HP Pavilion g4-2000 User Guide HP Notebook - Windows 7

HP Pavilion g4-2000 Manual

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  • HP Pavilion g4-2000 | User Guide HP Notebook - Windows 7 - Page 1
    User Guide HP Notebook
  • HP Pavilion g4-2000 | User Guide HP Notebook - Windows 7 - Page 2
    used by Hewlett-Packard Company under services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein. First Edition: February 2012 Document Part Number: 681039-001 Product notice This guide
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    Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not place the computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, flat surface. Do not allow another hard surface, such as an adjoining
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    iv Safety warning notice
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    11 Bottom ...12 Labels ...13 3 Networking ...14 Using an Internet service provider ...15 Creating a wireless connection ...16 Identifying wireless and network status icons 16 Turning wireless devices on or off 17 Using HP Connection Manager (select models only 17 Using operating system controls
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    the media activity controls ...31 Audio ...31 Adjusting the volume ...32 Checking audio functions on the computer 32 Intel Wireless Display ...33 Using Beats Audio (select models only 33 Webcam ...34 Video ...34 VGA ...34 HDMI ...35 Configuring audio for HDMI 35 Using CyberLink PowerDVD (select
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    42 Viewing the current power plan 42 Selecting a different power plan 42 Customizing power plans 43 Setting password protection on wakeup 43 Using HP Power Manager (select models only 44 Using battery power ...44 Finding battery information 45 Using Battery Check ...45 Displaying the remaining
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    hard drive performance 58 Using Disk Defragmenter 58 Using Disk Cleanup 58 Using HP 3D DriveGuard (select models only 59 Identifying HP 3D DriveGuard status 59 Managing power with a parked hard drive 60 Using HP 3D DriveGuard software 60 Adding or replacing a hard drive ...61 Removing the
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    90 Updating the BIOS ...91 Determining the BIOS version 91 Downloading a BIOS update 92 Using System Diagnostics ...93 Appendix A Troubleshooting and support ...94 Troubleshooting ...94 The computer is unable to start up 94 The computer screen is blank 94 Software is functioning abnormally 94
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    disc does not begin, or it stops before completion 100 Contacting customer support ...100 Appendix B Cleaning your computer ...101 Cleaning the display ...101 with the computer ...102 Appendix D Updating programs and drivers 104 Appendix E Electrostatic Discharge ...105 Appendix F Specifications
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    , and recovery information. NOTE: Some of the features described in this guide may not be available on your computer. Important first steps After you on page 74. 3. Create recovery discs or a recovery flash drive. For instructions, see Backup and recovery on page 81. 4. Get to know your computer
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    To access Help and Support, select Start > Help and ● Software, driver, and BIOS updates Support. ● Troubleshooting tools NOTE: For country- or region-specific support, go to http://www.hp.com/support, select your country or ● Instructions for contacting customer support region, and follow the
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    Pacific: Hewlett-Packard, POD, P.O. Box 200, Alexandra Post Office, Singapore 911507 Please include your product number, warranty period (found on your serial number label), name, and postal address. IMPORTANT: Do NOT return your HP product to the addresses above. For product support, see your
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    2 Getting to know your computer Top TouchPad Component (1) TouchPad light (2) TouchPad on/off button (3) TouchPad zone (4) Left TouchPad button (5) Right TouchPad button Description ● On: The TouchPad is off. ● Off: The TouchPad is on. Turns the TouchPad on or off. Moves the pointer and
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    Lights Component (1) Power light (2) Mute light (3) Wireless light (4) Caps lock light (5) TouchPad light (6) Fingerprint reader light Description ● White: The computer is on. ● Blinking white: The computer is in the Sleep state. ● Off: The computer is off or in Hibernation. NOTE: For
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    Buttons and fingerprint reader Component (1) Power button (2) Web browser button (3) Fingerprint reader Description ● When the computer is off, press the button to turn on the computer. ● When the computer is on, press the button briefly to initiate Sleep. ● When the computer is in the Sleep
