HP Pavilion g6-2100 HP Pavilion g6 Notebook PC - Maintenance and Service Guide
HP Pavilion g6-2100 Manual
View all HP Pavilion g6-2100 manuals
Add to My Manuals
Save this manual to your list of manuals |
HP Pavilion g6-2100 manual content summary:
- HP Pavilion g6-2100 | HP Pavilion g6 Notebook PC - Maintenance and Service Guide - Page 1
HP Pavilion g6 Notebook PC Maintenance and Service Guide SUMMARY This guide is a troubleshooting reference used for maintaining and servicing the computer. It provides comprehensive information on identifying computer features, components, and spare parts; troubleshooting computer problems; and - HP Pavilion g6-2100 | HP Pavilion g6 Notebook PC - Maintenance and Service Guide - Page 2
to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors - HP Pavilion g6-2100 | HP Pavilion g6 Notebook PC - Maintenance and Service Guide - Page 3
or obstruct the computer air vents. Use the computer only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to contact the skin or - HP Pavilion g6-2100 | HP Pavilion g6 Notebook PC - Maintenance and Service Guide - Page 4
iv Safety warning notice - HP Pavilion g6-2100 | HP Pavilion g6 Notebook PC - Maintenance and Service Guide - Page 5
20 Sequential part number listing ...21 4 Removal and replacement procedures ...25 Preliminary replacement requirements 25 Tools required ...25 Service considerations ...25 Plastic parts ...25 Cables and connectors 25 Drive handling 26 Grounding guidelines ...26 Electrostatic discharge damage 26 - HP Pavilion g6-2100 | HP Pavilion g6 Notebook PC - Maintenance and Service Guide - Page 6
a hard drive without an operating system 38 Memory module ...39 WLAN module ...42 Keyboard ...44 Specifications ...76 Computer specifications ...76 39.6-cm (15.6-in) display specifications 77 Hard drive specifications ...78 DVD±RW and CD-RW SuperMulti Double-Layer Combo Drive specifications - HP Pavilion g6-2100 | HP Pavilion g6 Notebook PC - Maintenance and Service Guide - Page 7
Backup and Restore 87 Restore and recovery ...88 Restoring to a previous system restore point 88 Restoring specific files ...88 Restoring specific files using Windows Backup and Restore 88 Recovering the original system using HP Recovery Manager 88 What you need to know 88 Recovering using - HP Pavilion g6-2100 | HP Pavilion g6 Notebook PC - Maintenance and Service Guide - Page 8
viii - HP Pavilion g6-2100 | HP Pavilion g6 Notebook PC - Maintenance and Service Guide - Page 9
Graphics Panel Memory Hard drives Description HP Pavilion g6 Notebook PC 2nd memory (4096×2) (No support for 32 bit OS) ● 6144 MB total system memory (4096×1 + 2048×1) (No support for 32 bit OS) ● 4096 MB total system memory (4096×1 or 2048×2) ● 2048 MB total system memory (2048×1) Supports - HP Pavilion g6-2100 | HP Pavilion g6 Notebook PC - Maintenance and Service Guide - Page 10
by 24 frames per second), fixed angle (no tilt), with activity light and single digital microphone High-definition audio supports: Microsoft® Premium requirements with HP Altec Lansing speakers (2) SRS Premium Sound technology Integrated 10/100 network interface card (NIC) Integrated wireless local - HP Pavilion g6-2100 | HP Pavilion g6 Notebook PC - Maintenance and Service Guide - Page 11
Power requirements Security Description HP Multi-Format Digital Media Reader supports the following digital card formats: ● MultiMediaCard (MMC) ● Secure Digital (SD) Memory Card ● Secure Digital High Capacity (SDHC) Memory Card ● Secure Digital Extended Capacity (SDXC) Memory Card One half-size - HP Pavilion g6-2100 | HP Pavilion g6 Notebook PC - Maintenance and Service Guide - Page 12
Category Operating system Serviceability Description Preinstalled: ● Windows® 7 Professional (64 bit) ● Windows 7 Home Premium (64 bit) ● Windows 7 Home Basic (64 bit) ● FreeDOS End-user replaceable parts: ● AC adapter ● Battery (system) ● Memory module ● Hard drive ● Optical drive ● MiniCard - HP Pavilion g6-2100 | HP Pavilion g6 Notebook PC - Maintenance and Service Guide - Page 13
, refer to the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region. These notices are located in Help and Support. Display 5 - HP Pavilion g6-2100 | HP Pavilion g6 Notebook PC - Maintenance and Service Guide - Page 14
5 seconds to turn off the computer. To learn more about your power settings, select Start > Control Panel > System and Security > Power Options, or see the HP User Guide. Produce sound. 6 Chapter 2 External component identification - HP Pavilion g6-2100 | HP Pavilion g6 Notebook PC - Maintenance and Service Guide - Page 15
Keys Component (1) esc key (2) fn key (3) Windows logo key (4) Action keys (5) Windows applications key (6) num lock (7) Integrated numeric keypad Description Displays system information when pressed in combination with the fn key. Displays system information when pressed in - HP Pavilion g6-2100 | HP Pavilion g6 Notebook PC - Maintenance and Service Guide - Page 16
