HP Pavilion n3490 HP Pavilion Notebook N3400 Series - Reference Guide
HP Pavilion n3490 Manual
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- HP Pavilion n3490 | HP Pavilion Notebook N3400 Series - Reference Guide - Page 1
HP Pavilion Notebook PC User's Guide - HP Pavilion n3490 | HP Pavilion Notebook N3400 Series - Reference Guide - Page 2
to change without notice. Hewlett-Packard Company makes no warranty of any kind with regard to this manual, including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose. Computing Division 19310 Pruneridge Ave. Cupertino, CA 95014 2 User's Guide - HP Pavilion n3490 | HP Pavilion Notebook N3400 Series - Reference Guide - Page 3
of this Agreement. Product Recovery CD-ROM. If your computer was shipped with a product Recovery CD-ROM: (i) The product recovery CD-ROM and/or support utility software may only be used for restoring the hard disk of the HP computer with which the product recovery CD-ROM was originally provided. ( - HP Pavilion n3490 | HP Pavilion Notebook N3400 Series - Reference Guide - Page 4
include updates and upgrades which may be available from Hewlett-Packard under a separate support agreement. Export Clause. Customer agrees not to export or re-export the software 52.22719(c)(1,2). Edition History Edition 1 September 2000 This manual is printed on recycled paper. 4 User's Guide - HP Pavilion n3490 | HP Pavilion Notebook N3400 Series - Reference Guide - Page 5
39 Comfort and Safety Checklist 44 Your HP Pavilion Notebook PC 45 Caring for Your Computer 47 To protect your hard disk drive 47 User's Guide 5 - HP Pavilion n3490 | HP Pavilion Notebook N3400 Series - Reference Guide - Page 6
Power Consumption 52 To use automated power management 52 To use manual power management 53 Using Battery Power 56 To check the battery Connections ...59 Using Your Modem...60 To sign up with an Internet Service Provider 60 To connect to the Internet 61 To disconnect from the User's Guide - HP Pavilion n3490 | HP Pavilion Notebook N3400 Series - Reference Guide - Page 7
Notebook User's Guide 92 To get help from the HP notebook website 92 To call HP for Service and Support 93 Obtaining Repair Service 94 To receive warranty repair service 94 To prepare your computer for shipment 94 Solving Problems with Your Computer 97 Troubleshooting Techniques 98 Audio - HP Pavilion n3490 | HP Pavilion Notebook N3400 Series - Reference Guide - Page 8
Battery Safety ...126 Laser Safety...126 Regulatory Information 127 U.S.A...127 Canada ...128 Index...131 8 User's Guide - HP Pavilion n3490 | HP Pavilion Notebook N3400 Series - Reference Guide - Page 9
Introducing the Pavilion Notebook PC User's Guide 9 - HP Pavilion n3490 | HP Pavilion Notebook N3400 Series - Reference Guide - Page 10
• Telephone cord. • Quick Start sheet. • The HP Pavilion Notebook PC Setup Guide. • Pavilion Notebook Recovery CD (or CDs), used to restore Windows and all Microsoft Works CD. • Microsoft Money CD. • Microsoft Windows manual. Software bundled on your computer Your Pavilion Notebook comes with - HP Pavilion n3490 | HP Pavilion Notebook N3400 Series - Reference Guide - Page 11
F1454A). • Primary lithium ion battery (HP F1739A). • Y adapter for mouse and keyboard (HP F1469A). • Additional RAM-HP SDRAM: • 64 MB (F1457B). • 128 MB (F1622B). User's Guide 11 - HP Pavilion n3490 | HP Pavilion Notebook N3400 Series - Reference Guide - Page 12
of information about your computer. Source Pavilion Notebook User's Guide Description The User's Guide is a help file located on your hard drive. It after the manuals were completed (Start, Programs, Pavilion Library-or double-click the desktop icon). Introductory Microsoft manual for Windows. - HP Pavilion n3490 | HP Pavilion Notebook N3400 Series - Reference Guide - Page 13
view 1 Latch to open the computer 2 Built-in microphone 3 Blue power button 4 Status lights (see "Status lights") 5 Built-in speakers 6 Touch pad (pointing device) User's Guide 13 - HP Pavilion n3490 | HP Pavilion Notebook N3400 Series - Reference Guide - Page 14
Modem phone jack Side view 13 PC Card eject button 14 PC Card and CardBus slots (upper and lower) 15 Floppy disk drive 14 User's Guide - HP Pavilion n3490 | HP Pavilion Notebook N3400 Series - Reference Guide - Page 15
Rear view Introducing the Pavilion Notebook PC Identifying the Parts of the Pavilion Notebook 16 Parallel port 17 Serial port 18 VGA port (external monitor) 19 Audio out (external speaker) 20 Microphone jack 21 Infrared port 22 USB port 23 PS/2 port 24 AC adapter jack User's Guide 15 - HP Pavilion n3490 | HP Pavilion Notebook N3400 Series - Reference Guide - Page 16
Introducing the Pavilion Notebook PC Identifying the Parts of the Pavilion Notebook Bottom view 24 Battery 25 Battery latch 26 RAM expansion cover 27 Hard disk drive 28 Hard disk drive latch and locking screw 29 System-off button (for resetting computer) 30 Port replicator connector 16 User's Guide - HP Pavilion n3490 | HP Pavilion Notebook N3400 Series - Reference Guide - Page 17