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    view and control the bass settings through the Windows operating system. To view and control the bass properties: Select Start > Control Panel > Hardware and Sound > Beats Audio Control Panel. Displays a shortcut menu for items beneath the pointer. Execute frequently used system functions. Top 7
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    Front Component (1) Digital Media Slot (2) Speakers (2) Description Supports the following digital card formats: ● Secure Digital (SD) Memory Card ● Secure Digital Extended Capacity (SDxC) Memory Card ● Secure Digital High Capacity (SDHC) Memory Card ● Ultra
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    Right side Component (1) (2) (3) Optical drive Optical drive eject button Audio-out (headphone) jack/audio-in (microphone) jack (4) USB 2.0 port (5) Power connector (6) Battery light Description Reads and writes (select models only) to an optical disc. Ejects the optical disc. Connects
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    computer is off or in Hibernation. ● Blinking white: The hard drive is being accessed. ● Amber: HP 3D DriveGuard has temporarily parked the hard drive. NOTE: For information on HP 3D DriveGuard, see Using HP 3D DriveGuard (select models only) on page 59. Connects an external VGA monitor or projector
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    notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region. These notices are located in Help and Support. Display 11
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    Bottom Component (1) (2) (3) HP Triple Bass Reflex Subwoofers Battery bay Vents (3) (4) Battery release latch (5) Memory module compartment Description Provide superior bass sound Holds the battery. Enable airflow to cool
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    information you may need when you troubleshoot system problems or travel internationally with the support. The serial number label is affixed inside the battery bay. ● Microsoft® Certificate of Authenticity-Contains the Windows Product Key. You may need the Product Key to update or troubleshoot
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    3 Networking Your computer supports two types of Internet access: ● Wireless-see Creating a wireless connection on page 16. ● Wired-see Connecting to a wired network on page 22. NOTE: You must set up Internet service before you can connect to the Internet. 14 Chapter 3 Networking
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    or grouped in a desktop folder named Online Services. To set up a new Internet account or configure the computer to use an existing account, double-click an icon, and then follow the on-screen instructions. ● Windows Connect to the Internet Wizard-This wizard allows you to connect to the Internet
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    on wireless technology, see the information and Web site links provided in Help and Support. Identifying wireless and network status icons Icon Name HP Connection Manager Description Opens HP Connection Manager, which enables you to create and manage WLAN, and Bluetooth connections. Wired
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    Support > HP Connection Manager. For more information, see the HP Connection Manager software Help. Using operating system controls The Network and Sharing Center allows you to set up a connection or network, connect to a network, manage wireless networks, and diagnose and repair network problems
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    to, click Open Network and Sharing Center, and then click Set up a new connection or network. A list of options is displayed. You can choose to manually search for and connect to a network or to create a new network connection. After the connection is made, you can place the mouse pointer over the
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    (either DSL or cable) (1) and high-speed Internet service purchased from an Internet service provider (ISP) ● A wireless router (purchased separately) network > Set up a new network. Then follow the on-screen instructions. NOTE: It is recommended that you initially connect your new wireless computer
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    networks use a combination of both types. ● Wireless encryption-Your computer supports three encryption protocols: ◦ Wi-Fi Protected Access (WPA) ◦ Wi- Fi Protected Access II (WPA2) ◦ Wired Equivalent Privacy (WEP) NOTE: HP recommends that you select WPA2, which is the most advanced of the three
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    Bluetooth devices. For information on configuring and using Bluetooth devices, see the Bluetooth software Help. Bluetooth and Internet Connection Sharing (ICS) HP does not recommend setting up one computer with Bluetooth as a host and using it as a gateway through which other computers may connect
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    Connecting to a wired network Connecting to a local area network (LAN) Connecting to a local area network (LAN) requires an 8-pin, RJ-45 network cable (purchased separately). If the network cable contains noise suppression circuitry (1), which prevents interference from TV and radio reception,
