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HP Pavilion Desktop PC TP01-3000i User Guide - Page 42

Speakers and sound, Internet access, If you have internet access problems

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Speakers and sound If you have speaker and sound problems, refer to the following table for possible solutions. Table 8-6 Speaker symptoms and solutions Symptom Possible solution Volume is very low or unsatisfactory No sound is produced Be sure that you connected the speakers to the audio-out (black) jack on the back of the computer. (Additional audio jacks are used for multiple-channel speakers.) Detached nonpowered speakers (speakers without a separate power source, such as batteries or a power cord) do not produce satisfactory sound. Replace the nonpowered speakers with powered speakers. 1. Select the Search icon in the taskbar, type control panel in the search box, select Control Panel, and then select System and Security. 2. Under Security and Maintenance, select Troubleshoot common computer problems, and then select Additional troubleshooters. 3. Under Additional troubleshooters, select Playing audio. Be sure that you connected powered speakers and that they are turned on. Turn off your computer, and then disconnect and reconnect the speakers. Be sure that the speakers are connected to an audio jack, not a microphone or headphone jack. To resume from Sleep mode, press the Sleep button (select products only), or press esc. Unplug headphones if they are connected to your computer (or speaker system). Internet access If you have internet access problems, refer to the following table for possible solutions. Table 8-7 Internet access symptoms and solutions Symptom Possible solution Cannot connect to the internet 1. Right-click the network status icon in the notification area, at the far right of the taskbar. 2. Select Troubleshoot problems. Verify that you are using the proper cables for your internet connection type. Your computer might have a dial-up modem and an Ethernet network adapter (also called a network interface card, or NIC). A modem uses a standard telephone cable, whereas the network adapter uses a network cable, to connect to a local area network (LAN). Do not connect a telephone cable to the network adapter, and do not connect a network cable to a telephone line; doing so might damage the network adapter. Run the wireless setup wizard. 1. Select the Search icon in the taskbar, type control panel in the search box, and then select Control Panel. Select Network and Internet, and then select Network and Sharing Center. 2. In the Network and Sharing Center window, select Set up a new connection or network to open the wizard, and then follow the on-screen instructions. If your system has an external antenna, try moving the antenna to a better position. If the antenna is internal, try moving the computer. Try to connect again later, or contact your ISP for assistance. 34 Chapter 8 Troubleshooting

Section	Page
Getting started	9
Best practices	9
Caring for your safety and comfort	9
Advantages of flicker-free technology (select products only)	10
Adjusting low blue light mode (select products only)	10
Restoring monitor brightness to factory default (select products only)	11
Getting information	11
Getting to know your computer	13
Locating hardware	13
Locating software	13
Setting up your computer	13
Identifying USB ports	14
Shutting down (turning off) the computer	15
Connecting to a network	17
Connecting to a wireless network	17
Using the wireless controls	17
Airplane mode key	17
Operating system controls	17
Connecting to a WLAN	18
Using HP Mobile Broadband (select products only)	18
Using GPS (select products only)	19
Using Bluetooth wireless devices (select products only)	19
Connecting Bluetooth devices	19
Connecting to a wired network—LAN (select products only)	20
Enjoying entertainment features	21
Using the camera	21
Using audio	21
Connecting speakers	21
Connecting headphones	21
Connecting a microphone	22
Connecting headsets	22
Using sound settings	22
Sound settings	22
Audio settings	22
Using video	22
Connecting a DisplayPort device using a USB Type-C cable (select products only)	23
Connecting a Thunderbolt device using a USB Type-C cable (select products only)	24
Connecting video devices by using a VGA cable (select products only)	24
Connecting video devices using an HDMI cable (select products only)	25
Connecting a high-definition TV or monitor using HDMI	25
Setting up HDMI audio	26
Turn on HDMI audio	26
Return audio to computer speakers	26
Connecting digital display devices using a Dual-Mode DisplayPort cable (select products only)	27
Discovering and connecting to Miracast-compatible wireless displays (select products only)	28
Using data transfer	28
Connecting devices to a USB Type-C port (select products only)	28
Navigating the screen	29
Using touch gestures (select products only)	29
Using the keyboard and mouse	29
Using the action keys or hot keys	29
Action keys	29
Maintaining your computer	31
Improving performance	31
Using Disk Defragmenter	31
Using Disk Cleanup	31
Using HP 3D DriveGuard (select products only)	31
Identifying HP 3D DriveGuard status	32
Updating programs and drivers	32
Updating both programs and drivers	32
Updating programs only	32
Updating drivers only	32
Cleaning your computer	33
Enabling HP Easy Clean (select products only)	33
Removing dirt and debris from your computer	33
Cleaning your computer with a disinfectant	34
Caring for wood veneer (select products only)	35
Traveling with or shipping your computer	35
Securing your computer and information	37
Computer security features	37
Troubleshooting	39
Computer does not start	39
Power	40
Monitor (select products only)	40
Keyboard and mouse (with cable)	41
Keyboard and mouse (wireless)	41
Speakers and sound	42
Internet access	42
Software troubleshooting	43
Using HP PC Hardware Diagnostics	45
Using HP PC Hardware Diagnostics Windows (select products only)	45
Using an HP PC Hardware Diagnostics Windows hardware failure ID code	45
Accessing HP PC Hardware Diagnostics Windows	45
Accessing HP PC Hardware Diagnostics Windows from HP Support Assistant	45
Accessing HP PC Hardware Diagnostics Windows from the Start menu (select products only)	46
Downloading HP PC Hardware Diagnostics Windows	46
Downloading the latest HP PC Hardware Diagnostics Windows version from HP	46
Downloading the HP PC Hardware Diagnostics Windows from the Microsoft Store	46
Downloading HP Hardware Diagnostics Windows by product name or number (select products only)	46
Installing HP PC Hardware Diagnostics Windows	47
Using HP PC Hardware Diagnostics UEFI	47
Using an HP PC Hardware Diagnostics UEFI hardware failure ID code	47
Starting HP PC Hardware Diagnostics UEFI	47
Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive	48
Downloading the latest HP PC Hardware Diagnostics UEFI version	48
Downloading HP PC Hardware Diagnostics UEFI by product name or number (select products only)	48
Using Remote HP PC Hardware Diagnostics UEFI settings (select products only)	49
Downloading Remote HP PC Hardware Diagnostics UEFI	49
Downloading the latest Remote HP PC Hardware Diagnostics UEFI version	49
Downloading Remote HP PC Hardware Diagnostics UEFI by product name or number	49
Customizing Remote HP PC Hardware Diagnostics UEFI settings	49
Backing up, restoring, and recovering	51
Backing up information and creating recovery media	51
Using Windows tools for backing up	51
Using the HP Cloud Recovery Download Tool to create recovery media (select products only)	51
Restoring and recovering your system	51
Creating a system restore	52
Restoring and recovery methods	52
Recovering using HP Recovery media	52
Changing the computer boot order	53
Using HP Sure Recover (select products only)	53
Operating specifications	54
Electrostatic discharge	55
Accessibility	56
HP and accessibility	56
Finding the technology tools you need	56
The HP commitment	56
International Association of Accessibility Professionals (IAAP)	57
Finding the best assistive technology	57
Assessing your needs	57
Accessibility for HP products	57
Standards and legislation	58
Standards	58
Mandate 376 – EN 301 549	58
Web Content Accessibility Guidelines (WCAG)	58
Legislation and regulations	59
Useful accessibility resources and links	59
Organizations	59
Educational institutions	59
Other disability resources	60
HP links	60
Contacting support	60
Support information	61
How to get help	61
Where to get help	61
Customer support for repairs	62
Before upgrading your hardware	62

