HP Pavilion dv7-5000 Notebook PC User Guide - Windows 7 - Page 96

Cannot connect to a preferred network, Network icon is not displayed

Get HP Pavilion dv7-5000 - Entertainment Notebook PC PDF manuals and user guides View all HP Pavilion dv7-5000 manuals
Add to My Manuals
Save this manual to your list of manuals

Page 96 highlights

Cannot connect to a preferred network Windows automatically repairs a corrupted WLAN connection: ● If there is a Network icon in the notification area, right-click the icon, and then click Troubleshoot problems. Windows resets your network device and attempts to reconnect to one of the preferred networks. ● If there is no Network icon in the notification area: 1. Select Start > Control Panel > Network and Internet > Network and Sharing Center. 2. Click Troubleshoot problems and select the network you want to repair. Network icon is not displayed If the network icon is not displayed in the notification area after configuring the WLAN, the software driver is either missing or corrupted. A Windows "Device not Found" error message might appear. Reinstall the driver. Get the latest version of the WLAN device software and drivers for the computer from the HP website at http://www.hp.com. If the WLAN device was purchased separately, consult the manufacturer's website for the latest software. For the latest version of the WLAN device software: 1. Open a web browser and go to http://www.hp.com/support. 2. Select your country or region. 3. Click the option for software and driver downloads. 4. Type the computer model number in the search box. 5. Press the enter key, and then follow the on-screen instructions. NOTE: If the WLAN device was purchased separately, consult the manufacturer's website for the latest software. Current network security codes are unavailable If prompted for a network key or a name (SSID) when connecting to a WLAN, the network is protected by security. Enter the current codes to make a connection on a secure network. The SSID and network key are alphanumeric codes that are entered to identify the computer to the network. To find the codes: ● For a network connected to your personal wireless router, review the router user guide for instructions on setting up the same codes on both the router and the WLAN device. ● For a private network, such as a network in an office or at a public Internet chat room, contact the network administrator to obtain the codes, and then enter the codes when prompted. Some networks change the SSID or network keys used in their routers or access points on a regular basis to improve security. Change the corresponding code in the computer accordingly. 86 Chapter 11 Troubleshooting

  • 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • 7
  • 8
  • 9
  • 10
  • 11
  • 12
  • 13
  • 14
  • 15
  • 16
  • 17
  • 18
  • 19
  • 20
  • 21
  • 22
  • 23
  • 24
  • 25
  • 26
  • 27
  • 28
  • 29
  • 30
  • 31
  • 32
  • 33
  • 34
  • 35
  • 36
  • 37
  • 38
  • 39
  • 40
  • 41
  • 42
  • 43
  • 44
  • 45
  • 46
  • 47
  • 48
  • 49
  • 50
  • 51
  • 52
  • 53
  • 54
  • 55
  • 56
  • 57
  • 58
  • 59
  • 60
  • 61
  • 62
  • 63
  • 64
  • 65
  • 66
  • 67
  • 68
  • 69
  • 70
  • 71
  • 72
  • 73
  • 74
  • 75
  • 76
  • 77
  • 78
  • 79
  • 80
  • 81
  • 82
  • 83
  • 84
  • 85
  • 86
  • 87
  • 88
  • 89
  • 90
  • 91
  • 92
  • 93
  • 94
  • 95
  • 96
  • 97
  • 98
  • 99
  • 100
  • 101
  • 102
  • 103
  • 104
  • 105
  • 106
  • 107
  • 108
  • 109
  • 110
  • 111
  • 112
  • 113
  • 114
  • 115
  • 116
  • 117
  • 118
  • 119
  • 120
  • 121
Cannot connect to a preferred network
Windows automatically repairs a corrupted WLAN connection:
●
If there is a Network icon in the notification area, right-click the icon, and then click
Troubleshoot
problems
.
Windows resets your network device and attempts to reconnect to one of the preferred networks.
●
If there is no Network icon in the notification area:
1.
Select
Start
>
Control Panel
>
Network and Internet
>
Network and Sharing Center
.
2.
Click
Troubleshoot problems
and select the network you want to repair.
Network icon is not displayed
If the network icon is not displayed in the notification area after configuring the WLAN, the software
driver is either missing or corrupted. A Windows “Device not Found” error message might appear.
Reinstall the driver.
Get the latest version of the WLAN device software and drivers for the computer from the HP website
at
. If the WLAN device was purchased separately, consult the manufacturer's
website for the latest software.
For the latest version of the WLAN device software:
1.
Open a web browser and go to
support
.
2.
Select your country or region.
3.
Click the option for software and driver downloads.
4.
Type the computer model number in the search box.
5.
Press the
enter
key, and then follow the on-screen instructions.
NOTE:
If the WLAN device was purchased separately, consult the manufacturer's website for the latest
software.
Current network security codes are unavailable
If prompted for a network key or a name (SSID) when connecting to a WLAN, the network is protected
by security. Enter the current codes to make a connection on a secure network. The SSID and network
key are alphanumeric codes that are entered to identify the computer to the network. To find the codes:
●
For a network connected to your personal wireless router, review the router user guide for
instructions on setting up the same codes on both the router and the WLAN device.
●
For a private network, such as a network in an office or at a public Internet chat room, contact the
network administrator to obtain the codes, and then enter the codes when prompted.
Some networks change the SSID or network keys used in their routers or access points on a regular
basis to improve security. Change the corresponding code in the computer accordingly.
86
Chapter 11
Troubleshooting