HP Photosmart C6100 Basics Guide

HP Photosmart C6100 - All-in-One Printer Manual

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  • HP Photosmart C6100 | Basics Guide - Page 1
    HP Photosmart C6100 All-in-One series Basics Guide
  • HP Photosmart C6100 | Basics Guide - Page 2
    HP Photosmart C6100 All-in-One series Basics Guide
  • HP Photosmart C6100 | Basics Guide - Page 3
    The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein
  • HP Photosmart C6100 | Basics Guide - Page 4
    61 Print 10 x 15 cm (4 x 6 inch) photos 64 Print from a software application 65 Send a basic fax...67 Replace the ink cartridges 67 Align the printer...70 Clean the HP All-in-One 70 5 Troubleshooting and support 73 Uninstall and reinstall the software 73 Hardware setup troubleshooting 74 Fax
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    108 Physical specifications 108 Power specifications 108 Environmental specifications 109 Acoustic information 109 Environmental product stewardship program 109 Regulatory notices 109 Ink cartridge warranty information 109 Warranty...110 Index...111 2 HP Photosmart C6100 All-in-One series
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    . Note This guide introduces basic operations and troubleshooting, as well as providing information for contacting HP support and ordering supplies. The onscreen Help details the full range of features and functions, including use of the HP Photosmart software that came with the HP All-in-One. For
  • HP Photosmart C6100 | Basics Guide - Page 7
    to as the tray extender) Paper-width and paper-length guides for the photo tray Paper-length guide for the main input tray Photo tray Ink cartridge door Front USB port for your camera or other storage device Memory card slots and Photo light Control panel 4 HP Photosmart C6100 All-in-One series
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    2 Rear USB port 3 Power connection* 4 1-LINE (fax) and 2-EXT (phone) ports 5 Rear door * Use only with the power adapter supplied by HP. Control panel features The following diagram and related table provide a quick reference to the HP All-in-One control panel features. Basics Guide 5
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    answers incoming phone calls. When off, the HP All-in-One does not answer any incoming fax calls. Fax Menu: Presents the Enter Fax Number screen to enter a fax number. If you press it again, the Fax Menu appears where you can select fax options. 6 HP Photosmart C6100 All-in-One series
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    the display. Attention light: Indicates a problem occurred. See the display for more information. Use the HP Photosmart software You can use the HP Photosmart software (Windows) or the HP Photosmart Mac software (Mac) that you installed with the HP All-in-One to access many features not available
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    instructions for setting up your HP All-in-One and installing software. Make sure you follow the steps in the Setup Guide in order. If you have problems during setup, see Troubleshooting in the last section of the Setup Guide, or see Troubleshooting and support in this guide. ● HP Photosmart
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    troubleshooting Note You can connect the HP All-in-One to either a wireless or wired network, but not both at the same time. Wired network setup This section describes how to connect the HP All-in-One to a router, switch, or hub using an Ethernet cable and how to install the HP All-in-One software
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    an Ethernet connection. Note The HP All-in-One supports both 10 Mbps and 100 Mbps Ethernet networks HP Photosmart Share directly from the HP All-in-One. Connect the HP All-in-One to the network An Ethernet port is provided on the back of the HP All-in-One. 10 HP Photosmart C6100 All-in-One series
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    . Note 1 If your computer is configured to connect to a series of network drives, make sure that your computer is currently connected to these drives before installing the software. Otherwise, HP All-in-One installation software might try to use one of the reserved drive letters, and you will not be
  • HP Photosmart C6100 | Basics Guide - Page 15
    HP All-in-One into the CD-ROM drive on your Mac. 3. Double-click the HP All-in-One installer icon. 4. In the Authenticate dialog, enter the Administrator password used to access your Mac or network. The installer software looks for HP All-in-One devices. 12 HP Photosmart C6100 All-in-One series
  • HP Photosmart C6100 | Basics Guide - Page 16
    you want to connect. 6. Follow the onscreen instructions to complete all the installation steps, including the Setup Assistant. When you have finished installing the software, the HP All-in-One is ready for use. 7. To test your network connection, go to your Mac and print a self-test report to the
  • HP Photosmart C6100 | Basics Guide - Page 17