Lights Component (1) Power light (2) Caps lock light (3) Mute light (4) Wireless light (5) TouchPad light Description ● White: The computer is on. ● Blinking: The computer is in Sleep mode. ● Off: The computer is off or in Hibernation mode. White: Caps lock is on, which switches the keys - HP Pavilion g6-2100 | HP Pavilion g6 Notebook PC - Maintenance and Service Guide - Page 17
TouchPad Component (1) (2) TouchPad on/off button TouchPad light (3) TouchPad zone (4) Left TouchPad button (5) Right TouchPad button Description Turns the TouchPad on or off. ● Amber: The TouchPad is off. ● Off: The TouchPad is on. Moves the on-screen pointer and selects or activates items - HP Pavilion g6-2100 | HP Pavilion g6 Notebook PC - Maintenance and Service Guide - Page 18
, Safety and Environmental Notices. NOTE: When a device is connected to a headphone jack, the computer speakers are disabled. Supports the following digital card formats: ● Secure Digital (SD) Memory Card ● Secure Digital Extended Capacity (SDxC) Memory Card ● Secure Digital High Capacity (SDHC - HP Pavilion g6-2100 | HP Pavilion g6 Notebook PC - Maintenance and Service Guide - Page 19
. Hibernation is an energy-saving mode that uses the least amount of power. ● Blinking white: The hard drive is being accessed. ● Amber: HP 3D DriveGuard has temporarily parked the hard drive. Connects an optional USB 2.0 compatible device. ● White: The AC adapter is connected and the battery - HP Pavilion g6-2100 | HP Pavilion g6 Notebook PC - Maintenance and Service Guide - Page 20
release latch (3) Vents (5) (4) Service door Description Holds the battery. the keyboard, optical drive, hard drive, wireless module, and memory modules. CAUTION: To prevent an unresponsive system, replace the support through Help and Support. 12 Chapter 2 External component - HP Pavilion g6-2100 | HP Pavilion g6 Notebook PC - Maintenance and Service Guide - Page 21
provides specific information about the product's hardware components. The product number helps a service technician to determine what components and parts are needed. The duration of the warranty period for the computer. An alphanumeric identifier used to locate documents, drivers, and support for - HP Pavilion g6-2100 | HP Pavilion g6 Notebook PC - Maintenance and Service Guide - Page 22
Computer major components 14 Chapter 3 Illustrated parts catalog - HP Pavilion g6-2100 | HP Pavilion g6 Notebook PC - Maintenance and Service Guide - Page 23
Item (1) (2) (3) Description 39.6-cm (15.6-in) High Definition (HD), LED, BrightView (1366×768) display assembly: NOTE: For more information on the display assembly internal component spare part information, see Display assembly components on page 18. Keyboard (includes keyboard cable): ● For use - HP Pavilion g6-2100 | HP Pavilion g6 Notebook PC - Maintenance and Service Guide - Page 24
with UMA video memory ● For use only with computer models equipped with 1024 MB of dedicated discrete video memory ● For use 001 680550-001 680551-001 682744-001 683547-001 682742-001 593553-001 593554-001 681805-001 Supports the following 9.5 mm, 6.35 cm (2.5 in) SATA hard drives: ● 1 TB, - HP Pavilion g6-2100 | HP Pavilion g6 Notebook PC - Maintenance and Service Guide - Page 25
GB, 7200 rpm 641672-001 ● 320 GB, 5400 rpm 622643-001 Supports the following 7.0 mm, 6.35 cm (2.5 in) SATA hard drives: and hard drive bracket and screws) 682745-001 Memory modules (1066 MHz, DDR3): ● 4 GB SuperMulti Double-Layer Drive 681815-001 Service Door (included in Plastics kit) - HP Pavilion g6-2100 | HP Pavilion g6 Notebook PC - Maintenance and Service Guide - Page 26
Display assembly components Item (1) (2) (3) (4) (5) (6) (7) (8) Description Display bezel Webcam/microphone module Display hinge kit (includes left and right display hinges and brackets) 39.6 cm (15.6-in) high-definition, BrightView LED display panel Wireless antenna (includes wireless antenna - HP Pavilion g6-2100 | HP Pavilion g6 Notebook PC - Maintenance and Service Guide - Page 27
±RW and CD-RW Super Multi Double-Layer Combo Drive ● Optical drive cable Hard drive Supports the following 9.50 mm, 6.35 cm (2.50 in) SATA hard drives: ● 1 rpm ● 500 GB, 5400 rpm ● 320 GB, 7200 rpm ● 320 GB, 5400 rpm Supports the following 7.00 mm, 6.35 cm (2.50 in) SATA hard drives: ● 320 GB, 7200 - HP Pavilion g6-2100 | HP Pavilion g6 Notebook PC - Maintenance and Service Guide - Page 28
memory only) 609940-001 ● 65 W HP Smart AC adapter with PFC (for computer models equipped with a graphics subsystem with UMA memory only) 609939-001 ● 90 W HP use in Israel 490371-BB1 ● For use in India 490371-D61 Thermal pad 680571-001 Display screw kit 681819-001 Screw kit 681820- - HP Pavilion g6-2100 | HP Pavilion g6 Notebook PC - Maintenance and Service Guide - Page 29