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    4 Pointing devices and keyboard Using pointing devices NOTE: In addition to the pointing devices included with your computer, you can use an external USB mouse (purchased separately) by connecting it to one of the USB ports on the computer. Setting pointing device preferences Use Mouse Properties in
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    Turning the TouchPad off or on To turn the TouchPad off or on, quickly double-tap the TouchPad on/off button. NOTE: The TouchPad light is off when the TouchPad is on. The TouchPad light and onscreen display icons indicate the TouchPad status when the TouchPad is turned off or on. The following
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    Navigating To move the pointer, slide one finger across the TouchPad in the direction you want the pointer to go. Selecting Use the left and right TouchPad buttons as you would use the corresponding buttons on an external mouse. Using pointing devices 25
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    a variety of gestures. To use TouchPad gestures, place two fingers on the TouchPad at the same time. NOTE: TouchPad gestures are not supported in all programs. To view the demonstration of a gesture: 1. Select Start > Control Panel > Hardware and Sound > Synaptics TouchPad. 2. Click a gesture to
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    Scrolling Scrolling is useful for moving up, down, or sideways on a page or image. To scroll, place two fingers slightly apart on the TouchPad, and then drag them across the TouchPad in an up, down, left, or right motion. NOTE: Scrolling speed is controlled by finger speed. NOTE: Two-finger
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    assigned function. see Using Setup Utility (BIOS) on page 88 for instructions. CAUTION: Use extreme care when making changes in Setup Utility. Errors to your computer. Help and Support also provides automated troubleshooting tools and access to customer support. f2 Decreases the screen brightness
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    Icon Key Description f9 Decreases speaker volume incrementally as long as you hold down the key. f10 Increases speaker volume incrementally as long as you hold down the key. f11 Mutes or restores speaker sound. f12 Turns the wireless feature on or off. NOTE: A wireless network must be set
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    models only). Description Displays information about system hardware components and the system BIOS version number. Enables or disables the Beats Audio bass settings (select models only). Beats Audio is an enhanced audio profile that provides a deep, controlled bass while maintaining a clear sound
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    5 Multimedia and other features Your computer includes the following: ● Two integrated speakers and two subwoofers ● Two integrated microphones ● Integrated webcam ● Preinstalled multimedia software ● Multimedia keys Using the media activity controls Your computer has media action keys that allow
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    steps: 1. Select Start > All Programs > Accessories > Sound Recorder. 2. Click Start Recording and speak into the microphone. Save the file to your desktop. 3. Open a multimedia program and play back the sound. To confirm or change the audio settings on your computer, select Start > Control Panel
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    , see the device manufacturer's instructions. NOTE: Be sure that wireless is enabled on your computer before using the wireless display. NOTE: Intel Wireless Display does not support 3D playback on external display devices. Using Beats Audio (select models only) Beats Audio is an enhanced audio
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    To access the webcam, select Start > All Programs > Communication and Chat > CyberLink YouCam. For information on using the webcam, select Start > Help and Support. Video Your computer has the following external video ports: ● VGA ● HDMI VGA The external monitor port, or VGA port, is an analog
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    to the HDMI port on the computer. 2. Connect the other end of the cable to the video device, and then see the device manufacturer's instructions for additional information. NOTE: For more information on switching the screen image, see Using the action keys on page 28. Configuring audio for HDMI To
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    PowerDVD (select models only) CyberLink PowerDVD turns your computer into a mobile entertainment center. With CyberLink PowerDVD, you can enjoy music CDs and DVD and Blu-ray Disc (BD) movies. You can also manage and edit your photo collections. ▲ To start CyberLink PowerDVD, select Start > All
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    6 Power management Inserting or removing the battery NOTE: For additional information on using the battery, see Using battery power on page 44. Inserting the battery 1. Turn the computer upside down on a flat surface, with the battery bay toward you. 2. Align the battery (1) with the outer edge of