Status lights Introducing the Pavilion Notebook PC Identifying the Parts of the Pavilion Notebook 1 Power 2 AC connected 3 Battery 4 Caps Lock 5 Num Lock 6 Scroll Lock 7 Floppy disk drive access 8 Hard disk drive access 9 CD-ROM or DVD access User's Guide 17 - HP Pavilion n3490 | HP Pavilion Notebook N3400 Series - Reference Guide - Page 18
the Windows operating system.) 1 Power (slide to turn on or off) 2 Previous track 3 Play 4 Stop 5 Next track 6 Volume control down 7 Volume control up 18 User's Guide - HP Pavilion n3490 | HP Pavilion Notebook N3400 Series - Reference Guide - Page 19
your product. Plug in the AC adapter, then connect the AC adapter to the rear of the computer, as shown. The battery starts charging. User's Guide 19 - HP Pavilion n3490 | HP Pavilion Notebook N3400 Series - Reference Guide - Page 20
and could cause a malfunction in the internal modem. Check your telephone line type prior to connecting your phone line. The Pavilion Notebook modem supports the v.23 standard required for connecting to the MiniTel system in France. To connect to the MiniTel system, use MiniTel emulation software - HP Pavilion n3490 | HP Pavilion Notebook N3400 Series - Reference Guide - Page 21
so that you can customize your setup, register your computer, and sign up with an Internet Service Provider (ISP). Hewlett-Packard makes no representation or warranty about the Year 2000 readiness of phone line. For information on connecting your modem, see "To connect a phone line". User's Guide 21 - HP Pavilion n3490 | HP Pavilion Notebook N3400 Series - Reference Guide - Page 22
starts automatically. 3. Follow the instructions as they appear on the screen. During setup, you are prompted to: • Enter a user name. • Register your computer. • Accept the License Agreement. • Select an Internet Service Provider. If you experience any connection problems with your modem, you can - HP Pavilion n3490 | HP Pavilion Notebook N3400 Series - Reference Guide - Page 23
will: • Record your ownership of the Pavilion Notebook with Hewlett-Packard and gain access to service, support, and information. • Optionally, record your ownership of the Windows operating system with Microsoft. To is appropriate for most mobile users.) • Click Apply and click OK. User's Guide 23 - HP Pavilion n3490 | HP Pavilion Notebook N3400 Series - Reference Guide - Page 24
- HP Pavilion n3490 | HP Pavilion Notebook N3400 Series - Reference Guide - Page 25
Using the Pavilion Notebook PC User's Guide 25 - HP Pavilion n3490 | HP Pavilion Notebook N3400 Series - Reference Guide - Page 26
Applications keys The Windows key brings up the Windows Start menu. This is the same as clicking the Start button on the taskbar. 26 User's Guide - HP Pavilion n3490 | HP Pavilion Notebook N3400 Series - Reference Guide - Page 27
keyboard characters. • For a character in the lower-right corner of a key, press and hold ALT GR to type the character. 1. Shifted. 2. Unshifted. 3. ALT GR. User's Guide 27 - HP Pavilion n3490 | HP Pavilion Notebook N3400 Series - Reference Guide - Page 28
edge of the computer). • To decrease the volume, press the volume control down button (to the left of the volume control up button). 28 User's Guide - HP Pavilion n3490 | HP Pavilion Notebook N3400 Series - Reference Guide - Page 29
for touch pad). • Double-click speed, pointer speed, and pointer trail. • Click sensitivity. The touch pad is inactive when an external mouse is installed. User's Guide 29 - HP Pavilion n3490 | HP Pavilion Notebook N3400 Series - Reference Guide - Page 30
, Settings, Control Panel. 2. Double-click Passwords. (If you do not see the Passwords control panel, click on the View all Control Panels option.) 30 User's Guide - HP Pavilion n3490 | HP Pavilion Notebook N3400 Series - Reference Guide - Page 31
MicroSaver lock system works with this connector and is available at many computer stores. 1. Wrap the cable around a stationary object, such as a table leg. User's Guide 31 - HP Pavilion n3490 | HP Pavilion Notebook N3400 Series - Reference Guide - Page 32
applications, click on Start, Programs, McAfee VirusScan, McAfee VirusScan Central. Refer to help within each of the VirusScan applications for tips on usage. 32 User's Guide - HP Pavilion n3490 | HP Pavilion Notebook N3400 Series - Reference Guide - Page 33
injury) is a type of injury where soft tissues in the body, such as muscles, nerves, or tendons, become irritated or inflamed. RSI has been a reported problem for those who perform repetitive tasks such as assembly line work, meatpacking, sewing, playing musical instruments, and computer work. User - HP Pavilion n3490 | HP Pavilion Notebook N3400 Series - Reference Guide - Page 34
equipment alone may not be sufficient to eliminate all potential problems. Maintaining good posture and positioning when working on computers any discomfort, seek professional medical advice immediately. Typically, the earlier a problem is diagnosed and treated, the easier it is to resolve. Preparing - HP Pavilion n3490 | HP Pavilion Notebook N3400 Series - Reference Guide - Page 35