in Israel 490371-D61 Power cord, AC, 3 wire, black, 1.83 m for use in India 593553-001 Battery, 6-cell, 2.20 Ah, 47 Wh 593554-001 Battery, 6-cell, 2.55 includes mounting adhesive) 641369-001 4 GB (PC3, 12800, 1600 MHz) memory module 641672-001 320 GB, 7200 rpm hard drive 645193-001 320 GB - HP Pavilion g6-2100 | HP Pavilion g6 Notebook PC - Maintenance and Service Guide - Page 30
-001 Fan 680563-001 Rubber Kit (includes rubber feet) 680568-001 System board for use only with computer models equipped with UMA video memory (includes replacement thermal material) 680569-001 System board for use only with computer models equipped with a graphics subsystem with 1024 MB of - HP Pavilion g6-2100 | HP Pavilion g6 Notebook PC - Maintenance and Service Guide - Page 31
transceivers and cable) Blu-ray ROM DVD±R/RW Super Multi Double-Layer Drive DVD±RW and CD-RW Super Multi Double-Layer Combo Drive Service Door (included in Plastics kit) 39.6 cm (15.6-in) high-definition, BrightView LED display panel Display screw kit Screw kit Speaker assembly (includes cable - HP Pavilion g6-2100 | HP Pavilion g6 Notebook PC - Maintenance and Service Guide - Page 32
Spare part number Description 681825-001 Top cover for use in Sparkling Black computer models 682742-001 Optical drive cable 682744-001 Power connector 682745-001 Hard drive hardware kit (includes hard drive cable, hard drive bumpers, and hard drive bracket and screws) 683547-001 USB board - HP Pavilion g6-2100 | HP Pavilion g6 Notebook PC - Maintenance and Service Guide - Page 33
plastic parts. Use care when handling the plastic parts. Apply pressure only at the points designated in the maintenance instructions. Cables and connectors CAUTION: When servicing the computer, be sure that cables are placed in their proper locations during the reassembly process. Improper cable - HP Pavilion g6-2100 | HP Pavilion g6 Notebook PC - Maintenance and Service Guide - Page 34
Drive handling CAUTION: Drives are fragile components that must be handled with care. To prevent damage to the computer, damage to a drive, or loss of information, observe these precautions: Before removing or inserting a hard drive, shut down the computer. If you are unsure whether the computer is - HP Pavilion g6-2100 | HP Pavilion g6 Notebook PC - Maintenance and Service Guide - Page 35
Event Walking across carpet Walking across vinyl floor Motions of bench worker Removing DIPS from plastic tube Removing DIPS from vinyl tray Removing DIPS from Styrofoam Removing bubble pack from PCB Packing PCBs in foam-lined box Typical electrostatic voltage levels Relative humidity 10% 40% - HP Pavilion g6-2100 | HP Pavilion g6 Notebook PC - Maintenance and Service Guide - Page 36
. ● Use a wrist strap connected to a properly grounded work surface and use properly grounded tools and equipment. ● Use conductive field service tools, such as cutters, screwdrivers, and vacuums. ● When fixtures must directly contact dissipative surfaces, use fixtures made only of staticsafe - HP Pavilion g6-2100 | HP Pavilion g6 Notebook PC - Maintenance and Service Guide - Page 37
This chapter provides removal and replacement procedures. There are as many as 63 screws that must be removed, replaced, or loosened when servicing the computer. Make special note of each screw and screw lock size and location during removal and replacement. Component replacement procedures 29 - HP Pavilion g6-2100 | HP Pavilion g6 Notebook PC - Maintenance and Service Guide - Page 38
components. The part number helps a service technician to determine what components and parts are needed. This number describes the duration of the warranty period for the computer. This is the alphanumeric identifier needed to locate documents, drivers, and support for the computer. Spare part - HP Pavilion g6-2100 | HP Pavilion g6 Notebook PC - Maintenance and Service Guide - Page 39
The computer feet are adhesive-backed rubber pads. There are 4 rubber feet that attach to the base enclosure in the locations illustrated below. Component replacement procedures 31 - HP Pavilion g6-2100 | HP Pavilion g6 Notebook PC - Maintenance and Service Guide - Page 40
Battery Description 6-cell, 55-Whr, 2.55-Ah Li-ion battery 6-cell, 47-Whr, 2.20-Ah Li-ion battery Spare part number 593554-001 593553-001 Before disassembling the computer, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the - HP Pavilion g6-2100 | HP Pavilion g6 Notebook PC - Maintenance and Service Guide - Page 41
then unplugging the AC adapter from the computer. 4. Remove the battery (see Battery on page 32). Remove the service door: 1. Using a small Phillips screwdriver, loosen the service door capture screw (1). 2. Slide the service door (2) forward slightly and lift the front right corner (3) to tilt the - HP Pavilion g6-2100 | HP Pavilion g6 Notebook PC - Maintenance and Service Guide - Page 42