    that the HP All-in-One address is listed. Note 2 If MAC address filtering is set up, ensure that the HP All-in-One address is supports using EasySetup and for additional setup instructions. Caution To prevent other users from accessing your wireless network, HP HP Photosmart C6100 All-in-One series
  • HP Photosmart C6100 | Basics Guide - Page 18
    last. The wireless network test also runs, performing a series of diagnostic tests to determine whether network setup is successful. keyboard appears. b. Enter the SSID. Use the arrow buttons on the HP All-in-One control panel to highlight a letter or number on the visual keyboard, and Guide 15
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    HP All-in-One to a wireless network, you will need a Windows computer with a wireless network adapter or a Mac with an Airport card. Prepare a Windows XP computer First prepare your computer for connecting to the network, and then create a network profile. 16 HP Photosmart C6100 All-in-One series
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    detection software. 2. Windows firewall with Windows XP Service Pack 1 a. On the Windows Control Panel, open Network Connections. b. Click Change settings of this connection. c. Click the Advanced tab. d. Deselect the firewall protection check box. To create a network profile Note The HP All-in-One
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    -in-One comes configured with a network profile with hpsetup as the SSID. However, for security and privacy HP recommends you create a new network profile on your computer as described here, and then run the Wireless Setup Wizard to detect the new network. 18 HP Photosmart C6100 All-in-One series
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    . 11. Click OK. 12. Go to the HP All-in-One and use the Wireless Setup Wizard to connect your HP Allin-One to the wireless network. Create a network profile for other operating systems If you have an operating system other than Windows XP, HP recommends that you use the configuration program that
  • HP Photosmart C6100 | Basics Guide - Page 23
    Network Name (SSID). The visual keyboard appears. b. Enter the SSID. Use the arrow buttons on the HP All-in-One control panel to highlight a letter or number on the visual keyboard, and then press OK to select highlighted, and then press OK. Go to step 7. 20 HP Photosmart C6100 All-in-One series
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    to confirm. The HP All-in-One will attempt to Install the software for a network connection, choose Add a Device, and then choose Through the network. 6. When the installation is complete, open Printers and Faxes in the Control Panel and delete the printers for the USB installation. Basics Guide
  • HP Photosmart C6100 | Basics Guide - Page 25
    port on the back of the HP All-in-One to an available Ethernet port on the router or switch. 3. Install the software for a network connection, choose Add a Device, and then choose Through the network. 4. (Windows only) When the installation is complete, open Printers and Faxes in the Control Panel
  • HP Photosmart C6100 | Basics Guide - Page 26
    is highlighted, and then press OK. This prints the network configuration page. Restore network defaults You can reset the network settings to what they were when you purchased the HP Allin-One. Caution This will erase all wireless setup information that you have entered. In order to restore this
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    . If you enter an invalid IP address during the installation, your network components will not be able to connect with the HP All-in-One. To change IP settings 1. Press Setup. 2. Press until Network is highlighted, then press OK. The Network Menu appears. 24 HP Photosmart C6100 All-in-One series
  • HP Photosmart C6100 | Basics Guide - Page 28
    -in-One. The Embedded Web Server is a web-based user interface that provides some options not available on the HP All-inOne control panel, including Webscan and advanced network security options. Also, the Embedded Web Server enables you to monitor status and order printer supplies. For information
  • HP Photosmart C6100 | Basics Guide - Page 29
    -in-One: ● Wired: The HP All-in-One is connected by Ethernet cable to an IEEE 802.3 network. ● Wireless: The HP All-in-One is connected to a wireless (802.11) network. ● None: There is no network connection. URL The IP address of the Embedded Web Server. 26 HP Photosmart C6100 All-in-One series
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    Note If you call HP Support, depending on the problem, you might be asked to provide the firmware revision code. The TCP/IP name assigned by the installation software to the device. By default, this is the letters HP followed by the last 6 digits of the Media Access Control (MAC) address. Status of
  • HP Photosmart C6100 | Basics Guide - Page 31