will relieve pressure on your back. • A curved seat edge. The front of the seat should be curved and finished in a "waterfall" edge. • An adjustable back support in both height and forward and backward tilt. It is important that the backrest correctly - HP Pavilion n3490 | HP Pavilion Notebook N3400 Series - Reference Guide - Page 36
important that you maintain proper posture. • Back: While sitting at your work surface, make sure your back is supported by the chair's backrest in an erect position or angled slightly backwards. • Arms: Your arms should be relaxed be bent sideways, or more than 10 degrees up or down. 36 User's Guide - HP Pavilion n3490 | HP Pavilion Notebook N3400 Series - Reference Guide - Page 37
contrast, reflections, dirt and dust will interfere with what you see on the screen. The recommendations that follow can help you achieve a comfortable arrangement. User's Guide 37 - HP Pavilion n3490 | HP Pavilion Notebook N3400 Series - Reference Guide - Page 38
approximately the same height and distance from your eyes as the screen, and as close to the monitor as possible to prevent neck 38 User's Guide - HP Pavilion n3490 | HP Pavilion Notebook N3400 Series - Reference Guide - Page 39
you cannot adjust your chair or work surface to the proper height for typing. It should adjust in height from 64 to 76 cm User's Guide 39 - HP Pavilion n3490 | HP Pavilion Notebook N3400 Series - Reference Guide - Page 40
. • As with the keyboard, try to keep your hand, wrist, and forearm in a neutral position while using your mouse or other input device. 40 User's Guide - HP Pavilion n3490 | HP Pavilion Notebook N3400 Series - Reference Guide - Page 41
and Safety Checklist These recommendations are drawn from the latest available international ergonomic standards and recommendations, including ISO 9241 and ANSI/HFS 100-1988. User's Guide 41 - HP Pavilion n3490 | HP Pavilion Notebook N3400 Series - Reference Guide - Page 42
to turn your head toward the side. • Back: While sitting at your work surface, make sure your back is supported by the chair's backrest in an erect position or angled slightly backwards. • Arms: Make sure your arms and , preferably one that can be adjusted in height and angle. 42 User's Guide - HP Pavilion n3490 | HP Pavilion Notebook N3400 Series - Reference Guide - Page 43
prepare your workspace environment and set up your HP equipment is available in other sections of Working in Comfort with Your HP Computing Equipment. User's Guide 43 - HP Pavilion n3490 | HP Pavilion Notebook N3400 Series - Reference Guide - Page 44
flat on the floor. In a mobile environment, you can do this by using a phone book or briefcase to support your feet. • Adjust the height of either your work surface or chair to keep your arms in a neutral position equipment frequently between your left and right hands and shoulders. 44 User's Guide - HP Pavilion n3490 | HP Pavilion Notebook N3400 Series - Reference Guide - Page 45
safeguard your data • Do not touch the touch pad or activate any other device that interrupts operation while the system is starting or stopping. User's Guide 45 - HP Pavilion n3490 | HP Pavilion Notebook N3400 Series - Reference Guide - Page 46
storage, the battery must be charged at 20-50% to minimize capacity loss by self-discharge and to avoid deterioration of battery performance. 46 User's Guide - HP Pavilion n3490 | HP Pavilion Notebook N3400 Series - Reference Guide - Page 47
, apply the cleaner to a soft cloth and then gently wipe the display. • You can clean the keyboard with a vacuum cleaner to remove accumulated dust. User's Guide 47 - HP Pavilion n3490 | HP Pavilion Notebook N3400 Series - Reference Guide - Page 48
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Traveling with Your Computer User's Guide 49 - HP Pavilion n3490 | HP Pavilion Notebook N3400 Series - Reference Guide - Page 50
extend battery life. With Windows 98 SE and Windows ME, Advanced Power Management (APM) provides both manual and automated tools for reducing power consumption. • Power management options can be set to occur automatically, key or move the pointer to return to your current session. 50 User's Guide - HP Pavilion n3490 | HP Pavilion Notebook N3400 Series - Reference Guide - Page 51
period of non-use. Define these schemes so that they best support the ways in which you use your Pavilion Notebook. To set power closing the window. -or- Click OK. To use manual power management You can shut down your computer manually whenever you need to with any of the following three levels - HP Pavilion n3490 | HP Pavilion Notebook N3400 Series - Reference Guide - Page 52
data will be lost. Start, Shut Down, Shut down. Press the blue power button to start a new session. This will take several seconds. 52 User's Guide - HP Pavilion n3490 | HP Pavilion Notebook N3400 Series - Reference Guide - Page 53