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    Removing the battery CAUTION: Removing a battery that is the sole power source for the computer can cause loss of information. To prevent loss of information, save your work and initiate Hibernation or shut down the computer through Windows before removing the battery. 1. Turn the computer upside
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    Shutting down the computer CAUTION: Unsaved information is lost when the computer shuts down. The Shut down command closes all open programs, including the operating system, and then turns off the display and computer. Shut down the computer under any of the following conditions: ● When you need to
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    Setting power options Initiating Sleep or Hibernation Microsoft® Windows® has two power-saving states, Sleep and Hibernation. The Rapid Start Technology (select models only) feature allows your computer to resume quickly from inactivity. Rapid Start Technology manages your power-saving options as
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    Initiating and exiting Sleep The system is set at the factory to initiate Sleep after a period of inactivity when running on battery power or on external power. Power settings and timeouts can be changed using Power Options in Windows® Control Panel. With the computer on, you can initiate Sleep in
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    Using the power meter The power meter is located in the notification area, at the far right of the taskbar. The power meter allows you to quickly access power settings and view the remaining battery charge. ● To display the percentage of remaining battery charge and the current power plan, move the
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    to create a user account password or change your current user account password, click Create or change your user account password, and then follow the onscreen instructions. If you do not need to create or change a user account password, go to step 5. 5. Click Save changes. Setting power options 43
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    ! To reduce potential safety issues, use only the battery provided with the computer, a replacement battery provided by HP, or a compatible battery purchased from HP. Computer battery life varies, depending on power management settings, programs running on the computer, display brightness, external
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    to the computer. NOTE: The computer must be connected to external power for Battery Check to work properly. 2. Select Start > Help and Support > Troubleshoot > Power, Thermal and Mechanical. 3. Click the Power tab, and then click Battery Check. Battery Check examines the battery and its cells to
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    Maximizing battery discharge time Battery discharge time varies depending on the features you use while on battery power. Maximum discharge time gradually decreases as the battery storage capacity naturally degrades. Tips for maximizing battery discharge time: ● Lower the brightness on the display.
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    ▲ Connect one of the following devices: ● AC adapter ● Optional docking or expansion device ● Optional power adapter purchased as an accessory from HP Resolving a low battery level when a charged battery is available 1. Turn off the computer or initiate Hibernation. 2. Replace the discharged battery
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    disposal. Replacing the battery In Windows 7, Battery Check in Help and Support notifies you to replace the battery when an internal cell is not battery is possibly covered by an HP warranty, instructions include a warranty ID. A message refers you to the HP Web site for more information about
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    For information on connecting to AC power, see the Setup Instructions poster provided in the computer box. External AC power is provided with the computer, a replacement AC adapter provided by HP, or a compatible AC adapter purchased from HP. Connect the computer to external AC power under any of
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    are secure. ● If the connections are secure and the power lights remain off, the AC adapter is not functioning and should be replaced. Contact customer support for information on obtaining a replacement AC power adapter. 50 Chapter 6 Power management
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    surface temperature of your computer at the optimum level of comfort. When HP CoolSense is off, the position of the computer is not detected and manually adjust the settings, select Start > All Programs > Intel > Intel Smart Connect Technology. For additional information and a list of supported
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    settings: ▲ Right-click on the desktop, and then select Configure Switchable Graphicsor graphic configurations as follows: ● Fixed scheme (manual or triggered by AC/DC power transitions)-Allows directx. NOTE: Dual graphics systems only support automatic selection based on power requirements,