    . If no address is shown, obtain the DNS IP address from your Internet service provider (ISP). The speed at which data is transmitted over a network. Speeds include 10TX-Full, 10TX-Half, 100TX-Full, and 100TX-Half. When set to None, networking is disabled. 28 HP Photosmart C6100 All-in-One series
  • HP Photosmart C6100 | Basics Guide - Page 32
    assigned by the installation software to make an additional network available as part of a larger network. Subnets are specified by a subnet mask. This mask determines which of the HP All-in-One IP address bits identify the network and subnet, and which bits identify the device itself. Note It
  • HP Photosmart C6100 | Basics Guide - Page 33
    directly with each device on the network. No wireless access point is used. This is also called a peer-to-peer network. On Macs, ad hoc mode is called computer-to-computer mode. ● Not applicable: This parameter does not apply to this network type. 30 HP Photosmart C6100 All-in-One series
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    the same communication channel on your computer and the HP All-in-One. In infrastructure mode, the channel is dictated by the access point. Authentication type Type of authentication in use: ● None: No authentication in use. ● Open System (ad hoc and infrastructure): No authentication ● Shared Key
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    supported in most wireless access points and wireless routers. The access point or router verifies the identity of a user or device by the HP All-in-One without error since it has been turned on. The counter clears after the HP All-inOne is turned off. 32 HP Photosmart C6100 All-in-One series
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    for an HP All-in-One connected by Bluetooth. ● Low: The HP All-in-One does not require a passkey. Any Bluetooth device within range can print to it. ● High: The HP All-in-One requires a passkey from the Bluetooth device before allowing the device to send a print job. Network setup Basics Guide 33
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    supplied with the HP All-in-One to connect the HP Allin-One to the telephone wall jack. Countries/regions with a parallel-type phone system Argentina Australia Brazil Canada Chile China Colombia Greece India Indonesia Ireland Japan Fax setup 34 HP Photosmart C6100 All-in-One series
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    system HP All-in-One line (DSL) service through your telephone system or an integrated services digital network (ISDN) system? If you answered Yes, proceed directly to Case C: Set up the HP All-in-One with a PBX phone system ring service on the one phone line. When you subscribe to this service
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    phone cord supplied in the box to connect one end to your telephone wall jack and the other end to the port labeled 1-LINE on the back of the HP All-in-One. If you use another phone cord, you might experience problems sending and receiving faxes. Fax setup 36 HP Photosmart C6100 All-in-One series
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    HP All- in-One with DSL in-One with DSL PBX or ISDN system (You answered Yes to question 2 only.) Case C: Set up the HP All- Case C: Set up the HP All- in-One with a PBX phone in-One with a PBX phone system or an ISDN line system or an ISDN line Distinctive ring service Basics Guide 37
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    www.hp.nl/faxconfig www.hp.be/fr/faxconfig www.hp.be/nl/faxconfig www.hp.pt/faxconfig www.hp.se/faxconfig www.hp.fi/faxconfig www.hp.dk/faxconfig www.hp.no/faxconfig www.hp.com/ie/faxconfig www.hp.com/fr/faxconfig www.hp.com/it/faxconfig Fax setup 38 HP Photosmart C6100 All-in-One series
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    . Then it will begin emitting fax reception tones to the sending fax machine and receive the fax. Case B: Set up the HP All-in-One with DSL If you have a DSL service through your telephone company, use the instructions in this section to connect a DSL filter between the telephone wall jack and the
  • HP Photosmart C6100 | Basics Guide - Page 43
    Note If you have other office equipment or services attached to this phone line, such as a distinctive ring service, answering machine, or voice mail, see the appropriate section in this section for additional setup guidelines. 4. Run a fax test. Fax setup 40 HP Photosmart C6100 All-in-One series
  • HP Photosmart C6100 | Basics Guide - Page 44
    call waiting tone will interfere with any fax transmission, and you will not be able to send or receive faxes with the HP All-in-One. Refer to the documentation that came with your PBX phone system for instructions on how to turn off the call-waiting tone. ● If you are using a PBX phone
  • HP Photosmart C6100 | Basics Guide - Page 45
    with the HP All-in-One to connect to the "1-LINE" port To set up the HP All-in-One with a distinctive ring service 1. Using the phone cord supplied in the box with the HP All-in-One, connect one end to your to the sending fax machine and receive the fax. 42 HP Photosmart C6100 All-in-One series