be disabled. To resume normal operation, restore power (by connecting AC power or installing a charged battery), perform a full shutdown, and then restart the computer. User's Guide 53 - HP Pavilion n3490 | HP Pavilion Notebook N3400 Series - Reference Guide - Page 54
power icon to view the options for displaying power information. • Left click the power icon to display a menu of the available power schemes. 54 User's Guide - HP Pavilion n3490 | HP Pavilion Notebook N3400 Series - Reference Guide - Page 55
-speed processor, use the lower speed on battery power (see "To control the processor speed" on page 57). The default settings conserve battery power. User's Guide 55 - HP Pavilion n3490 | HP Pavilion Notebook N3400 Series - Reference Guide - Page 56
setting in BIOS Setup in the Power menu. For information on how to run BIOS Setup, see the Tips and Troubleshooting file on the HP notebook Web site, www.hp.com or www.europe.hp.com (European mirror). • To set use the Control Panel Power Options icon (Power Management in Windows 98). 56 User's Guide - HP Pavilion n3490 | HP Pavilion Notebook N3400 Series - Reference Guide - Page 57
Making Connections User's Guide 57 - HP Pavilion n3490 | HP Pavilion Notebook N3400 Series - Reference Guide - Page 58
K56flex technology, your ISP may not operate at this speed or support this technology. Please check with your service provider for information on its capabilities. Furthermore, download transmission rates Card modem or an external modem to connect to an Internet Service Provider. 58 User's Guide - HP Pavilion n3490 | HP Pavilion Notebook N3400 Series - Reference Guide - Page 59
looking for. Using AOL as your ISP When you use AOL as your Internet Service Provider, you can access the Internet only with AOL's own software; you view Web sites by clicking on links (such as those in the electronic User's Guide that link to the HP notebook Web site). • You cannot go to a website - HP Pavilion n3490 | HP Pavilion Notebook N3400 Series - Reference Guide - Page 60
using AOL, e-mail services are part of your AOL service. For other ISPs, you can use Outlook Express (included with your computer) or an e-mail system of your choice. This section includes instructions for using Outlook once. (Or double-click to view the message in its own window.) 60 User's Guide - HP Pavilion n3490 | HP Pavilion Notebook N3400 Series - Reference Guide - Page 61
of setting options and customizing the program for your personal use. Follow the onscreen instructions. If you're unsure which setting to choose, accept the default choice. Sending III window. To receive a fax manually 1. When a fax call is coming in, choose Start on the QuickLink III menu bar. - HP Pavilion n3490 | HP Pavilion Notebook N3400 Series - Reference Guide - Page 62
click the Next Fax button. To select modem modes If you have trouble connecting with your internal modem to other modems, you can try forcing . The following table indicates the mode value to use for each supported modulation as well as the possible rates that can be used for 300 62 User's Guide - HP Pavilion n3490 | HP Pavilion Notebook N3400 Series - Reference Guide - Page 63
impose a blackout period after a modem repeatedly fails to connect to a service provider. The number of failed attempts and the period of time you must software. The modem driver is available for download from the technical support area on the HP Pavilion Notebook Web site (http://www.hp.com - HP Pavilion n3490 | HP Pavilion Notebook N3400 Series - Reference Guide - Page 64
for storing data and expanding the communication capabilities of the Pavilion Notebook. The Pavilion supports standard Type I, II, and III PC Cards (PCMCIA and CardBus). You can use data and avoids unexpected problems. You can restart the card by removing it, then inserting it again. 64 User - HP Pavilion n3490 | HP Pavilion Notebook N3400 Series - Reference Guide - Page 65
screen. • In PC Card Properties, select your network card. • Click Stop. 2. Remove the PC card. 3. Insert the PC card again to reestablish network connection. User's Guide 65 - HP Pavilion n3490 | HP Pavilion Notebook N3400 Series - Reference Guide - Page 66
6 -- 2 10 3 12 8* 13 8* 13 7 14 6 -- 4 16 5 17 -- 15 * You can use a Y adapter (HP F1469A) to connect both a keyboard and mouse to your Pavilion. 66 User's Guide - HP Pavilion n3490 | HP Pavilion Notebook N3400 Series - Reference Guide - Page 67
Pavilion Notebook ports Making Connections Connecting External Components 1 Parallel port 2 Serial port 3 VGA port (external monitor) 4 Audio out (external speaker) 5 Microphone jack 6 Infrared port 7 USB port 8 PS/2 port 9 AC adapter jack User's Guide 67 - HP Pavilion n3490 | HP Pavilion Notebook N3400 Series - Reference Guide - Page 68