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    are often used with digital media-equipped cameras and PDAs as well as with other computers. To determine the digital card formats that are supported on your computer, see Front on page 8. Inserting a digital card CAUTION: To reduce the risk of damage to the digital card connectors, use minimal
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    with the digital card. 2. Click the remove hardware icon in the notification area, at the far right of the taskbar. Then follow the on-screen instructions. 3. Press in on the card (1), and then remove it from the slot (2). NOTE: If the card does not eject, pull the card out of the
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    , drive, printer, scanner, or hub. Some USB devices may require additional support software, which is usually included with the device. For more information about device-specific software, see the manufacturer's instructions. These instructions may be provided with the software, on disc, or on the
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    . 3. Remove the device. Using optional external devices NOTE: For more information about required software and drivers, or to learn which computer port to use, see the manufacturer's instructions. To connect an external device to the computer: CAUTION: To reduce the risk of damage to the equipment
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    8 Drives Handling drives CAUTION: Drives are fragile computer components that must be handled with care. see the following cautions before handling drives. Additional cautions are included with the procedures to which they apply. Observe these precautions: ● Before you move a computer that is
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    you do not need access to your computer. HP recommends defragmenting your hard drive at least once a a monthly schedule, but you can defragment your computer manually at any time. To run Disk Defragmenter: 1. settings. see Help and Support for more information. For instructions. 58 Chapter 8 Drives
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    change in status, you need to enable the notification area icon. To enable the notification area icon: 1. Select Start > Control Panel > Hardware and Sound > HP 3D DriveGuard. NOTE: If prompted by User Account Control, click Yes. 2. On the Icon in System Tray row, click Show. 3. Click OK. Using hard
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    software can be enabled or disabled by an Administrator. NOTE: Depending on your user privileges, you may be unable to enable or disable HP 3D DriveGuard. Privileges for non-Administrator users can be changed by members of an Administrator group. To open the software and change settings, follow
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    (1) on the memory module compartment cover. 7. Slide the memory module compartment cover backwards (2), and then remove the cover (3). 8. Loosen the screw (1) on the hard drive service door. Adding or replacing a hard drive 61
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    9. Remove the hard drive service door (2). 10. Remove the 3 screws securing the hard drive (1) , and then pull the hard drive tab (2) to lift the hard drive out of the hard drive bay. 11. Disconnect the hard drive cable (3), and remove the hard drive. 62 Chapter 8 Drives
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    insert the hard drive into the hard drive bay (2). 2. Tighten the 3 hard drive screws to secure the drive (3). 3. Align the tabs (1) on the hard drive service door with the notches on the computer. 4. Close the hard drive
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    5. Tighten the screw (3) on the hard drive service door. 6. Align the tabs (1) on the memory module compartment cover with the notches on the computer. 7. Slide the cover forward(2). 8. Tighten the screw (3) on the
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    Using optical drives Optical drives include the following: ● CD ● DVD ● Blu-ray (BD) Identifying the installed optical drive ▲ Select Start > Computer. A list of all drives installed in your computer, including your optical drive, is displayed. Inserting an optical disc 1. Turn on the computer. 2.
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    Removing an optical disc There are 2 ways to remove a disc, depending on whether the disc tray opens normally or not. When the disc tray opens normally 1. Press the release button (1) on the drive bezel to release the disc tray, and then gently pull out the tray (2) until it stops. 2. Remove the
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    When the disc tray fails to open normally 1. Insert the end of a paper clip (1) into the release access in the front bezel of the drive. 2. Press in gently on the paper clip until the tray is released, and then pull out the tray (2) until it stops. 3. Remove the disc (3) from the tray by gently