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    the Auto Answer setting. - If you set up the HP All-in-One to answer faxes manually, you must be available to respond in person to incoming fax calls or the HP All-in-One cannot receive faxes. To set up the HP All-in-One to answer calls manually, turn off the Auto Answer setting. Basics Guide 43
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    to subscribe to a distinctive ring service, or to obtain a separate phone line for faxing. Fax setup Back view of the HP All-in-One 1 Telephone wall jack 2 Use the phone cord supplied in the box with the HP All-in-One to connect to the "1-LINE" port 44 HP Photosmart C6100 All-in-One series
  • HP Photosmart C6100 | Basics Guide - Page 48
    must be available to respond in person to incoming fax calls, or the HP All-in-One cannot receive faxes. Case G: Fax line shared with computer dial-up modem HP All-in-One, you will not be able to use both your modem and the HP All-in-One simultaneously. For example, you cannot use the HP All-in-One
  • HP Photosmart C6100 | Basics Guide - Page 49
    has only one phone port, you will need to purchase a parallel splitter (also called a coupler), as shown below. (A parallel splitter has one RJ-11 port on the front and two RJ-11 ports on the back. Do not use a 2-line phone splitter, a serial Fax setup 46 HP Photosmart C6100 All-in-One series
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    set up the HP All-in-One as described below. Fax setup Back view of the HP All-in-One 1 Telephone wall HP All-in-One to connect to the "1-LINE" port To set up the HP All-in-One 2-EXT on the back of the HP All-in- One. 2. Find the phone cord that HP All-in-One. 3. Connect a phone to the "
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    in-One to answer calls manually, turn off the Auto Answer setting. 7. Run a fax test. If you pick up the phone before the HP All-in-One answers the call and hear fax tones from a sending fax machine, you will need to answer the fax call manually. Fax setup 48 HP Photosmart C6100 All-in-One series
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    up the HP All-in-One as described in this section. Fax setup Back view of the HP All-in-One 1 Telephone box with the HP All-in-One to connect to the "1-LINE" port To set up the HP All-in-One with a the HP All-in-One. Note If you do not connect your answering machine directly to the HP Allin-One,
  • HP Photosmart C6100 | Basics Guide - Page 53
    has only one phone port, you will need to purchase a parallel splitter (also called a coupler), as shown below. (A parallel splitter has one RJ-11 port on the front and two RJ-11 ports on the back. Do not use a 2-line phone splitter, a serial Fax setup 50 HP Photosmart C6100 All-in-One series
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    ports, set up the HP All-in-One as described below. Fax setup Back view of the HP All-in-One 1 Telephone wall jack with the HP All-in-One to connect to the "1-LINE" port To set up the HP All-in-One on the labeled 2-EXT on the back of the HP All-in- One. 2. Find the phone cord that connects from
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    setting on the HP All-in-One to the maximum number of rings supported by your device. (The maximum number of rings varies by country/ region.) 10. Run a service through your telephone company, set up the HP All-in-One as described in this section. Fax setup 52 HP Photosmart C6100 All-in-One series
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    service at the same phone number you use for fax calls. You must receive faxes manually; service, or to obtain a separate phone line for faxing. Since your computer dial-up modem shares the phone line with the HP All-in-One different ways to set up the HP All-in-One with your computer based on the
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    The HP All-in-One will answer all incoming calls and faxes. ● Turn off the Auto Answer setting if you want to receive faxes manually. You must be available to respond in person to the incoming fax call or the HP All-in-One will not receive faxes. Fax setup 54 HP Photosmart C6100 All-in-One series
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    rings should occur before the HP All-in-One automatically answers the incoming call HP All-in-One will monitor the line. If the HP All-in-One detects fax tones, the HP one phone line. When you subscribe to this service, each number will have a different ring pattern. You can set up the HP All-in-One
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    problem and rerun the test. To test your fax setup from the control panel 1. Set up the HP All-in-One for faxing according to your particular home or office setup instructions. 2. Insert the ink cartridges visual keyboard appears on the display. Fax setup 56 HP Photosmart C6100 All-in-One series