replicator. Make sure that the AC status light is on. 2. Align the computer with the locator pins on the port replicator, as shown. 68 User's Guide - HP Pavilion n3490 | HP Pavilion Notebook N3400 Series - Reference Guide - Page 69
from the port replicator 1. Press down on the two release tabs on the port replicator, as shown. 2. Lift the computer from the port replicator. User's Guide 69 - HP Pavilion n3490 | HP Pavilion Notebook N3400 Series - Reference Guide - Page 70
keys from an external keyboard, substitute CTRL+ALT for the computer Fn key. For example, to access Fn+F2, press CTRL+ALT+F2. 70 User's Guide - HP Pavilion n3490 | HP Pavilion Notebook N3400 Series - Reference Guide - Page 71
devices can be connected to the computer in series-this is called a daisy-chain connection. If you have problems making this connection, contact the vendor of the peripheral device, as well as the HP Web site, for turn it on. 4. Press the blue power button to turn on the computer. User's Guide 71 - HP Pavilion n3490 | HP Pavilion Notebook N3400 Series - Reference Guide - Page 72
button to turn on the computer. Windows will detect the second monitor and attempt to load the proper display driver. Follow the onscreen instructions. 6. Click Start, Settings, Control Panel, Display, Settings Tab. Position the second monitor to the right or left of your Pavilion Notebook display - HP Pavilion n3490 | HP Pavilion Notebook N3400 Series - Reference Guide - Page 73
monitor if DirectDraw is enabled-for example, if video is playing-since the display driver cannot reallocate the display memory for dual display support. • Under dual display mode, only the software cursor can be used. There is no hardware cursor available under Virtual Refresh mode. • Games that - HP Pavilion n3490 | HP Pavilion Notebook N3400 Series - Reference Guide - Page 74
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Configuring and Expanding Your Computer User's Guide 75 - HP Pavilion n3490 | HP Pavilion Notebook N3400 Series - Reference Guide - Page 76
disk drive type detected and set automatically. Sets the hard disk drive type and various parameters. Hard disk drive detected and set automatically. 76 User's Guide - HP Pavilion n3490 | HP Pavilion Notebook N3400 Series - Reference Guide - Page 77
IRQ4 Sets how the infrared port is configured by the BIOS (specified or automatic). When IrDA port is enabled, sets the hardware to support SIR (Standard IR) or FIR (Fast IR) infrared communications. (Driver installation is required.) When IrDA port is enabled, sets the I/O address and interrupt - HP Pavilion n3490 | HP Pavilion Notebook N3400 Series - Reference Guide - Page 78
, change, or clear supervisor password. This password protects BIOS Setup settings. Enabled ECP mode 378 IRQ7 DMA 0 Both Enabled Disabled Default Clear Clear 78 User's Guide - HP Pavilion n3490 | HP Pavilion Notebook N3400 Series - Reference Guide - Page 79
the system can enter suspend mode. Enabled Default Battery Powered Only Maximum Battery Life 2 minutes 2 minutes 2 hours 15 seconds Off Enabled Turn Off LCD User's Guide 79 - HP Pavilion n3490 | HP Pavilion Notebook N3400 Series - Reference Guide - Page 80
. Does not affect security, date, or time changes. Saves Setup changes to CMOS and stays in Setup. Security settings are saved when changed. 80 User's Guide - HP Pavilion n3490 | HP Pavilion Notebook N3400 Series - Reference Guide - Page 81
up to two RAM expansion modules. Use HP SDRAM modules only; EDO RAM is not supported. Your computer's computer chips are extremely static-sensitive. Static electricity can permanently damage computer until it latches. 5. Replace the RAM expansion module door. 6. Insert the battery. User's Guide 81 - HP Pavilion n3490 | HP Pavilion Notebook N3400 Series - Reference Guide - Page 82
large Hibernate partition to accommodate all the information stored in RAM; otherwise, you risk losing work in progress. See Expanding the Hibernate Partition. 82 User's Guide - HP Pavilion n3490 | HP Pavilion Notebook N3400 Series - Reference Guide - Page 83
release the latches, the free edge of the module pops up. 3. Pull the module out of the connector. 4. Replace the RAM expansion module door. User's Guide 83 - HP Pavilion n3490 | HP Pavilion Notebook N3400 Series - Reference Guide - Page 84
hard disk drive, you should create a Hibernate partition on the drive before loading any software. See "Expanding the Hibernate Partition" on page 87. 84 User's Guide - HP Pavilion n3490 | HP Pavilion Notebook N3400 Series - Reference Guide - Page 85
Recovery CD during the partitioning process. 13. When you are prompted to reboot your computer, remove the Recovery CD and press Ctrl+Alt+Delete. User's Guide 85 - HP Pavilion n3490 | HP Pavilion Notebook N3400 Series - Reference Guide - Page 86
Configuring and Expanding Your Computer Expanding the Hibernate Partition 14. Follow the onscreen instructions for setting up Windows. 15. When Windows setup is complete, reinstall any applications and restore backed up data. 86 User's Guide - HP Pavilion n3490 | HP Pavilion Notebook N3400 Series - Reference Guide - Page 87
