support - Page 102
of a hard drive failure. To use Disaster Recovery: 1. Replace all damaged hardware and properly format the destination drive (see your Windows NT manual for assistance). 2. Start your computer with the Windows NT system disk in your floppy drive (or in your CD-ROM drive if you have a bootable CD-ROM - HP Pavilion 7900 | HP Pavilion Desktop PCs - DVDRW - (English) Technical Support - Page 103
allow the hard drive to be seen from Disaster Recovery. Or, 2. Reinstall the Operating System, apply the same Service Pack level that was present at the time of backup and do the restore from Windows NT. Reboot the machine after the restore, as prompted. Drive Specifications Tips and Techniques - HP Pavilion 7900 | HP Pavilion Desktop PCs - DVDRW - (English) Technical Support - Page 104
CD-Writer Plus CD-Writer Plus CD-Writer CD-Writer 9140i 9150i 9200i/e 9210i/e 9300i 9310i 9340i 9350i Part Number(s) C4461A C4460A C4460B C4459A C4459B C4460C C4459C C4457A/C4458A C4455A/C4456A C4492A C4493A C4492B C4493B hp dvd-writer dvd100i Technical Support Solutions Guide 10/25/01 Drives
hp dvd-writer
hp dvd-writer
hp dvd-writer
hp dvd-writer
dvd100i
dvd100i
dvd100i
dvd100i
Technical Support Solutions Guide 10/25/01
1
⇐
⇒
TSSG
hp dvd-writer
Technical Support Solutions Guide
for
hp dvd-writer dvd100i
10/25/01 - TSSGdvd100iFall2001.pdf
Chapters
Chapter 1
Product Information
p. 11
Chapter 2
Drive Specifications
p. 15
Chapter 3
Interfaces
p. 31
Chapter 4
Installation and Configuration
p. 34
Chapter 5
Drive Operation
p. 45
Chapter 6
Tips and Techniques
p. 48
Chapter 7
Software
p. 52
Chapter 8
Maintenance
p. 80
Chapter 9
Troubleshooting
p. 81
Chapter 10
Warranty and Support
p. 94
Chapter 11
Release Notes
p. 96
Chapter 12
Discontinued Products
p. 104