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    4. Use the visual keyboard to enter your personal or company name. When you are finished, highlight Done on the visual keyboard, and then press OK. 5. Enter your fax number by using the numeric keypad, and then press OK. Fax setup Basics Guide 57
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    HP All-in-One for basic operations. In addition, it provides instructions about how to load paper and replace the ink cartridges settings, you can manually set the paper size Load an original on the glass ● Load 10 x 15 cm (4 x 6 inch) HP All-in-One features 58 HP Photosmart C6100 All-in-One series
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    the glass. Tip For more help on loading an original, refer to the engraved guides along the edge of the glass. Use the HP All-in-One features 3. Close the lid. Load 10 x 15 cm (4 x 6 inch) photo paper You can load up to 10 x 15 cm (4 x 6 inch) photo paper into the photo tray of the
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    Chapter 4 To load 10 x 15 cm (4 x 6 inch) photo paper in the photo the photo tray and is no higher than the top of the paper-width guide. Use the HP All-in-One features 5. Push in the photo tray, and then lower the output tray. edges are not bent or torn. 60 HP Photosmart C6100 All-in-One series
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    the time. Note Closing the HP Digital Imaging Monitor icon in the Windows system tray can cause the HP All-in-One to lose some of its scan functionality. If this happens, you can restore full functionality by restarting your computer or by starting the HP Photosmart Software. ● Scan an original to
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    when reprinting photos, leave the Paper Type set to Automatic, and load photo paper in the HP All-in-One. You should only change the Paper Type if you see print quality issues using the Automatic for the photos on your pages. Use the HP All-in-One features 62 HP Photosmart C6100 All-in-One series
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    enables you to verify your settings before printing and wasting paper and ink on potential mistakes. Print Now Prints your photo with the size HP All-in-One scans the image and saves the file to the memory card or storage device in the JPEG format. Use the HP All-in-One features Basics Guide
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    highlighted. Tip If you want to print the photo using the default print settings, press Print Photos. The HP All-in-One will print a 10 x 15 cm (4 x 6 inch) copy of your photo onto the paper currently loaded in the photo tray. 5. Press OK to select 4 x 6. 64 HP Photosmart C6100 All-in-One series
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    a software application Most print settings are automatically handled by the software application. You need to change the settings manually only when you change print quality, print on specific types of paper or transparency film, or use special features. Use the HP All-in-One features Basics Guide
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    your project. Note When printing a photo, you must select options for the correct paper type and photo enhancement. 8. Click Print to begin printing. Use the HP All-in-One features 66 HP Photosmart C6100 All-in-One series
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    fax. Use the HP All-in-One features Replace the ink cartridges Follow these instructions when you need to replace ink cartridges. Note If you are installing ink cartridges in the HP All-in-One for the first time, be sure to use only the ink cartridges that came with the device. The ink in these
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    such as yellow, light cyan (blue), cyan, light magenta (pink), or magenta, lift the appropriate latch in the center area. Use the HP All-in-One features 1 Ink cartridge latch for the black ink cartridge 2 Ink cartridge latches for the color ink cartridges 68 HP Photosmart C6100 All-in-One series
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    by the handle, slide the ink cartridge into the empty slot. Make sure that you insert the ink cartridge into the slot that has the same shaped icon and color as the one you are installing. 6. Press down on the gray latch until it clicks into place. Use the HP All-in-One features Basics Guide 69
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    All-in-One To ensure that your copies and scans remain clear, you might need to clean the glass and lid backing. You might also want to dust the exterior of the HP All-in-One. ● Clean the glass ● Clean the lid backing ● Clean the exterior 70 HP Photosmart C6100 All-in-One series Use the HP All-in
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    To clean the glass 1. Turn off the HP All-in-One, and raise the lid. 2. Clean the device. 3. Dry the glass with a dry, soft, lint-free cloth to prevent spotting. 4. Turn on the HP All-in-One . To clean the glass strip inside the automatic document feeder 1. Turn off the HP All-in-One.