Service and Support User's Guide 87 - HP Pavilion n3490 | HP Pavilion Notebook N3400 Series - Reference Guide - Page 88
you that HP software will not fail to execute its programming instructions after the date of purchase, for the period specified in the locality where HP has a support presence for this product and where HP has marketed this product. The level of warranty service you receive may vary according Guide - HP Pavilion n3490 | HP Pavilion Notebook N3400 Series - Reference Guide - Page 89
Service and Support Hewlett-Packard Limited Warranty Statement 7. TO THE EXTENT ALLOWED BY LOCAL LAW, THE REMEDIES IN THIS WARRANTY STATEMENT ARE YOUR SOLE AND , RESTRICT OR MODIFY AND ARE IN ADDITION TO THE MANDATORY STATUTORY RIGHTS APPLICABLE TO THE SALE OF THIS PRODUCT TO YOU. User's Guide 89 - HP Pavilion n3490 | HP Pavilion Notebook N3400 Series - Reference Guide - Page 90
computer, click the Technical Support button. In the technical support area, you will have access to: • answers to frequently asked questions • software, driver, and BIOS updates • electronic manuals • troubleshooting solutions • self-help tools • the basic services included with your warranty, as - HP Pavilion n3490 | HP Pavilion Notebook N3400 Series - Reference Guide - Page 91
for Service and Support If you are unable to solve a problem with accessories, HP upgrades, and basic operation and troubleshooting HP will not be able to help of the supported HP Customer Care Centers located nearest the region. Currently, Pavilion Notebook Series service and support assistance is - HP Pavilion n3490 | HP Pavilion Notebook N3400 Series - Reference Guide - Page 92
for Service and Support" on page 93 for the phone number. The support technician supported country for services. (Currently, HP Pavilion Notebook PC service is only provided in the United States.) Warranty service following prior to sending your computer in for service: • PC cards • AC adapter and - HP Pavilion n3490 | HP Pavilion Notebook N3400 Series - Reference Guide - Page 93
Note Service and Support Obtaining Repair Service If the hard disk drive is defective, you will receive a replacement drive with the original HP software. User's Guide 93 - HP Pavilion n3490 | HP Pavilion Notebook N3400 Series - Reference Guide - Page 94
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Solving Problems with Your Computer User's Guide 95 - HP Pavilion n3490 | HP Pavilion Notebook N3400 Series - Reference Guide - Page 96
with Your Computer Troubleshooting Techniques Troubleshooting Techniques Audio Problems If sound is latest audio driver from the technical support area of the HP Pavilion Notebook Web site (http://www.hp.com/notebooks). CD-ROM Drive Problems If you can't boot from a (3) Hard Drive C. 96 User's Guide - HP Pavilion n3490 | HP Pavilion Notebook N3400 Series - Reference Guide - Page 97
Problems with Your Computer Troubleshooting Techniques 4. If the default has been changed, select CD-ROM/DVD for first boot device. 5. Exit the BIOS Setup utility. • Reboot the computer. You may also want to test the CD-ROM drive with diagnostics. See Testing Hardware Operation. Display Problems - HP Pavilion n3490 | HP Pavilion Notebook N3400 Series - Reference Guide - Page 98
Solving Problems with Your Computer Troubleshooting Techniques 8. Choose to manually select the monitor type. 9. Select Laptop Display Panel (in Windows 98) or Digital Flat Panel (in computer. You may also want to test the DVD drive with diagnostics. See Testing Hardware Operation. 98 User's Guide - HP Pavilion n3490 | HP Pavilion Notebook N3400 Series - Reference Guide - Page 99
Solving Problems with Your Computer Troubleshooting Techniques If the DVD is playing erratically • Dirt or smudges can cause a disc to skip. Clean the disc with a soft cloth. If the top and bottom of the screen. To view the standard format, flip the disc over and play the other side. User's Guide 99 - HP Pavilion n3490 | HP Pavilion Notebook N3400 Series - Reference Guide - Page 100
Troubleshooting Techniques Hard Disk Drive Problems hard disk drive with diagnostics. See Testing Hardware Operation. Heat Problems If the computer gets hot • Make sure the air vents to a temperature increase. Keyboard, Touch Pad, and Mouse Problems If the touch pad is difficult to control • Customize - HP Pavilion n3490 | HP Pavilion Notebook N3400 Series - Reference Guide - Page 101
Problems If a message says you are out of memory • In Windows Help, search for Memory Troubleshooter. • If you are having memory problems running MS-DOS programs, in Windows Help search for MS-DOS Troubleshooter. You may also - HP Pavilion n3490 | HP Pavilion Notebook N3400 Series - Reference Guide - Page 102
