HP Photosmart D7200 Basics Guide - Page 21

Network troubleshooting, Cause, Solution, To check your LAN card Windows 2000 and XP, My Computer

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Troubleshooting and support For more information on installing the software and connecting the USB cable, see the Setup Guide that came with the HP Photosmart. The HP Photosmart does not print Cause: The HP Photosmart and computer are not communicating with each other. Solution: Check the connection between the HP Photosmart and computer. Cause: There might be a problem with one or more of the ink cartridges. Solution: Check that the ink cartridges are installed properly and have ink. Cause: The HP Photosmart might not be turned on. Solution: Look at the display on the HP Photosmart. If the display is blank and the On button is not lit, the HP Photosmart is turned off. Make sure the power cord is firmly connected to the HP Photosmart and plugged into a power outlet. Press the On button to turn on the HP Photosmart. Cause: The HP Photosmart might be out of paper. Solution: Load paper in the input tray. Network troubleshooting This section addresses problems you might encounter setting up a wired network. The computer is unable to discover the HP Photosmart Cause: Cables are not connected properly. Solution: Check the following cables to ensure they are connected properly. • Cables between the HP Photosmart and the hub or router • Cables between the hub or router and your computer • Cables to and from your modem or HP Photosmart Internet connection (if applicable) Cause: Your computer's Local Area Network card (LAN card) is not set up properly. Solution: Make sure that your LAN card is set up properly. To check your LAN card (Windows 2000 and XP) 1. Right-click My Computer. 2. In the System Properties dialog box, click the Hardware tab. 3. Click Device Manager. Network troubleshooting 19

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For more information on installing the software and connecting the USB cable, see the Setup
Guide that came with the HP Photosmart.
The HP Photosmart does not print
Cause:
The HP Photosmart and computer are not communicating with each other.
Solution:
Check the connection between the HP Photosmart and computer.
Cause:
There might be a problem with one or more of the ink cartridges.
Solution:
Check that the ink cartridges are installed properly and have ink.
Cause:
The HP Photosmart might not be turned on.
Solution:
Look at the display on the HP Photosmart. If the display is blank and the
On
button
is not lit, the HP Photosmart is turned off. Make sure the power cord is firmly connected to the
HP Photosmart and plugged into a power outlet. Press the
On
button to turn on the
HP Photosmart.
Cause:
The HP Photosmart might be out of paper.
Solution:
Load paper in the input tray.
Network troubleshooting
This section addresses problems you might encounter setting up a wired network.
The computer is unable to discover the HP Photosmart
Cause:
Cables are not connected properly.
Solution:
Check the following cables to ensure they are connected properly.
•
Cables between the HP Photosmart and the hub or router
•
Cables between the hub or router and your computer
•
Cables to and from your modem or HP Photosmart Internet connection (if applicable)
Cause:
Your computer's Local Area Network card (LAN card) is not set up properly.
Solution:
Make sure that your LAN card is set up properly.
To check your LAN card (Windows 2000 and XP)
1.
Right-click
My Computer
.
2.
In the
System Properties
dialog box, click the
Hardware
tab.
3.
Click
Device Manager
.
Network troubleshooting
19
Troubleshooting and support