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    glass or exterior of the HP Allin-One, as this might damage the device. Clean the exterior Use HP All-in-One. Caution To avoid damage to the exterior of the HP All-in-One, do not use alcohol or alcohol-based cleaning products. Use the HP All-in-One features 72 HP Photosmart C6100 All-in-One series
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    CD-ROM drive and then start the Setup program. 7. Follow the onscreen instructions and the instructions provided in the Setup Guide that came with the HP All-in-One. When the software installation is complete, the HP Digital Imaging Monitor icon appears in the Windows system tray. Basics Guide 73
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    HP All-in-One Installer. 7. Follow the onscreen instructions and the instructions provided in the Setup Guide that came with the HP All-in-One. Hardware setup troubleshooting Use this section to solve any problems you might encounter while setting up the HP All-in-One hardware. The HP All-in-One
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    for technical support. I connected the USB cable, but I am having problems using the HP All-in-One with my computer Cause The USB cable was connected before the software was installed. Connecting the USB cable before prompted can cause errors. Solution You must first install the software that came
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    the input tray. Fax setup troubleshooting This section contains fax setup troubleshooting information for the HP All-in-One. If the HP All-inOne is not set up properly for faxing, you might experience problems when sending faxes, receiving faxes, or both. 76 HP Photosmart C6100 All-in-One series
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    on. Run the test again. If the test fails again, continue reviewing the troubleshooting information in this section. Note Depending how long the HP All-in-One is unplugged, the date and time might be erased. You might need to reset the date and time later, when you plug the power cord back in
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    back of the HP All-in-One. Note If you use the 2-EXT port to connect to the telephone wall jack, you will not be able to send or receive faxes. The 2-EXT port should only be used to connect other equipment, such as an answering machine or a telephone. 78 HP Photosmart C6100 All-in-One series
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    Troubleshooting and support Back view of the HP All-in-One 1 Telephone wall jack 2 Use the phone cord supplied in the box with the HP All-in-One passes and the HP All-in-One is ready for faxing. HP All-in-One, run the fax test again. ● If you are using a phone splitter, this can cause faxing problems
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    hear a dial tone, contact your telephone company and have them check the line. ● Make sure you have correctly connected the HP All-in-One to the telephone wall jack. Using the phone cord supplied in the box with the HP All-in-One, connect one end to your 80 HP Photosmart C6100 All-in-One series
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    Troubleshooting and support telephone wall jack, then connect the other end to the port labeled 1-LINE on the back of the HP All-in-One. 1 Telephone wall jack 2 Use the phone cord supplied in the box with the HP All-in-One ● If you are using a phone splitter, this can cause faxing problems. (A
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    check the phone line. The HP All-in-One is having problems sending and receiving faxes Cause The HP All-in-One is not set up properly for faxing. Solution Follow the instructions in this guide to set up the HP All-in-One properly for faxing, based on the equipment and services you have on the same
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    Troubleshooting and support port labeled 1-LINE on the back of the HP All-in-One and the other end to your telephone wall jack, as shown below. 1 Telephone wall jack 2 Use the phone cord supplied in the box with the HP All-in-One This special 2-wire phone cord is different from the more common 4-
  • HP Photosmart C6100 | Basics Guide - Page 87
    the same phone line with a DSL service and a DSL filter is not connected. Solution If you use a DSL service, make sure that you have a DSL filter connected or you will not be able to fax successfully. The DSL service sends out a digital signal on the phone 84 HP Photosmart C6100 All-in-One series
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    Try setting the Fax Speed to Medium (14400) or Slow (9600) if you use one of the following: ● An Internet phone service ● A PBX system ● Fax over Internet Protocol (FoIP) ● An ISDN service Cause The HP All-in-One might be connected to a telephone wall jack that is set up for digital phones. Solution
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    fax tones. If you cannot hear fax tones, the receiving fax might not be turned on or connected, or a voice mail service could be interfering with the recipient's phone line. You can also ask the recipient to check the receiving fax machine for any problems. 86 HP Photosmart C6100 All-in-One series
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    Troubleshooting and support The HP All-in-One is having problems sending a manual fax Cause The recipient's fax machine might not support receiving faxes manually. Solution Check with the recipient to see if their fax machine can receive faxes manually HP All-in-One, Cause The HP All-in-One is not
  • HP Photosmart C6100 | Basics Guide - Page 91
    Troubleshooting and support Chapter 5 The HP All-in-One cannot receive faxes, but can send faxes Cause The HP All-in-One is not set up properly for faxing. Solution Follow the instructions in this guide to set up the HP All-in-One properly for faxing, based on the equipment and services you have on
  • HP Photosmart C6100 | Basics Guide - Page 92
    a low number of rings and the HP All-in-One to answer in the maximum number of rings supported by your device. (The maximum number of rings varies (using a distinctive ring service through your telephone company), make sure that the Distinctive Ring setting on the HP All-in-One is set to match.