Troubleshooting Techniques MIDI Problems If the computer is sometimes unable to play MIDI files • Download the latest audio driver from the technical support area of the HP Pavilion Notebook Web site (http://www.hp.com/notebooks). Modem Problems Service Provider (ISP). It's possible that service - HP Pavilion n3490 | HP Pavilion Notebook N3400 Series - Reference Guide - Page 103
Problems with Your Computer Troubleshooting Techniques 4. Click the port to which your modem is attached. 5. Click More Info. • In Windows Help, use the Modem Troubleshooter Check the HP Pavilion Notebook Web site for information about supported PC Cards. • Try the card in another computer. Guide 103 - HP Pavilion n3490 | HP Pavilion Notebook N3400 Series - Reference Guide - Page 104
Solving Problems with Your Computer Troubleshooting Techniques If a PC card modem is not working • Disable the internal modem. 1. Click Start, Settings, Control Panel. 2. Double-click Windows is spending a lot of time swapping to disk. • Check amount of available free disk space. 104 User's Guide - HP Pavilion n3490 | HP Pavilion Notebook N3400 Series - Reference Guide - Page 105
Troubleshooting Techniques Port Replicator Problems If a port on a port replicator isn't working • Check that AC power is connected. • Try using the corresponding notebook port, while undocked. • See the manual for the port replicator. Power and Battery Problems BIOS Setup utility. User's Guide 105 - HP Pavilion n3490 | HP Pavilion Notebook N3400 Series - Reference Guide - Page 106
Solving Problems with Your Computer Troubleshooting Techniques 3. From the Power menu, make sure Enable Power Saving is enabled. 4. Exit the BIOS Setup utility. If the you have a connection to another computer, the computer doesn't suspend if the connection is actively in use. 106 User's Guide - HP Pavilion n3490 | HP Pavilion Notebook N3400 Series - Reference Guide - Page 107
Testing Hardware Operation. Printing Problems For most printing problems, use the Print Troubleshooter in Windows Help. If Problems If a serial mouse doesn't work • First, make certain you completely followed the manufacturer's installation instructions to install the mouse properly. User's Guide - HP Pavilion n3490 | HP Pavilion Notebook N3400 Series - Reference Guide - Page 108
Solving Problems with Your Computer Troubleshooting Techniques • Check the port connection to see if it's loose. • Check settings in BIOS Setup. 1. From the Start menu, shut down, port is not working • Check the port connection (it may be loose). • Check settings in BIOS Setup. 108 User's Guide - HP Pavilion n3490 | HP Pavilion Notebook N3400 Series - Reference Guide - Page 109
Solving Problems with Your Computer Troubleshooting Techniques 1. From the Start menu, shut down, then restart the computer. 2. When you see the HP logo, press F2 C, (2) Diskette A, and (3) CD-ROM/DVD. 4. As the first boot device, select Diskette A. 5. Exit the BIOS Setup utility. User's Guide 109 - HP Pavilion n3490 | HP Pavilion Notebook N3400 Series - Reference Guide - Page 110
with Your Computer Troubleshooting Techniques Suspending and Resuming Problems If the computer takes a long time to resume after being suspended • In Windows 98 and Windows ME, the computer . Make sure your computer has completely suspended or resumed before you dock or undock it. 110 User's Guide - HP Pavilion n3490 | HP Pavilion Notebook N3400 Series - Reference Guide - Page 111
Problems may be configured incorrectly in the BIOS Setup utility. You can confirm the problem by running BIOS Setup and checking the settings. 4. Press F2 twice to twice to create a Support Ticket log file. (If you want to view the Support Ticket, press F7.) 8. Press F3 twice to exit and - HP Pavilion n3490 | HP Pavilion Notebook N3400 Series - Reference Guide - Page 112
Solving Problems with Your Computer Testing Hardware Operation If you saved a Support Ticket, you can also view it later. From the directory c:\dmi\hpdiags, run the file hpsuppt.exe. The Support Ticket will appear in that directory as hpsuppt.txt. 112 User's Guide - HP Pavilion n3490 | HP Pavilion Notebook N3400 Series - Reference Guide - Page 113
Solving Problems with Your Computer Recovering and Reinstalling specific application, you can reinstall the software directly from your hard drive; for instructions, see "To recover an application". The Recovery CD provides the Pavilion Notebook- until the process is completed. User's Guide 113 - HP Pavilion n3490 | HP Pavilion Notebook N3400 Series - Reference Guide - Page 114
of the Pavilion Notebook. Updates will be available from HP Customer Care. Visit the technical support area of the HP Pavilion Notebook Web site at (http://www.hp.com/notebooks). Download the BIOS update and follow the instructions in the README.TXT file on how to create the BIOS update floppy disk - HP Pavilion n3490 | HP Pavilion Notebook N3400 Series - Reference Guide - Page 115
Solving Problems with Your Computer Recovering and Reinstalling Software To recover an drive in C:\Notebooks\Programs. Each application has its own folder that includes a readme file of instructions. A few applications do not have installation programs on the hard drive. To reinstall one of - HP Pavilion n3490 | HP Pavilion Notebook N3400 Series - Reference Guide - Page 116