the AC outlet and then unplugging the AC adapter from the computer. 4. Remove the battery (see Battery on page 32). 5. Remove the service door (see Service door on page 33). Remove the optical drive: 1. Using a small Phillips screwdriver, remove the PM 2.5 x 6.5 screw (1) that secures the ODD to the - HP Pavilion g6-2100 | HP Pavilion g6 Notebook PC - Maintenance and Service Guide - Page 43
3. Pull the ODD (3) out from the front until the ODD is completely removed from the computer. 4. Remove the 2 PM 2.0 x 3.0 screws (1) that secure the ODD bracket to the ODD and then remove the bracket (2) from the ODD. 5. Insert a straightened paper clip (1) into the release access opening in the - HP Pavilion g6-2100 | HP Pavilion g6 Notebook PC - Maintenance and Service Guide - Page 44
include the hard drive cable, hard drive bumpers, or hard drive bracket and screws. Description Supports the following 9.50 mm, 6.35 cm (2.50 in) SATA hard drives: 1 TB 7200 rpm 500 GB, 5400 rpm 320 GB, 7200 rpm 320 GB, 5400 rpm Supports the following 7.00 mm, 6.35 cm (2.50 in) SATA hard drives: 320 - HP Pavilion g6-2100 | HP Pavilion g6 Notebook PC - Maintenance and Service Guide - Page 45
from the AC outlet and then unplugging the AC adapter from the computer. 4. Remove the battery (see Battery on page 32). 5. Remove the service door (see Service door on page 33). Remove the hard drive: 1. Disconnect the hard drive cable (1) from the computer. 2. Lift the hard drive (2) to remove - HP Pavilion g6-2100 | HP Pavilion g6 Notebook PC - Maintenance and Service Guide - Page 46
to reinstall it using the system recovery discs. To install the operating system, refer to the instructions included with your system recovery discs or that are available from the support site (http://www.hp.com/go/contactHP). IMPORTANT: Do not turn off the computer during the initial setup process - HP Pavilion g6-2100 | HP Pavilion g6 Notebook PC - Maintenance and Service Guide - Page 47
the battery (see Battery on page 32). 5. Remove the service door (see Service door on page 33). To add or replace a memory module: 1. Spread the retaining clips (1) on each side of the memory module slot to release the memory module. (The memory module tilts up.) Component replacement procedures 39 - HP Pavilion g6-2100 | HP Pavilion g6 Notebook PC - Maintenance and Service Guide - Page 48
it away from the slot at an angle. CAUTION: To prevent damage to the memory module, hold the memory module by the edges only. Do not touch the components on the memory module. CAUTION: To protect a memory module after removal, place it in an electrostatic-safe container. 3. Align the notched edge - HP Pavilion g6-2100 | HP Pavilion g6 Notebook PC - Maintenance and Service Guide - Page 49
5. Gently press the memory module (3) down, applying pressure to both the left and right edges of the module, until the retention clips snap into place. Component replacement procedures 41 - HP Pavilion g6-2100 | HP Pavilion g6 Notebook PC - Maintenance and Service Guide - Page 50
remove the module to restore device functionality, and then contact technical support. Before removing the WLAN module, follow these steps: 1. Shut Remove the battery (see Battery on page 32). 5. Remove the service door (see Service door on page 33). Remove the WLAN module: 1. Disconnect the WLAN - HP Pavilion g6-2100 | HP Pavilion g6 Notebook PC - Maintenance and Service Guide - Page 51
3. Remove the WLAN module by pulling the module away from the slot at an angle (3). NOTE: The WLAN module is designed with a notch to prevent incorrect installation into the WLAN module socket. Reverse this procedure to install the WLAN module. Component replacement procedures 43 - HP Pavilion g6-2100 | HP Pavilion g6 Notebook PC - Maintenance and Service Guide - Page 52
Keyboard NOTE: The keyboard spare part kit includes a keyboard cable. Description Keyboard, Black ● For use in the United States, Black ● For use in the United Kingdom, Black ● For use in Germany, Black ● For use in France, Black ● For use in Italy, Black ● For use in Spain, Black ● For use in - HP Pavilion g6-2100 | HP Pavilion g6 Notebook PC - Maintenance and Service Guide - Page 53
from the AC outlet and then unplugging the AC adapter from the computer. 4. Remove the battery (see Battery on page 32). 5. Remove the service door (see Service door on page 33). 6. Remove the hard drive (see Hard drive on page 36) Remove the keyboard: 1. Remove the PM 2.5 × 6.5 screw that secures - HP Pavilion g6-2100 | HP Pavilion g6 Notebook PC - Maintenance and Service Guide - Page 54
4. Using a thin, non-conductive tool, press on the back of the keyboard through the release access hole until the keyboard disengages from the computer. 5. Turn the computer right-side up with the front toward you. 6. Lift the rear edge of the keyboard (1), and then swing the keyboard (2) up and - HP Pavilion g6-2100 | HP Pavilion g6 Notebook PC - Maintenance and Service Guide - Page 55