  • HP Photosmart C6100 | Basics Guide - Page 93
    are blocking the print head assembly (including any packing materials), and then turn the HP All-in-One on again. Resolve any problems found. If there are any unprinted faxes stored in memory, the HP Allin-One will begin printing all stored faxes in memory. 90 HP Photosmart C6100 All-in-One series
  • HP Photosmart C6100 | Basics Guide - Page 94
    Troubleshooting and support Note To clear the memory, you can also delete the faxes stored in memory by turning off the HP All-in-One. Cause An error condition is preventing the HP All-in-One from receiving faxes and Backup Fax Reception is set to Off. Solution Check for the following problems: ●
  • HP Photosmart C6100 | Basics Guide - Page 95
    HP All-in-One to answer incoming calls automatically by turning on Auto Answer. If it is turned off, the HP All-in-One will not monitor incoming calls and receive faxes. In this case, the answering machine will answer the fax call and record the fax tones. 92 HP Photosmart C6100 All-in-One series
  • HP Photosmart C6100 | Basics Guide - Page 96
    troubleshooting ● Network software installation troubleshooting Wired network setup troubleshooting This section addresses problems you might encounter setting up a wired network. ● The computer is unable to discover the HP All-in-One ● I received a System Requirements Error: No TCP/IP ● The Printer
  • HP Photosmart C6100 | Basics Guide - Page 97
    Try temporarily disabling the VPN before proceeding with the installation. Note The HP All-in-One functionality will be limited during VPN sessions. Cause The Ethernet cable is not plugged in to the router, switch, or hub, or the cable is defective. 94 HP Photosmart C6100 All-in-One series
  • HP Photosmart C6100 | Basics Guide - Page 98
    reset the device. ● Make sure the HP All-in-One is on the correct network. Cause The HP All-in-One is HP All-in-One. Do not assign a static IP address. Wireless setup troubleshooting This section addresses problems you might encounter setting up a network. Check the device display for specific error
  • HP Photosmart C6100 | Basics Guide - Page 99
    Troubleshooting and support Chapter 5 Solution Access the device that emits radio signals transmitting at 2.4 GHz is nearby, move it farther away to reduce radio interference. Error message: Cannot connect to network Cause The equipment is not turned on. 96 HP Photosmart C6100 All-in-One series
  • HP Photosmart C6100 | Basics Guide - Page 100
    Troubleshooting and support Solution Turn on the networked devices, such as the access point for an infrastructure network, or the computer for an ad hoc network. For more information on how to turn on the access point, see the documentation that came with your access point. Cause The HP All-in-One
  • HP Photosmart C6100 | Basics Guide - Page 101
    more information, see the documentation provided with the firewall software. Cause A Virtual Private Network (VPN) is preventing the HP All-in-One from accessing your computer. Solution Temporarily disable the VPN before proceeding with the installation. 98 HP Photosmart C6100 All-in-One series
  • HP Photosmart C6100 | Basics Guide - Page 102
    Troubleshooting and support Note The HP All-in-One functionality will be limited during VPN sessions. Cause The Ethernet cable is not plugged in to the router, switch, or hub, or the cable is defective. Solution Reinsert the cables. Or, if necessary, try a different cable. Cause The HP All-in-One
  • HP Photosmart C6100 | Basics Guide - Page 103
    -One and try to remove the jammed document from the glass. You might damage your original document. 1. Remove all originals from the document feeder tray. 2. Lift the cover of the automatic document feeder. 3. Lift the automatic document feeder mechanism. 100 HP Photosmart C6100 All-in-One series
  • HP Photosmart C6100 | Basics Guide - Page 104
    . Dropping, jarring, or rough handling during installation can cause temporary printing problems. Ink cartridge messages Use this section to solve ink cartridge-related error messages that you might encounter while using the HP All-in-One. Calibration error Cause An incorrect type of paper is loaded
  • HP Photosmart C6100 | Basics Guide - Page 105
