HP Pavilion n6400 HP Pavilion Notebook PC N6000 Series - Reference Guide - Page 109

Serial, Parallel, and USB Problems

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Troubleshooting Your Computer Troubleshooting Techniques • Check for printer errors. • Make sure Windows is running; otherwise infrared printing is not available. • See "Infrared Problems" on page 97. Serial, Parallel, and USB Problems If a serial mouse doesn't work • Make sure you followed the manufacturer's installation instructions completely and have installed the mouse properly. If not, repeat the procedure. • Make sure the port connection is secure. • Press the blue sleep button to suspend and resume. • Restart the computer: click Start, Shut Down, Restart. • Check mouse settings in Control Panel: click Start, Settings, Control Panel, then double-click Mouse. • Make sure the serial port is enabled in BIOS Setup-see "To run the BIOS Setup utility" on page 78. • Use a mouse that connects to the PS/2 port. If you have a PS/2 keyboard connected, use a PS/2 Y adapter (HP accessory F1469A). • Check the port settings in Control Panel: 1. Click Start, Settings, Control Panel, then double-click System. 2. Open the hardware Device Manager, then double-click Ports (COM & LPT). If a serial modem doesn't work properly • See "Modem Problems" on page 100. • Use the Modem Troubleshooter in Windows Help: click Start, Help. • Make sure the port connection is secure. • Check the modem settings in Control Panel: click Start, Settings, Control Panel, then double-click Modems (Windows ME, 95 or 98) or Phone and Modem Options (Windows 2000). Reference Guide 109

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Troubleshooting Your Computer
Troubleshooting Techniques
Reference Guide
109
•
Check for printer errors.
•
Make sure Windows is running; otherwise infrared printing is not available.
•
See “Infrared Problems” on page 97.
Serial, Parallel, and USB Problems
If a serial mouse doesn’t work
•
Make sure you followed the manufacturer’s installation instructions completely and
have installed the mouse properly. If not, repeat the procedure.
•
Make sure the port connection is secure.
•
Press the blue sleep button to suspend and resume.
•
Restart the computer: click Start, Shut Down, Restart.
•
Check mouse settings in Control Panel: click Start, Settings, Control Panel, then
double-click Mouse.
•
Make sure the serial port is enabled in BIOS Setup—see “To run the BIOS Setup
utility” on page 78.
•
Use a mouse that connects to the PS/2 port. If you have a PS/2 keyboard connected,
use a PS/2 Y adapter (HP accessory F1469A).
•
Check the port settings in Control Panel:
1.
Click Start, Settings, Control Panel, then double-click System.
2.
Open the hardware Device Manager, then double-click Ports (COM & LPT).
If a serial modem doesn’t work properly
•
See “Modem Problems” on page 100.
•
Use the Modem Troubleshooter in Windows Help: click Start, Help.
•
Make sure the port connection is secure.
•
Check the modem settings in Control Panel: click Start, Settings, Control Panel, then
double-click Modems (Windows ME, 95 or 98) or Phone and Modem Options
(Windows 2000).