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    Sharing optical drives Although your computer may not have an integrated optical drive, you can access software and data, and install applications, by sharing an optical drive connected to another computer in your network. Sharing drives is a feature of the Windows operating system that allows a
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    9 Memory modules Adding or replacing memory modules The computer has two memory module slots. The capacity of the computer can be upgraded by adding a memory module to the vacant expansion memory module slot or by upgrading the existing memory module in the primary memory module slot. WARNING! To
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    5. Slide the cover backwards (2), and then remove the cover (3). 6. If you are replacing a memory module, remove the existing memory module: a. Pull away the retention clips (1) on each side of the memory module. The memory module tilts up. 70 Chapter 9 Memory modules
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    b. Grasp the edge of the memory module (2), and then gently pull the memory module out of the memory module slot. CAUTION: To prevent damage to the memory module, hold the memory module by the edges only. Do not touch the components on the memory module. To protect a memory module after removal,
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    c. Gently press the memory module (3) down, applying pressure to both the left and right edges of the module, until the retention clips snap into place. CAUTION: To prevent damage to the memory module, be sure that you do not bend the module. 8. Align the tabs (1) on the memory module compartment
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    11. Replace the battery. 12. Reconnect external power and external devices. 13. Turn on the computer. Adding or replacing memory modules 73
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    essential for protecting the confidentiality, integrity, and availability of your information. Standard security solutions provided by the Windows® operating system, HP applications, the non-Windows Setup Utility (BIOS), and other third-party software can help protect your computer from a variety of
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    Control Panel, HP Security Assistant allows HP and Windows updates ● Set up the HP Security Assistant, select Start > All Programs > Security and Protection > HP be set in Windows or in the HP Setup Utility (BIOS) that is preinstalled send your computer for service, back up your files
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    for Startup Menu" message is displayed in the lower-left corner of the screen, press esc. 2. Use the arrow keys and follow the on-screen instructions. When the Startup Menu is displayed, press f10. 3. Use the arrow keys to select Security, and then follow the on-screen
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    For instructions, see the fingerprint reader software Help. After you register your computer, you can set up a single sign-on service that allows register one or more fingerprints: 1. Select Start > Security and Protection > HP SimplePass. 2. Have you found your fingerprint sensor?-Click Yes. 3. Are
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    and in most cases, repair any damage they have caused. For more information about computer viruses, type viruses in the Search box in Help and Support. Using firewall software Firewalls are designed to prevent unauthorized access to a system or network. A firewall can be software you install on your
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    link in Help and Support. Installing HP and third-party software updates HP recommends that you regularly update the software and drivers that were originally provide software updates to their products to correct security problems and improve functionality of the software. Securing your wireless
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    Backing up your software applications and information Regularly back up your software applications and information to protect them from being permanently lost or damaged through a virus attack or a software or hardware failure. For more information, see "Backup and recovery." Using an optional
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    if ever needed. This chapter provides information on the following topics: ● Creating a set of recovery discs or a recovery flash drive (HP Recovery Manager software feature) ● Performing a system restore (from the partition, recovery discs, or a recovery flash drive) ● Backing up your information
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    Software not provided with this computer must be reinstalled manually. Creating restore media HP recommends that you create either a set of recovery > Security and Protection > HP Recovery Manager > HP Recovery Media Creation. 2. Follow the on-screen instructions. 82 Chapter 11 Backup and recovery
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    ● You can restore only the system that you have previously backed up. HP recommends that you use HP Recovery Manager to create either a set of recovery discs or a recovery 2. Click System Recovery in the HP Recovery Manager window. 3. Follow the on-screen instructions. Performing a system recovery 83