Solving Problems with Your Computer Sending Your Computer for Service Sending Your Computer for Service Note See "Obtaining Repair Service" to determine if your computer must be sent in for service. If so, prepare will receive a replacement drive with the original HP software. 116 User's Guide - HP Pavilion n3490 | HP Pavilion Notebook N3400 Series - Reference Guide - Page 117
Specifications and Regulatory Information User's Guide 117 - HP Pavilion n3490 | HP Pavilion Notebook N3400 Series - Reference Guide - Page 118
Size: 311mm×249mm×42mm (12.24"×9.80"×1.64") closed. Weight: 3.0 kg (6.6 lb.). Intel Pentium III processor (Speedstep Support on 600 MHz or above), 128-KB OR 256-KB L2 cache. 32-bit PCI bus. 14.1-inch XGA active-matrix -in and monophonic microphone-in jacks. ZV port audio interface. 118 User's Guide - HP Pavilion n3490 | HP Pavilion Notebook N3400 Series - Reference Guide - Page 119
II 16-/32-bit PC Card slots (3.3- and 5-V support). CardBus enabled. Lower slot supports Zoomed Video. Optional port replicator. Microsoft Windows ME. Windows Recovery CD(s) included. Centralized worldwide BIOS and driver update service. User and supervisor passwords. Kensington Microsaver lock slot. - HP Pavilion n3490 | HP Pavilion Notebook N3400 Series - Reference Guide - Page 120
MIDI, if enabled). Touch pad, PS/2 mouse Numeric coprocessor Internal hard disk drive (primary IDE controller) Internal CD-ROM drive (secondary IDE controller) 120 User's Guide - HP Pavilion n3490 | HP Pavilion Notebook N3400 Series - Reference Guide - Page 121
adapter VGA adapter PCMCIA controller Modem Floppy disk drive controller Internal hard disk drive (primary IDE controller) Floppy disk drive controller COM1 (serial port) User's Guide 121 - HP Pavilion n3490 | HP Pavilion Notebook N3400 Series - Reference Guide - Page 122
Specifications and Regulatory Information Hardware and Software Specifications DMA Channels 0 ECP parallel port (if enabled) 1 DOS games (FM decoding) 2 Floppy disk drive 3 Fast IR (if enabled) 4 Cascade from secondary PMA controller 5 Free 6 Free 7 Free 122 User's Guide - HP Pavilion n3490 | HP Pavilion Notebook N3400 Series - Reference Guide - Page 123
a replacement AC adapter (HP F1454A), contact your local Hewlett-Packard dealer or Sales and Service office. Country Rated Voltage and Current HP Part Number Canada Mexico Philippines Taiwan United States (2.5 A) 8120-6317 People's Republic of China 250 Vac (2.5 A) 8120-8373 User's Guide 123 - HP Pavilion n3490 | HP Pavilion Notebook N3400 Series - Reference Guide - Page 124
are recommended: • Ensure proper use by reading and following the instructions carefully. • If the unit requires service, contact an authorized HP service center-see the Pavilion Notebook Support and Service section of this User's Guide. • Do not attempt to make any adjustment of the unit - HP Pavilion n3490 | HP Pavilion Notebook N3400 Series - Reference Guide - Page 125
radio/television technician, or the following booklet, prepared by the Federal Communications Commission: How to Identify and Resolve Radio-TV Interference Problems. This booklet is available from the U.S. Government Printing Office, Washington, DC 20402, Stock Number 004-000-00345-4. At the first - HP Pavilion n3490 | HP Pavilion Notebook N3400 Series - Reference Guide - Page 126
sur le brouillage radioélectrique édicté par le Ministère des Communications du Canada. Declaration of Conformity (according to ISO/IEC Guide 22 and EN 45014) Manufacturer: Hewlett-Packard Company Address: Hewlett-Packard Company Mobile Computing Division 19310 Pruneridge Ave. Cupertino, CA - HP Pavilion n3490 | HP Pavilion Notebook N3400 Series - Reference Guide - Page 127
to operate on all power systems, other than IT power systems. [1] The product was tested in a typical configuration with Hewlett-Packard personal computer peripherals. User's Guide 127 - HP Pavilion n3490 | HP Pavilion Notebook N3400 Series - Reference Guide - Page 128
- HP Pavilion n3490 | HP Pavilion Notebook N3400 Series - Reference Guide - Page 129
19 safety, 124 status, 54 status light, 17 troubleshooting, 105 BIOS updating, 90 bottom view, 16 C site, 12 D diagnostic testing, 111 display troubleshooting, 97 docking port, 16 drivers updating, bottom view, 16 front view, 13 side view, 14 support, 90 Pavilion Notes, 12 Pavilion Web site, 56 PC - HP Pavilion n3490 | HP Pavilion Notebook N3400 Series - Reference Guide - Page 130
, 16 T telephone support, 91 testing hardware, 111 touch pad location, 13 using, 29 troubleshooting battery, 105 display, 97 power, 105 Recovery CD, 107 resuming, 110 startup, 109 suspending, 110 turning off, 51 turning on, 21, 51 U USB port location on Pavilion, 15 User's Guide (electronic), 12
HP Pavilion Notebook PC
User's Guide