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HP Pavilion dv4-5a00 User Guide - Page 101

Contacting customer support, Email HP Customer Support.

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Contacting customer support If the information provided in this user guide, or in Help and Support does not address your questions, you can contact HP support. For U.S. support, go to http://www.hp.com/go/contactHP. For worldwide support, go to http://welcome.hp.com/country/us/en/wwcontact_us.html. Here you can: ● Chat online with an HP technician. NOTE: When technical support chat is not available in a particular language, it is available in English. ● Email HP Customer Support. ● Find HP Customer Support worldwide telephone numbers. ● Locate an HP service center. Contacting customer support 91

Section	Page
Starting right	11
Best practices	12
Fun things to do	12
More HP resources	13
Getting to know your computer	14
Finding your hardware and software information	14
Front	14
Right side	15
Left side	17
Display	18
Top	19
TouchPad	19
Lights	20
Buttons and speakers	21
Keys	22
Bottom	23
Labels	24
Connecting to a network	25
Connecting to a wireless network	26
Using the wireless controls	26
Using the wireless button	26
Using HP Connection Manager (select models only)	27
Using operating system controls	27
Using a WLAN	27
Using an Internet service provider	27
Setting up a WLAN	28
Configuring a wireless router	28
Protecting your WLAN	28
Connecting to a WLAN	29
Connecting to a wired network	30
Enjoying entertainment features	31
Using the webcam	33
Using audio	33
Connecting speakers	33
Connecting headphones	33
Connecting a microphone	33
Using Beats Audio	34
Accessing Beats Audio Control Panel	34
Enabling and Disabling Beats Audio	34
Checking the sound	34
Using video	35
Connecting a VGA monitor or projector	35
Connecting an HDMI TV or monitor	36
Configuring audio settings (with HDMI TV)	37
Using Intel Wireless Display and Wireless Music (select models only)	37
Managing your audio and video files	37
Using the keyboard and pointing devices	38
Using the keyboard	39
Using ALT GR key combinations	39
Using the action keys	39
Using the TouchPad	41
Turning the TouchPad off or on	41
Navigating	42
Selecting	42
Using TouchPad gestures	43
Scrolling	44
Pinching/Zooming	44
Rotating	45
Flicking	45
Managing power	46
Using Sleep or Hibernation	47
Initiating and exiting Sleep	48
Initiating and exiting Hibernation	49
Setting password protection on wakeup	49
Using the power meter	50
Selecting a power plan	50
Running on battery power	51
Removing a user-replaceable battery	51
Finding battery information	52
Conserving battery power	52
Identifying low battery levels	52
Storing a user-replaceable battery	53
Disposing of a user-replaceable battery	53
Replacing a user-replaceable battery	53
Running on external AC power	54
HP CoolSense	54
Refreshing your software content with Intel Smart Connect Technology (select models only)	55
Shutting down the computer	55
Managing and sharing information	56
Using a USB device	57
Connecting a USB device	57
Removing a USB device	58
Connecting a powered USB device	58
Inserting and removing a digital storage card	59
Using optical drives	60
Inserting an optical disc	61
Removing an optical disc	62
Sharing drives on the network	63
Maintaining your computer	64
Improving performance	65
Handling drives	65
Replacing a hard drive	66
Using HP 3D DriveGuard (select models only)	68
Using Disk Defragmenter	69
Using Disk Cleanup	69
Adding or replacing memory modules	70
Updating programs and drivers	73
Cleaning your computer	73
Cleaning the display, sides, and cover	73
Cleaning the TouchPad and keyboard	73
Traveling with your computer	74
Securing your computer and information	75
Locating your security software	76
Using passwords	76
Setting Windows passwords	77
Setting Setup Utility (BIOS) passwords	77
Using Internet security software	78
Using antivirus software	78
Using firewall software	78
Installing software updates	79
Installing Windows security updates	79
Installing HP and third-party software updates	79
Securing your wireless network	80
Backing up your software applications and information	80
Using an optional security cable lock	80
Using Setup Utility (BIOS) and System Diagnostics	81
Starting Setup Utility (BIOS)	82
Updating the BIOS	82
Determining the BIOS version	82
Downloading a BIOS update	83
Using System Diagnostics	84
Backing up, restoring, and recovering	85
Creating backups	86
Creating recovery media to recover the original system	86
What you need to know	86
Creating the recovery media	87
Creating system restore points	87
What you need to know	87
Creating a restore point	87
Backing up system and personal information	88
Tips for a successful backup	88
What you need to know	88
Creating a backup using Windows Backup and Restore	89
Restore and recovery	90
Restoring to a previous restore point	90
Restoring specific files	90
Restoring specific files using HP Recovery Manager (select models only)	90
Restoring specific files using Windows Backup and Restore	90
Recovering the original system using HP Recovery Manager	91
What you need to know	91
Creating a backup using HP Recovery partition (select models only)	91
Recovering using the recovery media	91
Changing the computer boot order	92
Specifications	93
Input power	93
Operating environment	94
Troubleshooting and support	95
Troubleshooting	96
Disc drive problems	96
Wireless connection problems	96
Cannot connect to a WLAN	97
Cannot connect to a preferred network	97
Current network security codes are unavailable	97
WLAN connection is very weak	98
Cannot connect to the wireless router	98
Network status icon is not displayed	98
Audio problems	99
Power management problems	99
Resolving a low battery level	99
Resolving a low battery level when external power is available	99
Resolving a low battery level when no power source is available	100
Resolving a low battery level when the computer cannot exit Hibernation	100
Troubleshooting an AC adapter	100
Contacting customer support	101
Electrostatic Discharge	102