HP Pavilion xt500 HP Pavilion & Compaq Presario Notebook PC - Service Manu - Page 82

Symptom, Call Center, Suggestions, Repair Center, Likely Causes, Comments, Standby/resume

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Symptom AC adapter does not power notebook. Battery indicator is inaccurate. Standby/resume General problems. Notebook resumes slowly from Standby mode. Does not suspend to Standby mode as expected. Does not automatically enter Hibernation mode as expected. Call Center: Suggestions Try another AC adapter, if available. Time Remaining is an estimate based on notebook's power use at that moment. It therefore depends on current task, and assumes power will be used at that rate until battery runs out. So if notebook is currently using good deal of power (such as when reading CD or DVD), Time Remaining likely shows less time than actually remains. Close all applications before entering (or allowing notebook to enter) Standby or Hibernation mode. If problem appears after installing new software (including drivers), uninstall that software. Contact software vendor for additional support. Notebook can take a minute or longer to resume if network card is installed. Blinking cursor appears while system is loading and checking hardware and network connections. When hardware is reinitialized, Windows desktop appears. Notebook won't suspend if connection to another computer is active. If notebook is busy, it normally finishes current operation before suspending. Make sure hibernate support is enabled in Power in Control Panel. Also, make sure Hibernate timeouts (Power Schemes tab) for AC and battery power are not set to Never. Repair Center: Likely Causes AC adapter. Motherboard. Repair Center: Comments AC adapter cannot be repaired, and must be replaced. Service Manual Troubleshooting and Diagnostics 3-9

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Symptom
Call Center:
Suggestions
Repair Center:
Likely Causes
Repair Center:
Comments
AC adapter does
not power
notebook.
Try another AC adapter, if
available.
AC adapter.
Motherboard.
AC adapter cannot be
repaired, and must be
replaced.
Battery indicator is
inaccurate.
Time Remaining is an
estimate based on
notebook°s power use at that
moment. It therefore depends
on current task, and assumes
power will be used at that
rate until battery runs out. So
if notebook is currently using
good deal of power (such as
when reading CD or DVD),
Time Remaining likely shows
less time than actually
remains.
Standby/resume
General problems.
Close all applications before
entering (or allowing
notebook to enter) Standby or
Hibernation mode.
If problem appears after
installing new software
(including drivers), uninstall
that software. Contact
software vendor for additional
support.
Notebook resumes
slowly from Standby
mode.
Notebook can take a minute
or longer to resume if network
card is installed. Blinking
cursor appears while system
is loading and checking
hardware and network
connections. When hardware
is reinitialized, Windows
desktop appears.
Does not suspend
to Standby mode as
expected.
Notebook won°t suspend if
connection to another
computer is active.
If notebook is busy, it
normally finishes current
operation before suspending.
Does not
automatically enter
Hibernation mode
as expected.
Make sure hibernate support
is enabled in Power in
Control Panel. Also, make
sure Hibernate timeouts
(Power Schemes tab) for AC
and battery power are not set
to Never.
Service Manual
Troubleshooting and Diagnostics
3-9