7. Release the zero insertion force (ZIF) connector (1) to which the keyboard cable is attached, and then disconnect the keyboard cable (2) from the system board. 8. Remove the keyboard. Reverse this procedure to install the keyboard. Component replacement procedures 47 - HP Pavilion g6-2100 | HP Pavilion g6 Notebook PC - Maintenance and Service Guide - Page 56
cord from the AC outlet and then unplugging the AC adapter from the computer. 4. Remove the battery (see Battery on page 32). 5. Remove the service door (see Service door on page 33). 6. Remove the optical drive (see Optical drive on page 34). 7. Remove the hard drive (see Hard drive on page 36 - HP Pavilion g6-2100 | HP Pavilion g6 Notebook PC - Maintenance and Service Guide - Page 57
Remove the top cover: 1. Disconnect these cables from the system board: (1) Power button board ZIF cable (2) Speaker cable (3) TouchPad button board ZIF cable 2. Remove the following screws under the keyboard: (1) Five PM 2.5 x 4.0 (2) One PM 2.5 x 6.5 NOTE: This screw (2) also secures the speaker - HP Pavilion g6-2100 | HP Pavilion g6 Notebook PC - Maintenance and Service Guide - Page 58
5. Remove the following Nine PM 2.5 x 6.5 screws that secure the top cover to the computer. 6. Turn the computer right-side up, with the front toward you. 7. Open the computer. 8. Lift the front edge of the top cover (1) until the left and right sides disengage from the base enclosure. 9. Remove the - HP Pavilion g6-2100 | HP Pavilion g6 Notebook PC - Maintenance and Service Guide - Page 59
cord from the AC outlet and then unplugging the AC adapter from the computer. 4. Remove the battery (see Battery on page 32). 5. Remove the service door (see Service door on page 33). 6. Remove the optical drive (see Optical drive on page 34). 7. Remove the hard drive (see Hard drive on page 36 - HP Pavilion g6-2100 | HP Pavilion g6 Notebook PC - Maintenance and Service Guide - Page 60
cord from the AC outlet and then unplugging the AC adapter from the computer. 4. Remove the battery (see Battery on page 32). 5. Remove the service door (see Service door on page 33). 6. Remove the optical drive (see Optical drive on page 34). 7. Remove the hard drive (see Hard drive on page 36 - HP Pavilion g6-2100 | HP Pavilion g6 Notebook PC - Maintenance and Service Guide - Page 61
Remove the power button board: 1. Turn the top cover upside down, with the front toward you. NOTE: The power button board is secured by a screw that was previously removed when releasing the speaker. 2. Release the tape securing the power button board cable and remove the power button board and - HP Pavilion g6-2100 | HP Pavilion g6 Notebook PC - Maintenance and Service Guide - Page 62
cord from the AC outlet and then unplugging the AC adapter from the computer. 4. Remove the battery (see Battery on page 32). 5. Remove the service door (see Service door on page 33). 6. Remove the optical drive (see Optical drive on page 34). 7. Remove the hard drive (see Hard drive on page 36 - HP Pavilion g6-2100 | HP Pavilion g6 Notebook PC - Maintenance and Service Guide - Page 63
5. Lift the TouchPad button board (4) slightly to perform the next step. 6. Carefully invert the TouchPad button board (1). 7. Release the ZIF connector to which the TouchPad LED board cable is connected, and then disconnect the TouchPad LED board cable (2) from the TouchPad button board. 8. Lift - HP Pavilion g6-2100 | HP Pavilion g6 Notebook PC - Maintenance and Service Guide - Page 64
cord from the AC outlet and then unplugging the AC adapter from the computer. 4. Remove the battery (see Battery on page 32). 5. Remove the service door (see Service door on page 33). 6. Remove the optical drive (see Optical drive on page 34). 7. Remove the hard drive (see Hard drive on page 36 - HP Pavilion g6-2100 | HP Pavilion g6 Notebook PC - Maintenance and Service Guide - Page 65
cord from the AC outlet and then unplugging the AC adapter from the computer. 4. Remove the battery (see Battery on page 32). 5. Remove the service door (see Service door on page 33). 6. Remove the optical drive (see Optical drive on page 34). 7. Remove the hard drive (see Hard drive on page 36 - HP Pavilion g6-2100 | HP Pavilion g6 Notebook PC - Maintenance and Service Guide - Page 66
: It may be necessary to release the USB board ZIF cable to remove the wireless antenna cables. CAUTION: Support the display assembly when removing the following screws. Failure to support the display assembly can result in damage to the display assembly and other computer components. 3. Remove the - HP Pavilion g6-2100 | HP Pavilion g6 Notebook PC - Maintenance and Service Guide - Page 67
5. If it is necessary to replace the display bezel or any of the display assembly sub-components: a. Remove the plastic screw covers (1) and the two PM 2.5 × 3.5 screws (2) that secure the display bezel to the display assembly. b. Flex the inside edges of the top edge (1), the left and right sides - HP Pavilion g6-2100 | HP Pavilion g6 Notebook PC - Maintenance and Service Guide - Page 68
