HP Pavilion zt1100 HP Pavilion Notebook PC ZT1000 Series and Omnibook Noteboo - Page 96
Troubleshooting Techniques
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Troubleshooting and Maintenance Troubleshooting Techniques Troubleshooting Techniques Note This section contains solutions to several types of problems you might experience while using your notebook. Try the solutions one at a time, in the order in which they are presented. Here are some other sources of information for troubleshooting: ? ? Open the HP web-based troubleshooting tool: click Start, Help and Support, HP Instant Support. Search or browse the troubleshooting database for the information related to your problem. ? ? Click Start, Help and Support, Fixing a problem, and use the Windows troubleshooters. ? ? See the Microsoft Windows manual shipped with your notebook. ? ? For updated information, see the HP Notes in the online HP Library or on the Recovery CD in \hp\Library. ? ? Find technical tips and software updates for your notebook at the HP Business Support web site (www.hp.com/go/bizsupport). ? ? Test your notebook by running the e-DiagTools test program- see "Testing the Hardware" on page 116. ? ? Contact your dealer or Hewlett-Packard- see "To contact HP for support or service" on page 125. Please have your notebook with you when you call. If the notebook prompts you to activate Windows XP, follow the instructions that appear onscreen. The Windows XP Product ID code is located on the bottom of the notebook. Audio problems If no sound is audible ? ? Press Fn+Page Up several times. ? ? If available, press the rear volume control several times. ? ? Click the speaker icon on the taskbar, and make sure Mute is not checked and the Volume slider is not set to the bottom. ? ? If available, press the mute button on the right side of the notebook once or twice until the indicator light goes off. 96 Reference Guide