  • HP Pavilion g4-2000 | User Guide HP Notebook - Windows 7 - Page 94
    the computer. NOTE: If the computer does not automatically restart in the HP Recovery Manager, the computer boot order needs to be changed. 3. Press f9 the optical drive or the flash drive. 5. Follow the on-screen instructions. Changing the computer boot order To change the boot order for recovery
  • HP Pavilion g4-2000 | User Guide HP Notebook - Windows 7 - Page 95
    : To copy only the active window, press alt+prt sc. To copy the entire screen, press prt sc. 3. Open a word-processing document, and then select Edit > Paste. The screen image is added to the document. 4. Save and print the document. Backing up and recovering your information 85
  • HP Pavilion g4-2000 | User Guide HP Notebook - Windows 7 - Page 96
    Panel > System and Security > Backup and Restore. 2. Follow the on-screen instructions to schedule and create a backup. NOTE: Windows® includes the User Account , running utilities, or changing Windows settings. see Help and Support for more information. Using Windows system restore points A system
  • HP Pavilion g4-2000 | User Guide HP Notebook - Windows 7 - Page 97
    Security > System. 2. In the left pane, click System Protection. 3. Click the System Protection tab. 4. Click Create, and then follow the on-screen instructions. Restore to a previous date and time To revert to a restore point (created at a previous date and time), when the computer was functioning
  • HP Pavilion g4-2000 | User Guide HP Notebook - Windows 7 - Page 98
    12 Setup Utility (BIOS) and System Diagnostics Using Setup Utility (BIOS) Setup Utility, or Basic Input/Output System (BIOS), controls communication between all the input and output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Setup Utility (BIOS) includes
  • HP Pavilion g4-2000 | User Guide HP Notebook - Windows 7 - Page 99
    down arrow key. ● To close open dialog boxes and return to the main Setup Utility (BIOS) screen, press esc, and then follow the on-screen instructions. 2. Press f10 to enter Setup Utility (BIOS). To exit Setup Utility (BIOS) menus, choose one of the following methods: ● To exit Setup Utility (BIOS
  • HP Pavilion g4-2000 | User Guide HP Notebook - Windows 7 - Page 100
    (BIOS). 3. Use the arrow keys to select Exit > Load Setup Defaults. Press enter. 4. Follow the on-screen instructions. 5. To save your changes and exit, press f10, and then follow the on-screen instructions. - or - Use the arrow keys to select Exit > Exit Saving Changes, and then press enter. Your
  • HP Pavilion g4-2000 | User Guide HP Notebook - Windows 7 - Page 101
    the BIOS may be available on the HP Web site. Most BIOS updates on the HP Web site are packaged in compressed files called SoftPaqs. Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file. Determining the BIOS version To
  • HP Pavilion g4-2000 | User Guide HP Notebook - Windows 7 - Page 102
    or Hibernation. Do not insert, remove, connect, or disconnect any device, cable, or cord. 1. Select Start > Help and Support > Maintain. 2. Click Refresh. 3. Follow the on-screen instructions to identify your computer and access the BIOS update you want to download. 4. At the download area, follow
  • HP Pavilion g4-2000 | User Guide HP Notebook - Windows 7 - Page 103
    test repeats the start-up test and checks for intermittent problems that the start-up test does not detect. ● the battery fails the test, contact customer support to report the issue and purchase a replacement follow the on-screen instructions. NOTE: If you need to stop a diagnostics test while
  • HP Pavilion g4-2000 | User Guide HP Notebook - Windows 7 - Page 104
    A Troubleshooting and support Troubleshooting The computer is unable to start up If the computer is providing adequate power. NOTE: Use only the AC adapter provided with the computer or one approved by HP for this computer. ● If the computer is running on battery power or is plugged into an external
  • HP Pavilion g4-2000 | User Guide HP Notebook - Windows 7 - Page 105
    's instructions. ● Be sure that all device connections are secure. ● Be sure that the device is receiving electrical power. ● Be sure that the device, especially if it is older, is compatible with the operating system. ● Be sure that the correct drivers are installed and updated. Troubleshooting 95
  • HP Pavilion g4-2000 | User Guide HP Notebook - Windows 7 - Page 106
    on wireless technology, see the relevant help topics and Web site links in Help and Support. NOTE: For information on activating mobile broadband service (select models only), see the mobile network operator information included with your computer. 96 Appendix A Troubleshooting and support
  • HP Pavilion g4-2000 | User Guide HP Notebook - Windows 7 - Page 107
    tray is not fully accessible, tilt the disc carefully as you remove it. 4. Close the disc tray, and then place the disc in a protective case. Troubleshooting 97
  • HP Pavilion g4-2000 | User Guide HP Notebook - Windows 7 - Page 108
