HP Pavilion dv3700 Multimedia - Windows Vista - Page 29

The computer does not detect the optical drive, A disc does not play, Start, Control Panel

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The computer does not detect the optical drive If the computer does not detect the optical drive, the device driver software may be missing or corrupted. If you suspect that the optical drive is not being detected, verify that the optical drive is listed in the Device Manager utility. 1. Remove any discs from the optical drive. 2. Click Start > Control Panel > Device Manager. 3. In the Device Manager window, click the plus sign (+) next to DVD/CD-ROM drives, unless a minus sign (-) is already showing. Look for an optical drive listing. If the drive is not listed, install (or reinstall) the device driver as instructed in the following section. A disc does not play ● Save your work and close all open programs before playing a CD, DVD, or BD. ● Log off the Internet before playing a CD, DVD, or BD. ● Be sure that you insert the disc properly. ● Be sure that the disc is clean. If necessary, clean the disc with filtered water and a lint-free cloth. Wipe from the center of the disc to the outer edge. ● Check the disc for scratches. If you find scratches, treat the disc with an optical disc repair kit available at many electronics stores. ● Disable Sleep mode before playing the disc. Do not initiate Hibernation or Sleep while playing a disc. Otherwise, you may see a warning message asking if you want to continue. If this message is displayed, click No. After you click No, the computer may behave in either of the following ways: ◦ Playback may resume. - or - ◦ The playback window in the multimedia program may close. To return to playing the disc, click the Play button in your multimedia program to restart the disc. In rare cases, you may need to exit the program and then restart it. ● Increase system resources: ◦ Turn off external devices such as printers and scanners. This practice frees up valuable system resources and results in better playback performance. ◦ Change desktop color properties. Because the human eye cannot easily tell the difference between colors beyond 16 bits, you should not notice any loss of color while watching a movie if you lower system color properties to 16-bit color, as follows: 1. Right-click anywhere on the desktop except on an icon, and then select Personalize > Display Settings. 2. Set Colors to Medium (16 bit), if this setting is not already selected. The computer does not detect the optical drive 25

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The computer does not detect the optical drive
If the computer does not detect the optical drive, the device driver software may be missing or corrupted.
If you suspect that the optical drive is not being detected, verify that the optical drive is listed in the
Device Manager utility.
1.
Remove any discs from the optical drive.
2.
Click
Start
>
Control Panel
>
Device Manager
.
3.
In the Device Manager window, click the plus sign (+) next to
DVD/CD-ROM drives
, unless a minus
sign (-) is already showing. Look for an optical drive listing.
If the drive is not listed, install (or reinstall) the device driver as instructed in the following section.
A disc does not play
●
Save your work and close all open programs before playing a CD, DVD, or BD.
●
Log off the Internet before playing a CD, DVD, or BD.
●
Be sure that you insert the disc properly.
●
Be sure that the disc is clean. If necessary, clean the disc with filtered water and a lint-free cloth.
Wipe from the center of the disc to the outer edge.
●
Check the disc for scratches. If you find scratches, treat the disc with an optical disc repair kit
available at many electronics stores.
●
Disable Sleep mode before playing the disc.
Do not initiate Hibernation or Sleep while playing a disc. Otherwise, you may see a warning
message asking if you want to continue. If this message is displayed, click
No
. After you click No,
the computer may behave in either of the following ways:
◦
Playback may resume.
– or –
◦
The playback window in the multimedia program may close. To return to playing the disc, click
the
Play
button in your multimedia program to restart the disc. In rare cases, you may need
to exit the program and then restart it.
●
Increase system resources:
◦
Turn off external devices such as printers and scanners. This practice frees up valuable
system resources and results in better playback performance.
◦
Change desktop color properties. Because the human eye cannot easily tell the difference
between colors beyond 16 bits, you should not notice any loss of color while watching a movie
if you lower system color properties to 16-bit color, as follows:
1. Right-click anywhere on the desktop except on an icon, and then select
Personalize
>
Display Settings
.
2. Set
Colors
to
Medium (16 bit)
, if this setting is not already selected.
The computer does not detect the optical drive
25