    One or more of the ink cartridges are near their expiration date. Each ink cartridge has an expiration date. The purpose of expiration is to protect the printing system and to ensure ink quality. When you receive an ink cartridge(s) are expired message, 102 HP Photosmart C6100 All-in-One series
  • HP Photosmart C6100 | Basics Guide - Page 106
    replacing the ink cartridge, by following the instructions on the HP Allin-One or the ink cartridge expiration message on your computer screen. HP recommends replacing the expired ink cartridges. HP cannot guarantee the quality or reliability of expired ink cartridges. Device service or repairs
  • HP Photosmart C6100 | Basics Guide - Page 107
    HP Support. Go to: www.hp.com/support If prompted, choose your country/region, and then click Contact HP for information on calling for technical support. Replace ink cartridges soon Cause This warning indicates one or more ink cartridge is out of ink. 104 HP Photosmart C6100 All-in-One series
  • HP Photosmart C6100 | Basics Guide - Page 108
    for technical support. For more information, see: Replace the ink cartridges Cause The wrong ink cartridge(s) are installed. Solution The first time you set up and use the HP All-in-One, make sure to install the ink cartridges that were shipped with your device. The ink in these ink cartridges is
  • HP Photosmart C6100 | Basics Guide - Page 109
    online support specialists - Software and driver updates for the HP All-in-One - Valuable HP All-in-One and troubleshooting information for common problems - Proactive device updates, support alerts, and HP newsgrams that are available when you register the HP All-in-One 3. Call HP support. Support
  • HP Photosmart C6100 | Basics Guide - Page 110
    to 30 10 n/a mm) Photo paper * Maximum capacity. † Output tray capacity is affected by the type of paper and the amount of ink you are using. HP recommends emptying the output tray frequently. * Maximum capacity. Paper sizes For a complete list of supported media sizes, see the printer software
  • HP Photosmart C6100 | Basics Guide - Page 111
    software automatically converts scanned text to editable text (if installed) uses more memory. ● Manual fax send and receive. ● Automatic busy redial redial one time (varies by model). ● Confirmation and activity reports. ● CCITT/ITU Group 3 fax with Error HP Photosmart C6100 All-in-One series
  • HP Photosmart C6100 | Basics Guide - Page 112
    the marketing name (HP Photosmart C6100 All-in-One series, etc.) or product numbers (Q8191A, etc.). Ink cartridge warranty information The HP ink cartridge(s) warranty is applicable when the product is used in its designated HP printing device. This warranty does not cover HP ink products that have
  • HP Photosmart C6100 | Basics Guide - Page 113
    Chapter 6 Warranty Technical information 110 HP Photosmart C6100 All-in-One series
  • HP Photosmart C6100 | Basics Guide - Page 114
    wireless, without access point 13 connection problems fax 82, 86, 87, 88 HP All-in-One does not turn on 74 control panel buttons 5 features 5 copy make a copy 61 specifications 108 correct port test, fax 78 customer support warranty 106 D damaged, ink cartridge 102 default gateway 29 default gateway
  • HP Photosmart C6100 | Basics Guide - Page 115
    specifications 107 Photosmart Express 7 physical specifications 108 power specifications 108 print from software application 65 specifications 107 print head failure 104 stalled 103 print head, blocked 76 printer found screen, Windows 12 printer, align 70 112 HP Photosmart C6100 All-in-One series
  • HP Photosmart C6100 | Basics Guide - Page 116
    98 printer alignment 76 printer not found 98 USB cable 75 WEP key 97 wireless setup 98 wireless setup wizard 93, 95 troubleshooting No TCP/IP 94, 98 Printer not Found 94 unable to discover device 93 using a cable modem without a router 95 U uninstall software 73 upgrade to network 21 Basics Guide
  • HP Photosmart C6100 | Basics Guide - Page 117
    installation 75 V visibility (Bluetooth) 33 voice mail set up with fax 44, 52 W wall jack test, fax 77 warranty 106 WEP key, setup 18 wireless radio, turn off 23 setup wizard, troubleshoot 93, 95 status 30 troubleshoot 98 wireless router 10 Z zoom button 7 114 HP Photosmart C6100 All-in-One series
  • HP Photosmart C6100 | Basics Guide - Page 118
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HP Photosmart C6100 All-in-One series
Basics Guide