    any required drivers ● Click Properties to verify that the device is working properly ◦ The Properties window provides details about the device to help you troubleshoot issues ◦ Click the Driver tab to update, disable, or uninstall drivers for this device 98 Appendix A Troubleshooting and support
  • HP Pavilion g4-2000 | User Guide HP Notebook - Windows 7 - Page 109
    resources and results in better playback performance. ◦ Change desktop color properties. Because the human eye cannot easily tell the -bit color by: 1. Right-clicking on a blank area of the computer desktop, and selecting Screen resolution. 2. Selecting Advanced Settings > Monitor tab. 3. Selecting
  • HP Pavilion g4-2000 | User Guide HP Notebook - Windows 7 - Page 110
    : ● Chat online with an HP technician. NOTE: When technical support chat is not available in a particular language, it is available in English. ● E-mail customer support. ● Find customer support worldwide telephone numbers. ● Locate an HP service center. 100 Appendix A Troubleshooting and support
  • HP Pavilion g4-2000 | User Guide HP Notebook - Windows 7 - Page 111
    B Cleaning your computer Cleaning the display Gently wipe the display using a soft, lint-free cloth moistened with an alcohol-free glass cleaner. Be sure that the display is dry before closing the display. Cleaning the sides and cover To clean and disinfect the sides and cover, use a soft microfiber
  • HP Pavilion g4-2000 | User Guide HP Notebook - Windows 7 - Page 112
    C Traveling with the computer For best results, follow these traveling and shipping tips: ● Prepare the computer for traveling or shipping: ◦ Back up your information. ◦ Remove all discs and all external media cards, such as digital cards. CAUTION: To reduce the risk of damage to the computer,
  • HP Pavilion g4-2000 | User Guide HP Notebook - Windows 7 - Page 113
    ● If the computer has a wireless device or an HP Mobile Broadband Module installed, such as an 802.11b/g device, a Global System for Mobile Communications (GSM) device, or a General Packet Radio Service (GPRS) device, the use of these devices may be restricted in some environments. Such restrictions
  • HP Pavilion g4-2000 | User Guide HP Notebook - Windows 7 - Page 114
    D Updating programs and drivers HP recommends that you update your programs and drivers on a regular basis to the latest versions. Go to http://www.hp.com/support to download the latest versions. You can also register to receive automatic update notifications when they become available. 104 Appendix
  • HP Pavilion g4-2000 | User Guide HP Notebook - Windows 7 - Page 115
    to a drive, or loss of information, observe these precautions: ● If removal or installation instructions direct you to unplug the computer, unplug it after being properly grounded and before removing a electricity or assistance with component removal or installation, contact customer support. 105
  • HP Pavilion g4-2000 | User Guide HP Notebook - Windows 7 - Page 116
    can be powered from a standalone DC power source, it should be powered only with an AC adapter or a DC power source supplied and approved by HP for use with this computer. The computer can operate on DC power within the following specifications. Input power Operating voltage and current Rating 18
  • HP Pavilion g4-2000 | User Guide HP Notebook - Windows 7 - Page 117
    Operating environment Factor Temperature Operating Nonoperating Relative humidity (noncondensing) Operating Nonoperating Maximum altitude (unpressurized) Operating Nonoperating Metric 5°C to 35°C -20°C to 60°C 10% to 90% 5% to 95% -15 m to 3,048 m -15 m to 12,192 m U.S. 41°F to 95°F -4°F to 140°F
  • HP Pavilion g4-2000 | User Guide HP Notebook - Windows 7 - Page 118
    power 44 battery release latch 12 battery temperature 48 battery, replacing 37 Beats Audio 7, 30, 33 BIOS determining version 91 downloading an update 92 PowerDVD 36 D DC plug of external HP power supply 106 digital card inserting 53 removing 54 supported formats 53 Digital Media Slot, identifying
  • HP Pavilion g4-2000 | User Guide HP Notebook - Windows 7 - Page 119
    10, 34 F f11 83 fingerprint reader light 5 firewall software 20, 78 fn key, identifying 7, 30 G graphics modes, switching 51 H hard drive external 56 HP 3D DriveGuard 59 installing 63 removing 61 hard drive bay, identifying 12 HDMI configuring audio 35 HDMI port, connecting 35 HDMI port, identifying
  • HP Pavilion g4-2000 | User Guide HP Notebook - Windows 7 - Page 120
    HP 3D DriveGuard 60 HP Connection Manager 17 software updates, installing 79 speakers, identifying 8 storing a battery 48 supported detection 98 software functioning abnormally 94 wireless network connection 96 troubleshooting and support 94 turning off the computer 39 turning wireless devices on or
  • HP Pavilion g4-2000 | User Guide HP Notebook - Windows 7 - Page 121
    using system restore 86 using the power meter 42 V vents, identifying 10, 12 VGA port, connecting 34 video 34 volume adjusting 32 buttons 32 keys 32 W Web browser button, identifying 6 webcam 34 webcam light, identifying 11 webcam, identifying 11 Windows applications key, identifying 7 Windows logo
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