c. Remove the webcam/microphone module. 7. If it is necessary to replace the display panel: a. Remove the six PM 2.5 × 6.0 screws that secure the display panel to the display enclosure. 60 Chapter 4 Removal and replacement procedures - HP Pavilion g6-2100 | HP Pavilion g6 Notebook PC - Maintenance and Service Guide - Page 69
b. The hinge covers are held in place by two of the same screws as the display hinges. Using a small tool to pry, remove the hinge covers. c. Lift the top edge of the display enclosure, (1) and then swing it up and forward until it is perpendicular to the display panel. d. Release the adhesive strip - HP Pavilion g6-2100 | HP Pavilion g6 Notebook PC - Maintenance and Service Guide - Page 70
8. If it is necessary to replace the display hinges: a. Remove the four PM 2.0 × 3.0 screws (1) that secure the display hinges to the display panel. b. Remove the display hinges (2). The display hinges include the display hinges and brackets 9. If it is necessary to replace the display panel cable: - HP Pavilion g6-2100 | HP Pavilion g6 Notebook PC - Maintenance and Service Guide - Page 71
cord from the AC outlet and then unplugging the AC adapter from the computer. 4. Remove the battery (see Battery on page 32). 5. Remove the service door (see Service door on page 33). 6. Remove the optical drive (see Optical drive on page 34). 7. Remove the hard drive (see Hard drive on page 36 - HP Pavilion g6-2100 | HP Pavilion g6 Notebook PC - Maintenance and Service Guide - Page 72
cord from the AC outlet and then unplugging the AC adapter from the computer. 4. Remove the battery (see Battery on page 32). 5. Remove the service door (see Service door on page 33). 6. Remove the optical drive (see Optical drive on page 34). 7. Remove the hard drive (see Hard drive on page 36 - HP Pavilion g6-2100 | HP Pavilion g6 Notebook PC - Maintenance and Service Guide - Page 73
cord from the AC outlet and then unplugging the AC adapter from the computer. 4. Remove the battery (see Battery on page 32). 5. Remove the service door (see Service door on page 33). 6. Remove the optical drive (see Optical drive on page 34). 7. Remove the hard drive (see Hard drive on page 36 - HP Pavilion g6-2100 | HP Pavilion g6 Notebook PC - Maintenance and Service Guide - Page 74
models equipped with HM76 UMA video memory For use only with computer models equipped with 2048 MB of dedicated discrete video memory For use only with computer models see Battery on page 32). 5. Remove the service door (see Service door on page 33). 66 Chapter 4 Removal and replacement procedures - HP Pavilion g6-2100 | HP Pavilion g6 Notebook PC - Maintenance and Service Guide - Page 75
replacing the system board, be sure that the following components are removed from the defective system board and installed on the replacement system board: ● Memory module (see Memory module on page 39) ● RTC battery (see RTC battery on page 69) ● Fan and heat sink (see Fan and heat sink on page 70 - HP Pavilion g6-2100 | HP Pavilion g6 Notebook PC - Maintenance and Service Guide - Page 76
4. Remove the system board (3) by sliding it up and to the right at an angle. Reverse this procedure to install the system board. 68 Chapter 4 Removal and replacement procedures - HP Pavilion g6-2100 | HP Pavilion g6 Notebook PC - Maintenance and Service Guide - Page 77
cord from the AC outlet and then unplugging the AC adapter from the computer. 4. Remove the battery (see Battery on page 32). 5. Remove the service door (see Service door on page 33). 6. Remove the optical drive (see Optical drive on page 34). 7. Remove the hard drive (see Hard drive on page 36 - HP Pavilion g6-2100 | HP Pavilion g6 Notebook PC - Maintenance and Service Guide - Page 78
with UMA video memory Heat sink for use only with computer models equipped with Discrete video memory Spare part number 680551 computer. 4. Remove the battery (see Battery on page 32). 5. Remove the service door (see Service door on page 33). 6. Remove the optical drive (see Optical drive on page - HP Pavilion g6-2100 | HP Pavilion g6 Notebook PC - Maintenance and Service Guide - Page 79
the base enclosure, heat sink, processor, and system board spare part kits. ● Thermal paste is used on the processor (1) and the heat sink section (2) that services it ● A thermal pad is used on the graphics subsystem chip (3) and the heat sink section (4) that - HP Pavilion g6-2100 | HP Pavilion g6 Notebook PC - Maintenance and Service Guide - Page 80
1. If it is necessary to replace the fan, turn the fan and heat sink upside down with the fan toward you. 2. Remove the two PM 1.5 × 2.5 screws (1) that secure the fan to the heat sink and remove the two clips that secure the fan to the heat sink. 3. Remove the heat sink (2) from the fan. Reverse - HP Pavilion g6-2100 | HP Pavilion g6 Notebook PC - Maintenance and Service Guide - Page 81