Match case Limit results 1 per page

Speakers and sound

If you have speaker and sound problems, refer to the following table for possible solutions.

Table 8-6

Speaker symptoms and solutions

Symptom

Possible solution

Volume is very low or

unsatisfactory

Be sure that you connected the speakers to the audio-out (black) jack on the back of the computer. (Additional audio

jacks are used for multiple-channel speakers.) Detached nonpowered speakers (speakers without a separate power

source, such as batteries or a power cord) do not produce satisfactory sound. Replace the nonpowered speakers with

powered speakers.

No sound is produced

Select the

icon in the taskbar, type

control panel

in the search box, select

Control Panel

, and then

select

System and Security

Under

Security and Maintenance

, select

Troubleshoot common computer problems

, and then select

Additional

troubleshooters

Under

Additional troubleshooters

, select

Playing audio

Be sure that you connected powered speakers and that they are turned on.

Turn oﬀ your computer, and then disconnect and reconnect the speakers. Be sure that the speakers are connected to

an audio jack, not a microphone or headphone jack.

To resume from Sleep mode, press the Sleep button (select products only), or press

esc

Unplug headphones if they are connected to your computer (or speaker system).

Internet access

If you have internet access problems, refer to the following table for possible solutions.

Table 8-7

Internet access symptoms and solutions

Symptom

Possible solution

Cannot connect to the

internet

Right-click the network status icon in the notiﬁcation area, at the far right of the taskbar.

Select

Troubleshoot problems

Verify that you are using the proper cables for your internet connection type. Your computer might have a dial-up

modem and an Ethernet network adapter (also called a network interface card, or NIC). A modem uses a standard

telephone cable, whereas the network adapter uses a network cable, to connect to a local area network (LAN). Do not

connect a telephone cable to the network adapter, and do not connect a network cable to a telephone line; doing so

might damage the network adapter.

Run the wireless setup wizard.

Select the

icon in the taskbar, type

control panel

in the search box, and then select

Control Panel

Select

Network and Internet

, and then select

Network and Sharing Center

In the

Network and Sharing Center

window, select

Set up a new connection or network

to open the wizard, and

then follow the on-screen instructions.

If your system has an external antenna, try moving the antenna to a better position. If the antenna is internal, try

moving the computer.

Try to connect again later, or contact your ISP for assistance.

Chapter 8

Troubleshooting