cord from the AC outlet and then unplugging the AC adapter from the computer. 4. Remove the battery (see Battery on page 32). 5. Remove the service door (see Service door on page 33). 6. Remove the optical drive (see Optical drive on page 34). 7. Remove the hard drive (see Hard drive on page 36 - HP Pavilion g6-2100 | HP Pavilion g6 Notebook PC - Maintenance and Service Guide - Page 82
2. Remove the PCH heat sink by lifting straight up (2). NOTE: Due to the adhesive quality of the thermal material located between the heat sink and system board components, it may be necessary to move the heat sink from side to side to detach it. NOTE: The thermal material must be thoroughly - HP Pavilion g6-2100 | HP Pavilion g6 Notebook PC - Maintenance and Service Guide - Page 83
(see Battery on page 32). 5. Remove the service door (see Service door on page 33). 6. Remove the optical drive Fan and heat sink on page 70). Remove the processor: 1. Use a flat-bladed screw driver (1) to turn the processor locking screw one-half turn counterclockwise, until you hear a click. - HP Pavilion g6-2100 | HP Pavilion g6 Notebook PC - Maintenance and Service Guide - Page 84
5 Specifications Computer specifications Dimensions Depth Width Height (front to rear) Weight (lowest weight configuration) Input power Operating voltage Operating current limits for plastic surfaces. The computer operates well within this range of temperatures. 76 Chapter 5 Specifications - HP Pavilion g6-2100 | HP Pavilion g6 Notebook PC - Maintenance and Service Guide - Page 85
39.6-cm (15.6-in) display specifications Dimensions Height Width Diagonal Number of colors Contrast ratio Brightness Pixel resolution Pitch Format Configuration × 768 RGB vertical stripe LED 80 × 25 4.0 W ±40° horizontal, +120/-40° vertical (typical) 39.6-cm (15.6-in) display specifications 77 - HP Pavilion g6-2100 | HP Pavilion g6 Notebook PC - Maintenance and Service Guide - Page 86
storage capacity When referring to hard drive storage capacity: ● 1 TB = 1 trillion bytes ● 1 GB = 1 billion bytes Actual accessible capacity is less. Actual drive specifications may differ slightly. NOTE: Certain restrictions and exclusions apply. Contact technical support for details. 78 Chapter - HP Pavilion g6-2100 | HP Pavilion g6 Notebook PC - Maintenance and Service Guide - Page 87
DVD±RW and CD-RW SuperMulti Double-Layer Combo Drive specifications Applicable disc Read Write Random access time DVD CD Cache buffer Data transfer rate 24X CD-ROM 8X DVD-ROM 24X /sec 2,700 KB/sec 6,750 KB/sec Multiword DMA Mode DVD±RW and CD-RW SuperMulti Double-Layer Combo Drive specifications 79 - HP Pavilion g6-2100 | HP Pavilion g6 Notebook PC - Maintenance and Service Guide - Page 88
Blu-ray Disc ROM and DVD±R/RW SuperMulti DoubleLayer Drive specifications Applicable disc Read Write Random access time BD DVD CD Cache buffer Data transfer rate 24X CD-ROM 8X DVD-ROM sec 2,700 KB/sec 6,750 KB/sec 4,500 KB/sec 4,500 KB/sec 4,500 KB/sec Multiword DMA Mode 80 Chapter 5 Specifications - HP Pavilion g6-2100 | HP Pavilion g6 Notebook PC - Maintenance and Service Guide - Page 89
disk drives, display, keyboard, mouse, and printer). Setup Utility includes settings for the types and the amount of system and extended memory. CAUTION: Use extreme care when Because Setup Utility is not Windows based, it does not support the TouchPad. Navigation and selection are by keystroke. ● To - HP Pavilion g6-2100 | HP Pavilion g6 Notebook PC - Maintenance and Service Guide - Page 90
Displaying system information 1. Start Setup Utility. 2. Select the Main menu. System information such as the system time and date, and identification information about the computer is displayed. 3. To exit Setup Utility without changing any settings, use the arrow keys to select Exit > Exit - HP Pavilion g6-2100 | HP Pavilion g6 Notebook PC - Maintenance and Service Guide - Page 91
remove, connect, or disconnect any device, cable, or cord. 1. Access the page on the HP Web site that provides software for your computer: Select Start > Help and Support > Maintain. 2. Follow the on-screen instructions to identify your computer and access the BIOS update you want to download. 3. At - HP Pavilion g6-2100 | HP Pavilion g6 Notebook PC - Maintenance and Service Guide - Page 92
file that has an .exe extension (for example, filename.exe). The BIOS installation begins. 5. Complete the installation by following the on-screen instructions. NOTE: After a message on the screen reports a successful installation, you can delete the downloaded file from your hard drive. 84 Chapter - HP Pavilion g6-2100 | HP Pavilion g6 Notebook PC - Maintenance and Service Guide - Page 93
recovery tools carefully, and keep them in a safe place. ● HP Recovery Manager examines the computer and determines the required storage capacity for creating the recovery media. ● The creation process can take up to an hour or more. Do not interrupt the creation process. ● Store the recovery media - HP Pavilion g6-2100 | HP Pavilion g6 Notebook PC - Maintenance and Service Guide - Page 94
instructions to continue. To recover, see Recovering the original system using HP Recovery Manager on page 88 Creating system restore points A system restore point is a snapshot of certain hard drive contents saved by Windows System Restore at a specific , see Help and Support. Creating a system - HP Pavilion g6-2100 | HP Pavilion g6 Notebook PC - Maintenance and Service Guide - Page 95
backup. Depending on files sizes, it may take more than an hour. ● Verify the amount of free space on your backup storage device Security > Backup and Restore. 2. Follow the on-screen instructions to schedule and create a backup. NOTE: Windows includes Support for more information. Creating backups 87 - HP Pavilion g6-2100 | HP Pavilion g6 Notebook PC - Maintenance and Service Guide - Page 96
software fixes the problems. If uninstalling does not fix the problems, you can Click System Restore, and follow the on-screen instructions. Restoring specific files If files are accidentally deleted from the Support for more information. Recovering the original system using HP Recovery Manager HP - HP Pavilion g6-2100 | HP Pavilion g6 Notebook PC - Maintenance and Service Guide - Page 97
system from the HP website. ● The Minimized Image Recovery option is recommended for advanced users only. All hardwarerelated drivers and software are screen. 2. Click System Recovery in the HP Recovery Manager window. 3. Follow the on-screen instructions. Recovering using the recovery media 1. If - HP Pavilion g6-2100 | HP Pavilion g6 Notebook PC - Maintenance and Service Guide - Page 98
To change the boot order for a recovery flash drive: 1. Insert the flash drive into a USB port. 2. Restart the computer. 3. Press esc while the computer is restarting, and then press f9 for boot options. 4. Select the flash drive from the boot options window. 90 Chapter 7 Backing up, restoring, and - HP Pavilion g6-2100 | HP Pavilion g6 Notebook PC - Maintenance and Service Guide - Page 99
8 Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 V ac, or from 220 to 240 V ac. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment - HP Pavilion g6-2100 | HP Pavilion g6 Notebook PC - Maintenance and Service Guide - Page 100
Requirements for specific countries and regions Country/region Argentina Australia Austria Belgium Brazil Canada Chile Denmark Finland France Germany India Israel Italy Japan The Netherlands New Zealand Norway The People's Republic of China Saudi Arabia Singapore South Africa South Korea Sweden - HP Pavilion g6-2100 | HP Pavilion g6 Notebook PC - Maintenance and Service Guide - Page 101
flexible cord must be Type H05VV-F 3-conductor, 0.75 mm² or 1.00 mm2 conductor size, with plug BS 1363/A with BSI or ASTA marks. Requirements for specific countries and regions 93 - HP Pavilion g6-2100 | HP Pavilion g6 Notebook PC - Maintenance and Service Guide - Page 102
dispose of the battery in general household waste. Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the - HP Pavilion g6-2100 | HP Pavilion g6 Notebook PC - Maintenance and Service Guide - Page 103
side 10 lights 8 right side 11 speakers 6 TouchPad 9 computer feet locations 30 spare part number 30 computer specifications 76 connector, power 11 connectors, service considerations 25 D default settings, restoring 82 deleted files restoring 88 Digital media slot, identifying 10 display assembly - HP Pavilion g6-2100 | HP Pavilion g6 Notebook PC - Maintenance and Service Guide - Page 104
spare part numbers 16, 19, 36 specifications 78 Hard Drive Hardware Kit, spare 57 hinge cover spare part number 57 HP Recovery Manager 88 I integrated numeric keypad devices, spare part numbers 19 memory module product description 1 removal 73 plastic parts, service considerations 25 pointing device - HP Pavilion g6-2100 | HP Pavilion g6 Notebook PC - Maintenance and Service Guide - Page 105
memory module 1 operating system 4 optical drive 2 pointing devices 3 ports 3 power requirements 3 processors 1 product name 1 security 3 serviceability removal 51 spare part number 51 specifications Blu-ray Disc ROM and DVD drive 78 optical drive 79, 80 supported discs 85 system board removal 66 - HP Pavilion g6-2100 | HP Pavilion g6 Notebook PC - Maintenance and Service Guide - Page 106
Windows logo key, identifying 7 wireless antenna locations 5 removal 63 spare part number 18, 57 wireless light 8 wireless, product description 2 WLAN module removal 42 spare part numbers 17, 42 workstation guidelines 28 98 Index
HP Pavilion g6 Notebook PC
Maintenance and Service Guide
SUMMARY
This guide is a troubleshooting reference used for maintaining and servicing the computer. It provides
comprehensive information on identifying computer features, components, and spare parts;
troubleshooting computer problems; and performing computer disassembly procedures.